Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting 10+ texts a day from Temu with verification codes, I do not use Temu. Today I received a verification code as well as a text from Temu to reply Y to agree to receive texts. I do not use Temu for my shopping. I decided to go onto the Temu website and use my phone number to login and I see an account is linked with my phone number who placed 99+ items today. The email shown is cty********************* - that is not me and I have no idea who that is. I would like my number removed from their account and my phone number to NEVER be used on Temu. I do not want the responsibility of their 99+ items they ordered today 8/26/2025. I reached out to customer service and they made a ticket to resolve this, I sure hope it get resolved soon. I want this business to permanently remove my phone number and block it so it cannot be used ever on their website or app.

  Business Response

  Date: 09/04/2025

  Hello *****,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback, and we are sorry for the inconvenience this may have caused.
  
  Our customer service department has been following up on this issue, and they contacted you regarding this issue on September 3. Please check your inbox for more details and follow the steps they mentioned.
  
  Customer satisfaction is of the utmost importance to us, and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

• Initial Complaint

  Date:08/25/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order *************************** On August 13, 2025, I placed an order totaling $145.62. According to the tracking information, the order was marked as delivered on August 24, 2025. However, upon reviewing the tracking details, I noticed that the delivery city does not match the shipping address I provided during checkoutthe package was delivered to a completely different city.Despite this clear discrepancy, Temu denied my refund request after a few days. Additionally, no signature confirmation was required for this delivery, which I believe is a significant oversight given the value of the ********** further support my claim, I have included a screenshot from my Ring camera showing no delivery occurred at my address during the reported time, as well as a photo of my mailbox. These documents clearly demonstrate that I never received the package.I respectfully request a refund for this order. Even if issued as a one-time courtesy for a first-time customer, I believe this resolution is warranted given the poor experience and mishandling of my order.

  Business Response

  Date: 09/02/2025

  Hello ****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  After carefully reviewing the delivery status of your package, we confirmed that it was successfully delivered to the exact address you provided at checkout. Our customer service department offered you an explanation with a clear photo as proof of delivery showing that the package was delivered to your address on September 2.
  
  Given this verified evidence, we must emphasize that the order was fulfilled and delivered correctly. Therefore, based on the principle of fairness, we are unable to offer a reshipment or refund for this order. Please check your inbox for further details provided by our customer service team.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you have additional questions, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TEMU sent me the incorrect 3pc luggage set. My TEMU Ticket was created on 08/15/2025 for PO-211-*****************. I informed the customer service **** that I was traveling out of the country and needed my luggage by 08/20/2025. (****************) on Tue, Aug 19 at 7:35 PM after I contacted them. $74.65-3pcs Luggage Set 20/24/28 Inch Expandable Spinner Suitcase with TSA Lock, Lightweight Hard Shell Travel Luggage Black. When I contacted TEMU on the 15th I was told I DID NOT NEED TO RETURN the incorrect luggage set, I told them I had already packed it to return, CUST. *** stated I would receive an answer in 24hrs, and I waited on that answer. I received a luggage set that did not expand! Why am I wrong in this situation? The expandable set cost MORE than the one I received, but that is not the BIG problem, the problem is they sent the incorrect item; I ***orted it immediately; they offer me a reship and I said YES RESHIP; BUT NO RESHIP WAS PLACED-because it is stating that the item is discontinued on TEMU'S SITE; and plus I was told I did not have to return the incorrect luggage set! My trip was canceled until later in order for me to receive an answer from TEMU (I did not have enough luggage to travel); it is not fair for TEMU to offer me $20 to settle on items, my offer is REFUND WITHOUT RETURN. This is not my FAULT! This is a clear case of seller sending a wrong item. I am requesting a refund without return because I purchased the item that I needed in enough time for my trip and waiting on TEMU to ***ly back to me placed a disproportionate burden on me (time, cost, delay, cancellation). The product listing has since disappeared from TEMU's platform, so ***lacement or re-ordering is impossible. BECAUSE it stating on TEMU that the item was discontinued. Again, I am asking for a refund without returning!

  Business Response

  Date: 09/03/2025

  Hello *********,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been refunded. $74.65 has been refunded to your Credit balance. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

  Customer Answer

  Date: 09/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I hate that the only way TEMU would Resolve this Complaint was through BBB.
  
  Regards,
  
  ********* ****

• Initial Complaint

  Date:08/24/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a promotional order from Temu to select a number of items to purchase at the reduced price of 1 cent each. I selected several items and it told me I had to make a purchase to receive these items. I placed an order, expecting to receive the 1 cent items along with the order. I got a delivery notice that did not include, the 1 cent items, just the purchase. I contacted customer service via chat, and they told me I had to purchase another $127 in order to receive the items. I said that is unsatisfactory and it seems like a scam to me. The only satisfactory resolution is to deliver the items as promised. I don't like being made a sucker.

  Business Response

  Date: 09/02/2025

  Hello Maris,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau (BBB) - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback, and we are sorry that you are experiencing difficulties with our promotional activities.
  
  We have checked the details you provided and confirmed that your current event progress is *****% and the current event has ended. Unfortunately, we cannot make exceptions to the rules for any individual participant. Please rest assured that the activity is real and valid. Meanwhile, we value your feedback and will continue to optimize the activity to provide a better user experience.
  
  Our customer service department offered you an explanation and a compensation plan as a gesture of goodwill and appreciation for your patience on September 1. Please check your inbox for more details.
  
  Customer satisfaction is of the utmost importance to us, and we are constantly working to improve our service quality. If you have additional questions, please feel free to reach out to us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

• Initial Complaint

  Date:08/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a couch and have not received any tracking updates for weeks. Despite raising multiple customer service tickets, I have not received any formal documentation or meaningful updates. Since the package has been held at a facility in ****** for weeks, I am concerned that this order may not be legitimate and I no longer wish to receive it.I have already requested a refund several times and was told my case was escalated, but I still have not received any information. I am requesting a full refund immediately, along with documentation of all my customer service tickets.

  Business Response

  Date: 08/30/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ive been a customer with ********************** for almost 3 years now but lately Ive been having issues with my orders being processed. lately almost all of my orders are getting canceled because of unusual payment activity, but I use the same payment method that Ive always used sometimes I used their credit store credits that I have through my account so how would that be unusual payment method using their own currency? I have reached out to **************** numerous times but I am continually told to try again or try to find try to purchase store a different seller. I believe that my account has been restricted in some capacity because theres no explanation why certain orders go through and then some dont when I use same payment method all the time and one instance when I reached out to **************** they said something about having to show them my bank statement or utility bill why would retailer want to see my bank statement or my utility bill just so I can make a purchase that doesnt make sense and and Im not going to continually try to make purchases if Im if theyre continually being canceled then my funds are being held to the pre-authorization hold and now I have to wait days before my funds are released.also, recently, Temu had a promotion promotional gift calendar going on where you did daily check ins to receive coupons and credits and free items **** participated in this promotion and I lost out on several free items because they canceled my order due to unusual payment activity how does the order a free item get canceled for unusual payment activity when I didnt pay anything it was a free item and when I reached out to the customer service, they told me to try a different payment method

  Business Response

  Date: 08/30/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback, and we are sorry for the inconvenience this may have caused. Our customer service department offered you an explanation and a compensation plan through an email ticket on August 30. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us, and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 08/30/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  I rejected this response because the compensation I was offered was only for one of the free items that was cancelled. There no mention of the reason why my orders keep getting cancelled for unusual payment activity.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  Business Response

  Date: 09/10/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We regret to inform you that your order has been refunded due to an abnormal payment activity. We apologize for any inconvenience this may have caused, as this is a measure taken to protect the security of your account. Our customer service department also offered you an explanation through an email ticket on September 6. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us, and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 09/11/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as ************************************** didnt offer any explanation. All they said was order was cancelled for unusual payment activity. I dont understand how paying with Temu credits is unusual. What is the point of having the credits if I cant purchase what I want. Temu is choosing which orders to process. Also, I was only compensated for one of the gifts that I lost when I lost out several due to Temu constantly canceling my orders 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:08/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Temu continues to cancel my orders citing "unusual account activity" but I have attempted to verify and confirm all activity and ownership of banking information and I need temu to remove this restriction so I can use credit and monies available via Temu

  Business Response

  Date: 09/03/2025

  Hello ******,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Following an internal investigation, our customer service department offered you an explanation through an email ticket on September 3. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

• Initial Complaint

  Date:08/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An eight year old ordered a dirt bike and some other items from Temu. I tried to cancel all and was able to cancel toy cars but Temu would not cancel the Dirt Bike. Seems if they were able to cancel toys they should of been able to cancel the expensive Dirt Bike. I tried to cancel within 2 hours of the child ordering. I tried to appeal with ****** and was unsuccessful. I have spoken online to Temu a dozen times and they are NO help. I want to return the dirt bike and get my money back.

  Business Response

  Date: 08/30/2025

  Hello ********,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been refunded. $245.28 has been refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

  Customer Answer

  Date: 08/30/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******** *******

• Initial Complaint

  Date:08/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Temu, and when the package arrived, it had already been damaged and most of the items were missing. I immediately took photos of the package as it was delivered, which match the photos taken by the delivery driver. At first glance the package appeared untouched, but when I turned it around, the backside was clearly ripped open.Temu asked me to provide additional evidence, which I did. I submitted multiple photos taken upon delivery as well as a video of me opening the damaged package. The video clearly shows that the package was already torn and that only one item was inside.Despite following all of their directions and meeting the requirements they requested, Temu has repeatedly denied my claim and refused to issue a refund or credits for the missing items. I have provided clear, valid proof, yet my case has been dismissed without a fair resolution.I am requesting assistance in resolving this matter and receiving the appropriate refund or credits for the missing products.

  Business Response

  Date: 09/02/2025

  Hello Corbet,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience.
  
  We have checked the order details you provided and can confirm that all the correct items in your order were shipped and packaged according to the order requirements. Our customer service team provided you with a detailed explanation and clear photos on September 1 showing that the package was complete upon arrival at your home. Please keep an eye on your inbox for further updates.
  
  To protect your data privacy, please message us through Temu.com or Temu app live chat if you need further assistance regarding this issue.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased ****** for epoxy resin over half of the suppliers did come but fine whatever, I has not been two months since shipment. Company continues to give me run around will not allow me to speak to supervisor. And NO PHOTOGRAPHS SHOWING 500 dollars in items delivered!!!!

  Business Response

  Date: 08/30/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  Based on the results of our investigation, we aren't able to provide a reshipment/refund for your order. We have investigated this issue and our team has confirmed that the correct items were delivered to the correct address on May 8. Our customer service department has also offered you an explanation through an app message on August 27. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  We know this might be frustrating, but please note that this is a justifiable solution based on the principle of fairness. We also suggest checking all possible locations around your house, such as your mailbox, parcel locker, and PO box, to locate the package. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you have additional questions, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 08/30/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

   

  issue still not resolved and refunded and no imagery or real proof. No.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  Business Response

  Date: 09/10/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  After reviewing the delivery status of your package, we see that it was successfully delivered to the address provided during checkout on May 8. We understand that you are requesting a refund or a replacement, but according to our Terms of Use, we cannot offer these options in this situation as the package was delivered to the correct address.
  
  Our customer service department offered you an explanation and a proof of delivery on August 25. Please check your Temu account for more details.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you have additional questions, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******