Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a formal complaint against TEMU for repeatedly canceling my orders and refusing to allow me to use a $10 compensation credit that was issued due to their delivery delays.Despite multiple assurances and clear communication from my end, TEMU has continued to cancel my orders unilaterally, preventing me from redeeming the compensation that was rightfully owed to me. The compensation was issued as a result of previous service failures, and their refusal to honor it constitutes deceptive and unfair business practices.The order numbers involved are: PO-211-***************** PO-211-***************** I have repeatedly requested that TEMU allow me to use the $10 compensation toward a future order without cancellation, but they have failed to comply. This behavior is not only frustrating but also in violation of good faith and consumer protection principles.I demand that TEMU:1. Allow me to fully utilize the $10 compensation without order cancellation.2. Compensate me for the time, frustration, and potential legal costs incurred.If this matter is not resolved promptly, I will have no choice but to pursue further legal action.I trust that the BBB will investigate this matter and facilitate a fair resolution.Thank you for your attention.Sincerely,****

  Business Response

  Date: 09/02/2025

  Hello ****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We're sorry to inform you that your order has been canceled due to irregular payment activity. We sincerely apologize for any inconvenience caused. This measure was taken to help protect the security of your account. Nonetheless, you may notice a temporary hold on your bank account or credit card statement. Please do not worry, as this hold is usually removed within 2-5 business days.
  
  Regarding your account credit status, we have reviewed your account and can confirm that no credit has been frozen. Additionally, we observed that you successfully used $10 credits to pay for an order on Aug. 23, 2025, at 9:30:07 am CDT.
  
  Our customer service department offered you an explanation on August 28. Please check your inbox for more details.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It's a bait and switch situation I was sent the wrong pair of earbuds and charge to higher amount. I want the full refund or I want the product ordered

  Business Response

  Date: 08/29/2025

  Hello K,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a patio dining table set, but the seller sent just the table. When I inquired with the seller, the response was "sorry, it was a mistake in the advertisement and we sent just the table. If you don't want it, you can send it back and pay the shipping back fee of $60," which I did not accept.Returning that table is not possible for me in the first place because of its size and weight, but I want my money back. The seller cannot make us buy their product decisively. My request is to get my money back without returning. Neither seller nor Temu is willing to refund my money unless I return the product, which I cannot do, especially if it is the seller's fault.

  Business Response

  Date: 08/30/2025

  Hello Muhammad,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the details you provided and can confirm that our customer service department has been following up on this issue. They emailed you and offered you an explanation through an email ticket on August 29. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 09/02/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [I didn't get any email regarding this issue. On 29 August, Temu customer service sent me an email but it was for another order issue not about this issue.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Muhammad

   

   

  Business Response

  Date: 09/11/2025

  Hello Muhammad,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

• Initial Complaint

  Date:08/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have submitted screenshots of a "scam" that TEMU continually uses! They send you a text saying you have "won" money (in this case $50).Then, when you pick an item to buy, the "discount" does not appear ( I already was due the $25 shown). If you continue, they tell you that you must spend more money in order to get the $50!

  Business Response

  Date: 09/03/2025

  Hello,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry you are experiencing difficulties with our promotional activities. We assure you that our programs are genuine and effective, and numerous users have already completed the tasks and received rewards for their efforts. Our customer service department provided a detailed explanation about the rules of the activity you participated in on September 3. Please check your inbox for more details and respond if you have any other requests.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******
  

• Initial Complaint

  Date:08/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order *************************** On August 17th 2025 i placed an order on Temu for an 8 inch black human hair ***** *** wig for $28.94 from the seller Modeworks. I was very excited as I deal with severe hair loss so at least I could buy a somewhat affordable wig to make myself feel better! On Thurday August 21st 2025 it was marked as delivered in a completely different city. I was frustrated and confused and immediately reached out to the seller and in typical temu fashion no one responded so I figured I would open a refund request. Within a few days temu closed the request. It is beyond appalling that temu would go so low as to steal from a customer who is already dealing with so much and then proceed to deny my request literally after the seller failed to even respond to me or try to help me. I am here to publicly request that temu give me my money back before I call my bank and report the transaction for fraud.

  Business Response

  Date: 09/02/2025

  Hello ***,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Number: PO-211-***************** Temu refuse to refund me $955.48USD despite I have returned the Item successfully. I have also spent additional $200 to hire someone with a truck to help me send the item to **** simply because Temu refuse to schedule a *** pick up for the item, and the item is very large (4pcs of sectional sofa). The charges was initially disputed via ****** but it was cancelled SUCCESSFULLY afterwards, since Temu refused to refund the full amount and suggest me to cancel the dispute in order to receive a full refund. I have spoke to multiple customer support regarding this matter, including creating a support ticket, but Temu refuse to refund the charged amount and claiming that the dispute was successful which is not true, I have solid records, evidences, and traces showing the funds have been returned to the merchant(Temu). Both my bank institution(*****) and **** (Card issuer) have also confirmed that the funds have been returned to Temu on Jul29th, 2025, but Temu still insist and refuse to refund me. I have attached multiple Temu support chats, Banks notices indicating that the dispute was resolved, Bank charges details. I demand a full refund of $955.48 on the charged amount, since everything was returned and accepted, and there were significant evidence that Temu have possession of my funds. If Temu insist and refuse to refund on this matter, I will continue to escalate this and take legal action to pursue the refund amount and compensations on any damages that was caused by this due to the emotional distress and significant time and energy spent on this. I believe my demand is fair and I did not seek for any additional compensation regarding the return process, I simply seek for a full refund and a respond from Temu.

  Business Response

  Date: 08/29/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have checked the order details you provided and can confirm that your order has been fully refunded. $955.48 has been refunded to your original payment channel, and $116.69 has been refunded to Temu Credit balance. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 21st. Temu sent me a message that I was receiving a full reimbursement to an order. I was asked to click on a prompt. I was then charged ****** for an order that I did not send. I then tried to find a way to cancel the order or contact them. There was no place to get help. I tied everything possible to remedy the situation. Please help with this problem. I dont have that kind of money. Thank- you for your time. Sincerely ***** ******

  Business Response

  Date: 08/29/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback, and we are sorry for the inconvenience this may have caused.
  
  We have investigated this issue, and our team has confirmed that your six orders were delivered to the correct address, and two orders are in transit.
  
  We confirm that our customer service department has been following up on this issue. They will offer you an explanation on August 29. Please check your inbox for more details.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/21/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I am filing this complaint because my order with TEMU was never delivered, and my attempts to resolve the issue directly with their customer support have been unfruitful.I placed an order (PO-113-17936534678392544), with a total value of ******. The order included multiple items for myself and my mother. Although tracking initially suggested the package had been delivered, I never received it. TEMU or their courier partner appears to have lost the package.I contacted TEMU customer service multiple times, but their responses were generic and did not address my specific concern about the missing package. I was unable to obtain a clear resolution.I am requesting a full refund of ****** for the undelivered ********** the customers respect and understanding. It is a sad time we live, where "putting the customer first" is becoming less and less important, as companies know most will continue to buy from them due to lack of strong competition. It's a dangerous, and a really nasty practice.Thank you for your assistance.

  Business Response

  Date: 08/30/2025

  Hello Domantas,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau (BBB)I've provided the BBB with a copy of this message.
  
  Thank you for your feedback, and we are sorry for the inconvenience this may have caused.
  
  Our customer service department has investigated this issue, and they confirmed that your order was delivered to the correct address. They have also been made aware that you received a damaged package, which has unfortunately affected the items inside. Please accept our sincerest apologies for the inconvenience you have experienced, and we are eager to assist you in resolving this matter with your order.
  
  As per our standard procedure, we require the return of the damaged goods for inspection before issuing a refund. Therefore, we kindly recommend that, in the future, you consider retaining the items in the future to ensure a smooth after-sale process.
  
  In order to better assess the situation and provide you with the most suitable solution, we would appreciate it if you could confirm whether you have retained any photos showing the condition of the package and the products at the time of delivery. This will greatly assist us in understanding the extent of the damage and in offering you the best possible assistance.
  
  We are committed to providing our customers with hassle-free after-sales service. Therefore, if you are unable to return the damaged items or do not have the relevant photos available, we are willing to offer you a partial refund for your order. Please let the customer service department know your preference as to how you would like to receive the refund. They provided you with a detailed explanation on August 29. Please check your inbox for more details and respond correspondingly to decide your preferred refund method.
  
  Customer satisfaction is of the utmost importance to us, and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 08/30/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Hello,

  the support service misunderstood the issue. I did not receive my package. I mentioned this to TEMU support agents. I want to receive a full refund for the missing package. They sent it to some parcel locker, not my house.
  
  Regards,

  Domantas

   

   

  Business Response

  Date: 09/10/2025

  Hello Domantas,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment channel as you are our valued customer. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.
  
  Our customer service department provided you with a detailed explanation on August 31. Please check your inbox for more details.
  
  Customer satisfaction is of the utmost importance to us, and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number. PO-211-***************** On 08/03/25 I contacted Aphroditedolls through TEMUs chat. I asked many questions and asked for pictures because of a bad experience I had with a similar seller. They provided the pictures and also mentioned additional items they would include with the purchase. Communication was very good and I thought they were people of their word. On 08/05/25 I place the order. It arrived on 08/08/25 after opening I contacted the seller to let them know they had sent the wrong item and all the gift items, the head, wig, brush, blanket, cleaner, comb, user manual, random lingerie were missing. I informed the pictures they sent me are nothing like to what arrived. Viewing the doll from the clear plastic I asked them how a head is supposed to attach, they mentioned with a s**** This fact confirms the wrong item was sent. There is no visible s**** for any head to attach (conversation attached) its just a ***** for a neck. The item has not been opened from the plastic. This is not what I purchased.

  Business Response

  Date: 08/29/2025

  Hello ***,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the details you provided and can confirm that our customer service department has been following up on this issue. They provided a detailed explanation via an email ticket on August 29. Please check your inbox for more details and respond if you have any other requests.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 09/01/2025

  their response is not a response rather a request for additional information about the complaint.

  the attachments is a statement from the seller that clearly states no hassle refunds  so whats the deal TEMU. You dont stand behind the statements of your sellers? Read word for word what the seller stated.  Why is TEMU denying?  Tell your sellers not to make statements that TEMU will not stand behind.  One of you is lying  the seller or TEMU?

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ***

   

   

  Business Response

  Date: 09/10/2025

  Hello ***,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded. $99.83 has been refunded to your original payment channel and $10.38 has been refunded to Temu Credit balance. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 09/11/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  The BBB can mark this down as unresolved.  I am in the process of getting this resolved by other means.  The refund would have been acceptable in days past, but because of your associate **** and the turmoil, the pain, the suffering she has caused, I have spent additional funds that are beyond that refund.  So this matter will close with the BBB and reopen by other legal means.  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ***

   

   

• Initial Complaint

  Date:08/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 9, 2025, my account on **********************'s website was hacked and items were ordered and charged to my credit card. Soon after, I regained control of my account and removed the hacker's access. A cell phone was purchased and shipped for $223.64. I first attempted to reverse charges through my credit card company. They ultimately did not and said Temu would grant a refund. Temu told me they would grant a refund, but the charge back had been initiated and they could not provide a refund until it had been dismissed by the credit card company. I provided them with proof multiple times. Every time I supplied proof, they changed agents and opened new tickets and restarted the complaint process. In frustration, I told them I was no longer interested in communicating with them and would seek remedies in court. I since have a new job and do not the time to deal with this in court. Temu is not interested in resolving this. I have ended my relationship with them and would like a full refund.