Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order two packs of labels on Temu. When the labels arrived they arrived damaged. The package was opened and the labels were pealed stick on the envelope. We were unable to to use them at all. We were unable to save not one of the labels.I contacted Temu the same day and were offered a re-shipment of the order but the re-shipment never arrived.I contacted Temu a second time and they offered me the same option. But again, days passed and I dont' see my labels to arrive.Contacted Temu a third time and were told that they only can refund me one of the labels but not the other one. They apologized, said they were sorry for the inconvenience and that the only they can do is offer me a refund for $27.50 for one pack of labels not for the two packs i bought . When No labels were able to be used.I paid $55.00 dollars and I am requesting full refund for my order. Plus what I had to pay to rush a new order of labels by another seller.

  Business Response

  Date: 06/24/2025

  Hello ****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  Our customer service team is pleased to offer a one-time opportunity for a partial refund of $27.50, which does not require returning the items. Please note, however, that accepting this partial refund will make the order ineligible for a free return.
  
  Alternatively, you can choose to return the items for a full refund of $54.96. If you prefer the full refund, we kindly recommend initiating the return and refund process, as we are unable to issue a full refund without receiving the items back. Temu offers one free return per order.
  
  Our customer service department has also offered you an explanation through an app message on June 17. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 07/04/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

  I contacted Temu three times about this order.

  The first thing I asked was for a re-shipment of the products and took forever for the seller to respond and when they do they denied it.

  The second I request was for a full refund and I was told that a full refund was not an option, that the only thing it was offered to me was a refund for the $27.50. When I was offered a refund for the $27.50 I was upset because  I purchase a set of labels that I was not going to be able to used and I was been offered a refund for only one and I was told over and over that the option for a full refund was not available and that Temu was not able to offer me a full refund regardless of sending the items back or not.

  It was until I mentioned that I was going to report the situation not only to the BBB, but also the ************************, that supposedly another Temu customer service mentioned that It was going to send the chat message to another department for approval. To see if the option of sending the items back for a full refund was approve or not. 

  I purchased the labels because we need them.  We end up buying the labels somewhere else. 

  But want to make clear that Temu excellent customer service was the one who told me that a full refund was not an available option. In my opinion customer service will work differently and give the customer to send an item back specially if arrived damaged. The way this package arrived and the way the seller handle this claim, told me clearly the seller has all the intention to defraud the customers. Because is the seller want to keep a customer and offers good customer service as you mentioned before, it would accept a return for either exchange or refund.   And here Temu only accept the return because it was mentioned that we were going to report the issue to the BBB and The ************************, which we have done.

  I hope you can understand is not for the money, but the way as customers we were treated. Specially for the situation being beyond our control and / or responsibility. As is an item arriving damaged. The seller is responsible to pack the item correctly and appropriately to assure the item arrive to customer in good and usable conditions. I understand is also shipping company responsibility  to handle the package with care, however I also understand they are not responsible if the goods and not package appropriately, which was the case here.

  Again, yes, Temu offer a refund of $27.50 without a return. And a full refund if we return the items, but the option of a full refund if we returned the items came after we notify we were going to make a claim with the BBB and after apparently was approved by another department.  Because originally we were told the  only option Temu have available for us was $27.50.

  The goods received were trashed because we were not able to use them. 

  You can give the refund for whatever amount you feel like it .

  We now know Temu does not care for customers or customer service, regardless of what you said. This experience is more than enough.  

   

  Business Response

  Date: 07/15/2025

  Hello ****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We are sorry for the inconvenience this may have caused.
  
  Our customer service team is willing to offer a partial refund of $27.50 without returning the items. Please note, however, that accepting this partial refund will make the order ineligible for a free return. In addition, you can choose to return the items for a full refund of $54.96. If you prefer the full refund, we kindly recommend initiating the return and refund process, as we are unable to issue a full refund without receiving the items back. Please be informed that once our warehouse team receives the returned item, the refund process will be immediately activated.
  
  Our customer service department offered you an explanation through an app message before. Please check your Temu account for more details.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:06/16/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have spent a lot of money thinking I am getting a better deal but when trying to cancel & asking for a manger Temu refuses to let me speak to one & I have lost money, I am seeking a refund for my purchases!

  Business Response

  Date: 06/24/2025

  Hello *******,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have checked the order details you provided and can confirm that your order has been fully refunded to your Credit balance. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately. For detailed return instructions, please visit ****************************************************************.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An unauthorized purchase was made to Temu and the payment was taken for the purchase from my ***** banking institution. When I contacted them re the purchase, they ruled that the purchase was not valid and they would be refunding the payment back to me. This was all in April 2025. I have contacted them consistently since then about the refund and still have not received the money back yet.

  Business Response

  Date: 06/25/2025

  Hello ****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked your order details and found that you have initiated a dispute on the order, therefore your payment has been stopped by your payment channel. As a result, we are unable to process any after-sale matters at this time. Please wait patiently for the outcome of the dispute, as the processing of the dispute depends on your payment channel. We recommend that you keep track of the bank's refund status, as it may take some time for them to process it. We appreciate your patience during this process. If your chargeback has been unsuccessful, you can still apply for after-sales service on our company.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 07/09/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  My complaint still has not been processed. My bank says that ***** needs to process my refund in another way, as my bank acct info was deleted from their info because of the error. Please respond.  

  Business Response

  Date: 07/17/2025

  Hello ****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Regarding this issue, our customer service department sent you an explanation through an email ticket on July 17. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order ID ************************ On June 4th 2025 I purchased a 3 pack Solid Nail Glue Gel for $11.56, and on June 7th 2025 it was marked as delivered. Upon delivery I notice that the parcel had been damaged and it didnt even contain the Nail Glue gels I had ordered. The shipping courier even put an orange sticker on the parcel that marked the parcel as "recieved withoutout any contents" perhaps during transit to the next facility or something. I immediatly opened a refund request and uploaded photos today is June 16th and these good for nothing scammer are yet to refund me after all the evidence. They say we will get back to you in 2-3 business days but its been more than 3 days now!!! The seller has yet to respond to me also. Your company makes lots of money every year and you can't refund a customer $11.56 for a missing item? Like it is clear to see that temu is not only a unreliable or trustworthy company but it is also a joke of a company. I even tried speaking with a senior customer service specialist and they too were unable to give me a refund!! Like what is is thr point of you being a senior representative if you can't even do your job??? I regret buying from temu honestly. They don't even follow their own policy of a full refund for damaged or missing items.

  Business Response

  Date: 06/25/2025

  Hello Nicki,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******
  

• Initial Complaint

  Date:06/16/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a few orders maybe the last three months everything I ordered false advertisement they send it. Its garbage missing parts. Its always wait. Wait wait with this company.They know Im disabled and dont drive and its every Ive been on chat every day they want. Send it back I dont have a way I dont drive them disabled. They sent me a highchair for my grandson. Thats so unsafe that you cant even tighten the seat belt The belts to keep them in and they wont do nothing about it. They just keep making tickets Im sick of getting brought by the scam the company. I ordered a toy toy came today and theres no battery back. Thats supposed to s**** This company is a scam and Im tired. I want allmy money back for the last three monthswill start with this order that I just got today sick of this company and its excuses and thank you for understanding. How do you understand Will start with this order that I just got today sick of this company and its excuses and thank you for understanding. How do you understand understanding youre being locked. I dont understand when youre being robbed.

  Business Response

  Date: 06/23/2025

  Hello ****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have checked the order details you provided and can confirm that your order has been fully refunded to your Credit balance. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately. For detailed return instructions, please visit ****************************************************************.
  
  Our customer service department has also offered you an explanation through an app message on June 20. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******
  

  Customer Answer

  Date: 06/23/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  **** ******

• Initial Complaint

  Date:06/16/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Am Trying To Get A Refund Back From Temu For Months Now I Reached Out & Tried To Settle A Agreement I Received Damaged Furniture The Shipment Is Too Big To Ship Back I Am Willing To Accept 500$ And The Total Amount I Spent Is 750

  Business Response

  Date: 06/24/2025

  Hello *******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have carefully investigated your case with the relevant department and can confirm that our customer service department has emailed you and proposed a new partial refund solution for you. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter. Thank you for your patience.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 06/24/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I was emailed about getting cash back by placing an order over $20. I ordered 3 items and tried to get the cash credited back to my ****** account. The app then proceeded to take me back to the home page where I was no longer about to put my info in to get my cash back. The amount I was suppose to get back was $22.27. I couldn't connect with anyone in customer support so hopefully this'll reach someone. I really don't wanna dispute this with my bank. Please help.Order IDs: ************************, PO-211-*****************, PO-211-***************** I would like my cash back or refunded through my original payment method, which was my ****** account.

  Business Response

  Date: 06/25/2025

  Hello Damontre,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Regarding your request for event 'credit back', we appreciate your patience and cooperation throughout the verification process conducted by our relevant department. We are pleased to inform you that upon verification, it has been confirmed that you have successfully linked your ****** account, and as a result, you have been awarded the prize you claimed. Additionally, as a valued customer, we have kindly issued ********************** Credit to your account.
  
  Our customer service department has also emailed you and offered you an explanation through an email ticket on June 24. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Best wishes,
  ******
  

  Customer Answer

  Date: 06/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Damontre *****

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The description of the item is a false. They refuse to assist me and took my money

  Business Response

  Date: 06/23/2025

  Hello *******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience that this may have caused. Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items.
  
  If you are not satisfied with the item you received in your order, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (********************************************************************************). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit ****************************************************************.
  
  Our customer service department has also offered you an explanation through an app message on June 7. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******
  

  Customer Answer

  Date: 06/23/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  They want me to do a return, where I'm at, there is no return service whatsoever. I am unable to return it. 

  Yout description states 100%human hair, I asked before purchasing and was told whatever the description is, that's what it is.

  Dishonest about the description,false advertisement, I did not get what I ordered. 

  The hair is nappy, the ends are rough no curl, totally wrong item.

  It was for my birthday.

  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  Business Response

  Date: 07/01/2025

  Hello *******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience that this may have caused.
  
  We understand your concern regarding the inaccuracy of the item you received. Our customer service department kindly asked you to provide clear photos or videos of the received item. We recommend that the photos or videos include: a photo of the entire product and close-up shots of the quality issues. You may send multiple photos or videos, and these supporting documents will help them verify the specific issue and offer a more effective solution.
  
  Moreover, we are willing to offer you a compensation plan as well as an explanation on June 30 since you are a valued customer. Please check your ********************** account for more details.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:06/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January, February and March Temu with drawled $459.14 total out of my ************ account. I had never heard of this company before and never ordered anything from them. Since then I have had to close my bank account due to fraud and open another. My bank can not show anything about the transactions other than the date and amount of withdrawals. I have sent Temu everything I had from the bank showing these transactions. They are telling me that they are unable to help me cause they are unable to locate the transaction. I asked them to provide me with the items that were ordered and the address the items were sent to. But with no prevail they can't seem to provide anything except to tell me to contact the card issuer or payment channel for further assistance. There was no card issued because I did not order anything from this company. I would like them to put back the money that was unlawfully taken out of my account. I'm disable and live on a fixed income. I would not spend half of my monthly disability check on garbage from this company. I have no where else to turn as hiring an attorney would only cost me more money than I have. I have attached my bank statements showing the multiple times money was taken out by them. I hope there is something you can do to help me with this mess. If there is anything I can provide you with please don't hesitate to let me know. I don't have an email address or phone, I've been using my sister's information for correspondence. Email is: *********************** or phone: ************. Thank you for your time and effort. I await your response.******* *******

  Business Response

  Date: 06/24/2025

  Hello *******,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked your payment details and found that you have initiated a dispute on the related payment, therefore your payment has been stopped by your payment channel. As a result, we are unable to process any refund matters at this time. Please wait patiently for the outcome of the dispute, as the processing of the dispute depends on your payment channel. We recommend that you keep track of the bank's refund status, as it may take some time for them to process it. We appreciate your patience during this process. If your chargeback was unsuccessful, you are still welcome to contact us.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

• Initial Complaint

  Date:06/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had contacted temu on three occasions via their customer support. My request for assistance in having these items picked up by one of their trusted shippers has been acknowledged only by one customer service **** however when he referred it to the powers that be, they ignored my request simply stating each time I had authorized these purchases. Their website is questionable in my opinion. It is so confusing......all these order numbers that they refer to, the misunderstanding and ignoring request....I feel they rely on fact it is so confusing and frustrating, people will just drop it and eat the money. I cannot. Disabled, no transportation, no one to assist. I would take a hired ride, however they have depleted my bank account! Mind you, no dispute on their part over small items refunded I didn't order. (Small **** of $ hasn't hit Bank) My primary complaint is about the two costly items that really caused a hardship with me this month. I have been left without food and late small part of rent. They are insensitive to the fact that I did not order these items and the problems it has caused me. They had no qualms about returning the several small unordered items! Items regarding complaint I cannot lift. No car to transport. I do not have someone to help. I feel it is unjust as I did not order them and they insist I did. The primary complaint is they are not at all acknowledging my need for assistance with the return of these items though I have explained my situation. I told them of the hardship it has caused. They obviously know there's some glitch somewhere, as they returned the many small items. My health has been adversely affected by this issue. Blood pressure has in elevated greatly over situation. This is but one of my health issues. I hope something comes of this. There are still many complaints- this, the primary. I need my $ restored. I need it to survive. Ask only to arrange for shipper to pick up at my door. Items unopened, original packaging.

  Business Response

  Date: 06/23/2025

  Hello *****,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have checked the details you provided and can confirm that our customer service department has been following up on this issue. They provided a detailed explanation about the issues you mentioned on June 23. Please check your inbox for more details and respond if you have any other requests.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****