Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to return some oversized packages that were sent to me and two separate shipments for over a week. I cant get a person on the phone. Ive only been able to communicate via chat and each time Im told the same thing I have to use one label then they said it was escalated more than once. I have to continually follow up. Nobody seems to understand that I cannot return two boxes on one label. *** came to pick them up and they would not accept them being taped together. I simply need two labels so I can return the items and get my money back.The packages came in two separate boxes delivered by *****. When I initially processed the request for a return and refund, I was sent one label and advised to put both items in one box. I cant do that, and I have spent an enormous amount of time via the Temu.com chat trying to get this resolved. I have no more energy for it.

  Business Response

  Date: 08/27/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have carefully investigated your case with the relevant department and can confirm that our customer service department has emailed you and proposed a refund solution for you. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter. Thank you for your patience.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It started the beginning of June.I ordered a few item's from TEMU.that was fine. I was injured and I couldn't walk . So I ordered an Mobility Scooter for myself, The total was ******. My daughter has a disability so she bought it from me. So I ordered another Scooter thinking it was going to be like the first one we kept. Unfortunately it was defected and it kept on turning off. So I needed to return it. I didn't know where to send it back. A few day's later . FED X brought me a different Scooter which I did order to replace the defected Scooter. I thought Fed X would take the defected Scooter back. They said I needed to Contact TEMU directly. I couldn't find a number I could call. The next day I started getting pkgs from TEMU. They started coming everyday. A few days later. The Fed X truck came by. They had 3 more Mobility Scooter's on their truck. All blue. It said it on the outside of the box. I refused them. I told Fed X I'm going to take pictures on each box with serial numbers. They now treated me like their warehouse. I am not a warehouse . I had to cancel my credit cards. They had charged me over $***** dollar's on my credit card without my permission. I never save my credit cards on anyone website. So now I have over a ***** bill from my credit card that I didn't purchase.This is Fraudulent charges. Also a major scam.I need action. My credit company is trying to charge me for these item's that I don't even have. SEVEN MOBILITY SCOOTER 'S. I HAVE 2 PLUS THE ONE I NEED TO RETURN THAT IS DEFECTED. WHAT RECORSE DO I HAVE.I'm recently retired I didn't even get my money yet. I shouldn't be responsible for item's I didn't order especially when I'm getting two and three of the same item. Especially those scooters that I refused from *****. Those scooters that I refused were over ****** some even more.Please help.me.******** Senior Also they are destroying my credit.************ or **********************

  Business Response

  Date: 08/26/2025

  Hello ********,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback, and we understand the frustration that you may have been through during this time. After reviewing your case further, we have found that the account associated with the order soliciting a refund has been deleted. As a result, there is unfortunately little more we can do at this moment to process your request. However, we want you to know that each of our clients holds a special place in our hearts, and our primary goal is to provide top-notch services to everyone.
  
  We apologize for any inconvenience caused and appreciate your patience and understanding. Thank you for choosing our company, and we are committed to continuing to meet your needs in the future.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/18/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Item with Temu on aug 4. On Aug 11, I received a call from ****** delivery driver saying my parcel was ready (as I was not home, I asked him to please leave inside the building. I even told him to not leave outside as people can steal). He told me all was good, and he left inside the building. When I arrived home, an hour later from the call, there was a package from my husband (as he had also purchased items from Temu) but not my parcel. I opened a ticked with UniUni on Aug 11 (by calling them), and they sent me by email a proof of delivery (which clearly states another persons name and apartment number). ****** said they opened an investigation that day as the proof of delivery is invalid or unclear (their words). They asked me for up to 48h to conduct investigation. Today, Aug 15 (more than 48h later), I called them (waited 30mins on the line). The support person, ******, told me its still under investigation. I explained to her that it has been more time than theyve asked, and also told her I asked Temu for reimbursement, but Temu declined reimbursement as they said my parcel has been delivered by UniUni. I also asked ****** if she could transfer/escalate my case to a supervisor, as I would like to understand who will reimburse me as my parcel was not delivered (and maybe is lost?) She put me on hold, and then explained no supervisor was available. I explained to her my next step would be opening a complain with Better Business Bureau, and she promised me a supervisor would call me tomorrow! I have proof on email of the photos of incorrect parcel delivered, the emails saying the timeline it would be resolved, and email from me following up with UniUni, with no response! Hope they will take this serious now! Thank you,

  Business Response

  Date: 08/27/2025

  Hello *****,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have reviewed the order details you provided and found that your reshipment package was successfully delivered on August 18, 2025, at 6:38 PM PDT.
  
  Our customer service department has also emailed you and offered you an explanation through an email ticket on August 27. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Best wishes,
  *****

  Customer Answer

  Date: 08/28/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** **********

• Initial Complaint

  Date:08/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shows orders delivered but always delivered to wrong place then the refuse to refund money and picture shows something else

  Business Response

  Date: 08/26/2025

  Hello ****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have checked the order details you provided and are pleased to offer you a refund for your package. Our customer service department will provide you with an explanation on August 26. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Temu for failing to reimburse me for significant expenses incurred returning completly and obviously incorrect, heavy items (45" x 34" x 8", 91 lbs each) they sent, despite repeated promises of reimbursement. This has caused financial hardship for my family.On 6/4/24, I ordered two fork attachments from Curio Corner on Temu, expecting four packages (plates and fork arms). Tracking showed only two items, and the listing was altered to "forks only," suggesting they intended to send me only the fork arms and not plates which became evident when i was delivered something else completly unrelated to my order, because it shows miscommunication within from seller requesting warehouse to seperate an item that is not sold separately. Despite this is we are all sons of God so I offered a very generous offer to help seller cut losses but he declined.On 6/22, Temu provided a 14-day return shipping label, keeping my money until after inspection, contingent on item condition despite pre-existing damage, as seen in photos. Finding boxes for such large items was impossible locally and online offered only custom orders with minimums of >$400 and too slow. I advised Temu to send have seller send me boxes but was declined and promised reimbursement via Temu credit. After local *** Stores declined due to size and label issues 1 recommended a custom crate maker, *** **********, and for two wooden crates $240. Temu confirmed reimbursement once again before I proceeded.I shipped the items on 7/1, delivered 7/7. After 6 days inspection Temu finally refunded my original payment on 7/12 but closed the case without addressing reimbursement. In disputes, Temu repeatedly requested the same receipts and photos (attached), closing cases without resolution despite my compliance. Their delayed replies of repetitive requests and need for immediate response seem designed to exhaust me. As a father of two with a 3rd due in November, I can't afford this. Pleased help

  Business Response

  Date: 08/26/2025

  Hello ****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Our customer service department offered you an explanation and a compensation plan for your postage through an app message on August 19. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 13, 2025, I purchased four items from Temu (Order No. PO-211-*****************) totaling $82.04. Two of these items were the same product, and each box was supposed to contain 50 units (total of 100 units). However, when the package arrived, one box contained only 47 units and the other only 49 units, resulting in a shortage from the beginning.Due to the long shipping time, I opened the products for use and quickly discovered that the items were completely different from the online description. The quality was extremely poor, and the products were essentially single-use only. Specifically, they were adhesive products meant to stick to walls, but once removed, they broke into fragments and could not be reused.I immediately contacted Temu customer service to ************ initial shortage of items (missing units);2.The defective and misleading product quality;3.The impossibility of returning the products in original condition, since they were misrepresented and not reusable. Despite my explanations, Temus customer service repeatedly insisted that I must return the items in original condition to qualify for a refund. I still acted in good faith by returning the remaining items to Temus warehouse, paying additional packaging costs myself.Instead of processing my refund, Temu gave inconsistent excuses: at one point denying that the return was received, and at another point claiming that the returned items were not the original products. In both cases, Temu refused my refund request.This behavior is unreasonable, unfair, and harmful to consumers.Reason for Complaint Temus actions constitute:False advertising and misrepresentation of products;Delivery of incorrect quantities (shortage on arrival);Poor product quality, rendering them unusable after a single use;Unreasonable enforcement of return policies to deny legitimate refund requests;Unfair and deceptive business practices in violation of U.S. consumer protection standards

  Business Response

  Date: 08/26/2025

  Hello Chloe,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We sincerely apologize for the inconvenience regarding your concern. We understand that you returned the item(s) and we conducted a thorough investigation regarding your returned items, and as per the result, our warehouse hasn't received any item(s). We regret to inform you that we are unable to support your request for a refund in this case.
  
  Our customer service department has also offered you an explanation through an email ticket on August 26. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Best wishes,
  *******

  Customer Answer

  Date: 08/27/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Chloe

   

   

• Initial Complaint

  Date:08/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* advertises to gain profit

  Business Response

  Date: 08/26/2025

  Hello ****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have checked the details you provided and can confirm that our customer service department has been following up on this issue. They provided you a detailed explanation about the progress of the activity you participated in as well as a compensation plan on August 25. Please check your inbox for more details and respond if you have any other requests.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PO-211-***************** I placed an order for 5 total items and was delivered two terrible items instead. Temu has erased proof of my actual order and never sent it. They stole $25 from me. They are refusing to resolve the issue. This is a scam company.

  Business Response

  Date: 08/23/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback, and we apologize for any inconvenience this may have caused. We have checked the details you provided and can confirm that our customer service department has been following up on this issue. They will offer you an explanation on August 23. Please keep an eye on your inbox for further updates.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item from Temu. It was missing the glass bulb , which is needed for use. They refuse to send the piece or refund me. They say I have mail the item Back in order to be refunded. I dont have a car or money to mail it back and it is not able to be mailed back for free from my house. They just stole from me and refuse to rectify it.

  Business Response

  Date: 08/25/2025

  Hello *******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have checked the order details you provided and can confirm that $16.60 has been refunded to your Credit balance. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately. Our customer service department has also offered you an explanation through an app message on August 17. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent a wrong item, so I contacted seller. They told me that they knew they sent me wrong item and made up lie that correct item was not allowed in my country. It is and I have ordered it before. It is illegal to knowingly send item other than what I purchased without first informing me about changes to order and giving me the option to keep alternative item or cancel. The seller then agreed that they were in the wrong and agreed to ship correct item. But they never did and have stopped responding. I contacted Temu customer service and they refused to help. They had the nerve to demand I ship back wrong item back and pay for shipping. That is completely against the law the commit bait and switch fraud and then have me take a loss because of it. I sent screenshot of seller admitting they sent me wrong item.

  Business Response

  Date: 08/27/2025

  Hello Draca,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded. $3.09 has been refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******