Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 items from TEMU.Magnetic Tablet Cover for Sansung Galaxy Tab S10 Ultra 2 hands for Sansung watch 8 classic.The package that I received contained a sweater. I contacted TEMU **************** and filed a complaint that the wrong merchandise was chipped to me and asked for a refund or resending of the correct merchandise. The response I received was that they do not make mistakes and can't to anything.

  Business Response

  Date: 08/25/2025

  Hello Karim,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 08/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *********

• Initial Complaint

  Date:08/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* advertises things to gain profit

  Business Response

  Date: 08/23/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback, and we apologize for any inconvenience this may have caused.
  
  Based on the information you provided, we are currently unable to resolve your issue. To assist with the further investigation of your case, our customer service department requests more details, such as the email address or telephone number associated with your Temu account, which you have an issue with. Please message them through Temu.com or the Temu app live chat to provide more information or reply here. We are eager to find a solution for you, and we greatly appreciate your cooperation and patience.
  
  We are more than happy to receive your reply and would like to verify it for you. If you need any other assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Hope you have a great day!
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Number: PO-211-***************** ***** Claim Number: C-201285153 Date of Order: August 8, 2025 Amount Paid: $129.09 I am filing this complaint because Temu has failed to resolve a clear case of misdelivery of my ************* confirmed the order was marked delivered, but the proof of delivery photo is not my address. I provided Temu with clear evidence, including photos of my actual residence compared to where the package was dropped off. I also filed an official claim with *****, which is still open and under investigation.Despite this, Temu closed my case, denied a refund/reshipment, and continues to insist that the order was delivered correctly. This is in direct violation of their own *************** Policy, which covers package shows delivered but not received cases.I have repeatedly sent evidence, including my Ring camera footage, photos of my correct address, and *****s confirmation that the investigation is ongoing. Temu has ignored this and refuses to provide a refund or reshipment.What I am requesting:1.Immediate reshipment of my order to my correct address OR a full refund of $129.09.2.Additional compensation/credit for the stress and inconvenience caused by their mishandling of my case.Temu has failed to follow its own policies and has dismissed valid evidence. This complaint is to hold them accountable and secure the resolution I am entitled to.Sincerely,Mykorrianna ******

  Business Response

  Date: 08/23/2025

  Hello Mykorrianna,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 0-5 business days for the refund to appear in your original payment method.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past year, Temus transparency, fairness, and customer service have declined sharply. Ive been a loyal daily user, spending thousands, and for a long time service was excellent. Recently, a pattern of obstructive and deceptive practices has emerged affecting promotions and basic order ************** their Farmland game, my watering bucket has been frozen at *****% progress for days. It shows collect $0.01 more, yet no action moves it forward. This freeze is not disclosed and blocks me from completing the event or receiving the promised reward. All new water goes into unlocking the bucket in a loop that never completes.Temu also encourages purchases to earn in-game rewards, then later issues unexplained suspicious activity refunds I did not request. These reversals remove both the order and any rewards earned, sometimes creating a negative balance that freezes progress as in my current case.Customer service is now mostly automated. Live agents are rare, escalation is refused, tickets are denied without explanation, and appeals are always rejected. In this Farmland case, I was offered only a $5 credit. Chats often end abruptly after delays and partial replies.This is not isolated. Ive documented packages marked delivered when not received, refunds denied for not returned items despite tracking proof, vague promotional rules, and inconsistent enforcement. Over time, consumers invest time and money only to be denied rewards or ********** a disabled person, repeated runarounds and the need to constantly re-explain have caused stress and exhaustion. I have screenshots, chat logs, and account history showing the freeze, suspicious activity reversals, proof of returns, and refusal to escalate. If the requested amount cannot be granted, at the very least the reward should be credited/awarded, points restored, blocks unfrozen, wrongful denials corrected, and fair, accessible support provided.

  Business Response

  Date: 08/23/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback, and we apologize for any inconvenience this may have caused.
  
  We assure you that our programs are genuine and effective, and numerous users have already completed the tasks and received rewards for their efforts. Our customer service department has been following up on this issue, and they will provide you with feedback as soon as they have an update. Please pay close attention to your inbox and await the resolution.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** told many times on temu website i hit the jackport if i have shop 40$ ' 50$ shopping i have free gifts i did than i clicked on free gifts section i havent received none of free gifts temu is misleading US customers this is scam than i called customer service all the list they showed i paid WHERE IS MY FREE GIFT GOD never seen it before

  Business Response

  Date: 08/23/2025

  Hello Nuray,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the details you provided and can confirm that our customer service department has been following up on this issue. They will provide you a detailed explanation about these issues you mentioned on August 23. Please keep an eye on your inbox.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 08/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:08/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered chocolate brown sofa I received a silver/ grey one it does not match anything else I have so I reached out to the seller about a return they kept trying to get me to keep it saying we will give you a refund of $150 for a cover I don't want a cover I bought the sofa because of the material it is made of. Not only that but I would not have felt good about the price once seeing it it is certainly not worth $515. So I told them I want x return label they would not send one so I called temu customer service they told me to take it to *** send it back pay for it but he will reimburse me because they offer free returns now that seems find however too see it was the wrong sofa we had to cut it open it was vacuum sealed so it's now a full size sofa I called out local *** store and they said no ma'am do not bring an entire sofa up here. So I called temu back ask what to do she said most people just take a partial refund which is ridiculous. And really had nothing further so I filed a complaint on temu asking for a partial refund of $300 the lowest I would accept was $275 because that's all it worth and about all I can sell it for to recoup most of my money is $200. The seller denied *** temporarily closed up shop. K filed a dispute with ****** it was going nowhere for a month and a half the seller wanted me to return it but only give me z partial refund so I would be paying $200 for their mistake!? Also had to close my ****** account due to someone trying to USD my account so I cancelled the claim And called temu to try again the lady I spoke to agreed it wasn't right and filed an escalation I got a response that made no sense and they are refusing to either return refund but with a paid shipping label and tell me where to take it that they will accept it, or partial $275 and i try and sell the sofa for the rest to get my money back. I included photos of the sofa I ordered, the pillow of the one I received so you can see the color and communication with seller.

  Business Response

  Date: 08/23/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau (BBB). - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that a partial refund for your order has been issued. $265 has been refunded to your Temu Credit balance. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
  
  Our customer service department has provided the refund details regarding this case via an email ticket sent on August 20. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i buy a compressor pedal at july *******, i pay $*7.69 for an analog compressor, but received a non analog pedal, i was scammed, i got the pedal at august *******, i request a refund because the pedal not advertised as the seller said , also the pedal not function for guitar but bass, i try to make the process of refund, they said i can keep the pedalo(im not interested) but the refund is for a43.69( not the $`7,68 i paid for entirely) i refuse their offer and called temu customer service, they said i got tosend the pedal in another box i got to paid to ***** with the amount of international, shipping 3 times i got paid for, also the customer service mock me, get me ike * hour online and made excuses for not to get my total refund. H32373433353833343*32H is a scammer site, they always did the same all the time and i get insulted by the customer sercive treat me like a child, im a full grown man 34 yrs of guitar playing profesional, I WANT MY REFUND NOT EXCUSES like temu rpvoded me all the time.

  Business Response

  Date: 08/27/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have checked the order details you provided and are pleased to offer you a refund for your order. Our customer service department will provide you with an explanation on August 27. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PO-211-***************** On July 8th, I placed an order with Temu from 2 of their sub shops. I ordered some curtains since I was having a home built and I got one of those little solar powered fountains. Both went under the same order number but were delivered in 2 separate packages. I had Temu credits to purchase, which came out to be $66.45. They were delivered on the 15th of July. The little black package was delivered to the neighbors house across from my in laws. They placed it in our mailbox. The white package never made it into our possession and it was never showed where it was left. I contacted customer care and they said it was delivered and that they couldnt do anything. I contacted Temu and they said the same thing. So I then got in contact with their courier, ******. They provided me information that there was an issue with the delivery of the one package and to send the seller the **** So the following day, I did just that. I was told again that it was listed as delivered and they couldnt do anything. I asked for the issue to be escalated since I had proof from the courier that an issue occurred with the delivery. I heard back at 3am, August 15th that they still cant/wont do anything and that theres proof it was delivered. The white package was never left anywhere and no photo taken of where it wouldve been left. I only have the little black package, which was the fountain.

  Business Response

  Date: 08/23/2025

  Hello *********,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your item has been refunded to your Credit balance. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

• Initial Complaint

  Date:08/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was doing a prom with them that said I got 4 things free if I ordered so much stuff. I ordered $***** on July *******. I received my merchandise I purchased but not my free stuff. At this point I just want my money returned in my checking account. Ive reached out to *********** dont want to cooperate so I thought maybe you guys can help me. If it wasnt for it being $ ***** I probably wouldnt have cared but I told them I dont have money to just throw around. I did what they wanted me to do but they never sent my free stuff to me. Plus they wanted me to keep buying more & thats why I stopped at $*****. We chatted on there page so I have no evidence.

  Business Response

  Date: 08/23/2025

  Hello ***,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We assure you that our programs are genuine and effective, and numerous users have already completed the tasks and received rewards for their efforts. Meanwhile, we value your feedback and will continue optimizing the activity to provide a better user experience.
  
  Furthermore, if you are not satisfied with the items, we recommend that you apply for a refund, log into the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit ****************************************************************.
  
  Our customer service department offered you an explanation and a compensation plan on August 22. Please check your inbox for more details and respond accordingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aug 20, 2025 total cost $62.26 $48.54 + $13.72 Did not recieve dress as gift with order in 20 day calendar promotion. I fulfilled requirements for gift. Promotion is for today. I claimed gift before ordering with my $10 order requirement. If they will not honor promotion I want a refund of cost of dress plus other item ordered. Total $62.26 Order # does not show dress Want delivery of dress plus other items ordered also delivered 20% off coupon sent no good, dress suppose to be free with order. I am not buying more other number ************ **************

  Business Response

  Date: 08/26/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry you are experiencing difficulties with our promotional activities. We assure you that our programs are genuine and effective, and numerous users have already completed the tasks and received rewards for their efforts. Please rest assured that the activity is real and valid. Meanwhile, we value your feedback and will continue optimizing the activity to provide a better user experience.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******