Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im submitting this complaint, because I have already reach out to Temu for help, and they insist in me returning and item that will not fold back, to be able to return it. I purchased a beach tent. I took it out to check it out, went to put it back, it will not fold and there is no instructions. I reach to Temu about, they insist I return it to get my refund. Once again, it doesnt fold properly to be able to put back to the bag it came in. I request to escalate my request to supervisor and the person insist for me to return the item. Its like Noone is listening or reading. Remember part of customer services is listening to your customer but to address why a customer is contacting your business. I been with Temu since you all started regardless of the bad reputation, I still shop with you all and refer you all to family and friends. But after this situation im reconsidering my relationship with your company. Please refund my funds back to my original method of payment or send me a bag big enough to put this darn tent that won't fold back. Once again it isn't im not willing to return it, its just I cant without folding as *** won't take it, since the item arrived in a small bag.

  Business Response

  Date: 08/22/2025

  Hello ****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment channel and Temu Credit balance. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Our customer service department has also offered you an explanation through an app message on August 18. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Junio 27 2025 ,I bought 2 packages of 4 chairs each with the value of ****** each total ****** , and they only sent me 1 chair in each package, I asked them to send me my 6 missing chairs or return my remaining money.

  Business Response

  Date: 08/22/2025

  Hello Kareli,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau (BBB). - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that a partial refund for your order has been issued. $186.66 has been refunded to your Temu Credit balance. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
  
  Our customer service department has provided the refund details regarding this case via an email ticket sent on August 20. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Best wishes,
  *******

  Customer Answer

  Date: 08/23/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Kareli

   

   

• Initial Complaint

  Date:08/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased magnetic screen door from Temu. As soon as i touched the items, my both hands arms was burning sting sensation. And furthermore its got spread out to my home clothing bedsheets furniture everywhere it made a sting and bits sensation all my body where has been spread out. And I had a nightmare almost a month to keep on cleaning with rubbing alcohol and vinegar to kill perhaps germs, Chemical, whatever it was. I went to emergency doctors said Contact Dermatitis. I complain to Temu, but they send email back and forth almost a month later now they just offered me store credit $35.when I requested $300. I informed them no longer initiating. They shouldnt sell unsafe products to public cause harm to people.

  Business Response

  Date: 08/22/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the details you provided and can confirm that our customer service department has been following up on this issue. They offered you an explanation and a compensation plan on August 22. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 08/23/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQTemu response was Unfortunately not able to accept., Temu offered $50 ****** account which I dont have Papal. When I requested originally $200. My physical & emotional stress was so big. I also had to discard clothing after spread out to my home unknown objects was bites and itchy.I also used so much rubbing alcohol & vinegar to tried to clean and get rid of those unknown bugs I was sick almost one month. Please resolve issue and send me Check or gift card. 
  thank you,

  I look forward to your prompt resolution of this issue.
  
  
  
  Regards,

  ****** Stanton 

  ************

   

   

  Business Response

  Date: 09/01/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  As you have opted to receive compensation via bank card, we kindly request your bank account details to ensure smooth and secure payment processing. Please rest assured that any information you provide will be used solely for preparing the agreement and completing the payment. Your privacy and data security are of utmost importance to us.
  
  If you remain concerned about sharing bank details, we completely understand and offer an alternative option: compensation via ******. This method only requires your name, address, and ****** account (in email format).
  
  Our customer service department offered you an explanation on August 27. Please check your inbox for more details and respond accordingly to help initiate the compensation.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The TEMU app is restring my account and is declining multiple payments because I disputed a duplicate charge on my account that I didn't authorize of 32$ amount.Temu declined service to me as a retaliation for me disputing a unauthorized transaction.I tried reaching out to them in good faith but they are not willing to work with me on solving the issue.

  Business Response

  Date: 08/27/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Our customer service department has been following this issue. In order to assist you further with your concern, they kindly ask you to provide them with a screenshot of the duplicate transaction. Our customer service department will contact you regarding this issue on August 27. Please check your Temu account for more details.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 08/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:08/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I ordered a camera holder for ******, however I received an incomplete package that was missing the camera holder and I only received the manual and bag inside the box. I of course returned it back to TEMU under "missing or broken parts" as it was missing the camera holder. They denied the refund, claiming that the item was not in the package, which yes, that is my exact problem, that the camera holder was not inside the package, and only the manual and bag for it were inside the package. Nobody wants to help. I want a full refund for the incomplete item that I sent back to the warehouse.

  Business Response

  Date: 08/21/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback. We apologize for any inconvenience this may have caused.
  
  Upon checking, our customer service team has been working diligently with the relevant departments to thoroughly investigate and verify the matter. This comprehensive process requires some time to ensure that we provide you with accurate and reliable information. Our customer service department has been following up on this issue, and they will provide you with feedback as soon as they have an update. Please pay close attention to your inbox and await the resolution.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 08/22/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

  Regards,
  
  ****** Aslauskas

• Initial Complaint

  Date:08/13/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Details of the item were inaccurate. Since this ad was reported, the one showing NOW specifically says chairs not included. A completely different description. The order number will pull up the original. Only way to get past customer service was to choose "return requested". That was not what I wanted, but had no choice. I wanted the chairs (2) that were represented along with the tray tables.

  Business Response

  Date: 08/21/2025

  Hello *******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience that this may have caused. Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items.
  
  Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (********************************************************************************). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit ****************************************************************.
  
  The first return for each order is FREE and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution.
  
  Our customer service department has also emailed you and offered you an explanation through an email ticket on August 18. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This oder is apart of the last oders I filed the complaint about , it got missed. I have pleaded and sent proof that they delivered this oder to ******* Ga, and I live in ********* ******. The carrier **** does not deliver to ******, so when you look at the pictures of the house in ******* they took a picture of the porch, it looks nothing like the pictures I took and sent them . They claim that they delivered me my oders/ oder,which is impossible. The Atlanta adress is **********************************************. My adress is *********************************, These people have sent over 15 oders to this place, which was my mother's work place, her name was on my account, and so when GOFO got the oder and didn't deliver to ******, they choose the Atlanta adress, because they delivered to that state and city. You will see my house numbers on rhe pictures I sent.

  Business Response

  Date: 08/27/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been refunded. $11.83 has been refunded to your Credit balance. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 08/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:08/13/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a Order: on Jul 22, 2025 Order ID: ************************ Order total: $98.93 & Order: Jul 22, 2025 Order ID: ************************ Order total: $15.93.These 2 orders were shipped together by carrier SpeedX Tracking Number SPXSAT056804720993 It was marked Delivered on Aug 1, 2025. Checking the proof of delivery shows that it was NOT delivered to the shipping address.Despite photo evidence showing the combined package was delivered to the wrong house and hours of phone calls with Temu over 10 day, Temu has not resolved the issue. A full refund was requested my my self and many supervisors.Attached *******************

  Business Response

  Date: 08/20/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your two orders have been fully refunded to your original payment channel and Temu Credit balance. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the two items for $47.72 from Temu.com (Order #PO-211-20530225142391647) on July 6. I returned the two items in a ***** bag, with photos proving the items were included and tracking (Tracking Number ************) confirming delivery to Temus facility on July 15, 2025. Temu denied my refund, claiming the items were not in the package, which is incorrect, as I fulfilled their return policy. ***** also denied my chargeback appeal on August 12, 2025, stating no refund was initiated by Temu. I provided evidence (photos, tracking, and correspondence), but Temu refuses to refund $47.72. I request a full refund, as any loss is Temus or ****** responsibility.

  Business Response

  Date: 08/21/2025

  Hello ****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have checked the order details you provided and are pleased to offer a refund for your order. However, we found that you have initiated a dispute on the order, thus we are unable to process any after-sale matters at this time. Once the dispute process is completed, we will move forward with initiating your refund. Our customer service department will offer you an explanation on August 21. Please keep an eye on your inbox for more details.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 09/01/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.

  Please add your rejection comments below;

  Temu has repeatedly confirmed that my refund for order PO-211-***************** was approved. However, despite their assurances, no refund has been issued.
  The Venmo chargeback case has already been closed and denied, so there is no longer any dispute preventing Temu from processing the refund. I requested that Temu issue the refund by August 30, 2025, but they have failed to do so.
  I am therefore rejecting Temus response and asking the BBB to continue assisting me in resolving this matter.

   
  Regards,

  ****

   

   

  Business Response

  Date: 09/11/2025

  Hello ****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback, and we are sorry for the inconvenience this may have caused.
  
  We are ready to process the refund for your order. However, the dispute for this order has not yet been closed, and the system status may reflect a delay. Thus, we are unable to process any after-sale matters at this time. Once the dispute process is completed, we will move forward with initiating your refund. Our customer service agents have been following this issue and will try their best to resolve your issue. They will offer you an explanation with a complete dispute documentation on September 11. Please keep an eye on your inbox for more details.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/12/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased three items from Temu that was fake. The seller was nothing but fraud. They stated that I had to return the items to still get my refund in which I did. But they are still refusing to refund me stating the items have to pass quality inspection before the refund can be processed. Not sure how they can do that when the items are fake. I have contact Temu and they decline me to chat with supervisor saying they will issue a ticket completed. I informed I will contact BBB on behalf of this matter because they have already removed the seller and item from their website. This is unacceptable, and should be refunded immediately. Not waiting until they get the items back to *****.

  Business Response

  Date: 08/27/2025

  Hello ********,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback, and we are sorry for the inconvenience this may have caused.
  
  We have checked the order details you provided and can confirm that your order has been fully refunded to your credit balance. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 08/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******** ******