Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The package states delivered but not delivered. They have no proof. I shop with this company regularly and the shipping company used Piggy always provides a photo upon delivery. They are offering me a 20% coupon which doesnt cover the full price

  Business Response

  Date: 08/21/2025

  Hello ********,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your two orders have been fully refunded to your original payment channel and Temu Credit balance. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
  
  Our customer service department has provided the refund details regarding this case via an email ticket sent on August 16. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase of a few items on Temu.com on July 22 for the amount of $22.37 On Aug 1, I wanted to return the defective items so they issued me 2 refunds in the amount of $1.27 and $16.62.However on checking my statement, I find that a) They Never actually Credited my account but b) worse yet, they further debited my account with $1.27 and $********, now I am short $1.27x2 + 16.62x2.They made an unauthorized debit on Aug 2. There is no PO for the above amounts.Complete Fraud!

  Business Response

  Date: 08/20/2025

  Hello Ketayun,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback. We apologize for any inconvenience this may have caused.
  
  Upon checking, our customer service team has been working diligently with the relevant departments to thoroughly investigate and verify the matter. This comprehensive process requires some time to ensure that we provide you with accurate and reliable information. Our customer service department has also offered you an explanation through an email ticket on August 20. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 08/21/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Ketayun

  I have re-written to Temu that in their explanation  they have NOT addressed the issue of debiting vs crediting my account and sent them a pic dated Aug 21, 2025. They claim that it might be a pending chargebut it is not! It is a completed transaction. This has been made on my ********** Gift Card and there is no way of my disputing through my bank.

  Temu needs to view the charge and trace it also provide proof that their bank actually refunded the money. They may have authorized a refund but it NEVER CAME THROUGH! 
  

  Temu, explain the debit on my accountIs there a PO? No, there isnt! 
  

  You are responsible for 1) The unauthorized debit 2) an unissued credit.

  Total owed for 1) is $ ***** and for 2) $*****. 
  Add together = $35.78

   

   

  Business Response

  Date: 09/02/2025

  Hello Ketayun,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Following an internal investigation, our customer service department provided the refund details and a detailed explanation for this case via an email ticket on August 29. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around July 26th, I placed an order with Temu for $1,200 worth of orange inflatable couches. The order was supposed to be delivered directly to my apartment door, as clearly stated in the delivery instructions.However, the delivery did not occur as promised. Instead of bringing the items to my door, the delivery person left them outside, which was both unsafe and contrary to the delivery requirements. As a result, the couches were stolen before I could retrieve them.I am extremely upset by this situation, as I trusted Temu and its delivery process to ensure my expensive order arrived securely. I will also be out of town for the next three months, meaning I have no way to arrange for replacement delivery or recovery of the stolen items.I am requesting a full refund of $1,200 to my original payment method as soon as possible. This loss is the direct result of Temus failure to follow proper delivery procedures and fulfill its obligation to deliver the order securely to my door.I have contacted Temu customer service but have not received a satisfactory resolution. I expect this matter to be addressed promptly to avoid further escalation.Requested Resolution: Full refund of $1,200+ to my original payment method.

  Business Response

  Date: 08/21/2025

  Hello Jashiem,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback. We apologize for any inconvenience this may have caused.
  
  Upon checking, our customer service team has been working diligently with the relevant departments to thoroughly investigate and verify the matter. This comprehensive process requires some time to ensure that we provide you with accurate and reliable information. Our customer service department has also offered you an explanation through an email ticket on August 20. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to participate in the Cut Price to 1 cent promotion with Temu several times. I have placed enough product in my cart to receive the selected 1 items, but at payment I get an error message that the payment can't be processed further, regardless of payment type, bank used, card used, or when I try. They have tried numerous times to blame it on a temporary network error; however, that would only work if it was one payment type; not every payment type. That would happen once, not every day. Temu has so far declined to resolve the issue. The promotion is clearly a scam or carnival game, and you're not getting the deal.

  Business Response

  Date: 08/20/2025

  Hello *****,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the details you provided and can confirm that our customer service department has been following up on this issue. They provided a detailed explanation about the rules of the activity you participated in on August 20. Please check your inbox for more details and respond if you have any other requests.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

  Customer Answer

  Date: 08/24/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:08/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refund missing from 2 orders: Order number: PO-116-***************** Total refund: 540 ???Order nmuber: PO-116-***************** Total refund:2.490 ???Deadline passed for refund more than a month already. Bank contacted, tracking using ARN numbers checked no refund found. Bank statement provided. No solution and no refund received. **************** contacted and same response received.

  Business Response

  Date: 08/20/2025

  Hello Sanja,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback. We apologize for any inconvenience the refund issue may have caused.
  
  Upon checking, our customer service team has been working diligently with the relevant departments to thoroughly investigate and verify the matter. This comprehensive process requires some time to ensure that we provide you with accurate and reliable information. Our customer service department has been following up on this issue, and they will provide you with feedback as soon as they have an update. Please pay close attention to your inbox and await the resolution.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a damaged fan that makes grinding sound and then shuts off after a couple of minutes. I even sent Temu video showing this, but they had the nerve to tell me it was cosmetic issue and they would not help. It doesnt even stay on. In what world is that cosmetic? Totally useless bots. Temu refuses to send me new fan or cover cost to return. I am disabled and need home pickup and Temu demands I pay more than item is worth to ship back. That is against disability laws to charge me extra for temus mistake. I would like new item sent to me, since Temu wont let me return free. It is clear I keep getting bots on customer service that cannot read and send same messages refusing help each time.

  Business Response

  Date: 08/20/2025

  Hello *****,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded to your Credit balance. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

• Initial Complaint

  Date:08/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a chair worth $110 on the Temu platform, but after I received the goods, the chair had quality problems. I have photos and videos, and then I asked the platform for a refund, or negotiated a refund, a partial refund, because the product is too big and I can't transport the chair to the courier station. I don't have a car and I'm a girl.

  Business Response

  Date: 08/20/2025

  Hello Tian,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau (BBB) - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback, and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that $33.60 of your order has been refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

• Initial Complaint

  Date:08/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to show one or two of the scams Temu has done in just the last 30 days to me. Then after refusing to help they send me a email blaming me!Will list a number of items that have happened in regular order for the company and thier customer service does nothing but keep apologizing but offering no REAL proper resolution to stop it from happening again or compensating the customer. These are SOME of the things I've encountered I won't list all as some happened when I was first learning the company Sellers sell items that are extremely small way smaller then ads show and they even deceptively edit th8er photo ads to make the item seem larger or what would be considered "Nornal item size" for it to be able to function as what it is. ( Example they sell a metal carbon forged weed puller that anywhere else you bought this it would be a functional normal size and able to dig into the ground and extract a weed without breaking or bending) instead what you get is this tiny unusable peice of scrap metal that is useless( Sarcasim incoming, unless for some reason you need that for your tiny potted plant in the house with soft potting soil in it)They send you regularly broken items that you can tell were broken when they lazily packaged them in a soft bag that is undamaged when you receive it but the item is destroyed. ( photos included of some of these examples btw and a email from temu attempting to for the 3rd time steal what's suppose to be a ultimate calander gift after you you log on a certain amount of days (21 without doing any of thier regular pre-claim items event with purchase and is normally a scam) The seller sends a cheap c*** item that isn't even remotely what you ordered and Temu only wants to say sorry you feel this way in thier non English speaking robotic unhelpful way that every agent is trained to repeat over and over to frustrate the customer and act like its a language barrier, it is not!! They understand & know exactly what they are doing.

  Business Response

  Date: 08/19/2025

  Hello *******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the details you provided and can confirm that our customer service department has been following up on this issue. They provided a detailed explanation about the rules and rewards of the activity you participated in on August 18. Please check your inbox for more details and respond if you have any other requests.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not have an order number. The created without my knowledge an email account. It was *********************** , they created this without my permission or my knowledge. *** said they never would create an account without my permission to and that they have no record of creating this with ***** *******. I called Temu many times about this and was put on hold many times. There were at least 45 to 50 items or more that they sent me that I did not order. I foolishly used my ***** credit card for a previous pur***** so they could bill me without my knowledge. So when I saw my ***** statement I was shocked. They claim they sent the orders to this fake email address . There are ***** in fake Temu orders charges. I am elderly , I use a ****** and can't carry heavy items. I usually order from ******. I called Temu and said I wanted to send these items back , they asked for an order number but I do not have an order number because he was sent to the fake email. I ordered 3 then they sent 8. I called 311 and they recommended I call BBB in ************* to help me, SInce they can't find the order and I do not have a number they refuse to send a return label to me. I am retired , just living on savings . I have so many of Temu orders in my home , they heated me as I have no way to return these items and I cannot carry them to the post office or **** I am very worried to the point I contacted a psychiatrist to help with this situation. I spoke to Temu customer service many times and they say they are busy and after a half hour no one took the call so I had to hang up. When ***** contacted them they said they needed evidence but I do not have the evidence because of the email created without my knowledge. I am now left with having to pay the outstanding charges. I am hoping that BBB can help me.

  Business Response

  Date: 08/20/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau (BBB) - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback, and we are sorry for the inconvenience this may have caused. We have checked the details you provided and can confirm that our customer service department has been following up on this issue.
  
  Based on the information you provided, we are currently unable to resolve your issue. Our customer service agents will contact you on August 19 to request more information regarding the issue you mentioned. Please keep an eye on your inbox and respond to help resolve this issue.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Temu promotes a 100 credit on account. *** first have to make so many purchases to release this credit. Temu app said place at least a ***** order to claim your ****** credit. I placed a ***** order and still no credit. Every time they scam you into buying with big promises that never come about. And I am tired of false advertising

  Business Response

  Date: 08/19/2025

  Hello ****,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the details you provided and can confirm that our customer service department has been following up on this issue. They provided a detailed explanation about the rules of the activity you participated in on August 19. Please check your inbox for more details and respond if you have any other requests.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

  Customer Answer

  Date: 08/20/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  **** ****