Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am filing this complaint regarding a recent purchase from ******** (via [platform name]), order number PO-090-*****************.The product is the GWENLAND 4.65 cm Full Screen Smartwatch Pro, which was explicitly advertised as waterproof (IP68) in the product description. This claim is entirely false. After wearing the watch for a short jog in light rain, water entered the device, causing it to stop functioning completely.This means the product does not meet the description provided at the time of sale and constitutes false advertising and defective product delivery. Under consumer protection laws, this is considered goods not as described, and the seller is obliged to issue a refund.When I contacted the sellers customer service, I was met only with repeated template responses refusing to process a refund unless I returned the product despite the fact that the product is now entirely non-functional and return shipping would be unreasonable and unnecessary in this situation.Key issues:1. False representation of product features the waterproof claim is untrue.2. Failure to honor refund obligations for defective goods.3. Uncooperative customer service they only sent pre-written template replies and avoided addressing the actual problem.I am requesting the BBBs assistance in securing a full refund without requiring the product to be returned, as it is defective, misrepresented, and of no functional use.I can provide the following evidence upon request:Screenshots of the product listing showing the waterproof (IP68) ************ of the damaged product.Complete correspondence with the sellers customer service showing their refusal to address the matter.Thank you for your time and assistance in helping to resolve this issue.

  Business Response

  Date: 08/20/2025

  Hello ******,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded to your Credit balance. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

  Customer Answer

  Date: 08/20/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** Borbs

• Initial Complaint

  Date:08/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is not a first time Temu charging the hidden cost, when the items I picked go to the shopping cart, with the stated price, I used calculator to add all prices together, my subtotal result always lower than their system showed by at least $20-$30 differences , then when I clicked check out, their subtotal changed even higher by another extra $5-$8.For example: If I added all the items total in the shopping cart $452.59 before tax, and Temu.com showed me the subtotal $476.60 plus tax, when I clicked check out, it changed the subtotal to $501.36 plus tax. This is obviously a scam, when I questioned them, this is what they told me:"The prices of Temu's items are influenced by several key factors, including supplier costs, market demand, and current market prices.""To maintain competitiveness, we regularly adjust our prices based on market fluctuations."But this is not a stock day trade with the price going up and down in a second, even right now I checked it's remain the same, they just sneaked out and increased the subtotal and most people didn't noticed that. I found out this not the first time, and I spoke with them before, they couldn't even explain why their price suddendly changed when I check out.I hope BBB investigate this matter and take action against this type of dishonest business operation.

  Business Response

  Date: 08/19/2025

  Hello ***,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have checked the details you provided and can confirm that our customer service department has been following up on this issue. They provided you with a detailed explanation regarding the issue you mentioned and a compensation plan on August 19. Please check your inbox for more details and respond if you have any other requests.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a beautiful vanity for my daughters birthday, it says my package was delivered, I was gone was so excited for her to get it. Got home my package wasnt here, I called ***** they told me call temu, I have contacted temu about this several times, they call me a lier and say it was delivered in which it was not and refused to give me my $230.00 back, I have have called them and chatted them so many times. They wont do anything they tell me the same thing we are looking into it only to tell me **************************************************************************************************** any proof, but them telling them it was dropped of, dont know where they took it, I am about to pursue legal action against them, I dont want to because my daughter loves shopping from them, I even asked if they would do it as a Temu credit so my daughter could buy her something else and they wont, this is my last effort to get this matter resolved, or I am doing to sue Temu I have already spoken to my attorney about this matter.

  Business Response

  Date: 08/20/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded. $234.7 has been refunded to your Temu Credit balance. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
  
  Our customer service department has also emailed you and offered you an explanation through an email ticket on August 19. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ticket ID: **************** Orders: PO-211-***************** and PO-211-***************** Temu is refusing to refund two orders despite false delivery claims. The carrier stated my package was left at my back door I do not have a back door. The only evidence is a generic photo of a package in an unknown location, which does not prove delivery to **** provided Temu with this information and proof, yet they claim the merchant reviewed the case multiple times and refused to change the outcome. No proper investigation was conducted, no proof of delivery to my address exists, and my evidence has been ignored.Temus refusal to refund without valid proof of delivery is unacceptable, deceptive, and may be fraudulent.Requested Resolution: Full refund for both orders to my original payment method and confirmation in writing that the case is closed in my favor.

  Business Response

  Date: 08/18/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your orders have been fully refunded. $71.57 has been refunded to your original payment channel and $8.90 has been refunded to Temu Credit balance. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
  
  Our customer service department has also emailed you and offered you an explanation through an email ticket on August 13. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 08/18/2025

   

  Response to BBB Complaint #********
  
  
  Dear BBB,
  
  
  Thank you for your follow-up. I confirm that I have received Temus response, and the issue has been resolved to my satisfaction. Please consider this complaint closed.
  
  I would, however, like to note for Temus awareness that this was not the first time I experienced problems with their delivery service. On multiple occasions, packages have been left at the wrong address or not delivered to my door. I encourage Temu to review its delivery practices or third-party carriers to ensure that future deliveries are made properly and securely.
  
  
  Sincerely,
  ****** ******
  
  

  
  

• Initial Complaint

  Date:08/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a big order to get a promotional deal for four 27-gallon crates for free. I received a tiny package with a credit card holder for the tracking number of the crates. I also received a package addressed to someone else with one crate inside. Seller acknowledged all this happened, but declined to ship the remaining three crates. Temu customer support said to request a refund and send the one crate back. Then BUY the four crates again. They cost $45 to $60 dollars on their site. The refund I would get back is $0 dollars!!!

  Business Response

  Date: 08/18/2025

  Hello ****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have checked the order details you provided and can confirm that $47.99 has been refunded to your Credit balance. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately. Our customer service department has also offered you an explanation through an app message on August 13. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Temu offered me a promotion to share the link to their site with 5 friends and have them download the app/use my code to confirm theyve successfully approved my invitation and the app did not record any of my actual progress (I had OVER 5 people sign up) and had to spend nearly $100 to participate in the event, only to be told I had no successful invites (even though I was physically present to witness one of them) and that I was not eligible to receive the prizes I earned.

  Business Response

  Date: 08/18/2025

  Hello ********,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback. After our internal investigation, we were unable to identify the specific issue based on the information you provided. To assist with further investigation of your case, our customer service department sent you an email on August ********************************** telephone phone number associated with your Temu account. Please check your inbox and respond accordingly.
  
  We are more than happy to receive your reply and would like to verify it for you. If you need any other assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Hope you have a great day!
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some cups in Temu ,8/4 ,total $34.78 , 8/7 received. When I got it the package outlook is ok, when I open it, the cups are broken and cracked and cut my finger.They didnt have enough protection for the cups inside.When I ask Temu to refund, they didnt refund all of my money, they just refund about $13-18. But all cups are broken and cracked I throw away into trash can ,Temu wants me to return it so they can do refund. Those broken cups are in small pieces in trash can , thats why I cant return ****** Temu refuses to refund.

  Business Response

  Date: 08/16/2025

  Hello Fai,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order have been refunded. $34.78 has been refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 08/16/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *** *****

• Initial Complaint

  Date:08/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a doorbell camera, because Ive been in a domestic violence relationship and Im having surgery THIS Monday August 11 at 6 am on my back, I wont be home for awhile and the manager insisted everyone get a doorbell camera because this is an apartment complex. Well they delivered and placed it on the outside door of the complex and I NEVER saw it. This is the second time these people have taken money from me and they delivered it to the wrong address. I fought with these people (very poor customer service) for 3 MONTHS! before they gave me a refund. Kept telling me they were creating tickets which to me is a stall tactic from giving you your money back, but every time I tell them I DONT WANT a refund and they REFUSE to RESEND the items at their expense! This is the last time I order from this company, its just too stressful and I have a heart condition. I also ordered an underwear and bra set I havent received either they have a note that the carrier couldnt reach me, but mind you Ive been home 3 days in a row and my bell hasnt rang nor have I received a phone call. These people REALLY NEED TO GET BETTER DELIVERY practices. When people live in an apartment complex, they know better than to sit a persons items in hallways where EVERYBODY HAS ACCESS to stealing peoples items. Especially when youve been a loyal customer for years! Im literally sick of these people and their UNPROFESSIONAL **************** practices and I really wish you get in their behinds because this is outright ridiculous! Again I DONT WANT A refund I want the ***** RESHIPPED AT THEIR EXPENSE! These items are something I really NEED, and its THE ONLY RESOLUTION that I will accept! And thank you for ALL your help.

  Business Response

  Date: 08/19/2025

  Hello La ***** *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback. We sincerely apologize for any inconvenience this may have caused. According to our latest internal information, our customer service team reached out to you via email on August 18 to provide assistance and has been following up on this issue. Please check your inbox for more details and respond correspondingly if you have any further requests.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good day i am not satisfied on a order from temu an order of R287 i paid R169 40 order BUFZA7HH13914T5YQ vat and duty but my other order of R232 i paid R60.05 BUFZA7HH28285G7YQ vat and duty i feel overpaid on my first order to pay R169 please review my payments this is not right to much vat to be paid

  Business Response

  Date: 08/18/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau (BBB)I've provided the BBB with a copy of this message.
  
  Thank you for your feedback, and we are sorry for the inconvenience this may have caused. We have checked the details you provided and can confirm that our customer service department has been following up on this issue. They provided you with an explanation regrading the issue you mentioned on August 17. Please check your inbox for more details and respond if you have any other requests.
  
  Customer satisfaction is of the utmost importance to us, and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Temu has cheated me out of 2 events refused to address issues except same reply Everytime. Start over. I needed ****** dollars to complete one event I spent more than that. Said complete. Then it disappeared, no one cared. Now another wincredit event I spent ****** to get my credits but they refuse to address the matter. I want all my wincredits paid back to me. And stop scamming customers. They brush me off. I work very hard 7dy week for what I have. And wish not to be stolen from and that's what temu is doing. They owe me ******

  Business Response

  Date: 08/16/2025

  Hello ****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have checked the details you provided and can confirm that our customer service department has been following up on this issue. They provided you a detailed explanation about the rules and progress of the activity you participated in as well as a compensation plan on August 15. Please check your inbox for more details and respond if you have any other requests.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 08/25/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Temu gave BBB the run around. Avoided the situation at hand, that was not applying any of my credits. They will avoid it Everytime, they have done it twice. 2 different events. They refused to answer straight up. I spent way over 300 dollars on 2 different events but my credits weren't applied to neither event, 2 different events u won 100 00 on each. 

  Business Response

  Date: 09/02/2025

  Hello ****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We have checked the details you provided and confirmed that your events were not completed and were ended. Unfortunately, we cannot make exceptions to the rules for any individual participant. Please rest assured that the activity is real and valid. Meanwhile, we value your feedback and will continue to optimize the activity to provide a better user experience.
  
  Our customer service department offered you an explanation and a new compensation plan as a gesture of goodwill and appreciation for your patience on September 2. Please check your inbox for more details.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******