Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order that was supposed to be delivered on July 26th, it was marked delivered but I never received it. I have been in constant contact with TEMU customer service but they have failed to help me resolve the issue, instead they keep replying with the same generic message stating the package was delivered to the correct address, they can not re-ship my order or provide me with a refund and lets not forget, they also mention how sorry they are for the inconvenience but yet do NOTHING to help

  Business Response

  Date: 08/17/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the details you provided and can confirm that our customer service department has been following up on this issue. They provided you with a detailed explanation regarding the issues you mentioned on August 16. Please keep an eye on your inbox.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 08/17/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  Dear *******,

  
  Thank you for your response, but I must clarify that I do not accept the resolution youve proposed. I have attached photos of the responses I have received from Temu **************** from Aug 9th - Aug 16th. The core issue remains unresolved: my order, which was marked as delivered on July 26th, was never received, nor have I received a refund for my undelivered order. 
  
  I had originally initiated a chargeback with my financial institution but canceled it after Temu assured me that I would receive my refund sooner if I allowed the dispute process to be resolved. Nearly a month has passed, and I have yet to receive my refund or any substantive update on the matter.

  
  At this point, I am requesting that Temu issue a full refund for the order. I do not require a reshipment of the items, as I no longer wish to receive them. I am only seeking the refund that was promised.

  
  I urge you to take swift action to process this refund, as the delay is unacceptable. Please confirm when the refund has been processed and provide a clear timeline for when I can expect to receive the funds.

  
  Sincerely,
  ******

   

  Business Response

  Date: 08/27/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been refunded. $52.65 has been refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deceptive Advertisement. Since the tarrific involving China, Temu has continually used deceptive advertisement. They are continually giving only part of the items you purchase.

  Business Response

  Date: 08/16/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the details you provided and can confirm that our customer service department has been following up on this issue. They will provide you a detailed explanation about these issues you mentioned on August 16. Please keep an eye on your inbox.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 08/18/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Since I file this complaint I have three orders from them which are missing items. Every since the tariffs Temu has been sending out incomplete orders. I want my complete order of items that I have purchased.  

  Business Response

  Date: 08/26/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have reviewed the order details you provided and can confirm that refunds have been issued for 6 orders. A total of $54.96 has been refunded to your original payment method. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.
  
  Our customer service department has also provided the refund details regarding this case via an email ticket sent on August 16. Please check your inbox for more details, and kindly reply if you have any further requests or questions regarding other orders.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some stuff from temu March of this year It was delivered to the wrong address.I have a letter from **** Stating that they put it in the wrong address.And I never got it. I have sent them that letter and yet they tell me I waited too long to ask for a refund. I had to get a letter from the US.P s before I asked for a refund. I don't want money back just my credit back since I never received any of my items

  Business Response

  Date: 08/16/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and are pleased to offer you a refund for your order. Our customer service department will offer you an explanation on August 16. Please keep an eye on your inbox for further updates.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When i placed the order i was told to choose 8 free gifts which have never been sent. Temu clain ifilled something on the order form wrongly which is why they were not sent, yet when i filled the order out, no thing was mebntioned about anything wrong.Temu have lied to me and taken my money under false pretence.

  Business Response

  Date: 08/16/2025

  Hello ***,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Regarding your concern about the free gift promotion, our customer service agents are unable to locate any record of your participation via the designated promotion page. As a valued customer, they would like to offer you an exceptional compensation as a gesture of goodwill. Our customer service department offered you an explanation on August 15. Please check your inbox for more details.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

• Initial Complaint

  Date:08/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Temu had a promotion So I looked @ promotion and put items in a cart and went no further ( because didnt have enough funds) I like to do wish shopping !! Didnt not go through with purchase because didnt have funds. Was to much Did not hit confirm purchase or anything I wake up in the morning to see the most expensive item was shipped I immediately contacted company and Temu about this matter spent hour on text chat with Temu They did nothing about there fraudulent acts except cancel the remaining items ( the cheapest ones) and get mindless apologies and no resolutions I have no way of dealing with situation except contacting them and the fraud they committed against my credit card

  Business Response

  Date: 08/16/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your orders have been refunded. $54.88 has been refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two e-scooters on Order # PO-211-*****************. One of the scooters does not work correctly. The motor does not engage when scooter is stopped and the throttle is pushed. The motor only will start when the scooter is already rolling. I contacted the seller via Temu chat and described the problem and asked for an exchange. This should have been very simple to do. Instead, the seller demanded "give me a video" showing the problem. I finally was able to make the video, but I asked the seller how to send it to them, the seller rudely said to "give me on Temu." There is no way to send a video on Temu chat. The seller never provided any contact information or a way for me to send the video.

  Business Response

  Date: 08/16/2025

  Hello Em,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that $163.75 has been refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******
  

  Customer Answer

  Date: 08/18/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ** *******

• Initial Complaint

  Date:08/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Temu has sent numerous advertisements and promotions, however, majority of the promotions have not been honored. I took screenshots and provided them to representatives at Temu to explain the promotions offered and the methods of deception that appears to take place when it is time to honor the promotions. On more than one occasion the issue was brought to the companys attention and the actions have not been corrected.The amount disputed is the cash back promotions (2 cash back offers sent through email and 1 cash back offer indicated by a Temu representative) that the company continues to not honor. In addition to that a customer service representative offered a $15.00 and another offered another amount lesser than the advertised cash back amount, but still the cash back has not been provided.

  Business Response

  Date: 08/16/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have checked the details you provided and can confirm that our customer service department has been following up on this issue. They provided you a detailed explanation about the progress of the activity you participated in as well as a compensation plan on August 15. Please check your inbox for more details and respond if you have any other requests.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 08/16/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:08/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for an order with Temu. Order ID: ************************. This was transferred to **** Express to be delivered to my street address in **************** on 08/07/2025.However, Temu's carrier --**** Express --- claimed on the date of delivery that they could not locate my address on ****** maps. This is untrue because **** has delivered to my address in the past with Temu Orders. Therefore - I received this message from the **** Express tracking site -2025/08/07 07:51:12 Delivery failed, Note: Incorrect address Please contact customer service number:***************** / e-mail: *********************** to provide the correct address.I called **** Express and I was hung up on by an agent when I attempted to get this matter resolved.I then called Temu and requested a full refund for non-delivery of my item and Temu has refused. I have emailed them approximately 8-10 times requesting a full refund of my item from 08/07 - 08/08/25 and my emails from Temu have gone ignored.I have paid for this item in full and not only do I not have my item. Temu has my money and refuses to refund it.This is theft by stealing.I am requesting my money back in full ---paid back to my **** for this undelivered item as Temu can clearly see on the **** website that because of the logistical issue, my package was not received, but they are refusing to refund me.

  Business Response

  Date: 08/16/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your orders have been fully refunded. $11.60 has been refunded to your original payment channel and $0.80 has been refunded to Temu Credit balance. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******
  

  Customer Answer

  Date: 08/16/2025

  
  Better Business Bureau:

   

  At the time of FILING this complaint, Temu had been ignoring all correspondences from me regarding my refund even though they clearly had knowledge of an undelivered package. The continuously ignored approximately ***** emails from me requesting my refund.

   

  It was not UNTIL I contacted the BBB to file this complaint that I FINALLY got results of my refund. It should not have even gotten to that point.

   

  So, although I accept the business response, Temu is well aware of how they handled this and handled my correspondences and it is unacceptable. I hope they show true customer satisfaction in the future by issuing refunds IMMEDIATELY when they see that our package was not delivered.

   

  
  However, I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  

  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:08/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This order showed a delay in shipping. I went to the **** site and found the reason is due to TEMU not paying enough to ship the item and it was being held for payment.I have been trying to get the customer service team to actually fix this problem but all I get back is a sorry for the delay and here's a 20% off coupon. I ask them everytime when will they pay the missing postage and they refuse to answer this question and will only say, we are keeping an eye on the tracking. I have now insisted that they send out a new jacket since they are refusing to pay the extra shipping and they will not even acknowledge the request. Infact they will not even acknowledge the fact that there is postage owed on this item. It seems they just want me to wait until the 12th to see if the package arrives when the tracking clearly shows that it is not even shipping due to postage being owed. I have never in my life experienced this in customer service. Never has customer service refused to answer my question or even acknowledge the issue. I am furious. Nobody should have to go through this. By the time this gets posted, there is a good chance I will have a dispute with the credit card company And it has been taken care of but at least customers can know the crappy service ****************** provides.

  Business Response

  Date: 08/16/2025

  Hello *******,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 0~5 business days for the refund to appear in your original payment method.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

• Initial Complaint

  Date:08/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not order 7 items. I looked and my credit card was charged. No one has access to my phone or card. Temu would only refund 1 item. I requested all of my money and they ignored me.

  Business Response

  Date: 08/16/2025

  Hello *****,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback. We sincerely apologize for any inconvenience this may have caused. According to our latest internal information, our customer service team reached out to you via email ticket on August 15 to provide assistance and has been following up on this issue. Please check your inbox for more details and respond correspondingly if you have any further requests.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****