Business Profile
Online Shopping
Temu.comThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 5,064 total complaints in the last 3 years.
- 2,118 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/07/2025
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Temu has sent me three packages this week that I did Not! *********** Im receiving two more.I tried to contact Temu but was give generic choice to choose from. I am supposed to return order but I will still be charged for shipping $ fees on things I didNOT order. I need this to stop.Business Response
Date: 08/15/2025
Hello ******,
I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for your feedback. We sincerely apologize for any inconvenience this may have caused. We are committed to resolving this issue as soon as possible. According to our latest internal information, our customer service team reached out to you via email on August 14 to provide assistance and has been following up on this issue. Please check your inbox for more details and respond correspondingly if you have any further requests.
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
Best wishes,
*******Initial Complaint
Date:08/07/2025
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Item advertised as wood only wood present is legs do not state complicated assembly required . Delivery dumped it on sidewalkBusiness Response
Date: 08/15/2025
Hello *******,
I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
We are sorry for the inconvenience this may have caused. We completely understand the distress and frustration that you have been through.
Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (********************************************************************************). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit ****************************************************************.
The first return for each order is FREE and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution.
Our customer service department offered you an explanation on August 14. Please keep an eye on your inbox for further updates.
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
Best wishes,
*******Initial Complaint
Date:08/07/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
New phone doesn't work, Wrong size shoes (2 pairs), wrong size sandals, wrong size boxer shorts, wrong size t-shirts.Business Response
Date: 08/19/2025
Hello *****,
I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for your feedback and we are sorry for the inconvenience this may have caused.
We have checked the details you provided and can confirm that our customer service department has been following up on this issue. They provided you with a detailed explanation regarding the issue you mentioned on August 18. Please check your inbox for more details and respond if you have any other requests.
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
Best wishes,
*******Initial Complaint
Date:08/07/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have not received product someone else must have gotten it. I am homeless bright now living in an hotel. Please help me get my money back. Thank you. ****Business Response
Date: 08/19/2025
Hello ****,
I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for your feedback. We sincerely apologize for any inconvenience this may have caused. According to our latest internal information, our customer service team reached out to you via email on August 18 to provide assistance and has been following up on this issue. Please check your inbox for more details and respond correspondingly if you have any further requests.
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
Best wishes,
*******Customer Answer
Date: 08/19/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,****
Initial Complaint
Date:08/06/2025
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im writing about Temu. It's not about the merchandise but what Im complaining about is everyday you get messages saying you get a free gift if you spend over *****. So you spend the ***** and then it tells you "place another order and you will get your free gifts. It goes on and on but you never get your free items. They literally hound you all day about these promotions but it's a scam just to get you to keep buying. I've been duped by them 4 times and now I won't order ever again.Business Response
Date: 08/15/2025
Hello ****,
I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Based on the information you provided, we are currently unable to resolve your issue. We recommend that you contact our customer service department to provide more details to help resolve this issue. Our customer service department will offer you an explanation and a compensation plan regarding the activity you participate in.
Besides, we assure you that our programs are genuine and effective, and numerous users have already completed the tasks and received rewards for their efforts. Meanwhile, we value your feedback and will continue optimizing the activity to provide a better user experience.
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
Best wishes,
*******Initial Complaint
Date:08/06/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Temu constantly has this spin game that you earn free products and earn money. Well i hit the limit to earn ******* dollars that I chose to have in credit for temu, I chose 3 products then temu had me pay ***** in order to use some of the *******. Now the rest of my credit is gone. This company is constantly ripping people off. Something needs to be done with them.Business Response
Date: 08/14/2025
Hello *******,
I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for your feedback. We sincerely apologize for any inconvenience this may have caused. According to our latest internal information, our customer service team reached out to you via email on August 14 to provide assistance and has been following up on this issue. Please check your inbox for more details and respond correspondingly if you have any further requests.
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
Best wishes,
*****Customer Answer
Date: 08/15/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered
Temu wants to give a ten dollar credit to solve the problem and have me go away. I played this game within temu, I have ordered alot of stuff from temu, and that's how they would like to resolve a game that said I should have won ******* credit and never mentioned I had to order more items in order to get some free items.
I feel if they want to keep a customer, they would offer a credit of 25 dollars or 50 dollars.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Business Response
Date: 08/27/2025
Hello *******,
I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for your feedback and we are sorry that you are experiencing difficulties with our promotional activity. We have looked through the information that you provided and double-checked the details with our colleagues in the relevant department, and we can now confirm that our customer service department has offered you a special compensation of Temu credit as a gesture of goodwill on August 27.
Our customer service department has also emailed you and offered you an explanation through an email ticket on August 27. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
Best wishes,
*****Initial Complaint
Date:08/06/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have returned the order back to the seller and they received return items on July the ****** and temu still have not issued a return i have submitted ***** delivery receipt showing that they received package back.Initial Complaint
Date:08/06/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Temu????????????,?????????????????Business Response
Date: 08/14/2025
Hello Yi,
I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau (BBB)I've provided the BBB with a copy of this message.
Thank you for your feedback, and we apologize for any inconvenience this may have caused.
Based on the information you provided, we are currently unable to resolve your issue. To assist with the further investigation of your case, our customer service department emailed you on August 14 to request more details regarding your issue. Please check your inbox and respond accordingly. We are eager to find a solution for you, and we greatly appreciate your cooperation and patience.
We are more than happy to receive your reply and would like to verify it for you. If you need any other assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Hope you have a great day!
Best wishes,
*******Initial Complaint
Date:08/05/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
First week of July 2025 I purchased a Compact Under the ************************ Machine for Seniors from Temu.Com for $61.00 including Tax, I used my ******************** Debit Card ending in **** to pay for the machine, after a couple of weeks I still had not received my order. I then received my ******************** statement which indicated that on July 11th DBT CRD 1544 07/11/25 ******** TEMU.COM 130-248-0611MA, Card # ****in the amount of $61.00 had been deducted from my account. I called ********************** and talked with one of their ***** I explained my purchase to him and the fact my payment had already been run through my bank, I was told after checking he could not find any record of my purchase and that their ************** would contact me within 24 hrs, July 30th I received an e-mail from their support which explained their SOP's and nothing about my purchase.Business Response
Date: 08/14/2025
Hello *******,
I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for your feedback. We sincerely apologize for any inconvenience this may have caused. According to our latest internal information, our customer service team reached out to you via email ticket (Ticket ID: ***************** on August 13 to provide assistance and has been following up on this issue. Please check your inbox for more details and respond correspondingly if you have any further requests.
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
Best wishes,
*****Customer Answer
Date: 08/14/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
It is my opinion that my bank statement showing my payment was received by Temu and presented to my bank showing they received my payment, if they request I will mail a copy of my bank statement to them. i have already deleted the reply they sent to my email after placing my order.
Business Response
Date: 08/28/2025
Hello *******,
I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Based on the information you provided through the BBB platform, we were unable to locate the order in question upon our internal investigation. One possible reason is that the Temu account associated with the order may no longer be active.
We recommend contacting your bank directly and carefully reviewing your account statements to confirm whether the refund has already been processed. If you need further assistance, please provide the full bank statement for this order so that we may continue the investigation.
Best wishes,
*****Initial Complaint
Date:08/05/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a human wig from them recently but this not the first time they advertise that the wig and braiding hair it's not human and it stinks horrible also horrible hair and not humanBusiness Response
Date: 08/13/2025
Hello ****,
I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for your feedback and we are sorry for the inconvenience this may have caused. Our customer service department has provided the refund details regarding this case via an email ticket sent on August 12. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
Best wishes,
*******
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