Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shop on Temu all the time and by mistake I enrolled in a new membership that they are offering called the Temu Circle membership it says that you that you can go on home page and cancel it but option is not there I call customer service and spoke to two different people and they will not cancel this membership. I want it cancel and my debit card credited back,

  Business Response

  Date: 08/11/2025

  Hello ******,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We sincerely apologize for the frustration and concern youve experienced regarding your membership charge. Please know that we take your feedback and every complaint very seriously, and we want to address your concerns directly.
  
  After reviewing your account, we see that youve already utilized membership benefits like exclusive discounts and Temu credit rewards on past orders. Because these services have been used, our policy prevents us from processing a mid-term cancellation or refunding the membership fee. The best approach is to allow your current membership to conclude without renewal. Weve confirmed your account is not set to auto-renew, so you wont be charged again when it expires.
  
  Our customer service department has also emailed you and offered you an explanation through an email ticket on August 4. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

  Customer Answer

  Date: 08/12/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:08/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent $700 in one day planning to spend over $2,000. I got a promotion for 3 items that are $0.01 for spending a certain amount. One of the items showed an Egg Chair with a value of "$215.58" discounted to $38.86 at 81% off. It was a bait and switch as it only came with the cushion and not the chair in the photo. When you're choosing the 3 "free" items, you're not on the product page, they are very zoomed out and hard to see. The image was misleading, the inflated reference pricing was misleading, and the reviews also show other customers who experienced "bait and switch" marketing tactics.Then, I received a bunch of emails stating they need to verify my payment info and requested me to submit my billing address info again on over 10 orders so they can ship. I submitted it for each individual order, and they all got denied. It would make sense for them to change it to one account submission instead of having to upload a billing statement for every order as I placed over 30 orders. I then received a notification asking for me to submit banking statements with the last 4 digits of the card I used. I submitted them and they got denied. I then resubmitted them a 3rd time, call support and he literally said "there's nothing I can do, we're a different department." After being pretty upset, he said "good news, I can offer you a $10 credit on your account" if you spend more money on Temu. I spent the amount of money I spent just for the promotions. There were other egg chairs available, I would have chose a different and real chair if I new it was a misleading photo. I am also waiting on my $100 ****** withdrawal and have proof of that promotion.

  Business Response

  Date: 08/11/2025

  Hello *****,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have checked the order details you provided and can confirm that the item has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.
  
  Furthermore, regarding the payment issue, our customer service department has also emailed you and offered you an explanation through an email ticket on August 8. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  If you have any other requests about this matter, please log in to your account and message our customer service agents, who are empowered to provide a quick and thorough solution.
  
  Best wishes,
  ******

  Customer Answer

  Date: 08/13/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  They refunded my "1 cent order", but I spent over $600 in that day alone.
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  Business Response

  Date: 08/22/2025

  Hello *****,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the details you provided and can confirm that our customer service department has been following up on this issue. They will offer you an explanation and a compensation plan on August 22. Please check your inbox for more details.
  
  If you have any other requests about this matter, please log in to your account and message our customer service agents, who are empowered to provide a quick and thorough solution.
  
  Best wishes,
  ******

  Customer Answer

  Date: 08/25/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The compensation that you state will occur was a "1 cent refund". The concern is, I spent over $600 to earn that misleading promotion. I wouldn't have spent that much money if I new I was getting a cushion worth "$300". A 1 cent refund isn't "compensation".
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:08/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Temu told me that I qualify for 3 R1 deal gifts. They gave me a list of items that I can choose 3 items and only pay R1 per item. I chose my items. Then I was told to qualify for this deal I must buy iyems fot the amount of R474. I bought items to the value of R991. On the app they show me that my 3 R1 deal items are packed loaded on the truck and on the way to ****************************************************. R991 was deducted of my account. I receive my items for the amount that was deducted. I never received my R1 deal items. Temu should stol sending false deals to clients just to get them to buy on Temu. The very same issue happened to my son. They make people believe they can buy a R10 000 item for R1 but they never make good on that promise. My order no. Related to this issue is 4 K **********. I would never have bought that items if I new I would never receive the 3 R1 deal items I chose. Temu should be charged for falsw advertising and using scam advertisements to get clients to buy from them. Up until now I still receive emails from Temu telling me I qualify for these R1 deals. You can never reapond to their email. There is no way you can complain directly to them.

  Business Response

  Date: 08/11/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry you are experiencing difficulties with our promotional activities. We assure you that our programs are genuine and effective, and numerous users have already completed the tasks and received rewards for their efforts. Meanwhile, we value your feedback and will continue optimizing the activity to provide a better user experience.
  
  They will provide you a detailed explanation about the rules and rewards of the activity you participated in on August 11. Please keep an eye on your inbox.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/02/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a purchase on July 9, 2025. For $73.02. Order # PO-211-*****************. Package delivery was delayed delivery date of July 25th. Order was finally delivered on July 27th. My package was delivered with a big cut in the poly mailer it was shipped in. after checking contents. I was missing items. 2 charging blocks, a charging cable a set of protection cases and one set of protection cases were damaged with a big cut. I contacted customer service about issue. they were very understanding an said they would open ticket for me and it would be resolve with either a replacement or refund. Well ticket got closed and denied saying warehouse verified the items were shipped and that the delivery company verified that the package was delivered intact. My messages and picture evidence showing how I received the package damaged and the proof of delivery picture from delivery company showing they delivered it with the cut not intact as they claim. i have had over 10 tickets opened and closed each time ignoring my pictures and my issue. I paid for items i never received. They have not been any help and ignore the evidence and just send a copy and paste responds with to way of trying to work out issue and close case so you cant respond.

  Business Response

  Date: 08/09/2025

  Hello Christian,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that $28.65 has been refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Our customer service department offered you an explanation on August 5. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 08/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ********* *******

• Initial Complaint

  Date:08/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Temu has been sending me offers for the last two years for 'credits" they claim u will get if I order something. The so called credits never actually take place, they still charge your card for the exact amount of the order and shipping and there is no where to add credits, on top of that the order got sent from like seven different delivery companies. One called uni uni and they super slow, so temu wanted to give me MORE FAKE CREDITS!!! FOR ITEMS THAT ARE NOT GOING TO ARRIVE CAUSE THEY "STUCK " AT THE AIRPORT. I WANT A REFUND LIKE NOW

  Business Response

  Date: 08/11/2025

  Hello *******,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the details you provided and can confirm that our customer service department has been following up on this issue. They provided you a detailed explanation on August 10. Please check your inbox for more details and respond if you have any other requests.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

• Initial Complaint

  Date:08/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is about a transaction with Temu made on July 12, 2025 for multiple merchandise. I requested a return label to return 10 items. I received erroneous information from Temu by contacting my financial institution, ****** to get a refund for the items I wanted to return to ensure I paid for the five items out of 15 I am keeping. The total charges were $185.57. My claim with ****** was to ensure I only paid for the five items I didn't want returned. I am only requesting a return label from ****. Even following Yemu's instructions to contact ****** resulted a freeze on returning my ability to receive a return label. Attached are documents that support my claim. To date I have received two credits in the amounts of $20 and $34.11 to ****** from Temu.

  Business Response

  Date: 08/11/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the details you provided and confirm that our customer service department has been following up on this issue. They will provide you a detailed explanation about these issues you mentioned on August 11. Please keep an eye on your inbox for further updates.
  
  If you have any other requests about this matter, please log in to your account and message our customer service agents, who are empowered to provide a quick and thorough solution.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was promised seller would reship damaged item, but seller failed to ship within 7 days so temu cancelled reship. Now they say I have to pay $7.99 to return item that they sent me damaged. All I get is bot in customer support. It cannot understand anything I say and sends same automated messages, saying I have to pay to return to get refund. Item only cost me $3.40, so this is beyond ridiculous to not just refund now and let me repurchase, since that is the only equivalent to a reshipment I was promised.

  Business Response

  Date: 08/08/2025

  Hello Draka,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Our customer service department has provided the refund details regarding this case via an email ticket (Ticket ID: ***************** sent on August 5. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They had a deal 3 items for $0.01 each if I spent a certain amount. I spent the amount asked and still would not give me the last item. Told me to spend $2.80 more to get the 3rd item to complete the deal. I spent an additional $3 with shipping which came over $6 for that item and upon tsking my payment, it again said I need to spend an additional $2.80 I'm almost there to get the 3rd item. This is a blatant scam and needs to be taken care of. This is false advertising as well! I have requested and recieved my refund for the purchased after complaining about the scam.

  Business Response

  Date: 08/09/2025

  Hello *****,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Furthermore, we assure you that our programs are genuine and effective. Meanwhile, we value your feedback and will continue optimizing the activity to provide a better user experience.
  
  If you have any other requests about this matter, please log in to your account and message our customer service agents, who are empowered to provide a quick and thorough solution.
  
  Best wishes,
  ******

• Initial Complaint

  Date:08/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Temu failed to follow their company policy in reference to Refunds or Returns. I was issued a partial refund for an item that was not as described. The seller shipped a necklace that was not as shown in the photo.

  Business Response

  Date: 08/13/2025

  Hello Tanayer,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Our customer service department has provided the refund details regarding this case via an email ticket sent on August 12. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 08/13/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Tanayer ********

• Initial Complaint

  Date:08/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to repeated negligent behavior by ****** delivery staff regarding the handling of my ********** the past few weeks, I have experienced at least five separate deliveries where the same UniUni driver threw my packages onto my balcony without knocking, calling, or making any contact -even when I was clearly at home. I submitted complaints about this to ****** directly, but the problem continues with the same delivery person.Most recently, a package delivered to me arrived with a torn plastic shipping bag and crushed product boxes inside. The contents were important to me, and this level of carelessness is completely unacceptable. I even called out to the driver from my window, but they ignored me and walked away - other neighbors witnessed this as well.This is not only unprofessional but also risky: what if the package had fragile contents, or was stolen before I noticed it? ******* ongoing failure to correct this delivery method has resulted in damaged goods and unnecessary stress.I am requesting:A full investigation into this drivers conduct A full refund A guarantee that future deliveries to my address will be handled respectfully and properly I am also in contact with the seller (Temu and *****), and I am prepared to escalate this matter further if no resolution is *********** a result of this repeated negligence and the visible damage to my most recent package, I am requesting a full refund or return authorization for all the items in the affected order.I no longer trust the integrity of the items due to how they were handled and delivered.Sincerely,Gzde Yener

  Business Response

  Date: 08/11/2025

  Hello Gozde,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the details you provided and can confirm that our customer service department has been following up on this issue. They provided you with a detailed explanation about these issues you mentioned on August 11. Please keep an eye on your inbox.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******