Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ??? ???? ?????? ?? ???? TEMU ????? ????? 2000 ????? (??? ?????: PO-211-*****************)? ???? ?? ??? ????? ????? ?????.?? ??????? ????? ???? ??????? ??????? ????? ???? ???? ??? ?? ??? ???? ?? ?????? ??????. ???? ?? ????? ?? ?? ?????? ?? ???? ???? ????? ????? ?? ??????? ??????? ????? ????? ???????.????? ??? ????? ????? ???? ??? ????????? ????? ??? ?????? ?? ???? ?? ???? ???? ???? ?????? ?????? ?????.??? ???? ?? ????? ?? ?????? ??? ??????? ??????? ?? ?????? ???? ?????. ???? ?? BBB ??????? ?? ??????? ???.

  Business Response

  Date: 08/08/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that $2174.14 has been refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Our customer service department offered you an explanation on August 5. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a keyboard from temu. I received a box from them that only contained the manual for the keyboard, no actual keyboard was inside. They did not package it in a bag, they simply sent it "as-is" in a keyboard box. I tried to get a refund, and they asked for a return, so I did a return, sent it back, and they refused the refund claiming that the item was missing. Even though I sent it how I received it. Customer support is not being helpful. I want my entire ****** back.

  Business Response

  Date: 08/08/2025

  Hello Henrikas,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Our customer service department has provided the refund details regarding this case via an email ticket sent on August 3. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 08/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Henrikas Uzauskas

• Initial Complaint

  Date:08/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint regarding Order PO-090-***************** In July 2025, I purchased a drone advertised on Temu as having a HD 720p/1080p camera and grey color, for approx. ****** HUF (~$62).However, upon delivery I received a different product: orange color, with only a 480p camera. This is a clear case of wrong item / defective performance.I requested a refund without return because:The item was intended as a gift, and the long return process prevents me from giving it in time.The return procedure places a disproportionate burden on me (time, cost, delay).The product listing has since disappeared from Temus platform, so replacement or re-ordering is impossible.Despite providing detailed explanations, Temu rejected my complaint three times with template responses, insisting only on return and ignoring my situation. This shows a lack of fair and good-faith customer service.Requested resolution: A full or partial refund without return.?? I have attached supporting photos:the incorrect product received,screenshots of the repeated rejection emails,and evidence showing that the original product listing has disappeared from Temu.

  Business Response

  Date: 08/08/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the details you provided and can confirm that our customer service department has been following up on this issue. They will provide you a detailed explanation about these issues you mentioned on August 8. Please keep an eye on your inbox.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 08/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** Borbs

• Initial Complaint

  Date:08/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bed from Temu gave instructions on where to deliver the item still hasnt received it after they marked as delivered getting the run around I just want a refund after all this

  Business Response

  Date: 08/08/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Our customer service department has provided the refund details regarding this case via an email ticket sent on August 3. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 08/08/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:08/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase and never got it. I was told that it was just too bad. I am on a fixed income and elderly. Ive been taken advantage of

  Business Response

  Date: 08/08/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Our customer service department has provided the refund details regarding this case via an email ticket sent on August 1. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item from Temu.com the item stated I would be receiving two of the attached product. When I alerted Temu the contacted the seller and said I must not have understood that it was only one of the product. The advertisement, description and order all state that I should have received two of these rails. I needed these rails for a job I am doing for a customer and *********************** suggestion was to return the item and reorder. In doing that it would put me significantly behind in my project. I want the full product of two channels I ordered and Temu reprimanded for false advertising.

  Business Response

  Date: 08/12/2025

  Hello ***,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We understand that you would prefer to receive the second rail you ordered. However, the merchant has confirmed that all eligible accessories were included in your original shipment, so a reshipment is unfortunately not possible at this time. We would like to offer you a partial refund as you are our valued customer. This would allow you to purchase the item you need. Our customer service department has also offered you an explanation through an app message on August 2. Please check your Temu account for more details.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you have additional questions, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

  Customer Answer

  Date: 08/12/2025

   

  The issue of false advertisement was not even addressed from the Temu representative. I have received and responded to all Temus correspondence on their chat but the issue was never resolved and still is not resolved. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Rob

   

   

  Business Response

  Date: 08/19/2025

  Hello ***,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded to your Credit balance. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you have additional questions, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

• Initial Complaint

  Date:07/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I CONTINUE TO SPEND MY MONEY WITH THEM AND YET THIS LAST TIME THEY BURNED ME ON TWO DIFFERENT PROMOTIONS AND THEY MADE A PURCHASE AND CHARGED MY CARD AND SHIPPED THE **** THAT I ABSOLUTELY NEVER ORDERED NOR WAS IT IN MY CART!!!!! IM DONE BEING TRICKED AND SCAMMED AND BURNED! YOU BETTER FIX THIS IMMEDIATELY OR ELSE ILL GO TO THE NEXT STEP

  Business Response

  Date: 08/12/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the details you provided and can confirm that our customer service department has been following up on this issue. They will provide you an explanation regarding the issues you mentioned on August 12. Please check your inbox for more details and respond if you have any other requests.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 08/12/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. 

  OK WELL HERES THE THING IS RECENTLY I DID ONE OF THE PROMOTIONS YOU OFFERED ME AS ALWAYS,  AND IT WAS FOR 5 FREE ITEMS IF I SPENT A CERTAIN AMOUNT OF MONEY ON MY NEXT ORDER IN WHICH I DID! AND NOW YALL ARE TRYING TO PULL OUT OF IT! I WANT MY FREE ITEMS!!!!! 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  Business Response

  Date: 08/20/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback, and we are sorry for the inconvenience this may have caused.
  
  We assure you that our programs are genuine and effective, and numerous users have already completed the tasks and received rewards for their efforts. Meanwhile, we value your feedback and will continue to optimize the activity to provide a better user experience.
  
  Furthermore, we confirm that our customer service department has been following up on this issue. They contacted you to confirm the promotional activity you participated in and provided you with a detailed explanation on August 20. Please check your inbox for more details.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:07/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 4, 2025, I downloaded the TEMU app to my cell phone. When I opened the app, a wheel spun for discounts, then it respun a/c the 1st time was a loser. I "won" 3 expensive items for a ***** each. The game was timed, and I was required to select and pay immediately for various items at various dollar amts in order to win the 3 items for a ***** each. I played until the end - becoming anxious over how much I was spending and just how may items I was purchasing. At the end, the little car icon went to the finish line and blurbage came up on the screen similar to Congrats, you won the three items for a ***** each. I started receiving lots of packages, then when they were all received, I noticed the 3 items for a ***** each had NOT been received, only the one's I paid for. I chatted with Temu on-line and was told I had completed *****% of the game, but was short winning the 3 big expensive items for a ***** each by .32%. I NEVER would have spent over $700.00 in one sitting on-line shopping if it werent' for the big bonus. I explained this and how I saw the car pass over the finish line and received the "Congrats you made it" blurbage at the end.I'm hoping TEMU will honor their end and send me the 3 selected items. If not, they should reimburse half of what I spent.I may -- and that's a big may -- still shop with them in the future, but never, ever, will I ever play a game of any type with them or any other company ever. ****** learned the very hard way. Someone should make TEMU stop using this game - or any other - to be played. I'm sure I'm not the only one to get suckered. I explained common sense dictates my goal was to win the 3 items for a ***** (didn't really want or need half of this stuff) to get the 3 items for a *****. Being "off" by .32% after spending over $700.00 is absurd, ludicrous, and should be illegal.

  Business Response

  Date: 08/08/2025

  Hello Angel,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback, and we apologize for any inconvenience this may have caused. To assist with the further investigation of your case, our customer service department emailed you on August 8 to request the email address or telephone number associated with your Temu account that you used to participate in the activity. Please check your inbox and respond accordingly. We are eager to find a solution for you, and we greatly appreciate your cooperation and patience.
  
  We are more than happy to receive your reply and would like to verify it for you. If you need any other assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Hope you have a great day!
  
  Best wishes,
  *******

• Initial Complaint

  Date:07/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 21 I placed an order for a jersey. today is July 31st and they keep saying they will get to the bottom of it with the seller. how ever after 3 tickets temu has done nothing so I'm reporting them and will continue to do so. They have went against their own policy with the late shipping and do nothing but make excuses.

  Business Response

  Date: 08/08/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have reviewed the details you provided and can confirm that our customer service team has been actively following up on this issue. They provided a detailed explanation regarding the case you mentioned on August 6. Please check your inbox for more details and respond if you have any other requests.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:07/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of car mud flaps from TEMU (Whaleco Inc.), order number: PO-100-*****************. The product page clearly stated the color as Carbon Fiber Color, but what I received was a completely different item in Glossy Black.I submitted a return/refund request through the TEMU platform, selecting the correct reason Wrong item received and attaching photo evidence. However, my request was denied. I then submitted two additional requests with the same explanation a total of three refund applications, all of which were unreasonably rejected.TEMUs return system only allows a limited number of selectable reasons, and I followed the rules and selected the correct option. Still, the platform refused to process the refund. This is not a simple misunderstanding, but rather a case of the seller repeatedly refusing to correct an obvious mistake.This conduct violates fundamental consumer rights, and appears to be a systematic tactic to delay or evade refund responsibilities. I am filing this complaint to urge the appropriate authorities to take action against TEMUs misleading and improper practices in order fulfillment and refund handling.

  Business Response

  Date: 08/07/2025

  Hello Jilong,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your orders have been fully refunded. $48.69 has been refunded to your original payment channel and $20 has been refunded to Temu Credit balance. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately. Our customer service department has also emailed you and offered you an explanation and a compensation plan through an email ticket on August 2. Please check your inbox for more details.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******