Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PO-211-***************** Seller Name:GLAHLLTHTSR Price Paid with debit:$22.79 Temu credit: $25.00 Complaint: I placed an order from the seller GLAHLLTHTSR on Temu for ******************************* ons) in the amount of $44.51 I used $25.00 in temu credits and paid the remaining $22.79 with my debit card. This item was purchased on June 24 2025 and was recieved by me on June 26th 2025. Firstly the package was an amazon package, so basically the seller used amazon to ship the item to me, which is so wrong! If I wanted to buy on ****** I would have went on ****** to buy it. But the main issue was when I opened the package it was a cheap neon colored nail polish that I recieved. So not only is the seller a scammer but they are using Amazon to drop ship their scam. I immediatly contacted the seller for a refund to which they refused. I provided photo evidence and asked temu customer service for help for a full refund, to which I was told I would have to return the scam nailpolish first. But the funny thing was temu offered me a partial refund of $23 which I declined. I don't drive so I'm unable to go to the post office plus I'm not willing to pay $7.99 for *** to come pick the scam of a package up. Temu needs to stop playing and issue me a refund because if I should contact my bank and file a dispute against temu I'll make sure they suffer for this unnecessary inconvenience they are putting me through!!

  Business Response

  Date: 07/05/2025

  Hello Gi,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have checked the order details you provided and can confirm that your order has been fully refunded. Our customer service department has also offered you an explanation on July 5. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased this 48" flat chest doll on June 7 2025. Upon arrival June 16 2025 the doll is in no way shape or form what I ordered. First it looks nothing like what was advertised, it is the wrong size measuring only 38" and has huge chest. It has defects all over it and it looks to be used. I contacted temu on the 16th asking for a refund. They had the seller contact me who is very unprofessional and verbally abusive. They offered me 40% refund for a item I didn't order and don't want. Now they are offering 30% refund and dragging this on and on. Refusing to give me my refund. I don't want this item I want what was pictured and ordered. I want a item that is not damaged. I don't want to deal with Temu or their sellers any longer. I simply want my refund. They have drug this on for weeks with no resolution. They are no longer responding to my messages and are refusing to stand by the temu guarantee of if wrong or damaged item is received a refund will be given. I've documented all the photos of the original listing and of what was received. I've screenshot conversation I want my money refunded.

  Business Response

  Date: 07/04/2025

  Hello *******,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

  Customer Answer

  Date: 07/04/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* ********

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint regarding a treadmill I purchased from Temu which caught on fire and had a small explosion while I was using it. During this incident, my hand was injured and bled, causing me physical harm and emotional distress.I have already submitted photo evidence of both my injury and the damaged treadmill. Despite this, Temu has been stalling for several days without resolution. It is deeply traumatizing to have to relive this experience repeatedly when all I am seeking is the proper handling of a serious product defect and an immediate refund.This is not only a matter of customer serviceit is a serious safety hazard. I expect Temu to:1.Issue a full refund immediately.2.Confirm whether Temu intends to report this incident to the appropriate product safety authorities, as this defect could harm other customers.3. Stop the stall tactics because it is insulting and i have repeated myself so many times and sent the picture over and over. Please treat this as urgent. I expect a response within 48 hours, or I will consider escalating this matter through consumer protection agencies and social media to warn other customers.

  Business Response

  Date: 07/04/2025

  Hello Makenzie,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback. We apologize for any inconvenience this may have caused. Our customer service department emailed you and offered you an explanation through an email ticket on June 28. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 07/05/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. 

   

   

  THEY ISSUED PARTIAL REFUND FOR AN ITEM THAT COULD HAVE COSTED ME MY LIFE! I DEMAND A FULL REFUND OR I WILL SEEK LITIGATION

  
  

   

   

  Business Response

  Date: 07/16/2025

  Hello MaKenzie,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback. We sincerely apologize for any inconvenience this may have caused. We are committed to resolving this issue as soon as possible. According to our latest internal information, our customer service team reached out to you via email on July 15 to provide assistance and has been following up on this issue. Please check your inbox for more details and respond correspondingly if you have any further requests.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:06/26/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my concern regarding a restriction that Temu has been placed on my account for a significant period of time. Specifically, a minimum purchase amount requirement has been enforced on my account, while I have noticed that this restriction does not apply to other customers.This limitation has impacted my shopping experience and feels unfair, as it restricts my ability to make purchases freely an option that remains available to others. I kindly request that this restriction be reviewed and removed from my account.I appreciate your attention to this matter and look forward to a prompt resolution.

  Business Response

  Date: 07/08/2025

  Hello *****,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  To support our commitment to sustainability, we encourage customers to meet a minimum order value so that we can more efficiently utilize the available packing space from bags, to our shipping boxes, and containers. By fully allocating the available packing spaces, we reduce the number of boxes used and number of trips made for our deliveries, which helps to reduce carbon emissions to the environment.
  
  The minimum order amount may vary from time to time based on different factors, including market trends, logistic capacity, promotions, and discounts. However, we understand your concern about the policy and will share your feedback to our team for further review.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

  Customer Answer

  Date: 07/09/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Thank you for your response, ******. I understand your explanation, and it might make sense if the policy were applied uniformly to all customers. However, many of my friends who also have Temu accounts have not experienced similar restrictions over an extended period. This raises concerns for me about the consistency of the policys application, and it could be perceived as unfair or even discriminatory.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Naeem

   

   

  Business Response

  Date: 07/17/2025

  Hello *****,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  The minimum order amount may vary from time to time based on different factors, including market trends, logistic capacity, promotions, and discounts.
  
  If you have any other requests about this matter, please log in to your account and message our customer service agents, who are empowered to provide a quick and thorough solution.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

• Initial Complaint

  Date:06/26/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to speak with them about the two major issues of this package the teal and the silvery champagne. The teal is literally painted and its supposed to be premium glass. And the others just look nothing like the picture. They wont help me at all and Im tired of trying. This whole order just wasnt right. None of the colors really matched and the spinel is tinel. Tiny. Please get me a refund on this order. Im asking for store credit because I know I used at least some sore credit. No point to make the refund complicated. I like to buy beads anyway.

  Business Response

  Date: 07/07/2025

  Hello Autumn,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Our customer service department has provided the refund details regarding this case via an email ticket sent on July 5. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

  Customer Answer

  Date: 07/08/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  

  TEMU HAS NOT GIVEN ME A COMPLETE REFUND AFTER ALL THIS MESS AND NOW THEY HAVE BEEN IGNORING ME FOR DAYS!!!

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Autumn

   

   

  Business Response

  Date: 07/16/2025

  Hello Autumn,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have reviewed the order details you provided (PO-211-02169683246710746) and confirmed that your order was fully refunded to your Credit balance on July 4. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

• Initial Complaint

  Date:06/26/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased several lab equipment (pipettes) from ************************* on May 30, 2025 for about $454.51. Temu offered free *** delivery. I was happy initially but later realized that *** was on strike. So I am not quite sure why Temu used ***. I contacted *** on June 10, 2025 to inquire about my order. However, they did not even advise me that there is a strike. The emails were unhelpful in locating my package or tracking it. Online tracking stalled at this point. Temu would not allow me to refund as the package has not been delivered yet. I had choice but to wait. Then suddenly, Temu claimed that *** delivered the package on June 24, 2025. We were home all day and did not see a single delivery truck or person. We live on a closed end street, and on a hilly slope, so no car or truck could come by without us noticing. There were no packages to be found anywhere. DHL/Temu did not provide PHOTO DELIVERY CONFIRMATION for such an expensive package!. I messaged Temu on their website asking for refund, but today (Jun 25, 2025) they closed the ticket saying that they conducted a thorough investigation and they cannot refund/reship. They would not disclose their investigation or provide photo/GPS deliver confirmation. I think this is unreasonable. I will appreciate BBB's advocacy on this matter and help me obtain a full refund.

  Business Response

  Date: 07/07/2025

  Hello *****,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have checked the order details you provided and can confirm that we have approved your refund request. However, since you've previously initiated a chargeback with your financial institution, the refund can only be processed after the dispute is resolved. Rest assured, we're actively working with the financial institution to expedite the process. We kindly ask for your patience and truly appreciate your understanding and support.
  
  Our customer service department has also emailed you and offered you an explanation through an email ticket on July 4. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Best wishes,
  ******

• Initial Complaint

  Date:06/26/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a dispute, cancelled. S*** temu refuses to let me shop and they truly the dumbest people in customer service. I can't contact ****** or ****** pay. The order was already f****** cancelled! They have to remove and the mother f****** restricted so I can mother f****** shop!

  Business Response

  Date: 07/04/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback. We apologize for any inconvenience this may have caused.
  
  Upon checking, our customer service team has been working diligently with the relevant departments to thoroughly investigate and verify the matter. This comprehensive process requires some time to ensure that we provide you with accurate and reliable information. Our customer service department has been following up on this issue, and they will provide you with feedback as soon as they have an update. Please pay close attention to your inbox and await the resolution.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:06/26/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a dispute, cancelled. S*** temu refuses to let me shop and they truly the dumbest people in customer service. I can't contact ****** or ****** pay. The order was already f****** cancelled! They have to remove and the mother f****** restricted so I can mother f****** shop!

  Business Response

  Date: 07/04/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback. We apologize for any inconvenience this may have caused.
  
  Upon checking, our customer service team has been working diligently with the relevant departments to thoroughly investigate and verify the matter. This comprehensive process requires some time to ensure that we provide you with accurate and reliable information. Our customer service department has been following up on this issue, and they will provide you with feedback as soon as they have an update. Please pay close attention to your inbox and await the resolution.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:06/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issue: Temu is blocking rewards I already earned unless I now spend 4x more than the original requirement.I participated in Temus Gift Calendar event (June 13July 2), which offers daily rewards for $20+ purchases and a final Ultimate Reward (mine is a computer desk valued at about $60). I have followed all rules and opened the calendar daily.After requesting a $0.03 price adjustment on a $12 order (which hadnt shipped), Temu raised my daily threshold from $20 to $80 without warning. Since then, Ive been unable to claim multiple daily rewards I had already unlocked. These are free items valued at $5-10 each that I will no longer be able to claim for free because Temu now requires $80 orders to access rewards originally earned with $20.I never returned anything to warrant this theyre counting the $.03 price adjustment as a refund. The item just shipped after the penalty had been already applied. This feels deceptive.Ive been a good customer for nearly 6 months, only requesting returns/refunds when items were broken or incorrect. Temu promotes price adjustments as a helpful feature. But Im being punished for using it, in good faith.I also had to place an order just to unlock the calendar. That same order is now being used to disqualify me. Im asking Temu to restore my $20 reward threshold so I can finish the event and access the rewards I earned under the original terms before its too late.

  Business Response

  Date: 07/03/2025

  Hello *******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the details you provided and can confirm that our customer service department has been following up on this issue. They have provided you a detailed explanation about the rules and rewards of the activity you participated in as well as a compensation plan on July 3. Please keep an eye on your inbox.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a wig that was labeled as 100% human hair and it is not. It is a synthetic blend. So I sent the wig back and they do not wanna process the refund because I bleached it which would havent been a problem if it was a 100% human wig. PO-211-*****************

  Business Response

  Date: 07/07/2025

  Hello Nephi,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have checked the order details you provided and are pleased to offer you a partial refund for your order. Our customer service department will offer you an explanation on July 7. Please keep an eye on your inbox for further updates.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

  Customer Answer

  Date: 07/08/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [I bleach the hair because it stated it was 100% human hair, which means it can be bleached, dyed or straightened. When I tried to bleach it, it did not take the bleach. Only the front part of it took the bleach and thats how I knew. It was not 100% human hair. It was a synthetic blended wig.]
  
  PO-211-09423154883192824Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Nephi

   

   

  Business Response

  Date: 07/15/2025

  Hello Nephi,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  Our customer service department has verified your concern with the merchant and confirmed that your order is for a 30-inch black curly wig. However, the returned product is a different color, severely damaged, and the hair is unrecognizable, which does not match your original order. Unfortunately, due to this discrepancy, we regret to inform you that we are unable to support your refund request at this time. If you need further assistance, please reach out to us at your earliest convenience.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

  Customer Answer

  Date: 07/15/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  currently wig that yall sent me, and it was black. When I tried to Bleach it, it did not change colors. Only the front part of it, which is the frontal of the wig. You posted that this week was 100% human hair and 100% human hair we all bleach so they are lying and they have taken so much money for me. This is not only the first week is the second week in the past month. They have decided to tell me they would not pay me for

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Nephi