Business Profile

Online Shopping

Temu.com

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,101 total complaints in the last 3 years.
2,144 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/27/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 12 , 2025 I ordered 2 fringed multi colored large leather purses which arrived damaged during their extremely long travel to my address. I contacted TEMU, asked for a reship and was first told no reship ! I then asked for a refund and miraculously one of the purses were replaced without my knowledge! I then filled a refund form out for the one in this complaint and but again found out from cs I could get a reship of I cancelled my refund request after asking what was going on with it ! They first tried giving me 23 dollars for the item I paid ***** for ( leather fringed multi colored ********** said NO !! This a a common practice TEMU has! I was also told by cs keep the damaged purse and they would refund my money immediately but they didn't!! These people told me I didn't get a reship because the seller didn't ship in a manner of time they should have when I saw on my invoice where the seller cancelled my reship instantly so that was another lie ! I told TEMU prior I would even accept Temu credit but they started lying again so I told them that deal was off the table since I was constantly being lied to & asked over and again to keep sending the same evidence Of already sent to them and their seller proving the damaged items numerous times! Further, I Temu has lots of fraudulent tactics they have used on me causing me too much stress! I told TEMU I am going blind, visually impaired and had to get others to assist me ! I have no need to keep garbage and damaged items are garbage to me ! I was also told by Temu I had to pay to return the damaged item when first amI sent them videos and pictures of the damaged purse and I said I would not pay nor could I drop it off as I didn't damaged it and I'm visually impaired! Why keep sellers that don't want to refund customer's when their merchandise arrives damaged? Totally fraudulent!!!
Business Response
Date: 09/04/2025
Hello *****,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded. $46.30 has been refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Customer Answer
Date: 09/04/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

***** Fair
Customer Answer
Date: 09/09/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wiI accepsh, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

***** Fair
Initial Complaint
Date:08/27/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Refund Denied Despite Proof of Return Order Number: PO-211-***************** I made a return of a product purchased on Temu following all instructions provided by the company. I shipped the item on August 14, 2025 at 5:14 PM, using tracking number 1ZG1920Y9043457587, and the tracking clearly shows the item was delivered on August 18, 2025 at 10:59 AM to the correct return address.Despite this, the seller claimed that the product was not received, and my refund was denied. This is incorrect, and I have full proof of shipment and delivery.I contacted Temu customer service and shared the tracking information and receipt, but I have not received a proper resolution or the refund I am entitled to.I request the BBB to assist in this matter and help ensure that I receive the full refund due.Thank you for your support,******* *******
Business Response
Date: 09/04/2025
Hello *******,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback. We apologize for any inconvenience this may have caused.

Upon checking, our customer service team has been working diligently with the relevant departments to thoroughly investigate and verify the matter. This comprehensive process requires some time to ensure that we provide you with accurate and reliable information. Our customer service department offered you an explanation through an email ticket on September 3. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Customer Answer
Date: 09/04/2025
Dear BBB Team,

I appreciate Temus response and their efforts to investigate my case.
However, my complaint is about the full refund/payment refusal for order #PO-211-12863881639031004.

Since the matter has not yet been resolved and my dispute with Affirm remains open, I kindly request to keep this complaint open until Temu officially updates the refund status and the dispute is fully settled.

Thank you for your assistance.

Best regards,
******* *******

Business Response
Date: 09/16/2025
Hello *******,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. According to our latest internal information, we have urged the financial institution to process your chargeback as soon as possible. Thank you for your patience during this time.

Our customer service department also offered you an explanation regarding this matter through an email ticket on September 14, and they will provide you with feedback as soon as they have an update. Please pay close attention to your inbox.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Initial Complaint
Date:08/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My family has ordered thousands of dollars from Temu. We are now getting scammed. Saying an item wasn't returned but it was with the other items they got back.I cant order from local but can temu and I get a sorry excuse which is a lie.An order was delivered to the wrong house, I have pictures to prove it, they claim it's the correct house. 5 times *** appealed. These photos below show 2 different houses. Mine is the first. Clearly it was delivered to the wrong house I will never order from them again
Business Response
Date: 09/03/2025
Hello ********,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused.

Based on the information you provided, we are currently unable to resolve your issue. Our customer service department will contact you on September 3 to request the specific order number, which begins with 'PO-'. Please check your inbox and respond accordingly. We are eager to find a solution for you, and we greatly appreciate your cooperation and patience.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

Best wishes,
*******
Initial Complaint
Date:08/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8-25-2025 I participated in an online event where the company (Temu) presented an online option to spin and win $1000 worth of items after you spend a certain amount of money. After the payment was processed, it said the higher dollar items were out of stock and unavailable. After contacting Temu, they said it was the part of a gift calendar event and you had to buy items every day to receive the bigger items. Nowhere in the description does it say that is the negotiation. They use this as a marketing scheme to sell cheap products at a marked up price pretending to reward multiple higher price items in the order.
Business Response
Date: 09/04/2025
Hello *****,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry you are experiencing difficulties with our promotional activities. We assure you that our programs are genuine and effective, and numerous users have already completed the tasks and received rewards for their efforts. Our customer service department has been following up on this issue, and they contacted you regarding this issue on September 3. Please check your inbox for more details and respond accordingly.

Customer satisfaction is of the utmost importance to us, and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

Best wishes,
*******
Initial Complaint
Date:08/26/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a dress from Temu (all info on attached receipt below) and it was delivered to the wrong address. They repeatedly say they will refund for any delivery issue, I have included a screenshot of this promise on their site, which is also attached below. I have tried repeatedly to remedy the situation with Temu, and have yet to have any success. All I want is for them to keep their word and refund me for my package not being delivered to my address.
Business Response
Date: 09/03/2025
Hello ******,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded to your Credit balance. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Customer Answer
Date: 09/11/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

****** ******
Initial Complaint
Date:08/26/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/14/25, an order was placed with Temu placed for a hair product that I use daily. (Miss Jessies Pillow Soft Curls) The total paid was $36.54 for 7 bottles. Upon receiving the order, I noticed that the packaging was a little different. Once I opened the product, the fragrance and consistency of the product was also noticeably different. I placed a small amount on the back of my hand to double check the consistency. Thats when the back of my hand started to feel like when one gets a mild sunburn so I quickly washed it off. At that point I took a deeper look at the bottle and noticed misspellings, grammatical errors. I compared it to a bottle of the legitimate product which I use on a daily basis . It was blatantly apparent that I had been sold counterfeit products that were guised under the name of a legitimate and reputable company. *** purchased the product online and in stores a number of times. Typically one bottle costs around $22 average so 7 bottles for less than the price of two seemed like a great deal. Ive contacted Temu to resolve this issue and request a full refund. They are requesting that I return the products which wouldnt be a problem, however, I would have to pay out of pocket for shipping or take time off work to go to a drop off location. Theres also the concern that they may repackage and resell the products which could be considered potentially hazardous as the ingredient listing cannot in any way be correct. This can cause harm to people like myself with allergies and skin sensitivity. Ive included pictures where you can see the legitimate product on the left and the fraudulent product on the right.
Business Response
Date: 09/02/2025
Hello Jasmine,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused.

We have checked the order details you provided and can confirm that your order has been fully refunded to your Credit balance. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Customer Answer
Date: 09/03/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

******* *******
Initial Complaint
Date:08/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Grecell T-1000 power station on 06/20/2024 for $396.88. It stopped working on 07/25/2925 with an error code of A06 but has a two year warranty. I contacted both the manufacturer at ******************* and the seller at Temu com. Both gave me the run around about contacting the other company.
Business Response
Date: 09/03/2025
Hello ******,

I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused.

Based on the information you provided, we are currently unable to resolve your issue. Our customer service department has been following up on this issue, and they contacted you regarding this issue on September 3. Please check your inbox for more details and respond accordingly.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

Best wishes,
******
Initial Complaint
Date:08/26/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered five items from Temu on August 4, 2025. They were supposedlu out for delivery by ****** to be delivered Wednesday, August 20. I received a failed delivery message that evening. I called the next day and confirmed that I had provided the correct address. I added instructions to leave the package on my porch and call if any issues. I received another failed to deliver notice. I emailed and opened a ticket. Today I got notification that it is pit for delivery. One minute later I got a notice that it failed to deliver and was going back to warehouse again. How does this company still show a A+ rating with BBB?
Business Response
Date: 09/04/2025
Hello *******,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. Our team has confirmed that the reshipment of the order you provided is currently in transit. Please be patient and wait for the packages to be delivered. Regarding the items in this order that could not be reshipped, we have issued a refund of $11.79 to your original payment method. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Initial Complaint
Date:08/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
?? Amount Paid Order 1 (PO-147-01463782444150634, July 28, 2024):Paid with Temu credit: ?****** (~$20.02 USD at July 28, 2024 exchange rate)Paid in cash: ?***** (~$6.56 USD at July 28, 2024 exchange rate)Total Order 1: ?****** (~$26.58 USD)Order 2 (PO-147-*****************, May 28, 2024): ?****** (~$49.36 USD at May 28, 2024 exchange rate)Total Paid (both orders): ?******* (~$75.94 USD)??? Business Commitments Temu committed to:1.Deliver both orders (PO-147-01463782444150634 and PO-147-*****************) correctly, on time, and in safe condition.2.Honor its Purchase Protection Policy, which guarantees refunds or redelivery for items not delivered, delivered late, or unsafe.3.Respond to customer inquiries and complaints regarding delayed or unsafe orders.??? Nature of the Dispute Order 1 (PO-147-01463782444150634, ?****** Temu credit + ?***** cash / ~$26.58 USD at time of payment, July 28, 2024): Marked as delivered, but I never received it. Temu refused to issue a refund for both the cash and Temu credit portions.Order 2 (PO-147-*****************, ?****** / ~$49.36 USD at time of payment, May 28, 2024): Delivered 5 weeks late; package contained an animal that stung me. Temu refused to refund and issued reimbursement for medical expenses only as Temu credit instead of cash.I requested a change of courier service for future orders due to prior delivery delays. Temu denied this request, which contributed to the delivery failures.Despite multiple communications, Temu has not resolved the issues, refused proper refunds, and failed to honor its Purchase Protection Policy.
Business Response
Date: 09/02/2025
Hello Adegboyega,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau (BBB). - I've provided the BBB with a copy of this message.

After conducting a thorough investigation, we have confirmed that the package was delivered to the correct address. Unfortunately, we are unable to provide a reshipment or refund for your order. We would also like to explain that both orders you mentioned were delivered within the estimated delivery time, and there were no delays in delivery.

Regarding the issue of being bitten by an animal inside the package very seriously, our customer service department kindly requested more information to better advance your case and help you achieve the best solution. They contacted you regarding these issues you are concerned about on September 2. Please check your inbox for more details.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

Best wishes,
*******
Customer Answer
Date: 09/03/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Adegboyega

Reason for Rejecting Temus Response:

I am not satisfied with Temus response because my complaint is genuine, and I have fully complied by providing medical receipts and photos of my injuries. Instead of resolving the matter, Temu denied my claim and included intimidating language about fraudulent complaints, which is unfair and dismissive.

I want to clarify the facts:

I have suffered two separate physical injuries from Temu products.

In the first case, Temu offered medical reimbursement, but only in the form of Temu credit. I had specifically requested a cash refund because I paid the hospital in cash, but Temu refused. This forced me to shop with Temu again against my will.
In the second case, I sustained a cut that caused bleeding while handling another defective item. This incident is extremely serious because I am currently pregnant, and both my health and my babys health were put at risk.

Even after providing receipts and photos, Temu refused refund and reimbursement for the second injury. Worse, they even insisted I handle the defective product again to take additional pictures, completely ignoring the risk to my safety as an injured and pregnant customer.

********************** has not provided a fair resolution, nor have they shown concern for customer safety. I respectfully request ********************* assistance to ensure this matter is reviewed again and resolved properly.

Business Response
Date: 09/11/2025
Hello Adegboyega,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau (BBB). - I've provided the BBB with a copy of this message.

We have carefully reviewed the evidence regarding your report of being bitten by an animal inside the package. As a gesture of goodwill, our customer service team offered you compensation in the form of credits, which have already been used. Therefore, we regret to inform you that we are unable to provide additional compensation.

Regarding your report of a cut that caused bleeding while handling another defective item, our customer service department kindly requests that you submit detailed information or documentation to move your case forward and help us provide the best possible solution. They will contact you regarding this issue you are concerned about on September 11. Please keep an eye on your inbox for more details.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

Best wishes,
*******
Initial Complaint
Date:08/26/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My complaint is with temu.com Order ID: ************************ Order time: Jul 31, 2025 Item(s) total: $54.69 which is a bag more or less like a duffel bag weekend bag on the app it appears to be a much more better support and material and once you received the bag there's no support system whatsoever in the bag you can't keep the bag you can't keep it to set up it just Falls Whenever you set it down I'm trying to get my money back for that they won't refund me for that then Order ID: ************************ Order time: Aug ******* Item(s) total: $34.99 Item(s) discount: -$17.66 Subtotal: $17.33 Shipping: FREE which is a pajama set that I ordered in a 4X and it fits like a 1X too small then Order ID: ************************ Order time: Aug 16, 2025 Item(s) total: $192.99 Item(s) discount: -$177.99 Subtotal: $15.00 again it appears on the app way more different than the actual material once you get it thought that it would be a soft fluffy material and it's more like a plastic fluffy material and I reached out several times multiple times trying to get someone to understand the situation I have no transportation I can't go to the post office I have no way and I can't afford to pay $8 for them to come out and pick up each package is $8 per package so I have left countless emails with the customer service specialist can't get any response from them it's all computers and robots so this is my next solution maybe I can get some kind of response here
Business Response
Date: 09/03/2025
Hello *********,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your 3 orders has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.

Our customer service department has provided the refund details regarding this case via an email ticket sent on September 3. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.

Best wishes,
*******
Customer Answer
Date: 09/04/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

********* *****
Customer Answer
Date: 09/04/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

********* *****

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