Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 5 large carpets on Temu.com and the seller only shipped one item (size 160 cmx230cm) and refused to reship or refund the remaining 4 items (size 200cmx300cm for each item). I contacted temu 3 times and they closed the case without fully investigating. I contacted the seller and she claimed she shipped out all five items. In the conversation, seller agreed that the plastic bag (18inx14inx10in) could not fit all 5 items. There should be 2 packages. Seller refused to reship or refund. Seller claimed she was in ***** and asked me to contacted the logistics provider. She also suspected the package was stolen by someone. However, per the ***** receipt provided by the seller showed 1 package was sent. It is obvious that the seller only shipped one items instead of 5 items together.

  Business Response

  Date: 09/05/2025

  Hello Yuchai,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback. We apologize for any inconvenience this may have caused.
  
  Upon checking, our customer service team has been working diligently with the relevant departments to thoroughly investigate and verify the matter. This comprehensive process requires some time to ensure that we provide you with accurate and reliable information. Our customer service department has been following up on this issue, and they offered you an explanation through an email ticket on September 4. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a coffee table from Temu seeing that it was on sale. When I arrived in the delivery photo you could see the package was left OUTSIDE of the apartment buildings and not within the lobby. When I got home I didnt see it thinking someone brought it in or up to my door. The package was nowhere to be found. I filed a complaint with ***** who instructed me to also file a complaint with Temu. I requested a refund so that I. Oils just get a coffee table from elsewhere and spend a little more money for better quality and reliable delivery. At first the seller denied my request within a matter of minutes and tenu closed the case. I reopened it and submitting photo evidence (because the picture of it out on the street wasnt enough) which lead to temu denying request because the carrier said they delivered it. Ok? So then where is my package?Temu does NOT care they just want to keep your money. I have gone back and forth with a ******* for about a week now and all she does is copy and paste the message from last time no matter what I say or how much evidence I submit. At what point does someone else step in? Id like a full refund please. I will NEVER be doing business with Temu again. I was better off spending 100 more on ******. Atleast Id know my package wouldnt be left out on the street and left atleast INSIDE of the lobby. And even if it were ****** would have enough common sense to see in the delivery photo that the package was out on the street.

  Business Response

  Date: 09/05/2025

  Hello ******,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been refunded. $50.13 has been refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

  Customer Answer

  Date: 09/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Only reason they finally gave that refund is because my last message to them was that I filled a complaint here. And then look its been DAYS and they just responded. Only to tell me what I already knew to save face. I recommend no one order from Temu ever. 
  
  Regards,
  
  ****** **********

• Initial Complaint

  Date:08/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/14/2025. I placed one large order totaling $341.02. The promotion offered a credit rebate of $180 which was collectible over 7 days. On day 4 of the collection process, Temu expired my day 7 which totaled $126 in rebates that were owed to me. I missed no days in the collection but was never allowed to claim my $126 because they marked it expired. It's fraudulent. I ordered as much as I did on that order to qualify for the $180 rebate which would go to my ****** account. I would not have ordered everything I did had I known I would be denied the bulk of my rebate. I have contacted Temu MULTIPLE times started from day 4 of the promotion alerting them to the issue. They have done nothing to correct the problem.

  Business Response

  Date: 09/05/2025

  Hello ****,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the details you provided and can confirm that our customer service department has been following up on this issue. They will provide you with a detailed explanation about the rules and progress of the activity you participated in on September 5. Please keep an eye on your inbox and respond correspondingly if you have any other requests regarding this matter.
  
  If you have any other requests about this matter, please log in to your account and message our customer service agents, who are empowered to provide a quick and thorough solution.
  
  Best wishes,
  ******

• Initial Complaint

  Date:08/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company name I ordered from is Temu. 

  Customer Answer

  Date: 08/27/2025

  The driver took a picture of my package on his lap and then a random picture of a house with a package on the steps with a number, and said the package was delivered. The house in the picture is not my house; it is a random house they found. No houses of that sort are in my area. The company refuses to respond to my several complaints.

  Business Response

  Date: 09/05/2025

  Hello *******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We have checked the order details you provided and confirmed that the reshipped package is currently in transit. You can track the shipping status and see the expected delivery date directly in the Temu app or on Temu.com.
  
  Furthermore, the item that cannot be reshipped ($8.25) has been refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My temu package was stolen after delivery on 04/14/2025. I believe the delivery driver took it because my neighbors saw no one near my house and its a very safe neighborhood. I do not have security cameras outside yet because I just moved in and because of that Temu will not help with my missing package. I have been contacting their customer service team for almost 2 weeks and keep getting the same automated response that they need video proof of robbery. I am very disappointed because this order was $100 and i never got any of the items. Order #PO-211-16846411295353154 Shipped from; Yanwen tracking: *****************

  Business Response

  Date: 09/05/2025

  Hello ****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your orders have been fully refunded. $89.2 has been refunded to your original payment channel and $2.27 has been refunded to Temu Credit balance. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Try to order an item but was told that the order has been temporarily canceled due to unusual payment activity. Im like ok there might be something wrong in my side. So I ordered it another time with other item. After two day was let know again that they canceled it. But the other item when passed and appears as order shipped. Im pretty sure that this time its noting on my side. Why is the order canceled for no reason? *****!

  Business Response

  Date: 09/11/2025

  Hello Xuezhi,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We're sorry to inform you that your order has been refunded due to irregular payment activity. We sincerely apologize for any inconvenience causedthis measure was taken to help protect the security of your account.
  
  Our customer service department has also provided you a detailed explanation through an email ticket on September 11. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Best wishes,
  ******

• Initial Complaint

  Date:08/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am filing a complaint against Temu regarding order number PO-090-*****************, which included an 8-piece pliers set and a 16-piece drill bit set.The products delivered are completely different from what was advertised. The descriptions and images claimed strong, durable, high-quality materials suitable for professional use. In reality, the items are of very poor quality, fragile, and unusable after only one or two uses. The advertised size proportions are also misleading the images give the impression of full-size, professional tools, while the actual products are much smaller and unsuitable for their intended purpose.I have already raised this issue multiple times directly with Temu. Instead of addressing the problem, Temu repeatedly responded with template, generic messages that do not resolve the issue. I am attaching copies of their responses to my complaint as well as the original product listings, which clearly show the misleading and false claims.This is a clear case of misrepresentation and unfair commercial practice. Therefore, I am requesting:1. A full refund without the obligation to return the worthless products, as required under ** and Hungarian consumer law in cases of misleading advertising.2. Compensation for damages, as I purchased these products for professional work, but due to their unusable quality, I was unable to complete the jobs, causing me financial loss.I kindly ask the BBB to review my case, as Temu has failed to handle my complaint properly despite multiple attempts on my part.

  Business Response

  Date: 09/11/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items.
  
  Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (********************************************************************************). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit ****************************************************************.
  
  The first return for each order is FREE and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 09/11/2025

  Dear BBB,

  
  

  In response to Temus message regarding complaint #********, I must reject their proposed solution. Returning the full set is not possible, as I have already attempted to use the products in my work. Most of them deformed, bent, or broke during normal use specifically the 6mm, 4mm, and 10mm drill bits, whether for wood, metal, or masonry.

  
  

  The advertisement explicitly claimed high quality tools, but the actual items do not meet those claims in material, quality, or durability. This is clear false advertising. I will attach photos as further evidence.

  
  

  Under consumer protection law, in cases of misleading advertising and defective goods, I am legally entitled to a full refund without return. Temus template responses do not resolve the issue, and therefore I request that BBB keeps this case open until a full refund is provided without requiring a return.

  
  

  Sincerely,

  ****** Borbs

  Business Response

  Date: 09/23/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We have checked the order details you provided and can confirm that your order has been fully refunded to your Credit balance. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
  
  Our customer service department has provided the refund details regarding this case via an email ticket sent on September 16. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/27/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Per Temu instructions, I returned items from several orders in one package. The package was send out on August 16, 2025 via *** and marked as delivered on August 20, 2025 at 1 PM. Temu claims this was only the delivery to the **** facility in ********** and not their warehouse which they allege can take another 3 days. It has now been 7 days, my package still has not been delivered to their warehouse for inspection and my refund. I believe they have lost my package and do not wish to issue my refund. I have contacted them several times and they say they are escalating my matter, a ticket (actually 2 tickets I believe) are created, the courier is urged to make the delivery to the warehouse, but the matter remains that it has been 7 days and still my return is not refunded. The return ID, numbers with the dollar amounts are listed below. Return ID PO-211-*****************-D07- In the amount of $14.74 Return ID PO-211-*****************-D07- In the amount of $17.17 Return ID PO-211-*****************-D05 In the amount of $20.86 Return ID PO-211-*****************-D06 In the amount of $2.52

  Business Response

  Date: 09/04/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Upon checking, we have processed four refunds for you separately (refund amounts: $14.74, $16.17, $20.86, and $2.52). Once the refund has been successfully processed, please note that it may take 1-5 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
  
  Our customer service department has provided the refund details regarding this case via an email ticket sent on August 29. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Best wishes,
  *******

  Customer Answer

  Date: 09/04/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** ***

• Initial Complaint

  Date:08/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First off I watched my order go around in circles 3 *** I contacted teen Mom and let them know that this was unusual and that the package should not pass right by my house going an hour past my house come back by my house again and go *************************************************************************** then when I got my order I ordered two cases I only received one and it was completely empty nothing was in it so I went through timu and I requested free shipment of the items that were missing two days later I still have not heard anything so I contacted him again they said they were escalating it to their customer service people and I should hear something back within 24 hours so after ************************************************ that they were working as fast as they could and to wait another 24 hours so I waited another 24 hours now this morning 4 days later they have not reshipped the items that were missing they have not offered me a refund and they're completely giving me the runaround so I am now contacting the better Business bureau because I believe that I am just getting the runaround so that they don't have to refund my money or send the items out that were missing thank you so much

  Business Response

  Date: 09/11/2025

  Hello *******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded to your Credit balance. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This situation is concerning two separate orders, I have tried to work with temu on this for both orders and have been met with nothing but closed tickets and repeated responses. I have provided valid visual proof of the issues, the one being two trinket boxes that are either damaged or fully missing a part (the seller has additionally been contacted and rarely responds, they've also tried to solicit me in messages to buy an item they aren't selling on temu WHILE I was contacting about the issues). For the other order the issues are as following the mug is not only cracked but also not fully glazed in the inside of it, this is a problem for a multitude of reasons and it cannot be used and the 3 fabrics were all undersized and not as listed dimensions wise (this is confirmed by other buyers as well). So here I have two orders I have been fighting for a refund for about around a month now for both with temu refusing to work with me, I could've filed a chargeback on one of them but chose not to pursue that yet to give temu a chance, a chance that has went on longer than needed. So now I am hoping through contacting here maybe the orders will be sorted out as I really don't want to have to solve both of these through different means but the tickets on temu are no longer helpful anymore and haven't been for months. Both of these orders have been stressing me out and making me reconsider use of this site. All evidence and information is available on tickets there would be too many pictures to post on here. It is my hope these can be refunded and I can be helped as I can no longer deal with the tickets as it's been nothing short of repetitive, rude, and lacking consideration concerning my situation.

  Business Response

  Date: 09/04/2025

  Hello ****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that one of your orders has been fully refunded (Amount: $20.96) . Our customer service department has provided the refund details regarding this case via an email ticket sent on September 3. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Regarding the other order you provided, Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (********************************************************************************). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit ****************************************************************.
  
  The first return for each order is FREE and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution.
  
  Best wishes,
  *******

  Customer Answer

  Date: 09/04/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I don't want to hear about all of that, I said both orders need to be refunded and the seller is the one who refunded that order not temu. I cannot do returns, you guys are supposed to look at the tickets before responding here and it is crystal clear that has not occured, if I do not see a refund soon to this order I will be filing a chargeback and discontinuing use of temu permanently, all I have had occur is consistent discrimination and rudeness the entire time I have been contacting about this being refunded, not everyone is physically able to do a return. I have had tons of tickets closed by unprofessional agents that didn't want to do their job and wanted the last word and to silence me and I am done with this. If you guys do not want to help me my bank will and I primarily paid with my card. I have given you guys over a month to assist with this I'm about done. I didn't file a case here for copy pasted responses I need actual help, my next step is my bank and making a call to PDD holdings if this keeps up that's all. As stated I will need a refund and I cannot do a return, if I could've done one I would have it is not physically possible if you want to see why I suggest looking at my tickets I have been detailed as well as showing all of the damage in pictures.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  Business Response

  Date: 09/16/2025

  Hello ****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that two of your orders have been fully refunded (Amount: $20.96, $25.54) . Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******