Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Temu.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an $8.24 item. The item was delivered and less then 15 minutes later because the delivery driver forgot to close the front door to my building fully, was stolen. I contacted temu support and they requested I provide them with evidence. I explained I dont have cameras of the area so I cant provide that. But I showed the picture the delivery driver took of the delivery spot and then the picture I took of the same area when I went to check and there was nothing. They told me to file a police report and to give them the reference number. I was told this was all that was needed for verification for a refund. So I did, I filed a police report and gave them the number. Then they asked to see a copy of the full thing. Because the item was worth so little my police department said they would only give me a receipt and confirmation of the successful report and a ref number for filing. I gave the exact document the police gave me to support and then they said the evidence you provided does not prove the package was stolen I have given them everything they asked for including a police report and they still refuse to refund a simple $8 item because I couldnt prove it with evidence that does not exist. I am put into the same loop of, did your neighbors take it? Is it somewhere else in the building? And I keep telling them the answer is no. They keep asking for evidence I provide and then they want more. All I want is my refund for this item. It has been weeks and they refuse. Any other shopping platform would have either just refunded me or after I provided a police report would have but not temu. Bottom line is I never got what I paid for, I tried contacting temu support and after week of trying, am going here to hopefully have a resolution. This activity is deceptive by temu and I will also be filling official complaints with the *** my state Attorney General and other consumer protection agencies. Below I have also provided the mentioned evidence.

  Business Response

  Date: 09/05/2025

  Hello,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 09/05/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:08/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since May, I've had issues using my credit card to purchase items on Temu.com. I've sent letters to the corporate office and used the chat support on the website and have not had any help with this matter. I called my bank, and they said that there is nothing wrong with my credit card as I can make purchases at other places.

  Business Response

  Date: 09/06/2025

  Hello ****,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  Our customer service department offered you an explanation through an app message on September 2. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

• Initial Complaint

  Date:08/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I purchased this toy kitchen as a birthday present from Temu on 8/6/25 and after receiving the product and putting it together which took quite a while given there were several parts, we noticed a damaged piece wood on the base as well as a missing part which happened to be a door on the kitchen. I emailed athe seller on Temu and got a response the next day stating they would send a replacement right away and I would not have to return the kitchen already put together for my inconvenience. I was happy with this response given I only actually requested the missing door be spent. The next day I received a message from the seller on Temu stating they could give me a $15 refund. I told them it was a birthday present and I would rather just have the missing piece to finish the kitchen I bought. They then rebuddled with a $25 and then $30 refund. I continued to tell them I didn't want it to look cheap and unfinished and still just wanted the missing part. I even told I glued the broken wood and wasn't terrible concerned about that. They then kept giving excuses to why they couldn't send the piece of a replacement and they confused to argue and state that Temu sold stuff a little cheaper than other places therefore insinuating that I should accept the damaged and missing piece without a replacement from his business. I am extremely frustrated and feel that I spent money on this product and received damaged and missing parts that the business is not willing to give me a solution and replace the item.

  Business Response

  Date: 09/05/2025

  Hello ********,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry you are experiencing difficulties with our promotional activities. We have checked the order details you provided and confirmed that the reshipped package is currently in transit. You can track the shipping status and see the expected delivery date directly in the Temu app or on Temu.com.
  
  Our customer service department also provided the details of the reshipped package via an email ticket on September 5. Please check your inbox for more details and respond if you have any other requests.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/29/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** ****** ************ is associated to my account. I placed an order a few weeks ago (approximately) for a 200' projector screen and was sent a tiny package containing 4 single lens wipes (equaling around 50 cents) my order was $116.86. Contacted Temu, was told my claim has been escalated and blah blah blah. *************************************** is a scam with Temu. Seller claims package was delivered and then Seller turns around and claims 2 packages were sent and it shows delivered, however, the tracking number Seller refers to, is a fake tracking number. Please see pictures. Guys, the rumors you hear or heard bout Temu, well, they're true! Keep your money in *******! Close Temu! Contacting members of ********!

  Business Response

  Date: 09/06/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have checked the order details you provided and can confirm that your order has been fully refunded. $82.23 has been refunded to your original payment channel and $34.66 has been refunded to Temu Credit balance. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 09/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:08/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The online retailer Temu has these games and make it appear like you have won money or credit.They do add the fine print, however the tactics they use like suggestive text, pressure under time limits, and distracting pop *** make it all very hard to understand. They say you need to spend a minimum to get credits toward the reward, then you spend the minimum but it doesnt earn enough credit to win the reward. I understand we should read the print. But when I went to make a purchase I did not know how much credit I was going to earn for that purchase. After the purchase was made, I got a ver small credit toward what I actually needed to get the reward.Yeah, I fell for it. I bought few cheap things, and its not a big deal. But what they are doing is insane and almost gave me an aneurysm and Im sure someone may be triggered to have a seizure. I cant be the only one..Its a legit business and they deliver most of the time(I hear theres some funny things going on with deliveries and credits too), but that type of scheme cant be allowed.

  Business Response

  Date: 09/05/2025

  Hello *******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry you are experiencing difficulties with our promotional activities. We assure you that our programs are genuine and effective, and numerous users have already completed the tasks and received rewards for their efforts. Please rest assured that the activity is real and valid. Our customer service department provided a detailed explanation of the rules and the compensation plan for the activity you participated in on September 5. Please check your inbox for more details and respond if you have any other requests.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to get a resolution for my issue from customer service named ****** but he is refusing to respond. Not sure if he is even a real person

  Business Response

  Date: 09/05/2025

  Hello ****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback, and we are sorry for the inconvenience this may have caused.
  
  We have checked the details you provided and can confirm that our customer service department has been following up on your issue. They contacted you regarding your issue on September 5. Please keep an eye on your inbox for more details and respond if you have any other requests.
  
  If you need any other assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Hope you have a great day!
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are giving my reward money for credits to other peoples accounts and refusing to resolve my issue

  Business Response

  Date: 09/05/2025

  Hello ****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback, and we apologize for any inconvenience this may have caused.
  
  Our customer service department previously contacted you to request more information regarding your case, including the specific promotional activity you participated in, the issues you encountered, and any screenshots you may have. They followed up with you again on September 5 to request these details. Please keep an eye on your inbox and respond accordingly. We are more than happy to receive your reply and would like to verify it for you.
  
  If you need any other assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Hope you have a great day!
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are running an event where you invite friends to receive free gifts. At the start of the event I was awarded a lucky clover that would double the payout for any referal I invite. This would make it easier to complete the event but the clover had a time limit. I invited multiple referals and the first 3 had their gold multiplied. Once I was close to winning the event. The gold multiplier stopped working and never doubled the payouts for the referall. When it happened the event was still ongoing and I submitted a ticket to get it fixed. The support team member agreed that their system did not multiply the gold correctly. He said he would submit a ticket to a higher team for them to work on it. Since then they have not helped me at all. They said the event is over and there is nothing they can do about it. The lucky clover reward was lie and false advertising.

  Business Response

  Date: 09/05/2025

  Hello *******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry you are experiencing difficulties with our promotional activities. We assure you that our programs are genuine and effective, and numerous users have already completed the tasks and received rewards for their efforts. Please rest assured that the activity is real and valid. Our customer service department provided a detailed explanation about the rules and rewards of the activity you participated in on August 31. Please check your inbox for more details and respond if you have any other requests.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Against Temu Misleading ******************* Terms To the Better Business Bureau,I am filing a complaint against Temu for deceptive advertising and misleading promotional practices.Temu promoted a deal promising customers a $100 credit. Nowhere in the promotion page did it clearly disclose that hidden conditions (such as placing additional orders before a certain date) were required. When I contacted customer service, their own representatives admitted these hidden requirements existed, yet they were not shown to customers up front.This is a false and misleading business practice that takes advantage of customers. I have full screenshots of the chat, including where Temus representatives acknowledged that the terms were not clearly displayed.Resolution Requested:BBB intervention to ensure Temu clearly displays all terms and conditions of promotions up front.Assurance that Temu will correct these deceptive practices so customers are not misled in the future.Consumers deserve transparency and honesty, and Temus current approach is unacceptable.Thank you for your assistance.

  Business Response

  Date: 09/04/2025

  Hello Crystal,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We have checked the details you provided and confirmed that your event was not completed. Unfortunately, we cannot make exceptions to the rules for any individual participant. Please rest assured that the activity is real and valid. Meanwhile, we value your feedback and will continue to optimize the activity to provide a better user experience.
  
  Our customer service department will offer you an explanation and a compensation plan as a one-time offer on September 4. Please check your inbox for more details.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:08/28/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug 27th I clicked on my Temu Rewards Calendar and it said I was able to claim the ultimate gift if I placed a $10 order. After doing this I checked my order and didn't see the ultimate gift. I contacted customer service and explained with screenshots. They said it was claimed but I ordered a day early which is not how it works. You purchase in order to get it claimed.She said that I successfully completed the check Ins and to rest assured the ultimate gift (table) would be available to claim on Aug 28th. On Aug 28th it showed claimed but no way to click on it again. I again contacted customer service with screenshots the same thing I did with the previous day. I was told that I didn't claim it in time and it was expired and no longer available. I have screenshots of our conversation saying it would be there for me. I did everything required for this promotion which she stated in one of our chats. She put a $15 credit in my account to appease me. I wanted the table which she said would be there since it was claimed. The table is worth more than that. I am very upset how they treated this mistake on their part. I will not be shopping with this company ever again. Im hoping you can help get me the table I am owed. The order number is the order which the ultimate gift should have been with. Thank you

  Business Response

  Date: 09/04/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry you are experiencing difficulties with our promotional activities. We assure you that our programs are genuine and effective, and numerous users have already completed the tasks and received rewards for their efforts. Please rest assured that the activity is real and valid. Our customer service department provided a detailed explanation about the rules of the activity you participated in on September 1. Please check your inbox for more details and respond if you have any other requests.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 09/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** **********