Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/30/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes my name is ****** *** Peavey but I go by *** legally but I was on my phone playing a game when Temu popped up on screen trying to show me items in my cart I accidentally hit submit and immediately called ****** and texted Temu who in turn took 95. And change out then they refunded me 12. And a 30. Change the balance is 47. And change there because there was a chargeback I couldn't get refund if you can't help I am willing to go to civil court for 47 just have to pay court costs

  Business Response

  Date: 04/08/2025

  Hello ***,

  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused.

  Upon checking, our customer service team has been working diligently with the relevant departments to thoroughly investigate and verify the matter. This comprehensive process requires some time to ensure that we provide you with accurate and reliable information. Our customer service department provided you a detailed explanation about these orders on April 7. Please check your inbox for more details and respond if you have any other requests.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

  Best wishes,
  ******

• Initial Complaint

  Date:03/30/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PO-211-*****************, PO-211-*****************, PO-211-*****************, PO-211-*****************, PO-211-***************** and PO-211-***************** I had 6 different orders a total of 10 items bundled together into 1 delivery from temu, delivered by *******. When it had taken so long for me to get it I tracked the order and it said it had been delivered on 3/5/25 10 days ago.I check on where is was delivered and it shows a picture of a pink house and my house is *****. So I went looking and found it was my neighbor so I ask her and she said no she had not seen it. So I contacted temu and they said contact uni uni the delivery company. Uni uni ask me to send them a picture of my house so I sent it an after their investigation they found they had delivered it to the wrong address so I sent the email from ******* to temu and temu keeps sending me a stock email saying congratulations you package was delivered to the correct address so I kept calling and the assured me they would investigate and sent me the same Email again an again for 2 weeks I called uni uni again and told them what temu was doing and ask them who was going to pay for my orders that they had delivered wrong to ********************* not to my house *********************, they gave me another email saying the package had been delivered to the wrong address I sent it to temu and they sent me back an emails that said sorry but it was delivered to the address on the order they cannot issue a refund or reshipment and I wanted a reshipment because it had 3 of my free item that I got for spending so much and how will they make that right by refund 0 for the free items. But now I just want what I paid and I dont want to do business with temu again. I contacted temu every day for almost 2 weeks and got the same stock email

  Business Response

  Date: 04/04/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that the refund has been issued to you on Apr 1. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
  
  Our customer service department has also offered you an explanation through an email ticket on Apr 2. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 04/05/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the temu and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
  the letter from temu (*******) was the first time the letter had my name on it. I think its bad customer service that  have to contact the Better Business Bureau to get an email from Temu with my name on it and a solution to the problem but I am satisfied with the results Im not satisfied with the time temu took to solve it and it took the Better Business Bureau. calling temu  emailing temu, and talking on temus website with the chat nothing work.
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:03/30/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The order was placed on March 17th 2025 for a Vevor mechanics tool set and Socket Set in a tool box. I paid $122.04 for this item, and free delivery. The box arrived empty, and was clearly re-taped. I assume it was dropped in shipping and was re-taped empty and was delivered that way. I have attempted to resolve this with temu directly, and the seller directly. Both have resulted in them refusing a refund or reshipment of items. I am open to both methods of compensation. Their website policies clearly state that missing items from shipping damage will be refunded or reshipped at no cost. Yet they refuse to.

  Business Response

  Date: 04/06/2025

  Hello ***********,

  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused.

  Upon review, our customer service team has been working closely with the merchant to thoroughly investigate and verify the matter. Besides, they will be reaching out to you shortly to request additional evidencesuch as surveillance footage showing the package being stolen, or an unboxing video clearly demonstrating that the package was sealed upon arrival and found to be empty when opened on April 6. Please keep an eye on your inbox and respond to them with more information.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

  Best wishes,
  ******

  Customer Answer

  Date: 04/06/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I have read their responce and they have requested I deal with this through their app or website. I have tried this many times. They have requested video evidence, which I am unable to do since they have waited so long to deal with this issue. My cameras only record for 7 days before being deleted on the cloud. I do not understand why you are just now asking this. This is a very simple case of shipping damage with photographic evidence of a empty box. You are asking for a unboxing video, as if anybody records themselves opening packages. This once again is unrealistic. You just need to refund me, the seller has responded to me separately and told me to discuss this directly with Temu and that they did not sell or ship it. Temu's responces on our support chats would also support this accusation. Why list "sellers" if it is your own inventory in your warehouse. Even ****** will tell you the truth on this, buy not Temu. Temu has also rejected my offer to send back the package I received, aka a empty box, to prove my point. They just need to refund their mistake!

   

   

  Business Response

  Date: 04/12/2025

  Hello ***********,

  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment channel and Temu Credit balance. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

  Best wishes,
  ******

• Initial Complaint

  Date:03/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an oversized lounge chair that came in two boxes. When I initiated a return the platform (Temu) only gave me one shipping label. Once I arrived at *** (I live in ***) they informed that although it is one order they would need a shipping label for each box as they could not put both pieces together to ship together. I reached out to the platform several times via phone call/emails asking how to remedy the situation where they have given me varying answers to escalations, merchant to provide, and now they are asking me to self-initiate a return with the carrier something I already asked and they told me I wouldnt get my money back. Part of the order is on its way to the merchant and Ive reached out several times to request a shipping label the company just keeps repeating the same thing back to me the platform should provide the label my hands are tied the order came in two pieces and the carrier was unable to merge them to have one label I would appreciate some assistance regarding my order. As I would like my full refund and they have put a time table on when they would like to receive the order back. Thanks!

  Business Response

  Date: 04/04/2025

  Hello Lia,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have carefully investigated your case and kindly suggest that you ship the second package back to us. Please be assured that this will not affect your return and refund process.
  
  Our customer service department has also contacted you and provided the necessary explanation regarding this matter on Apr 3. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

• Initial Complaint

  Date:03/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Temu.com, a business based in *****, for engaging in false advertising, breach of contract, and violating truth in advertising laws. As a person who abhors trickery, I have thoroughly reviewed the actions of Temu.com and have found them to be in clear violation of legal standards in the **************Temu.com has been sending promotions to consumers promising large sums of money or discounts, only for the recipients to find that the promotions do not align with what is plainly stated in the marketing emails. This behavior constitutes a breach of contract, as Temu.com is offering one thing upon acceptance but failing to honor the promotion or contract when consumers attempt to utilize it.Additionally, Temu.com is spamming consumers with emails containing outrageous discounts, knowing full well that they have no intention of honoring these offers. This deceitful practice is not only a breach of contract, but also a violation of truth in advertising laws, as it misleads consumers into believing they will receive a certain benefit that Temu.com has no intention of *********** light of these egregious actions, I strongly urge the BBB and FTC to investigate the practices of Temu.com and take swift and appropriate legal action to hold them accountable for their deceitful behavior. It is imperative that consumers are protected from these misleading and harmful practices, and that Temu.com faces consequences for their actions.I appreciate your attention to this urgent matter and look forward to a prompt and decisive response regarding the actions that will be taken against Temu.com. Sincerely,******** ******

  Business Response

  Date: 04/04/2025

  Hello ********,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry you are experiencing difficulties with our promotional activities. We assure you that our programs are genuine and effective, and numerous users have already completed the tasks and received rewards for their efforts. Upon checking, we have found that it was associated with Super Boost Coupon activity. Once the event is triggered, you'll have the chance to obtain a coupon. To obtain the reward, you may have to complete the designated add-to-cart and order tasks. Thank you for your understanding.
  
  Our customer service department has also offered you an explanation through an email ticket on Apr 1. Our customer service representative has also offered you Temu credits as a gesture of goodwill. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

• Initial Complaint

  Date:03/30/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number PO-211-***************** I got a notification that my package that was being delivered by GOFO express had arrived at 4:07 pm on 03/27/2025. Shortly after 5:00pm when I got home from work I noticed there was no package on the floor in front of my door which is where every carrier has always left my packages. After logging onto my account I double checked and it said delivered. I logged onto my account to the carriers site and sure enough there was an image taken by the carrier handing my package over to someone other than me. I noticed the door was brown. But it did not show the individual that took the package and the image was too close to figure out the building color or something else that may help identify whose address the package actually went to.I contacted TEMU that same day and all they told me that it was delivered. I replied with images of previous delivered from the same carrier gofo express to confirm the color of my door at my address. My door is blue. Not brown. Somehow the customer service lady at ****************** ***** couldnt understand or failed to understand why would the same carrier have two different color doors for my packages. I even sent them images of other carriers that have delivered packages purchased from TEMU within a few days to a couple weeks prior from *** and gofo express to confirm the color of my door. I live by myself, so no one at 4:07 pm is going to open the door. The delivery image has an open door accepting MY package. TEMUs customer service ***** may not have all the common sense to see that the two doors are totally different. TEMU doesnt have to take my word for it. They can easily pull up the same images from my previous orders and confirm the color of my door. All the delivery companies take pictures. So they could compare. Attached are images of previous deliveries to my home with a BLUE door and the image of the package in question with a brown door thats NOT mine.3 items 1. $16.99 2. $9.90 3. $4.91

  Business Response

  Date: 04/06/2025

  Hello ***,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that the order you mentioned has been fully refunded to your original payment channel and credit balance. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

  Customer Answer

  Date: 04/07/2025

  You know it would have been much easier if you just looked at the images from the incorrect delivery and my actual address. You also need to train your customer service people a little better and not respond with all your generic responses.   Thank you for doing the right thing  but only after the complaint was filed. Enjoy your day. 

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *** *********

• Initial Complaint

  Date:03/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my original order for several items on February 24th, 2025 which should have totalled $97.73, but I was charged $103.97. Order ID: ************************. My package was delivered on March 6th to my front door. The abstract picture was NOT in the package. I requested a refund via chat and online and it was denied. A *** offered a ***lacement for the order on March 9th, and it arrived March 24th. I recorded opening the package and the abstract picture was still not included in my order, so I requested a refund AGAIN on March 25th, and it was denied on March 26th. I spoke to a *** again on the Chat, and they were not able to offer me a refund for my item. I have pictures and a video of proof that this item has not been received. This seller is stealing money from customers, and ********************** is doing nothing to resolve this issue. This is the message I get "After verifying with our warehouse, we've confirmed that your items were indeed packaged and shipped to you. Your package was also shipped in good condition." Although, my item was NOT in the package twice and they are denying my refund every time. I attached videos and pictures via chat when speaking to the *** about the refund. Receipt: ************************************************

  Business Response

  Date: 04/06/2025

  Hello ******,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused.

  We have checked the order details you provided and are willing to offer you a refund for the item you did not receive. Furthermore, We would like to clarify that the total amount charged of this order is correct since it includes taxes. Please rest assured that NO extra fees will be charged on you. Our customer service department will offer you a compensation plan on April 6. Please keep an eye on your inbox.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

• Initial Complaint

  Date:03/29/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ********* counter top dishwasher on March 8, 2025 for $174.70 based on a sale. Item was supposed to be based in the ** and received later than March 18. On March 17th I reached out to both Temu and Hermitlux to inquire why item still hadnt shipped. They suddenly shipped item on March 17 th. *** said it was coming from *************************** (?) Fake company . **************** at ********************** insisted item was coming from the ** and not being shipped from *****. Dishwasher was delivered March 24th. It requires three 1.8 liters of water to start running. Right after it started the wash cycle water spilled out the bottom panel flooding my kitchen. I ran to unplug this unit with my feet in water! I contacted Temu they wanted video proof! Like Im going to risk being electrocuted and start this machine again so more water can spill over my counter and unto my floor. I also contacted ********* and they said it happened because of violent transportation by the shipping company! Now I have to ship this item back while my $174.70 remains in limbo. I also noticed there is no plate or sticker with a serial/model number or wattage or voltage information on this machine. I thought this information was mandatory for items sold in the **. Very concerned they deliberately sent me a returned/ broken machine.Temu told me they scheduled a *** pick up on Saturday March 29 from 8-12 pm and gave me this confirmation. *** never arrived so I called them and they said Temo only paid ($7.99) for pickup but never actually SCHEDULED any pick up! So, if they didnt receive item back by April 7th I would lose $174.70! Temu CS refuses requests to speak to ************* I had to transport this heavy item to *** myself! I also asked Temu why the label said *** was delivering item to an international shipping company and a port in *******, ******! More proof this item was not local as Temu advertised. Shady business! I want my $174.70 refunded promptly to card billed.

  Business Response

  Date: 04/04/2025

  Hello ********,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for bringing your concerns to our attention. We understand your frustration regarding the difficulties you've experienced with the product and the return and we are sorry for the inconvenience this may have caused. 
  
  Upon checking, our customer service team has been working diligently with the relevant departments to thoroughly investigate and verify the matter. This comprehensive process requires some time to ensure that we provide you with accurate and reliable information. 
  
  Our customer service department has also offered you an explanation regarding this matter through an email ticket on Apr 3, and they will provide you with feedback as soon as they have an update. Please pay close attention to your inbox and await the resolution.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 04/11/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  REPLY:

  Item was received by Temu on 4/4/25 . They finished their inspection on 4/10/25 and issued a refund for $166.71. 
  
  
  As of 4/11/25, per my bank, these monies are still pending.
  
  
  The money owed to me was $174.70 NOT $166.71. They issued less money because they deducted $7.99 for a pick up fee. Despite *** NOT picking up this item since their customer service representative never scheduled the pickup.
  
  Therefore, a pickup was never done, and I had to drop this heavy huge package off at *** myself. 
  
  Yet, even if it had been picked up I was told that $7.99 fee would be waived, (because I was sent a broken unit which flooded my kitchen). 
  
  Despite all of this,they didnt budge on also refunding this $7.99 pick up fee.  
  

  
  RESOLUTION REQUESTED:

  
  I want the ENTIRE amount paid of $174.70 refunded, not just $166.71.
  
  Regards,

  ********

   

   

  Business Response

  Date: 04/21/2025

  Hello ********,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details and can confirm that your order has been refunded to your original payment channel on Apr 9. Once the refund has been successfully processed, please note that it may take 0-5 business days for the refund to appear in your original payment method. 
  
  Regarding the pickup fee, our customer service representative has offered you Temu credits on Apr 14 as a gesture of compensation. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately. We hope this gesture will make your future shopping with Temu more enjoyable. 
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******
  

• Initial Complaint

  Date:03/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some lunch box type things for my kids and it said that they would be delivered today . I needed them today . Went to customer service and asked for a refund because I would not have a problem purpose for the lunch boxes after today . They will not refund my money and I have no idea where my package is . They went all around me asking for a refund and still have yet to acknowledge it

  Business Response

  Date: 04/03/2025

  Hello *******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been refunded to your original payment channel on Mar 29. Once the refund has been successfully processed, please note that it may take 0-5 business days for the refund to appear in your original payment method. 
  
  Our customer service department has also offered you an explanation and Temu credits as compensation through an email ticket on Mar 30. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:03/29/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not receive FULL refund. I only received partial refund when I returned all the items. I want full refund.I received a completely destroyed item from the seller twice- both original and replacement. Despite telling the seller it is completely destroyed and providing all the photos, they wanted everything back. There was broken glass upon receiving item so when I sent the damaged item back via *** tracking 1ZG1920Y9053122704, *** discarded the contents of the broken items. Even though I had returned the broken items, seller is refusing to refund me which is ridiculous. Please see screenshots and pics of damage that was received damaged thank you.

  Business Response

  Date: 04/06/2025

  Hello *********,

  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and are pleased to offer you a full refund for your order. Our customer service department will provide you a detailed explanation about this issue on April 6. Please keep an eye on your inbox.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  ******

  Customer Answer

  Date: 04/06/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ********* ***