Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is that ****** lied about delivering my package and is doing nothing to rectify the situation or even respond to my complaint 

  Customer Answer

  Date: 04/01/2025

  I have ordered many times through Temu and never had an issue until they started using UniUni. First my package was marked "out for delivery" for 7 days and then on the 7th day at 11 pm I got a notification that it was delivered. Problem is there was no delivery. Checked all my cameras and walked all around my property. Nobody was even near my house during the time of delivery. When I checked Uni' site the delivery pictures were just 3 black pictures. Clearly the delivery person stole my package. I submitted 2 tickets and have heard nothing back. What this company does is criminal and I hope legal actions are taken for stolen property. How is a delivery company still in business with such a high rate of theft. Perhaps somebody should contact the media about them. Make sure everyone is aware.

  Business Response

  Date: 04/09/2025

  Hello *******,

  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused.

  We have investigated this issue and our team has confirmed that one package has been reshipped and has now been successfully delivered. You can track the shipping status and see the delivery date directly in the Temu app or on Temu.com.

  Besides, another package has been refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Our customer service department will offer you an explanation on April 9. Please keep an eye on your inbox for further updates.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  ******

  
  

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order: PO-211-***************** The order included three ceiling fans, but one of them was defective. After months of back-and-forth with the manufacturer, I was informed that they could not exchange the item because it had been discontinued. They suggested I seek a refund instead, but by this time, the refund window had already closed. It feels like they intentionally delayed the process until it was too late to issue a refund. Given that all three fans are installed in close proximity, I would like to request a refund for all three so I can replace the working ones and ensure they all match.

  Business Response

  Date: 04/08/2025

  Hello *******,

  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused.

  We have checked the order details you provided and are pleased to offer you a refund for the defective ceiling fan. Our customer service department will also offer you a compensation plan on April 8. Please keep an eye on your inbox.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  ******

  Customer Answer

  Date: 04/08/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I repeatedly had to reach out to check the status explaining that this fan was one of three being installed and it was holding up the entire project. Obviously the fans needed to match.    I would  like to be refunded for the entire purchase of all 3 fans. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  Business Response

  Date: 04/13/2025

  Hello *******,

  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Our customer service team has been following with this issue, and is pleased to offer you a refund as a compensation of your time and patience. They will provide you a detailed explanation about the issues you mentioned on April 13. Please keep an eye on your inbox.

  To protect your data privacy, please message us through Temu.com or Temu app live chat if you need further assistance or more detailed explanation regarding this issue.

  Best wishes,
  ******

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 27 th 2025 I purchased a wig from the seller Leleo on Temu. The wig was supposed to be 40 inches and human hair it was neither, so I sent it back. They gave me only a partial refund claiming what I sent them is damaged. What I sent you is what you sent me how do you think I feel?

  Business Response

  Date: 04/08/2025

  Hello ********,

  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  We have checked the order details you provided and are pleased to offer you a full refund for the wig as a gesture of goodwill. Our customer service department will offer you an explanation on April 8. Please keep an eye on your inbox.

  We have checked the order details younstantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  ******

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a return to temu and was promised a credit balance within minutes. That night I checked and still did not have my credit balance on my account. I called ******************** to inform them that I still did not have my credit balance. The agent said that I would first have to cancel the refund on order to get the credit balance. I told him that did not sound right. He insisted that that it was correct-so I canceled the return. NOW TEMU HAS THE MERCHANDISE and MY Credit Balance/Money. I have my order number and my *** tracking for the merchandise that was returned to Temu.com.order #PO-211-11043704668711615 my *** tracking number 1ZE366C39049021755

  Business Response

  Date: 04/08/2025

  Hello Maryland,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been refunded to your Credit balance on Apr 7. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately. 
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I incurred an issue with temu taking 5 months to refund my monies from the temu credit account back to ******. **************** was horrendous as I called numerous times probably 60 or more hours. Im asking for $1500 compensation for my wasted time. I received a call from ******* 3-31-25 offering to put $100 into the temu credit account. After telling him numerous times that I would never use temu again he kept insisting on putting money into the account. Again horrible customer service.

  Business Response

  Date: 04/09/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for bringing your experience to our attention. We sincerely apologize for the inconvenience and frustration you endured while waiting for your refund from your Temu credit account back to ******. We understand that the whole process costed a lot of your time, however, we regret to inform you that we are unable to support your request of $1500 compensation, since you have already received the refund of your order through chargeback and an additional compensation of $30.07. Thank you for your understanding in this matter.
  
  We truly appreciate you taking the time to share your experience and provide this feedback. Your insights are valuable to us, and we are committed to improving our service capabilities. Our goal is to provide all our customers with a much better and more efficient experience in the future.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delivered March 15th 2025 from TEMU I ordered an office chair from TEMU which was delivered on the 16th of March 2025 As I was was putting it together I became very ill with dizziness, burning eyes and lungs with a bad headache and later nausea. I had to place it in a closed off room. I then requested a return and refund, as their advertising claimed a 100% money back guarantee with free shipping. I called in and my complaint and refund request was sent to another department. That department recorded my issue but then sent me a run around request to get a doctor or hospital and a testing lab (cost about 1K) to prove that I was made sick with an official certificate. Of course this is impossible now that the chair has been out of my space for several days. I recovered from the exposure about an hour after I put the chair away. I am not able to use it at all and want to send it back and get it out of my home. I would not be able to even get this large chair into my ****** Yaris! I would not be able to drive with it for 2 hours to get to a testing lab, as I would get too sick on the road. Setting up "resolutions" like having to take a product to a lab or get a certificate to prove I was made sick or later being told that they would refund me $39.00 is totally unacceptable. This is no resolution for this deception and run around.

  Business Response

  Date: 04/07/2025

  Hello *******,

  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused.

  We want to make things right for you. As a gesture of goodwill, we would like to process a refund for the item you purchased. Please let us know your preference as to how you would like to receive the refund. If you choose to have the refund issued to your original payment method, the refund is generally reflected in your bank account with thin 5-14 business days. If you prefer to receive the refund as a credit balance in your Temu account, the refund is usually credited within approximately 3 minutes after approval.

  Our customer service department offered you an explanation through an app message on April 2. Please check your inbox for more details and respond correspondingly to decide your preferred refund method.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  ******

  Customer Answer

  Date: 04/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was invited to play a free rewards game so I accepted the invite choose my rewards that add to $310.00 this started Saturday morning 29th of March I was on this game doing the challenges and the last one was difficult because I had to find people not on temu. I was down to getting the last two people required with over 12 hrs left to play. I found one ****** at close to 1 am Sunday morning and the game disappeared it took some time to figure out how to connect with them about 30 minutes. When I finally managed to connect the first ****** was just saying that it difficult to play fish game and I kept telling him that's not what it was the second ****** the same thing. They finally got customer service and he looked into it and apologized for the trouble and would contact the ****** needed it is now 4:30am Sunday morning the ****** to fix it contacts me and tells me to just get 5 to join. This is at 6:30am I had fell asleep waiting. With no time and no real way of completing this because they took the page away i couldn't finish. Because what she had done is make me start over with no prize and nothing just add 5 people. And said because I didn't complete I failed the challenge. While waiting I realized they had my order wrong on two items. And they wouldn't even do anything about that for over 12 hrs when it was shipped. This was a long day and they have only put this on me I have screen recordings and told them that. Now the send things with smiley faces crying so sad that you missed all your rewards. I'm ********** and this is not a fair or reasonable treatment of a customer no matter their income. They have to have laws they abide by just like the rules I have to. So many hrs over a two day period I was doing and abiding by the rules and they shut me down this can't be right.

  Business Response

  Date: 04/07/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry you are experiencing difficulties with our promotional activities. Upon checking, we are sorry to inform you that you have not completed the activity according to the activity rules. Unfortunately, we cannot make exceptions to the rules for any individual participant. 
  
  Please rest assured that the activity is real and valid. Our customer service department has offered you an explanation through an email ticket on Apr 5. They have also offered you a compensation plan as a gesture of goodwill. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:03/31/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered items from TEMU was delivered but to the wrong address the shipping company provided proof of the delivery but it's the wrong address I submitted a claim on the order stating that it was delivered to the wrong address provided proof which was pictures of my residence where my mail box and front door to my building and my mailbox with my name on it I've been denied a refund several times the red building is my residence with my name directly on the mailbox... The shipping company was gofo express.. I also provided a screen shot of TEMU policy delivery guarantee ..... I told TEMU what they are doing is theft by deception..... And treating consumers the way they do is wrong

  Business Response

  Date: 04/09/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been refunded to your original payment channel on Apr 3. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. 
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 04/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:03/31/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **Subject:** Complaint Regarding Misleading Practices and ********************* **Dear **********************,**I am writing to formally lodge a complaint against Temu due to repeated instances of dissatisfaction and frustration stemming from their misleading business practices and lack of integrity.Over time, I have made numerous purchases through Temu, drawn in by their promises of coupons, gifts, and special offers. However, these promised incentives have consistently failed to materialize. Instead, I am often met with misleading messages such as "almost there" or "just buy another item to receive this offer." This bait-and-switch approach has left me feeling misled and disappointed.Additionally, when encountering issues with purchased items, Temu has offered compensation in the form of a $20 coupon. However, this "compensation" requires me to make another purchase in order to use the coupon, which I find unacceptable and insincere. Compensation should alleviate the inconvenience caused by defective products, not obligate the customer to spend more money.These practices have left me deeply frustrated and questioning the company's commitment to ethical business conduct and customer satisfaction. I believe **********************'s actions are deceptive and fall short of the standards of fairness and transparency expected from businesses.I kindly request the Better Business Bureau to investigate Temu's practices and take appropriate actions to ensure consumers are treated with honesty and respect.Thank you for your time and assistance in addressing this matter.Sincerely, ****

  Business Response

  Date: 04/07/2025

  Hello ****,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry you are experiencing difficulties with our promotional activities. We assure you that our programs are genuine and effective, and numerous users have already completed the tasks and received rewards for their efforts. Upon checking, as per the rules of the event "Win Credits", you need to finish the coins progress bar before you can receive the reward.
  
  Please rest assured that the activity is real and valid. Meanwhile, we value your feedback and will continue to optimize the display of the activity page to provide a better user experience.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******
  

• Initial Complaint

  Date:03/31/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAVE SPENT HOURS TALKING TO TEMU. THEY SEND ME DISCOUNTS THEN TELL ME I CANT HAVE THEM. THEY REFUSE TO LET ME FILE MY COMPLAINT OR REIMBUTRSEME MY LOSS

  Business Response

  Date: 04/07/2025

  Hello ******,

  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry you are experiencing difficulties with our promotional activities.

  We assure you that our programs are genuine and effective, and numerous users have already completed the tasks and received rewards for their efforts. Please rest assured that the activity is real and valid. Our customer service department will provide you a detailed explanation about the activity you participated in and a compensation plan on April 7. Please keep an eye on your inbox. Meanwhile, we value your feedback and will continue optimizing the activity to provide a better user experience.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

  Best wishes,
  *****