Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/29/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 12, 2025, I placed an order from Temu for a few items totaling $35.78. Part of the order was paid for with credit I received from the business for previous return, and the remaining $6.60 I paid for directly. (So it was still entirely my money that was being spent, I just wanted to make sure you guys knew.) The order was split into two shipments. One I received with no problem. The other was never delivered to me, and the couriers proof of delivery photo showed a yard I've never seen before in my life which had a completely different street number than mine, the sign for which was clearly visible in the photo. I have pursued this issue with both Temu and the courier seeking reshipment of the items, and I have also submitted a screenshot of the delivery along with evidence that it is not my yard, using photographs of my residence with my lot numbers showing clearly (which were on the address on the shipment in question.) Along with government correspondence that has my address and name on it, proving that it is my address and it matches up to the number in my pictures and does not match up to the number from the delivery. I have spent a week seeking a resolution from them, with CS chats sometimes exceeding an hour, and they've done nothing at all to help but just send me form letters saying that they've "thoroughly investigated" the issue and deny my re-shipment request. Because " logistics showed that it was delivered." (See included screenshots) Which is true, it WAS delivered....just to a totally wrong address. They have been completely wilfully ignoring my photo/screenshot evidence Ive submitted on numerous occasions and refuse to give me any helpful information or let me speak to anyone who can handle these sorts of things when I'm in the customer service chat. I never received something that I paid for and they're refusing to do anything to make it right. Essentially, I gave them money for goods, and they gave me nothing in return.

  Business Response

  Date: 04/03/2025

  Hello *********,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have carefully investigated your case with the relevant department and can confirm that our customer service department has emailed you on Mar 30 and proposed a reshipment/refund solution for you. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter. Thank you for your patience.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

  Customer Answer

  Date: 04/08/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *********

   

   They are not responding to my acceptance of their refund "offer", i have been responding since April 3rd as my attached screenshots prove. 

  Business Response

  Date: 04/15/2025

  Hello *********,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been refunded to your Credit balance on Apr 9. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately. 
  
  Our customer service department has also emailed you and offered you an explanation through an email ticket on April 9. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

• Initial Complaint

  Date:03/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an ad on a game. I clicked onto the ad and opened women's clothing. I could not believe mixed in with the clothing there were many pornographic photos. Really unbelievable.

  Business Response

  Date: 04/03/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback, and we apologize for any inconvenience this may have caused. Based on the information you provided, we are currently unable to locate your issue. To assist with the further investigation of your case, please provide us with the email address or phone number associated with your Temu account, as well as relevant screenshots of the issue you mentioned. We are eager to find a solution for you, and we greatly appreciate your cooperation and patience.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. 
  
  Best wishes,
  *******
  

• Initial Complaint

  Date:03/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  03/26/25 i contacted temu customer service because I participated in their promo. purchase two items get bundle of coupons including "The $20 off on purchase of $20.01 or more with no minimum purchase required ". See uploads. Which i completed( order#PO-211-01592561900070634) see uploads. Long story short. After many hours and messages back and forth on chat. And uploading my proof of completion, proof of specific coupon several times. Agent acknowledged I completed promo and coupons were granted. I explained for the 9th time about a minimum of $25 in addition to the $20.01 in order to use said coupon. Said will have to do research and contact me back. I received a email telling me how to participate and complete that promo.. which I already did complete the required purchase of 2 items( which was $0.46 after $8 creadit was applied ) to complete that promo. See uploads. I then request live agent via call. Then i again uploaded all my proof and why i was upset. Asked me to hold. after some time she tells me. yes you completed the purchaseand completed the promo and coupons have been provided. I uploaded screenshot of minimum of $25 required TO use this coupon.. she then states i have a $25 minimum requirment on my account and that it cant be removed. Now mind you. I just made a purchase of $0.46 with no minimum requirment.. And the 20 + orders before it.. which none had any minimum requirments. see upoads. I havent ever had a minimum.. I informed them i didn't appreciate being lied too nor them adding requirments to prizes that were not disclosed by any means. She said she apologize but there was nothing further she could do. And if i wanted to use said coupon to just make purchase over the $25 minimum requirment that is attached to my account. Then received 5 emails basically saying i was confused about the coupon and that it was a 20% off of $20. Coupon but still had $25 minimum requirment to make any purchases. And that was their solution to my complaint.

  Business Response

  Date: 04/06/2025

  Hello *******,

  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We assure you that our programs are genuine and effective. Our customer service department has been following up on this issue. They will provide you a detailed explanation and a compensation plan about the activity you participated in on April 6. Please keep an eye on your inbox. Meanwhile, we value your feedback and will continue optimizing the activity to provide a better user experience.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

  Best wishes,
  *****

  Customer Answer

  Date: 04/08/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* *********

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The package is missing removed and I called ***** on the 20th of March and on March 28th, 2025 as TEMU is putting it off on ***** like its them that need to file the claim I spoke with to SUPV from ***** and ******** and ****** who both told me to tell TEMU they are responsible they need to call or contact ***** and put an claim in with them immediately as they can only start the claim with ***** and they need to put they Account Number on the claim form and file the claim on my behalf to ***** and ***** will then refund all the necessary fees and amount back to me but TEMU has to contact ***** by calling or this can be done on line as TEMU is aware of what they need to do and all TEMU has to do is call them and they will confirm that the package is missing and they will refund my money and TEMU is refusing to do this and I am being scammed out of $104.48 and I have none of the items I purchased I don't have money to throw away to TEMU as they ship with a MONEY BACK GUARANTEE through ground economy shipping. This company will scam and steal your money they do not want to take accountability for nothing people steal even delivery drivers do people do but I just supposed to accept an $10 credit for the loss of $104.48 cash these people are crazy give me back my money or Reship the whole order.

  Business Response

  Date: 04/06/2025

  Hello ******,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment channel and credit balance. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Bidet sprayer from Temu.com. The product was terribly flawed in that it caused major water damage to my house. On July 26, 2024 this device ruptured in the master bathroom where it was installed and caused $80,000 of water damage to my home. I returned from being out for a few hours and found water pouring down the walls and through the ceiling from the bathroom into my kitchen, living room and even dining room area. Needless to say, I filed an insurance claim for this and needed a restoration company to perform all the repairs. Their name is **** ***** Restoration of ********************************, **. My husband and I had to temporarily move out of our house and use a rental property while the repairs were being done. This lasted for 2 full months from September-October of 2024. I have reported this to Temu.com numerous times and requested to have my homeowner's insurance deductible of $2,000 reimbursed. Their response to this is to issue me a credit of only $700 for merchandise on their site. I do not want more of their inferior merchandise. I want the compensation in U.S. dollars for what we had to pay out for this nightmare. We also lost our claims free discount of $139.74 on our homeowner's insurance premium renewal for *********. Therefore I seek re-payment of $2,139.74. I should be asking for a whole lot more than what I stated above but I know I have to be realistic. Temu.com has photos of the damage and a copy of a check image for the $2,000 insurance deductible. They do not want to do what's right, they just want to stonewall me with their sorry excuses and manufactured responses. I am still in possession of the defective device if that's needed for proof. Also, no installation or assembly instructions were included with this upon delivery. They will claim that we did not follow instructions on how to install it. But how can we do that if they were never there to begin with? Ask for **** ******* or ****. ***************** Team)

  Business Response

  Date: 04/06/2025

  Hello Tu,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  After carefully reviewing the details you provided, we understand how frustrating this experience must have been for you. Please accept our sincere apologies for the inconvenience and distress caused.

  To help make things right, we would like to offer you a reimbursement of $1000. We truly value your trust and appreciate your continued understanding during this process. Our customer service department offered you an explanation about this issue on April 5. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

  Customer Answer

  Date: 04/07/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.

  Let me tell you what IS FRUSTRATING.  I have clearly and repeatedly spelled out what I looking for from your company over and over and over again.  Yet every time you offer me something, it is pitifully short of my request.  How would you like to have $80,000 worth of water damage to your home and then have the company that sold you the defective part weasel their way out of doing what's right??  I know you wouldn't agree with this if you were in my position and would do everything to recover what you lost.  I'm not even asking for the full $80,000 here, I am simply saying I want to be reimbursed for the homeowner's insurance deductible.  And that amount is $2,139.74.  For the billionth time, $2,000 for the deductible and $139.74 for the loss of our claims free discount with homeowner's insurance.  I'm tired of your manufactured and apologetic sounding responses that make it sound like you really care.  You don't care because of how long this miserable process has dragged on and how cheap you are with your offers.  I reject your offer once again and I demand what is just.  Pay me $2,139.74 and then this nightmare can be over.  Do it tonight, do it NOW.  Stop stalling and playing stupid games.  You know from the photographic evidence and cost breakdown from the adjuster that your products are junk.  What more proof do you need???  Pay me.

   

  Tu Tam To
  

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Tu Tam

   

   

  Business Response

  Date: 04/17/2025

  Hello Tu,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback. We completely understand how upsetting this situation has been for you. Please accept our heartfelt apologies for the trouble and frustration it has caused. 
  
  According to our latest internal information, our customer service team is actively communicating with you regarding the corresponding compensation and is diligently following up on the issue. We are fully committed to providing you with a satisfactory resolution. Please check your inbox for more details and respond correspondingly if you have any further requests. Thank you for your understanding and continued patience. We value your business and are working hard to make things right.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. 
  
  Best wishes,
  *******

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a what was supposed to be a 26 inch human hair lace front wig. Once received I took it to have a professionally installed and the hairstyle just told me that it was a synthetic wig that you would not be able to put any product on it because it would just tangle up. Took it to a second hair stylist she told me the same thing she even tried and put product on it and it knotted up and got tangled up and dried out. Not only that it was two different types of hair. I would like a refund on my order because that was false advertisement.

  Business Response

  Date: 04/05/2025

  Hello Veisha,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. 
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased items. Items returned. Approximately $284.00. Have pics of many items

  Business Response

  Date: 04/05/2025

  Hello *******,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  We are sorry for the inconvenience the items you purchased may have caused. We completely understand the distress and frustration that you have been through. Please be informed that once our warehouse team receives the returned item and confirms its condition, the refund process will be initiated promptly. We appreciate your understanding and patience.

  To protect your data privacy, please message us through Temu.com or Temu app live chat if you need further assistance or more detailed explanation regarding this issue.

  Best wishes,
  *******

  Customer Answer

  Date: 04/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:03/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3500 hooks on Temu and the didn't deliver them along with a few other smaller personal items. Filed a case with Temu, came back 2 30 hrs later stating all had been sent & delivered & declined my claim. No other support has been offered by temu. This is not the first time I have encountered this, but rather the first time I placed a $414.00 order and had an issue to such a large scale. I contacted my *********** are looking into it.

  Business Response

  Date: 04/03/2025

  Hello ****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that all the items in your order were shipped and packaged according to the order requirements. Our warehouse team has also conducted a thorough review of the shipping process, including reviewing the shipping video, to ensure that the items were shipped in full accordance with the order. Unfortunately, we are unable to fulfill your request for a refund, as the items were shipped according to the order. We apologize for any disappointment this may cause, and we hope that you will consider shopping with us again in the future.
  
  Our customer service department has also offered you an explanation through an email ticket on March 31. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made two orders to Temu yesterday, orders 0Y030232R9021712P and PO-211-*****************. I purchased a quilt with the first order, but I had to make a separate payment for it.When I placed the second order, it repeated the purchase of the same quilt, so I ended up, unknowingly, having to purchase the quilt and pay for it twice. The quilt is called, "Patchwork Vibrant Floral Hypoallergenic Quilt Set", and costs $25.90.I don't need or want two of these quilts. I tried calling customer service at **********************, and never could get a human, but was told electronically that I can't cancel the quilt order, even though the reported shipping is 18 to 37 days!In looking at the tracking for the two quilts, I can see that they are only in processing, and are not yet shipped.I want one of the quilts (the one in the second order) cancelled, and if it cannot be cancelled, want a refund.

  Business Response

  Date: 04/05/2025

  Hello ********,

  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have investigated this issue and our team has confirmed that the package is currently in transit, and we cannot cancel the order.

  If you do not want the Quilt Set, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (********************************************************************************). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit ****************************************************************.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  *****

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a camping cot from Temu for $27.48 on February 28, 2025. PO-211-*****************. I never received the item despite **** saying it was delivered. A call to **** confirmed that it was not addressed to my address. Then I looked on the sellers page (too late) to see that there were several reviews claiming they too were victims of this seller. I tried contacting the seller on Temu and it stated this seller is taking a break. Also, the cot was now discontinued. I got no reply from the seller on Temu and Temu itself just refers you to contact the seller and the shipping carrier. I emailed Temu on March 8, 2025 and never received a reply. I then filed a case with ****** as that was how I paid. Temu has replied via the ****** case, but insists the package was delivered, end of story. Attached below is the printout that **** gave me, tracking number listed toward the top. For obvious security reasons they, nor any other shipping carrier, will give you the direct address of a package. However, a few things to note on the printout. 1. The package weight was only 15 oz. A 6 ft. long camping cot will weigh way more than 15 oz. Scam! 2. The destination zip code has the four digit area number. It reads 46203-2152. The second attachment is my state issued registration and as you can see my zip code is 46203-6175. A quick look up on the internet of 46203-2152 will show that it is ****************************************** as is listed in my Temu account. This is what they do, send a piece of junk like an old air freshener in a package and mail it to a random address in the same zip code. Its a SCAM! You cant get any clearer than that. I would like a refund in the amount of $27.48. I also ask that Temu ban the seller smugmug so that no one else has to go through this.