Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a complaint against Temu regarding an issue with an order I placed. After placing my order, the items were split into two separate deliveries, with the second package arriving over a month after the first. While I appreciate that shipping times can vary, my primary concern arose when I attempted to return the items from the second package.Upon submitting the return request, I was informed that I would need to pay an $8 shipping fee to return the items. This was particularly frustrating because Temu advertises free returns, and I had assumed this policy would apply to my order. The lack of transparency about additional fees, combined with the significant delay between deliveries, has left me feeling misled and unfairly charged.I request that Temu honor their free return policy as advertised and refund any shipping fees imposed on me for this return. I hope the BBB can assist in resolving this matter, as I believe this practice does not align with fair customer service standards.Thank you for your attention to this issue.Sincerely

  Business Response

  Date: 04/14/2025

  Hello ****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have reviewed the details of your order and found that the first package was shipped via air freight, while the second was shipped via sea freight. This difference in shipping methods accounts for the varying delivery times you experienced.
  
  Regarding your return inquiry, our policy states that we offer only one free return for every order. As you have already initiated a return and refund for the first package of this order number, this utilized the one-time free return benefit for this specific order.
  
  However, we understand your situation, and our customer service team has contacted you via email on April 14th to offer a special solution for a free return service for the second package and is awaiting your response. Please check your inbox for more details and respond correspondingly if you have any further requests.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:04/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When placing this order on the application for Temu it indicated that as long as I purchased another $10 that I would receive a refund of $100 to my ****** account. After I placed my order and it was received by Temu they stated that it was not placed in the promotion. This is fraudulent action their application. After spending over two hours on chat and on phone call back from phone number ************ I have still not received a resolution to this issue. Would like to receive the promotion as promoted on application nd receive the $100 through ****** as was advertised.

  Business Response

  Date: 04/14/2025

  Hello *********,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry you are experiencing difficulties with our promotional activities. Upon checking, our records indicate that your activity completion stands at 97%. Unfortunately, this does not meet the full completion criteria required to qualify for the reward. Please rest assured that our activities are real and valid and will have different difficulties depending on the value of the prize. Please refer to the rules on the event page and take the results shown on the event page as the basis.
  
  Our customer service department has also offered you an explanation through an email ticket on April 13. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

  Customer Answer

  Date: 04/14/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  I have not received the $100 credit as the website stated that I would. It is fraudulent that the purchase I made was not added to the total to equal the 100% completed. This website is doing fraudulent things to have people purchase more from the application. I would like to receive the $100 refund as it was posted when I made the purchase of the Mens jewelry. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Charlotte

   

   

  Business Response

  Date: 04/21/2025

  Hello *********,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have carefully investigated your case and can confirm that you have not completed this event. Unfortunately, we cannot make exceptions to the rules for any individual participant. 
  
  Furthermore, according to our latest internal information, our customer service department has offered you a special compensation solution of Temu credits on Apr 15 to express our appreciation for your participation. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

  Customer Answer

  Date: 04/22/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be

   I do not like the way they are doing business  they have offered to give me a credit of $30 to use in the future, which I will not be using as they have fraudulent information on their application that does not work properly and then you do not receive the amount of money they say you will.  If they could refund the $30 to my ****** account that would be acceptable  I am no longer going to purchase from their application in the future  

   

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Charlotte

   

   

• Initial Complaint

  Date:04/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of April 1st someone got into my account. On the ********************** app you have to have an address, well I have mine on there with my debit card info, well my cards not on there anymore. Someone ordered alot of stuff got it delivered. Now Temu will not refund my money. Told my there is no fraudulent charges. That was my rent money, my groceries. I need help. I do not know where to turn to. They are refusing to refund me. I did inform them that I was going to get ahold of the BBB and my local news, wanting to see what yall can do before I go to my local. News. I did bring up my lawyer . Thank you in advance.

  Business Response

  Date: 04/11/2025

  Hello *****,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the details you provided and, after our investigation, we can confirm that there is no risk of your account being hacked and your account has only been used in a trusted environment. Please check with your family if they placed the orders using your account or debit card.

  Furthermore, we want to emphasize that all our payment links have obtained ************************** Security Standard (PCI DSS) certification, ensuring the security of customer payment information. Additionally, Temu collaborates with major payment networks, each equipped with its security and authentication protocols for added protection, including **** Secure, MasterCard ID Check, **************** *******, Discover ProtectBuy, and JCB J/Secure.

  If you are not satisfied with the items you received in your order, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (********************************************************************************). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit ****************************************************************.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

• Initial Complaint

  Date:04/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 3, 2025, I placed a $1,056.42 order on Temu for PVC ceiling tiles. Temu offered a free return within 90 days, which I used by initiating a return for 7 packages on Mar 21 at 5:34 PM.Temu provided a *************** label and scheduled pickup for Mar 24 between 8:00 AM12:00 PM. No driver showed up. Temu told me I could drop the packages at a *** Store instead. At the store, the staff and I found the label (pro# *** 257 696 T) was unscannable and unfamiliar. I tried canceling and re-initiating the return in the app, but the new label was still unscannable. We decided to let the *** driver pick them up directly.A driver did pick up all 7 packages that day. On Mar 25, one package was returned to my home, but the other six are missing. I contacted both the *** Store and ***s customer service line. *** said the label lacked a valid tracking number and that only the creator (Temu) could retrieve it. I reached out to Temu multiple times. They admitted the label was invalid and were unable to locate any tracking number.The result: my 6 returned packages are lost within ***, not trackable, and not locatableall due to Temus failure to provide a valid label. The *** Store staff and I acted in good faith per Temus instructions. Since Temu and *** have a business relationship, it is Temus responsibilitynot mineto work with *** and resolve this.I have exhausted all options. I am now seeking full compensation of $1,056.42 for the lost items, due to Temus failure to fulfill its return policy and provide valid return documentation. I am filing this complaint with the BBB for resolution.

  Business Response

  Date: 04/14/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused regarding the return issue. According to our latest internal information, you have provided us with the relevant details regarding the logistics station, and our customer service team is working closely with the relevant departments to thoroughly investigate and verify this matter. This comprehensive process will require some time to ensure we provide you with accurate and reliable information. We kindly request your patience during this time. Our customer service team also contacted you via email on April 12th and has been following up on this issue. Please check your inbox for further details and reply promptly if you have any additional requests.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:04/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing this complaint regarding the unfair suspension of my Temu account, which has caused financial loss and frustration. Ive been a loyal customer of ********************** for over two years and have placed a large volume of orders during that time. Recently, my account was suspended due to what they described as an unusual number of return *********** a frequent shopper with a busy schedule, I occasionally return items that either dont arrive in time for planned events or dont fit due to sizing inconsistencies (common with U.S. vs. Asian sizing). All items were returned in their original, unused condition, and every return was made within Temus official return policy.I have submitted multiple appeals explaining my situation in detail. However, Ive only received generic, automated email responses that do not address any of the specific points I raised. I believe no real person has actually reviewed my appeal, and the business has made no genuine effort to resolve the ********** make matters worse, I have money in the form of store credits on the account, which I am now completely unable to access or use. This feels like an unfair punishment and a complete disregard for a loyal customer.I am asking the ******************** to help resolve this issue by urging Temu to reinstate my account so I can continue using the service.Thank you for your time and support.

  Business Response

  Date: 04/10/2025

  Hello *****,

  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused.

  Your Temu account has been suspended due to the following reasons:

  1. You may have previously disputed or are currently disputing Temu charges with your financial institution
  2. You have requested refunds for a significant number of your orders and the rate at which such problems have occurred on your account is too high.

  If you think either there is a misunderstanding in this process such as the dispute about Temu charges between you and your financial institution has been settled or the amount of refund requests for your orders is reasonable, you can click on the 'Learn more' link in the account suspension notification on your profile page and follow the instructions to initiate an appeal. Please be aware that submitting an appeal does not guarantee that youll regain access to your account.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  *****

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. Ive been trying to receive a phone call from you guys when I ask in chat service. Every time I ask I get the same answer, in 5 days that is what I have been getting. Experiencing a high level of calls. I find that absurd. I bought a packaged, returned it. I contacted ***, they explained that the package has been already delivered back to its destination. I need my refund back as soon as possible, no one can give me a straight answer regarding if the packaged has been received or not. I need answers and someone that can be helpful and honest with me. Please and thank you.

  Business Response

  Date: 04/13/2025

  Hello ******,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details and can confirm that your order has been refunded to you on Apr 9. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately. 
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a birdcage. They used ****** delivery to deliver it. It was delivered to the wrong house, I never got the birdcage. They are refusing a refund. I have proof that it was delivered to the wrong place.

  Business Response

  Date: 04/10/2025

  Hello *******,

  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded to your Credit balance. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  *****

• Initial Complaint

  Date:04/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Temu Legal and **************** Departments,This message serves as formal notice regarding Order #PO-211-07514252104232458 which was falsely marked as delivered. Despite my attempts to resolve this in good faith, Temu has failed to refund me or provide sufficient proof of deliveryno signature, no photo confirmation, no valid delivery location. Simply citing a tracking status is not legally sufficient.Let me be absolutely clear: if a full refund is not issued immediately, I will proceed with the following actions without further warning:1.File a formal complaint with the Better Business Bureau (BBB),******** Temu to the ************************ (FTC) for deceptive business practices and potential violations of the Mail, Internet, or Telephone Order Rule (16 CFR Part 435),3.Submit a complaint to the ************************************ (****),********* my states Attorney Generals office,5.Initiate a formal chargeback and fraud report through my payment provider,6.Consult legal counsel regarding a potential small claims suit for breach of contract, unjust enrichment, and consumer ********* are knowingly denying a paying customer the goods they purchased, with no substantial proof of delivery. This is not only unethical, it is potentially illegal. I am documenting every communication and response for legal and regulatory purposes.If Temu values its reputation, I suggest resolving this immediately by issuing a full refund as Im WAY past wanting a replacement. You have 48 hours to respond before this is escalated beyond your internal support team. I have documented every step of this process and your refusal to resolve a simple refund request. If this is not corrected immediately, Temu will be held fully accountable through legal, financial, and public channels. I will not be ignored, and I will not allow this to be swept under the rug. This is your final opportunity to do the right thing before further action begins.

  Business Response

  Date: 04/11/2025

  Hello Mia,

  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded. Our customer service department offered you an explanation on April 10. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  

  
  

• Initial Complaint

  Date:04/04/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is practicing ************* tactics .prices shown are different when check out gifts are less to nothing and useable most of the times items shown are much larger or different when received

  Business Response

  Date: 04/13/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience caused by the price issue and product issue. According to our latest internal information, our customer service team reached out to you via email on Apr 11 to provide assistance and has been following up on this issue. Please check your inbox for more details and respond correspondingly if you have any further requests.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 04/14/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased goods from the company twice. Both times they mailed my package to the wrong address. I looked at my receipt and it shows the correct address. When you see the package address it is not mine.All I want is for the company to compensate me for items I currently have drying in my cart for exchange of the hassle. I have to now pay for credit monitoring and cancel my credit card. I want them to be held accountable. They are denying any wrongdoing and wont help me.

  Business Response

  Date: 04/10/2025

  Hello *******,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused.

  We have checked the order details you provided and can confirm that your orders have been fully refunded. We suggest double-checking the shipping address when placing future orders to help avoid any delivery issues. Our customer service department will offer you an explanation and a compensation plan on April 10. Please keep an eye on your inbox for further updates.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

  Customer Answer

  Date: 04/30/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  This is about order number ****************. I never received the order because they shipped it to the wrong address. I have proof of the address they shipped it to. I have had other orders that were shipped to me at the correct address. They told me that entered the address wrong on the site when I ordered. I have proof that I didnt. The attached photo shows the wrong address entered for shipping by Temu. They will not comply and keep blaming me. I have ordered from them In the past with no problems. Several times. I now have to pay for credit monitoring as someone has tried to access my credit. As I again have emailed this to them several times I still get the blame on me for not entering the address correctly. It was a large $$ for me. 

  Business Response

  Date: 05/07/2025

  Hello *******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have checked the order details you provided and can confirm that your order has been fully refunded as a one-time compensation. To help prevent future delivery problems, we recommend verifying your shipping address carefully before placing your next order. Our customer service department will provide you a detailed explanation about these issues you mentioned on March 12. Please keep an eye on your inbox.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The first picture shows the address where they shipped to. The second picture shows where I purchased stamps from **** to my correct address.
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******