Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The complaint is for order number PO-211-***************** I place an order for some items on temu on March 31st and today April 8th it's marked as delivered to a different city and address. I spend way too much money for temu to scam me like this. I thought they wouod give me an automatic refund via their chatbox but they have forced me to open a ticket and I haven't recieved a refund even though the address that I provided to them for shipping is not where my order was delivered to. I request that temu does the right thing and issue me a refund to make things right because as a first time customer my experience has already been bad!

  Business Response

  Date: 04/12/2025

  Hello ******,

  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

  Best wishes,
  ******

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had order 57 items of stuff from Temu last month in March because I was suppose to be going on vacation on the first of April. My things were suppose to arriving before March 23, 2024. Around march ***** my items were supposed to be delivered. I got one package from Temu which was my free gifts for buying from them. My other two packages were supposed to come , they said delivered but I never received them. When i contacted **** they said they delivered them still no packages. Well when i order the 57 items I also ordered a glass table which came with two end tables. ***** sends a. Pic to my email where they left the package and it was at another persons address. Contacts Temu and ***** and tell them thats the wrong address and specifically said on deliver instructions to deliver with the only teal mailbox. Asked my neighbors and still no packages. I sent Temu the picture where ***** delivered the table to because this is where the rest of my packages got delivered. For two weeks I have tried to get a refund but they keep saying sorry for the inconvenience the package was delivered to the address and they cannot fix it . So I spent over 700 on items I cant get back or even the money I spent back on the items even when I sent them proof that the packages did not get to delivered to my apartment! I even asked for corporate number to get it resolved and they keep telling me its against their company policy to give out corporate number but dont want to give me back my refund for the items I never received!

  Business Response

  Date: 04/12/2025

  Hello ******,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback. We apologize for any inconvenience this may have caused.

  Upon checking, our customer service team has been working diligently with the relevant departments to thoroughly investigate and verify the matter. This comprehensive process requires some time to ensure that we provide you with accurate and reliable information. Our customer service department has been following up on this issue, and they will provide you with feedback as soon as they have an update. Please pay close attention to your inbox and await the resolution.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

  Customer Answer

  Date: 04/16/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Offer me $100 in coupons for purchase. Then I spin the wheel I end up with and extra $300. In coupons. So I order alot of stuff but mainly I wanted the round plant stand. It was my first purchase then everything else. I received 2 garments worth $17. That's all I got. When I message about the stand they lied to me and said it was delivered. I say no. My packages before I got confirmation in a email about the other delivery but none for plant stand. I ask for a refund they sent me $5. In credit for late delivery. They refunded me $17. and they won't return the rest. I told them I was reporting them to BBB. Oh instead of giving me my money back they gave me a $20 coupon. I let them know I was deleting there app and posting about them on line.

  Business Response

  Date: 04/12/2025

  Hello *******,

  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused.

  We have reviewed the order details you provided and can confirm that a round plant stand is not included in your current orders. Our customer service team is actively following up on this matter and will be reaching out to you shortly for further clarification. Please keep an eye on your inbox for updates, and thank you for your patience and understanding.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

  Best wishes,
  ******

  Customer Answer

  Date: 04/14/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I have a text message saying they shipped out my plant stand on March 26. It never happen neither has my other orders. I live in a condo unit. With about fifty condos. I never received my order. I just want my $83.00 - $17. You already refunded

   

   

  Business Response

  Date: 04/24/2025

  Hello *******,

  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.

  Additionally, after our verification, we found that the round plant stand you reported as not received was a complimentary product awarded through the 'Place Order to Unlock Special Offer' event. Since the associated order was refunded, the promotional reward has been retracted accordingly. We appreciate your understanding in this matter.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  ******

• Initial Complaint

  Date:04/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 3/19/25 in the amount of *****, I never received this order although it specified delivered. Ive reached out to Temu half a dozen times trying to resolve this matter, they keep coming up saying they dont find where it was not delivered and they couldnt provide a refund, credit or reshipment. If I had received this order I would not keep putting myself through this headache. Temu is not honoring their customers with the satisfaction theyve promised. All I want is a Temu credit so I can reorder supplies.Thank you,******* ***********

  Business Response

  Date: 04/22/2025

  Hello *******,

  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your orders have been fully refunded. $8.33 has been refunded to your original payment channel and $36.23 has been refunded to Temu Credit balance. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  *****

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on the Temu sOn April 7, 2025, at 9:00 AM, I was on the Temu website browsing some items, which I added to my cart. Instead of going through a proper checkout process, the system automatically charged my card, and it withdrew money from the wrong account. I did not have the option to review my cart or choose the account I wanted the payment to come from. It felt like I was taken advantage of.When I attempted to cancel the order, I discovered that an item I did not add to my cart had been included. I was unable to cancel the order online, so I called customer service. I was informed that I could not receive a refund for one item because it had already been shipped. I find this hard to believe, especially since your items are often delivered late.Due to the lack of options during checkout and the addition of items I didn't select, my account was overdrawn, resulting in a $28 overdraft fee. I received a partial refund, but Im still left with the item they claim was shipped, which I genuinely doubt. Overall, this has been a very frustrating experience. The customer service representative I spoke with was rude and unhelpful. Thank you for taking my complaint into consideration.

  Business Response

  Date: 04/15/2025

  Hello ******,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details and, after our investigation, we can confirm that we haven't detected any unusual/unauthorized charges in your account. Upon checking, you placed three orders on April 7th. Two of these orders were canceled and a refund for these was processed on April 8th. The remaining order has also been refunded to you on April 15. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
  
  Our customer service department has also emailed you and offered you an explanation through an email ticket on April 15. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Temu charged me $155.13 for some items in my cart. I did not give consent to charge the items in my cart, I didn't even give them my credit card #.i live chatted with 2 reps both saying they show the items were refunded and maybe a relative got ahold of my card #? That was their response. So my charge card takes a week to 10 days to go back into my acct so can't shop for the groceries. They didn't even give some type of credit or promo for my troubles

  Business Response

  Date: 04/12/2025

  Hello *********,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a little vent cover from temu. Opened it up, item had miscut metal edges sticking out and razor blade like sheets hidden under it taped. Sliced my entire hand open. I sent videos and photos to temu along with medical information. They banned and restrictedy account and left the tickets open with no reply. (They still haven't sent me the compensation they offered)

  Business Response

  Date: 04/14/2025

  Hello ***,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Upon checking, our customer service department has issued the agreed-upon compensation amount to your Temu account in the form of Temu credit on April 10. Thank you for your patience during this time.
  
  Our customer service department has also emailed you and offered you an explanation through an email ticket on April 12. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

  Customer Answer

  Date: 04/14/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  These guys are exhausting my patience. I have the entire chat thread. They stated I *installed it wrong.. (yet the injury occurred when I opened it, due to the metal edges poking out of the bag in all directions as photos show. I showed them the medical bill, the wound the stitches everything. All photos with the product in the same image. The drug it out **************************************************************************** accountability at all. They demanded personal medical information including ** contact and more. I informed them of HIPAA law and they stated "we won't show anyone" they gave me 80$ to use on there platform. Refused to provide a dollar more or cover the medical bill. I've taken more firm action against them prior, but of course no response has been provided by their team. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ***

   

   

  Business Response

  Date: 04/23/2025

  Hello ***,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are truly sorry for your negative experience. We previously provided Temu credits as compensation for this matter on April 10th. However, we understand that this resolution did not meet your expectations, and we want to further investigate this incident to ensure it is handled accurately.
  
  To help us with a more thorough investigation and to ensure we can address your concerns appropriately, we kindly ask that you provide any relevant medical certificates or supporting documents, such as medical invoices, diagnosis certificates, clinic prescriptions, or medicine purchase receipts. Once we receive the corresponding documentation, we will take the necessary steps for further investigation.
  
  Thank you for your cooperation in providing this information. We look forward to hearing from you and working towards a fair resolution.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

• Initial Complaint

  Date:04/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My package was supposed to be delivered April 3 2025 I contacted them Friday April 4 2025 because it keep saying out for delivery but never get delivered they created a so called ticket for a supervisor to get back with me within 48 hours its way past 48 hours no one has gotten back with me at all and when I contact customer service they just keep sending the same messages like its a robot sending the same message over and over again this is not the first time this has happened to me this happened to me about 10 times over and over Im sick of it!!

  Business Response

  Date: 04/11/2025

  Hello *******,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded to your Credit balance. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately. Our customer service department offered you a compensation plan on April 11. Please keep an eye on your inbox for further updates.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 29th I purchased merchandise on the website TEMU. i bought and paid for 2 electric scooters for the price that was advertised on the website. I got them from a vendor called EL SCOOTER. They were supposed to ship me my order but instead I got a message from the vendor asking me to please request a refund because they had sold the scooters based on a pricing error so they could not ship me the things I had bought. I told them I did not want a refund I wanted what I bought shipped to me. So then they tell me they don't have what I purchased in stock. I was eventually told they would notify me when the merchandise was in stock again. A couple days later I ask about it if it's in stock and they tell me again they can't send it to me and ask for a refund. I just want was I paid for.

  Business Response

  Date: 04/11/2025

  Hello *****,

  I am ******* from Temu.com. I'mwriting in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two times now Ive ordered a pack of 50 pieces of blank pendants. The second time came double stuffed in a smaller bag. And it does not have 50 pieces in it. Ive been making my jewelry with them and starting to get low, and counting and reaping I have at least ten less than I should. And Temu keeps says that they sent it but ignores that it is missing pieces. It was like $5 for just those.

  Business Response

  Date: 04/22/2025

  Hello Autumn,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that the item pendants has been refunded to you. Furthermore, our customer service derpartment has offered you Temu credits as compensation on Apr 18.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 04/22/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Autumn Betrier