Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Temu.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is refusing to give me a refund despite the fact that the package has not been delivered! The package was in ********* for 4 days then shipped back to ******* so not Im out over $65 and they are not refunding my money

  Business Response

  Date: 04/11/2025

  Hello *****,

  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have investigated this issue and our team has confirmed that the correct items were delivered to the correct address on April 5.

  You can track the shipping status and see the delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (********************************************************************************).

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  ******

  Customer Answer

  Date: 04/12/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** ****

  Customer Answer

  Date: 04/12/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** ****

• Initial Complaint

  Date:04/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Temu has games and contests claiming to give coupons or credit you can use as cash . I am fighting with them over the store credit as cash . I played the game out all my purchase points in I almost got my ****** and it never happened so I was like wth ill try again 30 sec later nope nothing I just spent 5 hours on chat with them who just went around in circles then when the lady realized I really wasnt going away she said well ur 3 points away from the 110 no Im not thats why I made the second purchase . Omg I just want the 110

  Business Response

  Date: 04/11/2025

  Hello Jenn,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry you are experiencing difficulties with our promotional activities. We assure you that our programs are genuine and effective, and numerous users have already completed the tasks and received rewards for their efforts. Upon checking, you have participated in the event Win Credits. As per the event rules, you have to place orders within the specified timeframe to complete the coin progress bar to earn rewards. We advise you to carefully read the activity rules. If you follow the instructions, you will eventually receive the rewards that are rightfully yours.
  
  Our customer service department has also offered you an explanation through an email ticket on April 4. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 04/11/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  Hello here is the proof after I order right away the second time when it told me I whom ****** they said on my first order when u place ur next order will will credit ur account just like cash . Thank good I took some snapshots. Not enough but I have one . All I want is the Business to make it right  and give me the ******
  FAQ
  
  Regards,

  Jenn

   

   

  Business Response

  Date: 04/21/2025

  Hello Jenn,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. According to the activity rules, the reward will be issued when the point progress bar reaches 100%. Upon review of your participation, we have found that the activity tasks were not fully completed. Unfortunately, we cannot make exceptions to the rules for any individual participant.
  
  We would like to assure you that all of our activities are genuine and effective, if you need detailed explanation of this activity, our kind suggestion is to contact our customer service through ******************** and ********************** app live chat. They are empowered to provide a quick explanation. Thanks for your patience. 
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 04/22/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Jenn

   

   

• Initial Complaint

  Date:04/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase of 45 items on Temu January 14, totaling $169.18, with the order number ?O-211-15876909957750327.The entire order I received was delivered late and arrived in a damaged condition, with visible dampness and dirt. As a result, I promptly initiated a return request, which was approved by Temu. They provided a return label, and I scheduled a **** ground pickup for the return package. **** successfully picked up the package on February 29, and provided receipt number WEC570805074, along with the Temu Return Label Tracking number **********************. #WEC570805074 Within 14 days, I contacted Temu's customer service via chat to follow up on my return refund. Despite not receiving my refund and the tracking number not appearing on **** after the confirmed successful package pickup for the return tracking label with receipt provided, I reached out to Temu. According to ****, Temu, as the sender, was responsible for filing a lost package claim since they generated the label. As the label creator, Temu was the sole party authorized to investigate the lost package after **** pickup. However, Temu declined to initiate a claim with **** for the lost package with the label they created for the return. Although **** lost the package in their system after the confirmed successful pickup of my return with tracking label and evidence provided, Temu, as the shipper who created the label and had insurance, was liable for filing a missing package claim, which I was unable to do myself in the system, as per **** instructions.Furthermore, I have made efforts to contest the issue with my bank; however, Temu remains liable, as per **** policy, my bank's and their own company policies, and my consumer rights. Temu's refusal to investigate and file a lost package claim has resulted in my being denied a rightful refund. Notwithstanding confirmation of pickup, Temu has yet to accept responsibility or abide by their policies and legal liability to refund missing package.

  Business Response

  Date: 04/11/2025

  Hello ********,

  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused.

  To assist you further with your return package, please provide our customer service department with the following information:

  1. The date when the package was sent out.

  2. The name or location of the post office branch where the package was sent out.

  This information will help us verify the return package status with **** and ensure a prompt resolution. Our customer service department will offer you an explanationon April 11. Please check your inbox for more details and respond correspondingly with more details.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  ******

  Customer Answer

  Date: 04/11/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

• Initial Complaint

  Date:04/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 31 2:54pm I received a delivery notification went downstairs within 1 min of receiving notification of delivery. Package aint there. I made complaint and was also advised to contact merchant for faster resolution. Then advised to wait DAYS to try for refund. Placed an investigation ticket with Temu. Temu DENIES refund (despite showing them **** left a note claiming to miss my delivery AND it had the wrong address on it, AND police report. Temu says We have thoroughly investigated the matter and our team has confirmed that the item was delivered to the correct address.We regret to inform you that we are unable to provide a reshipment or refund for this order based on the results of our investigation. However, we kindly suggest that you check your mailbox, around your house, and other possible locations as sometimes packages can be left in unexpected places.We appreciate your understanding and if you have any further questions or concerns, please do not hesitate to contact us at any time. Our team is always here to assist ******** regards, I reach out to customer service demanding refund. No one ever got back to me. 5 tickets open right now. Never received supervisor call back. Apr 4 12:33 Same c*** received yesterday. No refund or reshipment. Texted Temu again. Asked to speak to a supervisor. They said the only option they had was to create another ticket with the escalation. They put another ticket in. Asked me to request again. I fear because I am black and stay in black neighborhood and we all know temu likes to steal information, they assume Im lying about my package. My white friend got a refund easy. My Asian friend got a refund EASY. But me? No refund

  Business Response

  Date: 04/11/2025

  Hello *******,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

• Initial Complaint

  Date:04/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******. I made a purchase on the temu app on the 15, Mar. 2025. However. After a few days, I realized that the item I purchased showed no longer available on their system. I didn't pay much attention as I wanted to wait and see if the item would have shipped. It didn't However and even after the delivery date had passed. The items status remain the same. Out of concern, I contacting both Temu, and the seller, they told me they would send it. I canceled the item and requested my refund to my original payment after not seeing any changes after a week. And proceeded to contact temu again. They replied and told they would refund my money without 1-3 business day. Yet, up until now, That's not the case. They keep telling me that they'd like to send the money to my temu credit. After not being able to send it to my original payment, I told them that I had already bought something else with the expectation that they would have already refunded my money to my original payment account. Yet all they're doing up until now is to try an force me to accept the refund as temu credit. Which I really do not want, seeing that I've already spent extra money.

  Business Response

  Date: 04/11/2025

  Hello Shavan,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and found that the refund was unsuccessful due to an issue with your original payment method. We sincerely apologize for any inconvenience this may have caused. 
  
  We are committed to resolving this issue as soon as possible. According to our latest internal information, our customer service team has reached out to you via email on Apr 10 to provide an alternative solution for receiving your refund via ******. Please check your inbox for more details and respond correspondingly if you have any further requests. Thank you for your understanding and cooperation.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received the item on January/24/2025, and want to use it as a shelf for my cologne collection After I hang the shelf up, thing seem fine until I display the cologne on it at first everything seem fine so I turned around to cleaning the room the second I turn around I heard a massive noise behind my back and when I turned around I saw the whole shelf is on the ground through the inspection why they fall like that and it was the hook that they sended me the piece is broken and due to the imbalance that cause the shelf to fall and broke all 3 bottle. " They did admit fault by offering me 100$, but that won't be enough for me to repurchase the Item.

  Business Response

  Date: 04/11/2025

  Hello ****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have carefully investigated your case with the relevant department and would like to inform you that the best we can offer at this time is a compensation of $100 to your ****** account as a gesture of goodwill. We understand this may not fully address your concerns, but it represents the best offer we can provide at this time.
  
  Our customer service department has also offered you this solution through an email ticket on April 3 and has been following up on this issue. Please check your inbox for more details and if you accept this compensation solution, you can respond correspondingly.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:04/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order PO-211-***************** was dispatched with only one battery, despite the Temu app displaying an image of two batteries. I initiated a reshipment request for this item on March 27, and I was informed that I would receive a resolution within 24 hours. However, when I followed up on March 31, I encountered poor customer service from *****, and there was still no resolution from Temu. Today, April 3, I reached out again and spoke with *****, who advised me to continue waiting without providing any further resolution.

  Business Response

  Date: 04/11/2025

  Hello Japhet,

  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the details you provided and can confirm that our customer service department has been following up on this issue. They will provide you a detailed explanation about this issue you mentioned on April 11. Please keep an eye on your inbox.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

  Best wishes,
  ******

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spoke with ICE AND SHE WAS NOT AT ALL HELPFUL I WAS TOLD AND HAVE PROOF THAT I WON. A **************************** linking my ****** to receive the funds I added it to Temu as credit saw it on there and when got ready to check it it was gone not the first time they told me I had to spend money and they didnt honor the credit this is crazy and then customer service was not very helpful they were quicker to cancel my orders then they were with coming up with a resolution to my concern temu customer service does not display good customer service skills pull the call I was on the phone over and hour and they did nothing suggested nothing and were not at all concerned they dont represent temu and a good way and i wanted to do a review this is ridiculous

  Business Response

  Date: 04/10/2025

  Hello *******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry you are experiencing difficulties with our promotional activities. As per the event rules, you need to place orders within the specified time frame to complete the coin progress bar and earn rewards. Please be aware that when an order is returned or refunded, the associated coins will be recalled. Please rest assured that our activities are real and valid and will have different difficulties depending on the value of the prize. Please refer to the rules on the event page and take the results shown on the event page as the basis. 
  
  Our customer service department has also offered you an explanation through an email ticket on Apr 4. Our customer service representative has also offered you a compensation plan to express our appreciation for your participation. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed to do reviews for commissions and I was up to over $300 and they are telling me I have to put in $311 of my money in order to continue and I cannot get the money I already put into it. I must give them money to continue with getting money.

  Business Response

  Date: 04/09/2025

  Hello ****,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Based on your description and the following investigation that we conducted, we can confirm that the activity in question is entirely unrelated to Temu.

  We also recommend that you contact your bank immediately to report the issue and seek assistance if a payment was made. Please be assured that we take this matter very seriously and reserve the right to pursue legal action against these copycat companies. Please note that our official website is ***********************************. We appreciate your understanding and continued support.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 21, 2024 I paid $191.21 I order ******************************* 2 packages. The items I ordered were 6Pcs Cute Wagging Tail Meow pens, 6pcs 0.5mm Gel Pen,25pcs Clear Multifunctional, 20pcs Pink Cute Cartoon Hair Clip,20pcs Candy Color Hollow hair clips, 30pcs fruit Hair Clip, 16-Pack Flower Hair Clips, 16pcs Girls Star Love Sequins hair clips, 7-Piece Minimalist Plastic Hair Claw(x2), 6 Pcs Butterfly Shaped Hair Claw, 6pcs Adorable Large Plush hair claw, 5/8/10pcs Set of Women's Large hair claw, [Customer Favorite] 4pcs Women leg ************ Women leg warmers, 4pcs Women's Knit Arm Warmers, 2pcs Chic Twist Knit Arm Warmer, 2pcs Chic Twist Knit Arm Warmer, Elegant Lettuce Trim Leg Warmer 4pc, ROZINO Unisex-Adult Hair Wax 2pc, Hair Wax Stick 2pcs, 232 Stickers Acne Pimple Patch, Ages 1-3 Years Old Chewable building blocks(x2), 6pcs Soft Rainbow Stacking Ring(x2), Soft Squeeze Ball for Youngsters(x2), 6/12/19pcs Youngsters Rings Link, 3pcs Luxurious Satin Headscarf, 32 Sounds 4 Levels Volume doorbell(x2). When I received my packages I contacted Temu advised them pieces were missing and imitated a return of the items, took individual pictures of each item and was sent a ** code for **** I used the ** code at *** to drop off all the items in the packaging. After I received that they can only refund me partial because upon inspection only half the items were returned & one personal item. I showed the receipt that *** gave me that they requested as proof that I dropped off the package with all items. There was no need for me to go through all this I have been going back and forth with them with false hope of resolution and still no resolution or refund. I went through my bank and got denied the charge back because they claim I didnt return some items. I sent everything they asked. Yet Im still not getting any resolution.

  Business Response

  Date: 04/09/2025

  Hello ******,

  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused.

  We have checked the details you provided and confirm that only part of the items from your return were received. However, as a one-time special gesture, we are pleased to issue a full refund for the entire order. Our customer service department will offer you an explanation on April 9. Please keep an eye on your inbox for further updates.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  ******

  Customer Answer

  Date: 04/18/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** ******