Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on April 26th, 2025. The order never shipped. Only the label was created. I have been in contact with their so called customer service requesting proof of the order shipping since they continue to tell me it shipped. I haven't received proof of it shipping so I requested the credit back to my Temu account. I have spoken to multiple "people" requesting this info and my refund. Not a single person has helped me. They continue telling me they're looking into the issue. Here we are a week later and still no help. I literally had to place another order with another temu seller for the same items because I really needed them. I continue getting the same answer. "Were looking into this. I've escalated this." Nothing is being done. I have messaged them since Friday May 2nd and continue getting nowhere.

  Business Response

  Date: 05/13/2025

  Hello **********,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been refunded to your Credit balance on May 6. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately. 
  
  Our customer service department has also offered you an explanation through an email ticket on May 8. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TEMU is using strange email and strange phone-number on my account

  Business Response

  Date: 05/12/2025

  Hello ****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We understand that you wish to close your account. Upon checking our records, our customer service department has already contacted you via email ticket ****************. They have inquired about which specific account you would like to close and are currently awaiting your response. Please check your inbox for more details and respond correspondingly if you have any further requests.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:05/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, bought this TV stand from Temu and it was saying that it would take up to 90 inches TV and after wasting 3 hours of assembling this item it did even take my 65 inches TV plus very bad material, paint is horrible. we contacted their customer service and they open ticket # After-Sales issue - Ticket ******************* and they asked us to return this item. I told them that I need *** to pick up the item since its over size to my car and super heavy for me which they denied (I am not sure why) Also their seller offered a partial refund then they denied. I need to buy boxes and disassembled for another 3 hours. Its a lot work. Will never buy anything else from this false advertising website. Please refer to screenshots provided. Thanks

  Business Response

  Date: 05/12/2025

  Hello Mariana,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback. We have checked your order details and unfortunately, this order does not support pick-up service. We sincerely apologize for any inconvenience this may cause. To proceed with your return, we kindly recommend that you select a shipping carrier that offers pick-up service and please ensure you retain the relevant shipping receipts. Thank you for your understanding in this matter.
  
  Our customer service department has also offered you an explanation through an email ticket on May 6. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:05/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This order was purchase on april 12, 2025 with a total amount of $283.47. I returned all the items in the same packaging that **** sent to me on April 21, 2025 through **** tracking #**********************. It was delivered on May 2, 2025. I waited a couple days and contacted them mulitple times through their chat and they are refusing to give me a refund.

  Business Response

  Date: 05/12/2025

  Hello Jasmine,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We sincerely apologize for the inconvenience regarding your concern. We understand that you returned the items and we conducted a thorough investigation regarding your returned items, and as per the result, our warehouse hasn't received any items. We highly suggest to keep in touch with your carrier for further details and assistance regarding this matter. We regret to inform you that we are unable to support your request for a refund in this case.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:05/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got refund half of my money when I showed them all my stuff was damaged I want my full refund this is sad they owe me 95 only gave me 30

  Business Response

  Date: 05/13/2025

  Hello Blessin,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We understand your concern about the delivery, and we sincerely apologize for any inconvenience this may have caused.
  
  After carefully reviewing the case, we are unable to proceed with a full refund. Our customer service department kindly asks that you provide additional evidencesuch an unboxing video clearly demonstrating that the package was sealed upon arrival and the items found to be damaged when opened. They offered you a compensation plan as a gesture of goodwill on May 13. Please check your Temu account for more details, and if possible, respond with any additional evidence to help us further assist you.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

  Customer Answer

  Date: 05/13/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Blessin *******

• Initial Complaint

  Date:05/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to place an order on my cellphone. However, I was required to enter a code sent in a text message to me. One small problem: to see it, I would have to leave the app. When I did that, guess what? I couldn't do it and go back to the app to enter it! This problem was not invented by Temu; let me make that clear. This problem exists on every other mobile app! Who fell on his/her head and invented such a recipe for 100% failure? No, I'm not blaming Temu; it's just that I encountered it on the Temu mobile app, so I decided to use it as an opportunity to vent! I thank Temu for giving me this opportunity because at 3:09 am, I'm in the mood to b**** my head off!!! Some numbskull came up with this fractured idea of a system, and I know that Temu is far too intelligent to invent such a formula for failure! Yes, I probably have steam coming out of my ears from this idiocy, but seriously: has nobody else started a riot about such utter stupidity?!?!? On some mobile apps, when such codes are required, they appear at the top of the screen or else they can be seen by dropping down the top of the screen to review notices, but this time, no such option existed. I'm too irritated to remain silent about it, and I thank Temu for giving me the chance to make this problem known in the hopes that a solution can be made known!!!

  Business Response

  Date: 05/13/2025

  Hello *******,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and for bringing this issue to our attention. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. 
  
  Best wishes,
  ******

• Initial Complaint

  Date:05/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Temu and I did not receive it. I have made numerous attempts to resolve this. After much time spent trying to work with Temu, and being told I would receive a refund, have the items reshipped, be given credit for a future purchase and other, unfulfilled arrangements for resolution, I finally informed the latest representative that i would be filing a complaint with the BBB. Even that did not prompt the representative to resolve this matter.

  Business Response

  Date: 05/12/2025

  Hello ****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have investigated this issue and our team has confirmed that the correct items were delivered to the correct address on October 7, 2024. We aren't able to provide a reshipment/refund for your order since it has passed the 30-day return window.
  
  We know this might be frustrating, but please note that this is a justifiable solution based on the principle of fairness. We also suggest checking all possible locations around your house, such as your mailbox, parcel locker, and PO box, to locate the package.
  
  Our customer service department has also offered you an explanation through an app message on May 4. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you have additional questions, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:05/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  nasty jewelry

  Business Response

  Date: 05/12/2025

  Hello,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback, and we apologize for any inconvenience this may have caused.
  
  To assist with the further investigation of your case, our customer service department emailed you on May 12 to request the specific order number, which begins with 'PO-', as well as the email address or telephone number associated with your Temu account. Please check your inbox and respond accordingly. We are eager to find a solution for you, and we greatly appreciate your cooperation and patience.
  
  We are more than happy to receive your reply and would like to verify it for you. If you need any other assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Hope you have a great day!
  
  Best wishes,
  *******

• Initial Complaint

  Date:05/03/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered clothing items from www.temu.com.1st tracking showed 4/29/25 "Out for delivery." Never arrived.I checked tracking next day, only to see, "Adress not accessible."No call from company, no text, zero.I called their shipping company, some fly -by-night-out-of-my garage-business called, No, I'm not making this up, Piggy Express.Told, "Driver can't find your adress. I supplied my cell # for driver to call for directions, help, whatever.5/02 exact same situation. Out for delivery, driver can't find address...NO CALL TO MY CELL PHONE FOR HELP...GUY DOESN'T SPEAK THE ENGLISH LANGUAGE.BBB, please help me in my refund process with these scumbags and scammers.

  Business Response

  Date: 05/11/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details and can confirm that your order has been refunded to your original payment channel on May 3. Our customer service department has also offered you an explanation through an email ticket on May 3. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 05/11/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  The refund did, in fact, come back, on 5/05..not the 5/03 temu stated.

  There was never any email correspondence, inbox, spam, trash, from them. They're lying as a business would do in the customer service industry.

  My orders (4) to temu will never happen again and I will advise others to stay away from the, as well.

  Thank-you, BBB, for following up.
  FAQ
  
  Regards,

  *****

   

   

  Business Response

  Date: 05/19/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have verified that a refund for your order was indeed processed on May 3rd. Please note that the processing time for refunds can vary depending on your financial institution, and it may typically take 5-14 business days for the refund to appear in your original payment method once it has been successfully processed.
  
  Furthermore, our customer service department did notify you about the refund on May 3rd via email ticket number ****************. This information was also sent to you through an app message within your Temu account. You can also check your Temu account for further details. Thank you for your understanding and patience.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:05/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My package was delivered to the wrong address and Ive been contacting customer service for almost 2 days now and they said I was going to hear back from someone in 24 hours and never did and Ive been asking for a refund and never received and was also dealing with rude people from customer service as well

  Business Response

  Date: 05/10/2025

  Hello Nae,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your orders have been refunded as a one-time compensation. Please check your account for more details.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******