Business Profile

Online Shopping

Temu.com

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,064 total complaints in the last 3 years.
2,118 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/06/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Endless emails after numerous requests to stop sending me 20 to 30 emails a day..they eill not listen
Business Response
Date: 05/13/2025
Hello ******,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback. We feel terribly sorry for your unpleasant experience. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality.

To manage your notification settings, please go to 'Settings' in your Temu app or on Temu.com, select 'Notifications' and then 'Edit', and toggle the button or slide to 'None.' to adjust preferences for alerts. If you are using Gmail, you may also click on the 'More' button in the upper right corner of the email and choose 'Stop seeing this Ad'. If you see ads on other websites including your browsers, please click the close icon on the upper right corner of the ads to decrease the possibility of the appearance of these ads in the future.

We hope this information helps. If you need further assistance, please message us through Temu.com or Temu app live chat to provide us with more details about the ad delivery so that we can better assist. We appreciate the opportunity to assist you.

Best wishes,
*******
Customer Answer
Date: 05/13/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
What you are all ignoring is the fact that I DO NOT HAVE A TEMU ACCOUBT NOR DO I CLICK ON YOUR ICONS NOR DO I SHOP ON LINE!! I DID NOT INITIATE ANYTHING TO DO WITH TEMU. IT IS NOT UP YO ME TO FIX THIS. IT IS UP TO TEMU AND ****** AS THEY ARE THE ONES SENDING AND ALLOWING. I HAVE BLOCKED AND TALKED ENOUGH. ABOUT THIS ON GOING PROBLEM.
IT IS NOT UP TO ME TO FIX YOUR HARASSMENT. IT IS UP TO TEMU AND ******.

Business Response
Date: 05/20/2025
Hello ******,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your valuable feedback and we feel terribly sorry for any inconvenience this may have caused. Based on your description, it appears that the communications you are receiving may be advertising emails pushed to you by ******. You can opt out of ****** Analytics Advertising Features through ****** Ad Settings: ******************************

If you continue to receive advertising pushes, we recommend contacting the ****** platform directly to further block your email address from receiving their advertisements. Thank you for your understanding.

We hope this information helps. If you have any further questions or concerns, please do not hesitate to contact us. We appreciate the opportunity to assist you.

Best wishes,
*******
Customer Answer
Date: 05/21/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.

I have done this through ****** ads. The Temu ad is not there . I should not have to undo their harassment. They should do it from their computers. I have also contacted ****** legal **** in regards to such
Initial Complaint
Date:05/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 17, 2025, multiple unauthorized orders were placed from my Temu account. I had not used this account in a long time and discovered the activity on April 20. I immediately contacted Temu to report the incident.On April 26, Temu claimed:Our dedicated team has concluded there has been no unauthorized access to your account.But on May 2, they contradicted themselves, stating:It appears that the phone number may have been transferred to a new owner, which could have allowed that individual to access your account by logging ************************* now refuses to refund me, despite acknowledging that someone else may have accessed my account through a transferred phone number something they should have flagged and secured.Worse, all the unauthorized orders were shipped to an address that does not belong to me:******************************************************************************I notified Temu immediately that this is the hackers address and urged them to take action not only to refund my money but to investigate and stop the fraud. They did nothing.I managed to cancel one order myself before it shipped (PO-211-19872761452070476 $120.87). The other three, totaling $120.39, were processed and delivered despite my immediate escalation and clear proof that they were not mine.Temu has failed on every level: security, accountability, and basic customer support. Their contradictory responses, refusal to act, and dismissal of clear evidence (including a fraudulent shipping address) are completely unacceptable.Desired Resolution:I demand a full refund of $120.39 for the unauthorized orders. I also request $150 in compensation for Temus security failure, contradictory handling, failure to act on known fraud, and the time and energy *** lost trying to fix their mistakes.Temu must resolve this issue responsibly here on the BBB. I will not accept anything less.
Business Response
Date: 05/15/2025
Hello S,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback. We apologize for any inconvenience this may have caused.

Upon checking, our customer service team has been working diligently with the relevant departments to thoroughly investigate and verify the matter. This comprehensive process requires some time to ensure that we provide you with accurate and reliable information. Our customer service department has been following up on this issue, and they will provide you with feedback as soon as they have an update. Please pay close attention to your inbox and await the resolution.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Customer Answer
Date: 05/19/2025
Thank you for processing the refunds for the unauthorized orders. However, this complaint is not resolved, as Temu has continued to ignore the second and equally important part: compensation for the time, stress, and mishandling involved.
To clarify:
1. I originally requested $150 due to the security failure and the time I spent dealing with Temus customer service.
2. After ********************** avoided responding through BBB and offered only a $20 coupon via app message, I raised it to $170.
3. And now, after yet another app ticket with no mention of compensation at all, the amount stands at $190.
This increase reflects the ongoing burden caused by Temus evasive communication and refusal to address the full complaint through the proper channel.
If Temu truly values customer satisfaction, then respond here on the BBB platform and resolve this issue fully by issuing the $190 in compensation now owed. I will not consider this complaint closed until that happens.
Sincerely,
S Gupta
Business Response
Date: 05/27/2025
Hello S,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand your concern about the security of your account, and following a thorough verification process, we found no system security issues such as account theft associated with your account.

Regarding your concern, we found that your phone number was transferred to another individual who used it to make orders, and we have issued a full refund.

We regret to inform you that we are unable to offer any additional compensation at this time, but please be assured that we are always committed to protecting your account and preventing incidents from occurring.

Our customer service department has offered you an explanation on May 26. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Customer Answer
Date: 05/27/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Temus repeated response continues to dodge accountability.
Lets be clear:
1. I did not authorize the orders placed on April 17.
2. They were shipped to a fraudulent address in ******* that is not mine.
3. Temu admits my phone number was transferred and used to access my account yet still insists there was no security breach. Thats absurd. If someone else gained access to my account and placed multiple orders, that is unauthorized access and a failure of account security.
Refunds were only issued after weeks of chasing Temu through CSR tickets and this BBB complaint. Ive spent considerable time dealing with their vague, repetitive replies and outright deflections.
I am now requesting $210 in compensation, reflecting the time, frustration, and mishandling by Temus customer service. This amount has risen due to ongoing delays and non-responses and will continue to increase if Temu chooses to keep ignoring the core issue.
Temu also has the name and shipping address used by the unauthorized party and has done nothing. That is unacceptable.
If not resolved immediately, I will escalate this matter to the FTC, CFPB, Florida Attorney General, and consumer protection media.
Sincerely,
S. Gupta

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
S
Initial Complaint
Date:05/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Temu.com processed unathorised purchase od $1242.57 on 02.21.25 and I reported it to the ****** and ***** ***** of today 05.06.25 all chargeback cases are closed a long time ago but temu.com refuses to credit me for the undelivered item PO-211-***************** $53.79 And also froze the return of 2 items i do not need PO-211-***************** $19.22 PO-211-***************** $34.42 Please process refunds ASAP and unfreeze my account!
Business Response
Date: 05/15/2025
Hello ******,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have reviewed the status of your chargeback and confirmed that a new chargeback was filed on March 12, 2025. This chargeback is currently still in progress. We kindly ask that you check with ****** for updates on its status.

Our customer service department also informed you of this situation via email ticket on May 14th and has been actively following up on this matter. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter. Thank you for your understanding and cooperation.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Customer Answer
Date: 05/16/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
The case is already closed. Please see the attached letter from the bank. You were already able to credit me a lot of money. I was even able to make another purchase after it.
But Temu.com still owns me money for the item that was never delivered to me. it has nothing to the closed case. What is the problem, who is not letting you to do this? Please return me my $53 and let me to return 2 items I have never ordered.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******

Business Response
Date: 05/23/2025
Hello ******,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback, and we sincerely apologize for any inconvenience this has caused. Upon reviewing the image you provided, we identified that it pertains to a previous chargeback. However, as you initiated a new chargeback on March 12th, and that dispute is still ongoing, we are currently unable to process your request. We kindly recommend contacting ****** for the latest status of your new chargeback. Thank you for your understanding and patience.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Customer Answer
Date: 05/27/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I've contacted ****** and they told me that all disputes were closed.
Refund me the amount you charged my account without the delivery. I have never seen this item, why i need to pay you.
Return my my money! You hold it since 02.21.26 !

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******

Business Response
Date: 06/15/2025
Hello ******,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. Upon checking, we have confirmed that your chargeback was unsuccessful. To further assist you, our customer service team has contacted you via email and offered you a refund solution. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Initial Complaint
Date:05/06/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on Temu on April 18, 2025 for several items for the amount of $30.69. Seller confirmed order PO-211-***************** and mentioned delivery on or before May 2, 2025. I received an email from seller's delivery service named **** Exress Delivery in ********* that they received the items on April 30, 2025 with tracking no. GF5204591924928for the delivery. I contacted Temu on May 3, 2025 that I have not received that merchandise. They responded that there was a delay and will investigate. I did not received any update so I contacted Temu and request a refund. Temu responded that they cannot make a refund and will update me on April 5, 2025. I have not received any update until now, April 6, 2025.
Business Response
Date: 05/13/2025
Hello *******,

I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been refunded to your original payment channel on May 9. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*****
Initial Complaint
Date:05/06/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have 2 issues regarding this company. The company doesn't make reasonable accommodations for my disabilities when delivering items to my residence.I received something that I did not order and I want the product that I ordered. We have evidence that the product that I ordered was removed from the original package and replaced with a different item. I would like to return this false product and for Temu to send me either my original order OR something similar to it. Due to my disabilities, I require Temu to call me so I can discuss this with the company. They will need to call me 3 times in a row in order for me to connect with them.
Business Response
Date: 05/14/2025
Hello ******,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can are pleased to offer you a refund for your order to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Customer Answer
Date: 05/15/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******
Initial Complaint
Date:05/06/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 5, 2025, I participated in a promotional game on Temu's app that promised a $100 cash reward upon completing certain steps. At the time of checkoutbefore those conditions were meta popup appeared directly above the checkout button, with an arrow pointing to it, stating: $100 cash ready to withdraw. There were no visible disclaimers, terms, or access to the rules at this critical point in the transaction.This message constituted a material misrepresentation and led me to reasonably believe that the $100 reward would be available for withdrawal immediately upon purchase. Relying on this representation, I proceeded to make a purchase of $39.91.After the transaction, I was informed that the $100 reward was not yet available and that I would need to spend a total of $120 to unlock it. This condition was never disclosed or referenced at the checkout screen where the inducement occurred. This constitutes a bait-and-switch tactic, which is considered an unfair and deceptive trade practice under the *** Act and other consumer protection laws.I contacted Temu customer support and spoke with a representative named ********** who referred me back to earlier rules that were no longer presented at the time of checkout. No resolution was offered despite the clear shift in terms and misleading inducement.I am not seeking a refund. I am formally requesting that Temu honor the promotional offer as it was presented at checkout and issue the promised $100 in credit.I have a screenshot of the misleading message and have provided it.
Business Response
Date: 05/14/2025
Hello Sage,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We completely understand the distress and frustration that you have been through.

Thank you for your feedback and we are sorry you are experiencing difficulties with our promotional activities. We assure you that our programs are genuine and effective, and numerous users have already completed the tasks and received rewards for their efforts. Please rest assured that the activity is real and valid. Meanwhile, we value your feedback and will continue optimizing the activity to provide a better user experience.

Our customer service department has also offered you a compensation plan on May 14. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

Best wishes,
*******
Customer Answer
Date: 05/14/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards
Initial Complaint
Date:05/06/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company was delivering package for temu.com and was scheduled for 05-12-2025, on 5-4-2025 received email that an attempt was made to deliver package but failed, I have no control of who delivers. But deliver driver intentionally and deliberately made no attempt to deliver package or make contact with me. I have accurate deliver instructions on order. The driver would had to make verbal contact with me. This is not the first time this happened. And took several weeks for me to get refund.
Business Response
Date: 05/14/2025
Hello ***,

I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have investigated this issue and our team has confirmed that the correct items were delivered to the correct address on May 5.

You can track the shipping status and see the delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (********************************************************************************).

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
******
Customer Answer
Date: 05/14/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

*** ******
Initial Complaint
Date:05/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 14th I placed an order on the fraudulent and theiving app called Temu! Order number is PO-211-*****************. I spent a total of $506.69. This order was divided into 2 packages. I received a refund of $21.13 for the 1st package that contained 4 items, but Temu refused to refund me the remaining of $485.56 for the 2nd package that has over 70+ items.I made MULTIPLE attempts to get a refund because I received BROKEN, DIRTY UNDERWEAR, DAMAGED item,s, and to make matters worse, MISSING ITEMS! Temu told me to return those items but I told them multiple times that *** refuses to return or handle such items due to SAFETY HAZARD! The *** store knowingly REFUSED to accept the return of DIRTY UNDERWEAR and BROKEN/HAZARD items! Temu doesnt have any shame for sending me used and dirty items! That is literally a lawsuit I can file for ENDANGERMENT and so much more! I can even file a health department claim! Temu agents claimed theyve escalated my complaints but yet they keep denying my refunds requests! This has been an ongoing issue for over a week now! I sent Temu PROOF of the broken and dirty items but yet they still dont want to accept accountability! On the other hand I sent Temu the amount of items that were missing! Temu made a false claim that they verified the items were sent in the package.. THEN WHERE IS IT ????!!!!!!!???!!!!! I dont know what is Temu problem that they simply wont accept accountability! Temu denied my refund request for the missing items! YOU CANNOT CHARGE ME FOR ITEMS I DIDNT RECEIVE!!!!! THAT IS FRAUD AND THEFT!Im so sick and tired of Temu and their useless and incompetent agents! Theyve done NOTHING to help me! Its a constant circle, constant run around and empty promises!I have proof of the damages and dirty items! I have chat screenshots if needed.Temu this is a final warning. GIVE ME MY FULL REFUND !!!! YOU GAVE ME BROKEN, DIRTY ITEM, AND MISSING ITEMS!YOU ARE COMMITTING FRAUD AND THEFT ! REFUND ME NOW !!!
Business Response
Date: 05/13/2025
Hello ********,

I am Gracefrom Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that there are no missing items in the package.

To further assist you, our customer service department has emailed you on May 7 and proposed a partial refund solution or return and refund solution. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

Best wishes,
Grace
Customer Answer
Date: 05/13/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
YOU ARE A LIAR! I PROVIDED PROOF OF THE MISSING ITEMS! I SENT PICTURE PROOF THAT I ALSO RECEIVED WRONG ITEMS! IT MAKES NO SENSE TO OFFER A PARTIAL REFUND BUT NOT A FULL REFUND! FOR YOU TO OFFER A PARTIAL REFUND SHOWS THAT YOU ARE ADMITTING PARTIAL GUILT BUT NOT ALL THE ****** THAT MAKES ABSOLUTELY NO SENSE AT ALL!
YOU ARE A FRAUDULENT AND THIEVING COMPANY! I WANT A FULL REFUND! THIS IS THEFT AND FRAUD!

Regards,
********

Business Response
Date: 05/21/2025
Hello ********,

I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback, and we sincerely apologize for any inconvenience this may have caused. After a detailed investigation, we have confirmed that there are no missing items in the package. To assist you further, we are currently offering solutions of either a partial refund or return and refund.

If you wish to receive a full refund, we kindly request that you send the items back to us. Once we receive the returned package and complete our quality inspection, we will process your refund. Thank you for your understanding.

Our customer service department has also offered you an explanation through an email ticket on May 20. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

Best wishes,
*****
Initial Complaint
Date:05/05/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint regarding my missing order #**PO-211-06023982188072863**. The order was marked as delivered, but I **never received it**. Upon contacting your support team, I was provided with a delivery photo that clearly shows the package was left at the **wrong address** not mine.I have explained this to your team multiple times and have yet to receive any resolution. Despite presenting clear evidence that the item was not delivered to my home, there has been no progress or acknowledgment of the issue beyond the same generic responses.This situation is extremely frustrating and unacceptable. I am requesting an **immediate full refund** for the missing order, as I did not receive the items I paid for.Please treat this matter with urgency. I expect a response and resolution within 48 hours.
Business Response
Date: 05/13/2025
Hello Will,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Initial Complaint
Date:05/05/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered 5 cups on April 26, 2025.Received a package on May 3, 2025 with only 2 cups inside. Temu refused to ship the missing three cups or refund my money for the missing items, even after I provided them photographs that the package only had two cups inside.
Business Response
Date: 05/14/2025
Hello ****,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback. We apologize for any inconvenience this may have caused.

Upon checking, our customer service team has been working diligently with the merchant to thoroughly investigate and verify the matter. This comprehensive process requires some time to ensure that we provide you with accurate and reliable information. Our customer service department has been following up on this issue, and they will provide you with feedback as soon as they have an update. Please pay close attention to your inbox and await the resolution.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Customer Answer
Date: 05/15/2025
Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
I would like to add that the business did not refund my original payment method, but instead chose to give me credit only after again, stating they verified with their merchant and all items had been shipped. As you can see from my previously posted photos, all items were not shipped. In fact, in one of the photos, it shows the unopened package which clearly only had room for two of the 5 cups in there. While I wish they wouldve refunded my original payment method, I will go ahead and accept the store credit.

Regards,

**** *********

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