Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is directed at TEMU and their disgraceful, deliberately misleading "Free Gift" promotions, which are nothing more than digital bait-and-switch scams cloaked in game-like deception. TEMU lures users in with the promise of free high-value itemselectronics, home goods, or apparelthen traps them in an intentionally rigged, never-ending maze of tasks that are borderline impossible to complete. This isnt just shady marketingits calculated manipulation designed to exploit users time, energy, and personal networks under false pretenses.What TEMU is doing isnt just unethicalits malicious. Their so-called game forces users to invite an ever-expanding number of new participants, often with arbitrary conditions and unexplained resets that kill progress without warning. They make users jump through hoops, sharing links and downloading the app on multiple devices, only to hit them with new, conveniently vague requirements at the final moment. Its a moving goalpost scam designed so no one actually wins. This is psychological exploitation, pure and simple.Lets be absolutely clear: TEMUs practices reek of fraud. They are deliberately wasting consumers time, harvesting personal data, and weaponizing social sharing to generate traffic under the illusion of a free reward that never materializes. This is not just a failure of corporate ethicsthis is deliberate deception on a mass scale. These marketing tactics are predatory, and they rely on the navet and good faith of consumers who expect businesses to honor their word.I demand the Better Business Bureau investigate TEMUs false advertising, bait-and-switch schemes, and psychologically coercive tactics. If these were physical promotions, theyd be illegal. Digital manipulation should be held to the same standards. Its time TEMU is held accountable for systematically duping users with a cruel joke masquerading as a gift.

  Business Response

  Date: 05/10/2025

  Hello ******,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the details you provided and can confirm that our customer service department has provided you a detailed explanation about the rules and rewards of the activity you participated and a compensation plan on May 8. Please check your inbox for more details.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******
  
  

• Initial Complaint

  Date:05/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seller from Temu scammed by sending **** letter envelope instead of an actual package. Please see **** tracking info they provided for a heavy package: **********************

  Business Response

  Date: 05/12/2025

  Hello *********,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been refunded to you on May 11. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
  
  Our customer service department has also offered you an explanation through an email ticket on May 11. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding an unresolved issue with Temu involving a promotional credit that was supposed to be issued to my ****** account. I placed multiple orders during a promotional period of "WinCredit" where Temu advertised credits would be applied to ****** accounts. (Order date: April 25) However, due to what Temu has now claimed was a "failure to connect the ****** account in time"which I believe was due to a system issue on their endthe credits were instead issued to my Temu account. This is not what was promised, nor what I intended. I contacted customer service multiple times, clearly explaining that I had intended to receive ****** credit and that I am unable to use Temu credits in place of actual refunded money. Despite repeated requests, Temu has refused to reverse or properly issue the funds. The agent is not responding my questions but keeping stalling every time. (Ticket Number 1745956334211294)I find this unacceptable, as it feels deceptive and it's like a scam. The promotional offer was clearly tied to ******, and the system error was not due to user action. *********************** refusal to issue the credits through ******** initially advertisedhas caused me financial inconvenience, especially since these were not store credits but cash-equivalent refunds I was relying on. I request that Temu be required to fulfill their original promotional terms and return the amount in question ($110) to my ****** account, not as ********************** credit. I am very disappointed with how this was handled and hope the BBB can help resolve this matter fairly.

  Business Response

  Date: 05/10/2025

  Hello Xipu,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We understand how you feel and we want to help you. However, as stated in our previous email that the reason your reward is directed to your Temu account due to your ****** account was not applied on the promotional page within the specified timeframe. Rest assured that the credits or reward directed to your Temu account can be used when placing orders on Temu and can be used in combination with coupons, free shipping activities, and other discounts. Our customer service department has also offered you an explanation through an app message on May 4. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/31/25, I bought what was advertised as a self-dispensing ice maker (PO-211-06715089820792999).13 of the 15 images shown are what I thought I was buying. The manual shows the product I wanted. I called Temu before purchasing. The **** assured me I would receive a self-dispensing ice maker. He said to ignore the 2 conflicting photos. When I received it, I knew it was not what I ordered. I called Temu and reported the error. They shipped an identical ice maker that I didnt want. I opened a ticket (****************). Emails have been going back and forth with several Temu **** for over a month, with no resolution. I requested to receive the item that I believed I was buying OR that Temu credits my account for the difference in cost of the product they said I was supposed to buy. They wont do either.Temu and the merchant have acknowledged (in writing) that multiple models are shown yet have not addressed the issue. FALSE ADVERTISING AND DECEPTIVE TO CUSTOMERS! ITS STILL BEING MISREPRESENTED, WITH A MANUAL FOR A DIFFERENT PRODUCT. Temu and the merchant are engaging in UNETHICAL PRACTICES BY MISLEADING CUSTOMERS!Listing: ***************************************************************************************************** Temu should credit my account for the difference in price for what I received and what I was supposed to receive. There is another listing for a self-dispensing ice maker for almost $300.

  Business Response

  Date: 05/11/2025

  Hello *******,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback. We have verified that you have returned the item, and a refund was processed and issued to you on May 8th.
  
  Additionally, we sincerely regret any inconvenience caused by the issue with the product description. We want to inform you that the item has now been removed from our listings. Our customer service department has also provided you with a compensation offer to help make up for your dissatisfaction. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter. Thank you for your understanding.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

  Customer Answer

  Date: 05/12/2025

  Please see the attached user manual that came with the ice maker I received and was downloadable from your website when the item was still being listed. That is what I though I was buying and that's what I was told i was buying by a Temu representative. The model number that was advertised on the listing is HZB-20DN. That listing has now been deleted. Link to product I should have received: ************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

  The price difference between the one I bought and the one I should have received is $224. Temu refuded me for $118.96 and gave me a credit of $50 which is $168.96. Temu needs to credit my account with an additional $173.04. I explained to your email team that I accepted the $50 credit, but that it was not a resolution because the price difference of what i should have received and what I actually recieved is much more than $50 plus the refund. Temu falsely advertised the item and has acknowledged that more than once in emails, but Temu won't take the responsibility for their own false adveristing. This issue has taken a great deal of time and effort and has been going on for over a month now.Temu doesn't practice good business ethics and that's an understatement. The item was still listed for weeks after I pointed it out that 13 of the 15 photos matched exactly what I wanted and thought I was buying. The manual with the item continued to be for model number HZB-20DN. Ot litterally took Temu weeks to take down the product.While $50 is a nice gesture, it certainly doesn't cover he price difference and make up for the ridiculous, unnessary time and inconvenience it has cause me and every Temu representative involved.
  
  ******* *****

  Business Response

  Date: 05/21/2025

  Hello *******,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback. We truly understand your frustration and the disappointment you've experienced with your ice maker order, and we sincerely apologize for all the inconvenience this issue has caused you. Upon checking, your order has been refunded to you on May 8th.
  
  Additionally, we can confirm that the Temu credit was issued to you on May 11th as compensation. While we understand that this may not fully address your concerns, this is currently the best resolution we are able to offer at this time. We appreciate your continued patience and understanding during this time.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

  Customer Answer

  Date: 05/22/2025

  Grace,

  Since your replies to my compaint are basically the same, I've copied and pasted my first reply to you because my reponse is also the same:
  Please see the attached user manual that came with the ice maker I received and was downloadable from your website when the item was still being listed. That is what I thought I was buying and that's what I was told i was buying by a Temu representative. The model number that was advertised on the listing is HZB-20DN. That listing has now been deleted. Link to product I should have received: ************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

  The price difference between the one I bought and the one I should have received is $224. Temu refuded me for $118.96 and gave me a credit of $50 which is $168.96. Temu needs to credit my account with an additional $173.04. I explained to your email team that I accepted the $50 credit, but that it was not a resolution because the price difference of what I should have received and what I actually recieved is much more than $50 plus the refund. Temu falsely advertised the item and has acknowledged that more than once in emails, but Temu won't take the responsibility for their own false adveristing. This issue has taken a great deal of time and effort and has been going on for over a month now.Temu doesn't practice good business ethics and that's an understatement. The item was still listed for weeks after I pointed it out that 13 of the 15 photos matched exactly what I wanted and thought I was buying. The manual with the item continued to be for model number HZB-20DN. It litterally took Temu weeks to take down the product.While $50 is a nice gesture, it certainly doesn't cover he price difference and make up for the ridiculous, unnessary time and inconvenience it has cause me and every Temu representative involved.
  
  ******* *****

  Business Response

  Date: 06/12/2025

  Hello *******,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback. We genuinely understand your dissatisfaction regarding this matter. According to our latest internal information, our customer service team has reached out to you via email on June 12 and has offered you a new compensation plan. Please check your inbox for more details and respond correspondingly if you have any further requests.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made several orders through the company order numbers are Order ID: ************************, Order ID: ************************, Order ID: ************************, Order ID: ************************, Order ID: ************************, Order ID: ************************, Order ID: ************************, All of which have been stuck in shipping way past the delivery date, made every day communication with the company to get it resolved and still do not have my packages nor has the company resent the items that I never received.

  Business Response

  Date: 05/10/2025

  Hello ******,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have investigated this issue and our team has confirmed that all the orders you mentioned have been delivered.
  
  Our customer service department has also offered you an explanation through an email ticket on May 8. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

  Customer Answer

  Date: 05/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 22, 2025, I selected a $150 payout to ****** from a Temu promotional event. Instead of transferring the funds to ******, Temu incorrectly deposited the amount as Temu store credit.This issue is not related to the $100 ****** payment I previously received on April 14, 2025. I have provided screenshots clearly showing the $100 was received via ******, and that the $150 was issued separately as credit.Temu customer service continues to reference the $100 payment and now falsely claims I did not have ****** linked despite evidence proving otherwise. Their explanations have changed repeatedly, and no resolution has been provided.I am seeking either the proper $150 refund to my ****** account or compensation in the amount of $200 Temu credit due to mishandling, delay, and misleading communication.

  Business Response

  Date: 05/09/2025

  Hello Savannah,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback, and we are sorry that you are experiencing difficulties with our promotional activities. Upon checking, our customer service team has been working diligently with the relevant departments to thoroughly investigate and verify the matter. This comprehensive process requires some time to ensure that we provide you with accurate and reliable information. They will provide you with feedback as soon as they have an update. Please pay close attention to your inbox and await the resolution.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was going to do a purchase temu And?My aunt stated that the prices don't look right so I placed all the orders into her cart. Her total came out to be $340.She only have a 1.50 in credit. My order came up 368 And I have a $47 credit on my account.This is price gouging at its finest

  Business Response

  Date: 05/10/2025

  Hello Kashandrell,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We understand your concern about the price change. Prices may vary due to adjustments in product costs or the end of a promotional offer. Please check the latest price shown on the product page for the most accurate update. Promotions are system-generated, and the supplier cannot manually control which account receives a discount. The system selects eligible accounts at different times. Our customer service department has also offered you an explanation through online chat on May 2. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******
  

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to return a number of items but unable to talk to a human in regards to obtaining return tag and address

  Business Response

  Date: 05/09/2025

  Hello *******,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience that this may have caused. Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items.
  
  If you are not satisfied with any items you received in your order, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (********************************************************************************). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit ****************************************************************.
  
  The first return for each order is FREE and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Temu, which was unexpectedly returned to the sender by the shipping carrier. I provided evidence to Temu showing that the return had been completed. Instead of offering to resend the item, Temu issued an automatic refund without notifying me or seeking my consent.I did not request a refund; I still want the item I ordered. The return was not due to any fault of mine. I have contacted Temu's customer service requesting a reshipment, but the issue remains unresolved.Desired Resolution:I am seeking either a reshipment of the original item at no additional cost or the ability to reorder it at the same price.

  Business Response

  Date: 05/09/2025

  Hello Xuezhi,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We understand how frustrating this situation must be and sincerely apologize for the inconvenience caused.
  
  To help prevent similar issues in the future, we kindly suggest double-checking that your shipping address is complete and accurate when placing an order. Our customer service department has offered you a compensation plan on May 9. Please check your Temu account for more details.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

• Initial Complaint

  Date:05/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an e-bike and could not even ride because of it need a motor and control box. The bike has never ran. The total was ******. Here is the order number PO-211-***************** And to replace the parts it would cost ******

  Business Response

  Date: 05/09/2025

  Hello *******,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have carefully investigated your case with the relevant department and can confirm that our customer service department has emailed you on May 8 and proposed a partial refund solution for you. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

  Customer Answer

  Date: 05/09/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I paid ****** how to is ****** dollars going to get the parts to fix the Error code 7 which is controller and Error code 9 which is a motor. The controller is over ***** and the motor is ****** before taxes and shipping. I have a dead e-bike at my house I can ship back because of bike not fitting in the box and the box is ruined. No one has even got to ride it and enjoy it because it was broken when I got it.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Heather

   

   

  Business Response

  Date: 05/20/2025

  Hello *******,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback, and we sincerely apologize for the inconvenience this situation has caused. We fully understand your frustration. According to our latest internal information, our customer service team has reached out to you via email and offered you a full refund solution. Please check your inbox for more details and respond correspondingly if you have any further requests.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

  Customer Answer

  Date: 05/20/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Heather

   

   

  Customer Answer

  Date: 05/20/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Heather

   

   

  Customer Answer

  Date: 05/20/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Heather