Business Profile

Online Shopping

Temu.com

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,964 total complaints in the last 3 years.
2,138 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/02/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Seller from Temu scammed by sending **** letter envelope instead of an actual package. Please see **** tracking info they provided for a heavy package: **********************
Business Response
Date: 05/12/2025
Hello *********,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been refunded to you on May 11. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.

Our customer service department has also offered you an explanation through an email ticket on May 11. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Initial Complaint
Date:05/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint regarding an unresolved issue with Temu involving a promotional credit that was supposed to be issued to my ****** account. I placed multiple orders during a promotional period of "WinCredit" where Temu advertised credits would be applied to ****** accounts. (Order date: April 25) However, due to what Temu has now claimed was a "failure to connect the ****** account in time"which I believe was due to a system issue on their endthe credits were instead issued to my Temu account. This is not what was promised, nor what I intended. I contacted customer service multiple times, clearly explaining that I had intended to receive ****** credit and that I am unable to use Temu credits in place of actual refunded money. Despite repeated requests, Temu has refused to reverse or properly issue the funds. The agent is not responding my questions but keeping stalling every time. (Ticket Number 1745956334211294)I find this unacceptable, as it feels deceptive and it's like a scam. The promotional offer was clearly tied to ******, and the system error was not due to user action. *********************** refusal to issue the credits through ******** initially advertisedhas caused me financial inconvenience, especially since these were not store credits but cash-equivalent refunds I was relying on. I request that Temu be required to fulfill their original promotional terms and return the amount in question ($110) to my ****** account, not as ********************** credit. I am very disappointed with how this was handled and hope the BBB can help resolve this matter fairly.
Business Response
Date: 05/10/2025
Hello Xipu,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused.

We understand how you feel and we want to help you. However, as stated in our previous email that the reason your reward is directed to your Temu account due to your ****** account was not applied on the promotional page within the specified timeframe. Rest assured that the credits or reward directed to your Temu account can be used when placing orders on Temu and can be used in combination with coupons, free shipping activities, and other discounts. Our customer service department has also offered you an explanation through an app message on May 4. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Initial Complaint
Date:05/02/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/31/25, I bought what was advertised as a self-dispensing ice maker (PO-211-06715089820792999).13 of the 15 images shown are what I thought I was buying. The manual shows the product I wanted. I called Temu before purchasing. The **** assured me I would receive a self-dispensing ice maker. He said to ignore the 2 conflicting photos. When I received it, I knew it was not what I ordered. I called Temu and reported the error. They shipped an identical ice maker that I didnt want. I opened a ticket (****************). Emails have been going back and forth with several Temu **** for over a month, with no resolution. I requested to receive the item that I believed I was buying OR that Temu credits my account for the difference in cost of the product they said I was supposed to buy. They wont do either.Temu and the merchant have acknowledged (in writing) that multiple models are shown yet have not addressed the issue. FALSE ADVERTISING AND DECEPTIVE TO CUSTOMERS! ITS STILL BEING MISREPRESENTED, WITH A MANUAL FOR A DIFFERENT PRODUCT. Temu and the merchant are engaging in UNETHICAL PRACTICES BY MISLEADING CUSTOMERS!Listing: ***************************************************************************************************** Temu should credit my account for the difference in price for what I received and what I was supposed to receive. There is another listing for a self-dispensing ice maker for almost $300.
Business Response
Date: 05/11/2025
Hello *******,

I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback. We have verified that you have returned the item, and a refund was processed and issued to you on May 8th.

Additionally, we sincerely regret any inconvenience caused by the issue with the product description. We want to inform you that the item has now been removed from our listings. Our customer service department has also provided you with a compensation offer to help make up for your dissatisfaction. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter. Thank you for your understanding.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*****
Customer Answer
Date: 05/12/2025
Please see the attached user manual that came with the ice maker I received and was downloadable from your website when the item was still being listed. That is what I though I was buying and that's what I was told i was buying by a Temu representative. The model number that was advertised on the listing is HZB-20DN. That listing has now been deleted. Link to product I should have received: ************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
The price difference between the one I bought and the one I should have received is $224. Temu refuded me for $118.96 and gave me a credit of $50 which is $168.96. Temu needs to credit my account with an additional $173.04. I explained to your email team that I accepted the $50 credit, but that it was not a resolution because the price difference of what i should have received and what I actually recieved is much more than $50 plus the refund. Temu falsely advertised the item and has acknowledged that more than once in emails, but Temu won't take the responsibility for their own false adveristing. This issue has taken a great deal of time and effort and has been going on for over a month now.Temu doesn't practice good business ethics and that's an understatement. The item was still listed for weeks after I pointed it out that 13 of the 15 photos matched exactly what I wanted and thought I was buying. The manual with the item continued to be for model number HZB-20DN. Ot litterally took Temu weeks to take down the product.While $50 is a nice gesture, it certainly doesn't cover he price difference and make up for the ridiculous, unnessary time and inconvenience it has cause me and every Temu representative involved.

******* *****
Business Response
Date: 05/21/2025
Hello *******,

I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback. We truly understand your frustration and the disappointment you've experienced with your ice maker order, and we sincerely apologize for all the inconvenience this issue has caused you. Upon checking, your order has been refunded to you on May 8th.

Additionally, we can confirm that the Temu credit was issued to you on May 11th as compensation. While we understand that this may not fully address your concerns, this is currently the best resolution we are able to offer at this time. We appreciate your continued patience and understanding during this time.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*****
Customer Answer
Date: 05/22/2025
Grace,
Since your replies to my compaint are basically the same, I've copied and pasted my first reply to you because my reponse is also the same:
Please see the attached user manual that came with the ice maker I received and was downloadable from your website when the item was still being listed. That is what I thought I was buying and that's what I was told i was buying by a Temu representative. The model number that was advertised on the listing is HZB-20DN. That listing has now been deleted. Link to product I should have received: ************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
The price difference between the one I bought and the one I should have received is $224. Temu refuded me for $118.96 and gave me a credit of $50 which is $168.96. Temu needs to credit my account with an additional $173.04. I explained to your email team that I accepted the $50 credit, but that it was not a resolution because the price difference of what I should have received and what I actually recieved is much more than $50 plus the refund. Temu falsely advertised the item and has acknowledged that more than once in emails, but Temu won't take the responsibility for their own false adveristing. This issue has taken a great deal of time and effort and has been going on for over a month now.Temu doesn't practice good business ethics and that's an understatement. The item was still listed for weeks after I pointed it out that 13 of the 15 photos matched exactly what I wanted and thought I was buying. The manual with the item continued to be for model number HZB-20DN. It litterally took Temu weeks to take down the product.While $50 is a nice gesture, it certainly doesn't cover he price difference and make up for the ridiculous, unnessary time and inconvenience it has cause me and every Temu representative involved.

******* *****
Business Response
Date: 06/12/2025
Hello *******,

I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback. We genuinely understand your dissatisfaction regarding this matter. According to our latest internal information, our customer service team has reached out to you via email on June 12 and has offered you a new compensation plan. Please check your inbox for more details and respond correspondingly if you have any further requests.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*****
Initial Complaint
Date:05/02/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made several orders through the company order numbers are Order ID: ************************, Order ID: ************************, Order ID: ************************, Order ID: ************************, Order ID: ************************, Order ID: ************************, Order ID: ************************, All of which have been stuck in shipping way past the delivery date, made every day communication with the company to get it resolved and still do not have my packages nor has the company resent the items that I never received.
Business Response
Date: 05/10/2025
Hello ******,

I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have investigated this issue and our team has confirmed that all the orders you mentioned have been delivered.

Our customer service department has also offered you an explanation through an email ticket on May 8. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
******
Customer Answer
Date: 05/11/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

****** ******
Initial Complaint
Date:05/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 22, 2025, I selected a $150 payout to ****** from a Temu promotional event. Instead of transferring the funds to ******, Temu incorrectly deposited the amount as Temu store credit.This issue is not related to the $100 ****** payment I previously received on April 14, 2025. I have provided screenshots clearly showing the $100 was received via ******, and that the $150 was issued separately as credit.Temu customer service continues to reference the $100 payment and now falsely claims I did not have ****** linked despite evidence proving otherwise. Their explanations have changed repeatedly, and no resolution has been provided.I am seeking either the proper $150 refund to my ****** account or compensation in the amount of $200 Temu credit due to mishandling, delay, and misleading communication.
Business Response
Date: 05/09/2025
Hello Savannah,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback, and we are sorry that you are experiencing difficulties with our promotional activities. Upon checking, our customer service team has been working diligently with the relevant departments to thoroughly investigate and verify the matter. This comprehensive process requires some time to ensure that we provide you with accurate and reliable information. They will provide you with feedback as soon as they have an update. Please pay close attention to your inbox and await the resolution.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Initial Complaint
Date:05/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was going to do a purchase temu And?My aunt stated that the prices don't look right so I placed all the orders into her cart. Her total came out to be $340.She only have a 1.50 in credit. My order came up 368 And I have a $47 credit on my account.This is price gouging at its finest
Business Response
Date: 05/10/2025
Hello Kashandrell,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused.

We understand your concern about the price change. Prices may vary due to adjustments in product costs or the end of a promotional offer. Please check the latest price shown on the product page for the most accurate update. Promotions are system-generated, and the supplier cannot manually control which account receives a discount. The system selects eligible accounts at different times. Our customer service department has also offered you an explanation through online chat on May 2. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Initial Complaint
Date:05/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am trying to return a number of items but unable to talk to a human in regards to obtaining return tag and address
Business Response
Date: 05/09/2025
Hello *******,

I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience that this may have caused. Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items.

If you are not satisfied with any items you received in your order, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (********************************************************************************). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit ****************************************************************.

The first return for each order is FREE and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

Best wishes,
******
Initial Complaint
Date:05/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with Temu, which was unexpectedly returned to the sender by the shipping carrier. I provided evidence to Temu showing that the return had been completed. Instead of offering to resend the item, Temu issued an automatic refund without notifying me or seeking my consent.I did not request a refund; I still want the item I ordered. The return was not due to any fault of mine. I have contacted Temu's customer service requesting a reshipment, but the issue remains unresolved.Desired Resolution:I am seeking either a reshipment of the original item at no additional cost or the ability to reorder it at the same price.
Business Response
Date: 05/09/2025
Hello Xuezhi,

I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand how frustrating this situation must be and sincerely apologize for the inconvenience caused.

To help prevent similar issues in the future, we kindly suggest double-checking that your shipping address is complete and accurate when placing an order. Our customer service department has offered you a compensation plan on May 9. Please check your Temu account for more details.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

Best wishes,
******
Initial Complaint
Date:05/01/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an e-bike and could not even ride because of it need a motor and control box. The bike has never ran. The total was ******. Here is the order number PO-211-***************** And to replace the parts it would cost ******
Business Response
Date: 05/09/2025
Hello *******,

I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have carefully investigated your case with the relevant department and can confirm that our customer service department has emailed you on May 8 and proposed a partial refund solution for you. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*****
Customer Answer
Date: 05/09/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I paid ****** how to is ****** dollars going to get the parts to fix the Error code 7 which is controller and Error code 9 which is a motor. The controller is over ***** and the motor is ****** before taxes and shipping. I have a dead e-bike at my house I can ship back because of bike not fitting in the box and the box is ruined. No one has even got to ride it and enjoy it because it was broken when I got it.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Heather

Business Response
Date: 05/20/2025
Hello *******,

I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback, and we sincerely apologize for the inconvenience this situation has caused. We fully understand your frustration. According to our latest internal information, our customer service team has reached out to you via email and offered you a full refund solution. Please check your inbox for more details and respond correspondingly if you have any further requests.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*****
Customer Answer
Date: 05/20/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Heather

Customer Answer
Date: 05/20/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Heather

Customer Answer
Date: 05/20/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Heather
Initial Complaint
Date:05/01/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I encountered deceptive pricing practices on the Temu platform. While browsing, I observed that products advertised with significant discounts (e.g., -20%) were actually priced **higher** than the original price when added to the cart.Example: A product priced at 30 DH was shown with a -20% discount but was later displayed at 36 DH at checkout.I contacted Temu's customer service multiple times to address this issue, but I only received generic responses that did not resolve the matter. They incorrectly referred to payment installment options, which were not relevant to my case. The price change occurred **before** any payment method was selected.This pricing strategy misleads consumers into thinking they are getting a discount when in fact, the price increases. As a result, I filed a formal complaint with the ************************ (***), which I have registered under **reference number 186915078**.I have not completed any purchases on Temu due to this issue and am seeking a resolution to ensure that Temu:- **Corrects the deceptive pricing strategy** and guarantees **accurate and transparent pricing** for all products,- Ensures that all discounts shown on the platform lead to actual **price reductions**,- Implements better customer support for handling such issues.I request that BBB facilitate a resolution by encouraging Temu to make necessary corrections. I also want them to be held accountable for this deceptive behavior to prevent other consumers from being misled.Thank you for your assistance.
Business Response
Date: 05/09/2025
Hello Soufiane,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

The price displayed on the product details page reflects the estimated amount after all applicable discounts and credits have been applied to the specific product. However, in the shopping cart, some discounts and credits may be distributed across multiple products, rather than applied to a single item. As a result, the discount amount may appear differently in the cart. If you'd like to compare the original price of the product without discounts and credits, please refer to the selling price shown next to the discounted price on the product page.

We understand that changes in price display formats can be a matter of personal preference. If you prefer the original pricing display style, we're happy to assist you in restoring it. Our customer service department has also offered you a compensation plan on May 8. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Customer Answer
Date: 05/09/2025
The explanation provided by Temu is inadequate and avoids the main issue of deceptive pricing practices. My complaint is not about a personal preference in how prices are displayed, but about a systemic and misleading pricing strategy used on Temu's platform.

As I have demonstrated with clear evidence, Temu displays grossly inflated original prices, applies fake discounts, and shows misleading final totals. This tactic is intended to manipulate customers into believing they are receiving major deals, when in fact the pricing is neither transparent nor honest. This practice affects all customers and results in illegitimate financial gain for the company likely amounting to millions of dollars.

Temu has failed to address my request for a serious resolution or to offer appropriate compensation for the time lost, misleading experience, and emotional frustration Ive suffered. A $10 credit is not acceptable and shows a lack of accountability.

I am requesting that Temu provide a transparent explanation, cease this deceptive pricing model, and offer appropriate financial compensation for my experience which I estimate to be $5,000. I am also considering further legal action and will involve the *** and international consumer protection agencies if needed.

Business Response
Date: 05/20/2025
Hello Soufiane,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused.

Please rest assured that we take your concerns seriously and are actively working to review the situation. Our customer service department will offer you a new compensation plan on May 21. Please keep an eye on your inbox. In addition, we kindly ask that you provide our customer service department a screenshot of the product detail page as well as your shopping cart to help them assist you more effectively.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Customer Answer
Date: 05/22/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Dear BBB Representative and ******* (Temu.com),
Thank you for your message.
I appreciate the acknowledgment of my complaint and your willingness to offer a new compensation plan. However, I must clearly state the following points:
To date, no compensation (neither the promised $20 nor $30) has been credited to my Moroccan Temu account, despite repeated confirmations via email.
My core concern remains unaddressed: misleading pricing practices between the product detail page and the final checkout page, which I believe may constitute deceptive marketing under U.S. consumer protection laws.
While Ive repeatedly been asked to provide screenshots (which I already submitted via email), Im willing to provide them again if a formal complaint process is acknowledged and escalated to a senior representative.
What Im Requesting:
Immediate confirmation and visible application of the promised credit in my account.
A clear and documented explanation from Temu on how pricing is calculated and displayed to international users.
A minimum compensation of $5,000 USD, not in store credit but via direct reimbursement, for time, stress, and potential deceptive business practices. This figure is not arbitrary but reflects both the personal cost of this issue and the possible scope of broader consumer deception.
Next Steps:
If these requests are not formally addressed within 10 days, I will proceed with:
Escalating this matter to the ***************************** (FTC) under deceptive trade practice laws.
Contacting consumer protection authorities in ******* and the *************** as the issue affects international customers.
Seeking class-action counsel to explore whether this issue affects other customers similarly.
Thank you to the ******************** for facilitating this process. I hope Temu chooses to resolve this matter promptly and responsibly.
Sincerely,
******** ******
**********, *******
Complaint #********

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Soufiane

Business Response
Date: 06/12/2025
Hello Soufiane,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We are unable to fulfill your request for compensation of $5,000. Our customer service team issued credits to your account balance on May 8 and May 21 as a compensation for your time and effort, and they also offered you a detailed explanation regarding the price difference before. Please log in to your account to view the details.

To protect your data privacy, please message us through Temu.com or Temu app live chat if you need further assistance or more detailed explanation regarding this issue.

Best wishes,
*******
Customer Answer
Date: 06/12/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Dear BBB and Temu (*******),
Thank you for your response. However, I formally reject Temus proposed resolution.

?? Key ******************************************start="622" data-end="625"> The $30 credit issued is only valid on a ****-region account, but I reside in *******. This makes the compensation inaccessible and ineffective. I do not accept compensation that cannot be used in my region. This is not a valid resolution.
Product Misrepresentation / **************************start="918" data-end="921"> I previously purchased an SD card from Temu which was found to be fake. After initiating a dispute, I received a refundbut this confirms that Temu has allowed counterfeit products to be sold on its platform.
Pricing *******************start="1156" data-end="1159"> Prices shown on product detail pages do not match those shown in the cart, due to undisclosed discount spreading tactics. This is a misleading pricing strategy that deceives consumers and has global impact, not just in the **************** Miscommunication and ******************start="1438" data-end="1441"> The lack of clarity, constant redirection, and unresolved support tickets have caused serious frustration, time loss, and mental distress. Ive exhausted all normal channels.

?? My Demands:
$5,000 USD compensation via bank transfer (not in unusable credit) for lost time, emotional stress, and misleading business practices.
A formal and public explanation of Temus regional account credit policies and pricing algorithm.
A transparent audit into Temus pricing structure and product authenticity measures affecting global consumers.

?? If Temu Fails to Respond Fairly:
I will escalate this matter to the following **** authorities and platforms, since Temu operates in the **** market and falls under **** jurisdiction:
************************ (FTC): for deceptive pricing and counterfeit goods.
FBI IC3 ********************************** for potential international e-commerce fraud.
*************************** & Better Business Bureau National
Public platforms: Trustpilot, Reddit, social media, and consumer forums.
Consumer protection authorities in ******* for cross-border complaints.
Legal consultation for international consumer rights violations.

I respectfully request that this complaint remain open and unresolved until Temu provides a satisfactory and regionally valid resolution.
Sincerely,
******** ******
**********, *******

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Soufiane

Business Response
Date: 07/11/2025
Hello Soufiane,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

The price displayed on the product details page is the estimated final price after applying all eligible discounts and credits for that particular item. However, once you add items to your shopping cart, some discounts and credits may be distributed across multiple products, rather than applying to a single item. This may result in a slight change in the visible price for each item in the cart.

Additionally, if multiple items are added to the cart and the available discounts or credits are exhausted across those items, any items added afterward will appear at their original or non-discounted price. This happens because the discount or credit has already been fully applied to the previous items in your cart. If you wish to compare the price of an item without any discounts or credits applied, you can refer to the original selling price shown next to the discounted price on the product page.

We are unable to fulfill your request for compensation of $5,000. As a token of apology for the inconvenience caused, our customer service department would like to offer you a compensation of 330 DH, which will be issued to your Temu account. They will offer you a detailed explanation on July 11. Please keep an eye on your inbox for further updates.

To protect your data privacy, please message us through Temu.com or Temu app live chat if you need further assistance or more detailed explanation regarding this issue.

Best wishes,
*******
Customer Answer
Date: 07/15/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Subject: Final Response to Complaint #******** Temu Pricing Deception and Compensation Request
Dear *******,
Thank you for your message regarding BBB Complaint #********.
Your explanation about the pricing mechanism remains unacceptable. The issue is not about me misunderstanding how discounts are distributed it is about Temu failing to transparently and legally disclose this to customers in advance. Nowhere on the product page or during the checkout process does Temu clearly inform users that the "discounts" shown are estimates that will be diluted once more items are added to the cart. This misleads consumers and violates basic principles of fair pricing and truthful advertising.
Additionally, I have already reported that one of the ** cards I purchased through Temu was fake and lacked manufacturer identification (***** branding and serial number). This was tested in a dashcam and showed functional failure. Instead of acknowledging this issue and investigating the seller, your team repeatedly asked for irrelevant evidence.
I reject the offer of 330 DH credit as insufficient and unusable as compensation for the harm, time loss, and bad faith in handling this matter. My demands remain:
A $5,000 U** refund or bank compensation for time lost, repeated failures in service, misrepresentation, and confirmed counterfeit product.
A full audit of Temus pricing presentation system and communication with affected users.
A public response from Temu addressing these unethical practices.
I have already submitted full complaints to:
The *** / IC3
The ************************ (***)
The Better Business Bureau (BBB)
I reserve the right to pursue legal counsel and escalate via international consumer platforms.
If you continue to avoid a serious and lawful resolution, I will consider all legal avenues available to protect consumer rights.
This is my final communication unless your next reply includes a real remedy.
Sincerely,
******** ******
**********, *******
Complaint #********
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Soufiane

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