Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned 6 items and they only refunded 1 and claim they never received the other 5 when I turn the other 5 items where in the same box as the one they did refund, this is very criminal behavior Ive called and chatted with Temu several times a day for about a week and all they keep doing is denying my refund claiming they never received them, I then provided evidence to the effect of me returning them and the tracking of them receiving them plus 3 customer service agents informed me that in the video provided by the warehouse it clearly shows they never opened my package to check the contents inside, the 3 customer service agents filed tickets to this affect and Temu just keeps denying my refund as to steal my money and not refund it, very sketchy business practices and dishonest criminal behavior

  Business Response

  Date: 03/27/2025

  Hello ******,

  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that the requested items have been refunded to your Credit balance. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.Our customer service department has also offered you a compensation plan on March 23. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  ******

  Customer Answer

  Date: 03/27/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  Business Response

  Date: 04/05/2025

  Hello ******,

  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback, and we sincerely apologize for any inconvenience this may have caused.

  After carefully reviewing the details, we can confirm that our customer service team has issued a refund for the requested items to your Temu credit balance. A detailed explanation and compensation plan were also sent to the account associated with this order on March 23. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.

  To protect your data privacy, please message us through Temu.com or Temu app live chat if you need further assistance or more detailed explanation regarding this issue.

  Best wishes,

  Customer Answer

  Date: 04/07/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

  It took weeks to respond and only when I filed a complaint with the BBB did something get done thats unacceptable business practices, I was called a lier and made to feel like a criminal by the customer service department and so called escalation team or supervisor whatever they claim to be, you cannot treat American people like this and try to steal there hard earned money theres still items not refunded and items there refusing to do right by so until these issues are permanently resolved the complaint will remain 

   

• Initial Complaint

  Date:03/19/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered few items from temu on march 1 and apparently the items came way earlier than usuall order which i used to get which made me suspicious and the package came on march 11 and when i opened the package it did not have any ipad cases and when i asked for the missing item to temu they checked and told its packed and sent which they lied and there they are not acting responsible for the money i lost this is so disrespectable from there side and i am filling a consumer case violation here also against temu for the inconveniences caused all their staffs are not friendly too especially ******* and ****.I want them to pay my cash back for the missing items or i will surely make this a issue.

  Business Response

  Date: 03/27/2025

  Hello ****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that all the items in your order were shipped and packaged according to the order requirements. Our warehouse team has also conducted a thorough review of the shipping process, including reviewing the shipping video, to ensure that the items were shipped in full accordance with the order. Unfortunately, we are unable to fulfill your request for a refund, as the items were shipped according to the order. We apologize for any disappointment this may cause, and we hope that you will consider shopping with us again in the future.
  
  Our customer service department has also offered you an explanation through an email ticket on March 19. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 03/27/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  This people from temu just says this to all the people here my friend had the same issue and they blamed the customer saying its not their fault and its the customers fault they are never a reliable shopping partner i dont suggest anyone buy from them
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  Business Response

  Date: 04/02/2025

  Hello ****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience. We have conducted a thorough investigation with our warehouse team to ensure that all procedures were followed correctly. According to our records and the warehouse's confirmation, we have verified that the correct quantity of goods was dispatched from our facility, and there were no discrepancies in the items shipped.
  
  Given that our internal checks have confirmed that the order was sent out in full, we are unfortunately unable to offer a refund for the items you have reported as missing. We understand that this may not be the resolution you were hoping for, and we truly regret any frustration this may cause.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the product on December 18. I was promised delivery within 30 days. But I received the product on February 6, or 20 days later.

  Business Response

  Date: 03/27/2025

  Hello Armin,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. At Temu, we offer a diverse range of products to our customers, supported by various sustainable shipping methods, including sea freight. We typically provide tracking information so you can stay informed about your product's shipping method and estimated delivery time. Upon checking, we have confirmed that the package you mentioned was shipped via sea freight, and the estimated delivery time was February 8. The actual receipt time was February 6, which did not exceed the estimated delivery time.
  
  Our customer service department has also offered you an explanation through an email ticket on March 26. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

• Initial Complaint

  Date:03/18/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered an item from this website. Item says delievered but was not delievered to my address. I showed proof multiple times of not receiving my package and they keep denying me for a refund. Even though i have multiple options for proof. Including video evidence i never received a delivery on day in question. It has been 2 weeks and they refuse to give me my money back.

  Business Response

  Date: 03/26/2025

  Hello ******,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that $62.25 has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Our customer service department has also offered you an explanation through an app message on March 20. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent a whole lot of item and it has on the package , I did not order these. They want me now to pay ***** to send them back and I am not going to do that. Then I ordered 1 brown size 3 leather suit , they sent me 2 size leather suits plus some small ones. And I order 1 black leather suits size 3 and they sent me 3 black leather suits , 2 size. I have a whole room full of stuff that I didn't order. I ordered a gold chain today and when I call them they hang up on me. I tried calling the post office and they always hang up on me. Because I have whole room full of stuff that I did not order , and some things I did order but they sent 5 instead of 1 . Last Thursday I received a 36 x 40 inch frame with ***** and the 123 disciples and then I noticed on Friday that they were going to send me another one . So I went to the shipping room and saw the boxes had the flyer on them . The last one told me they did didn't have the item but when I received it they would let me know. Then I ordered a 1 ***** numeral pants suit and they sent me 2 ***** large hoodies and 2 large hoodies and no pants. I spent thousands of dollars from this company and they ripped me off from day 1 . They send me the wrong size then I send it back to them then they send it back to me again , How am I supposed to know what is in the package if I don't open it .

  Business Response

  Date: 03/25/2025

  Hello ****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience that this may have caused. We have checked the details you provided and, after our investigation, we can confirm that we haven't detected any unusual / unauthorized charges in your account. 
  
  Furthermore, we want to emphasize that all our payment links have obtained ************************** Security Standard (PCI DSS) certification, ensuring the security of customer payment information. Additionally, Temu collaborates with major payment networks, each equipped with its security and authentication protocols for added protection, including **** Secure, MasterCard ID Check, **************** SafeKey, Discover ProtectBuy, and JCB J/Secure. 
  
  If you are not satisfied with any items you received in your order or if you received the wrong items, you may apply for a refund within 90 days of purchase. To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit ****************************************************************.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 17th, I was scrolling Temu when an accidental unapproved purchase was placed using their one click 'buy now' option. The order number is PO-211-*****************. I immediately contacted them to resolve this issue requesting cancelation of the order. Instead of assisting, they have done everything to avoid the issue and the package has now shipped. The delivery address for this order is 'RETURN TO SENDER DO NOT SHIP CANCEL ORDER' . Meaning i will not be receiving the $100+ order. Upon advising them of this, they told me I must refuse delivery of the package when it arrives. Even though it will never arrive. I have already contacted ***** in an attempt to resolve this, and they stated any updates must be made from the shippers end. So this unapproved order is at a complete standstill. At this point, they have the product and my money. I want this order completely refunded and/or the shipping address updated.

  Business Response

  Date: 03/26/2025

  Hello *******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been refunded to you on Mar 26. Once the refund has been successfully processed, please note that it may take 1-5 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******
  

  Customer Answer

  Date: 03/27/2025

  Thank you *******!
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* **** (*****)

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They did unauthorized purchase and I brought this to their attention and showed them and told them and they said there's really nothing they can do and the money was for my children and they wanted to act like they don't know what was going on I showed him told him more than once they they took $12 out of my cash app without my authorization and they're giving me a runaround such a hassle just to compensate me or something cuz I think that was wrong and I'm very upset and I think that's very un professional

  Business Response

  Date: 03/26/2025

  Hello ******,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the details you provided and, after our investigation, we can confirm that we haven't detected any unusual / unauthorized charges in your account. Please check with your family if they placed the orders using your account or debit card. We also recommend contacting your bank or the payment channel associated with the transaction. They can provide you with detailed Information and further assistance.
  
  Furthermore, we want to emphasize that all our payment links have obtained ************************** Security Standard (PCI DSS) certification, ensuring the security of customer payment information. Additionally, Temu collaborates with major payment networks, each equipped with its security and authentication protocols for added protection, including **** Secure, MasterCard ID Check, **************** SafeKey, Discover ProtectBuy, and JCB J/Secure. 
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

• Initial Complaint

  Date:03/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date that the package was delivered was on Saturday March 15th 2025 around 9:00 in the morning but it was delivered to the wrong address I had went to the site to let him know that the product was delivered again to someone else's address I have provided adequate proof pictures showing the color of the house and the number of the house that it was delivered to and showing them the color of my residence and the number of my residents which is two different numbers and two different colors and I'm still being told that I'm a liar that it was delivered to me which it was not this is the second package that was delivered that did not come to **** have provided several pictures of my establishment and I will now be providing the last two pictures of the residents that my merchandise has been delivered two, babe let's go tow truck okay yeah I

  Business Response

  Date: 03/25/2025

  Hello *******,

  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your patience. We sincerely regret that your original package was not successfully delivered.

  To resolve this issue, Temu has processed a replacement shipment for you. The new package is being shipped via ****. According to our latest tracking update, as of March 25, 2025, at 3:27 PM EDT, your package has arrived at the **** regional distribution center in ****************************. The estimated delivery date for this package is on or before April 2, 2025. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

  Best wishes,
  ******

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/21 I was sent a notice of a coupon for $100 off and that I could use it now.A sample is attached. I spent $100 and they wanted my credit card. Next thing I know, they charged my card. I questioned them and they explained that I did not push a certain button at the bottom. There was another one for $153.92 which did the same thing and informed them to cancel and the credited that one. At this point i FILED A DISPUTE AND THE $109 was credited back.On 2/5 I received refunds totaling $98.17.Then on 3/5 I was charged the same amount. I did not see a response from you about this so I questioned and received the letter asking me to detail.I messaged *** told TEMU that if they would send me a return label, I would return most of the items. I was told that because of this claim they could not do anything.

  Business Response

  Date: 03/25/2025

  Hello *****,

  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked your order details and found that you have initiated a dispute on the order, therefore your payment has been stopped by your payment channel. As a result, we are unable to process any after-sale matters at this time. Please wait patiently for the outcome of the dispute, as the processing of the dispute depends on your payment channel. We recommend that you keep track of the bank's refund status, as it may take some time for them to process it. We appreciate your patience during this process. If your chargeback has been unsuccessful, you can still apply for after-sales service on our company.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

  Best wishes,
  ******

• Initial Complaint

  Date:03/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, I placed an order on temu.com, but I was expecting to be given a chance to specify which payment method I could use. Instead, the charge was made to an account that I knew I did not have an adequate balance. I wanted to change it to another debit card installed in my account, but the website did not allow me to do it. I had no choice but to cancel the entire order because I did not want to leave myself with an overdraft. What happened? Temu canceled the order, but I NEVER RECEIVED EVEN ONE NOTICE THAT I COULD DISPLAY TO THE BANK IN WHICH THE ACCOUNT WOULD BE OVERDRAWN!!! Grabbing money and showing that the paying customer is not to be considered seems to be the policy. I'm feeling that shopping on Temu is too risky if such things are programmed to work without giving the customer the ability to choose which payment method to use for payment. This has me truly disgusted. I have the balance in a second debit card in my account there, but no, I wasn't to be givein any consideration; go ahead, charge the account to create an overdraft, and never mind that the paying customer will suffer damages!!!

  Business Response

  Date: 03/24/2025

  Hello *******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. According to our latest internal information, our customer service team reached out to you on March 23 via email ticket **************** with instructions on how to bind your bank card.
  
  Furthermore, we have verified that emails were sent to the email address associated with your account on March 16th to inform you of the order cancellation. We recommend checking your email's spam to see if you received this notification.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 03/24/2025

  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I filed the complaint largely because an employee at my banking institution mentioned that because Temu is based in *****, unauthorized charges from unknown entities could be a result of my dealings with Temu. I would not have known anything about such connections, but she was the one who urged me to make contact to see what I could do, if anything, to make my purchases more secure.

  I do not have any incoming emails from Temu dated March 23 to the emali address on which this notice came; it is the same email address that I now use with Temu. However, I know that sometimes there is a delay in deliveries of emails, so it might be coming very soon. I will follow any instructions that are mentioned. However, I would like to request a way that I can make contact more directly. I end up turning to the Better Business Bureau frequently because of the all-too-common practice that many businesses have of "hiding" from the public by not providing options for direct contact should problems arise. As a published writer, I have written about this pratice in the following editorial:

  Hiding from Humans
  ********************************

  Because the bank is better informed than I am, I only acted according to the urgings of the bank employee with whom I spoke. BBB too often acts like a sort of "communications agent" when I have no guaranteed method of communication, and I am sure that BBB sees a complaint with my name on it and groans, but when I am given no alternative, I know that BBB can make the connection even if I cannot do it myself.

  I understand that by choosing to accept the business response that my complaint will be closed as resolved. I might mention that today is my 73rd birthday, so I am giving my thanks that Temu has made efforts to resolve this problem even if it is not confirmed as a real problem with Temu. I could not afford to ignore a warning from my bank; they are the ones who control the purse strings, not me!
  
  Respectfully submitted,
  
  ******* ****
  ************** cellphone
  ************** fax