Business Profile

Online Shopping

Temu.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Shopping.

Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,546 total complaints in the last 3 years.
1,494 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/12/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with Temu, but I later realized that some of the sizes were wrong and cancelled that order. I later resubmitted the order, but paid using Klarna. Although I paid using Klarna, **** withdraw the total price for my purchase. I have contacted the company and they have agreed to return my money, but I have not received it yet. I am requesting a refund of $78.87.
Business Response
Date: 11/13/2022
Hello ******
I am Dada Sun from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Could you please provide your order number to me? I will review your case with operation team and reply to you soon.
Thank you.
Dada Sun
[email protected]
Initial Complaint
Date:11/11/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have never ever made any purchases from this website and didn't even know they existed till today 11/10/22. There is 3 purchases that were made without my knowledge. The first one is $20.89, $29.83, and another $29.83. I do not have any accounts with this site. I don't even have a email confirmation with the order number or tracking number. I do not trust this site at all, not even the costumer service. I will be getting my bank involved and if things escalate then the law enforcement involved as well too.
Business Response
Date: 11/12/2022
Hello *****,

Good afternoon.
I am Dada Sun from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

According to the information you provided in BBB.org, we could not identify your case. Could you please give me 4 last numbers of your card? so that we could identify your case and take further action.
Note that please DON'T provide your full card number.

Thank you.
Best,
Dada Sun
Initial Complaint
Date:11/09/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business charged six different charges an my debit card fraudulently. I have never heard of this company and woke up this morning to a fraud alert from my bank. I really need the money they took as I was already having a short pay week. I am sickened right now and feel totally violated and hurt that someone could actually be taking advantage of families like this. Please help.
Business Response
Date: 11/14/2022
Hello ******,

I am Dada Sun from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Our records have identified three transactions of $105.70 each, one transaction of $32.48, one transaction of $27.82 and one transaction of $4.84 on November 9, ************************************************ your comment.

We made the full refund of these six transactions today, and will appear at your bank account within 3-7 business days depending on your card bank processing time. Here is the breakdown as below:
transaction 1: $105.70
transaction 2: $105.70

transaction 3: $105.70

transaction 4: $32.48

transaction 5: $27.82

transaction 6: $4.84

Please feel free to contact me if you have any questions or concerns, thank you.

Best,
Dada Sun
Initial Complaint
Date:11/09/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Nov 09 my companion ***** sent me a referral link for Temu which stated in it that I signed up I could get a free gift with free shipping. I inputted all my information into the Temu app in order to get the gift of my choice, which was a cordless vacuum, and after I even inputted my shipping information, the Temu app then suddenly demanded that I perform *************************************** to obtain the cordless vacuum. Therefore the Temu app has obtained my information in a deal where they are not holding up their end of the deal. Temu must ship, without a charge, this vacuum to the address I uploaded into the app.Partially censored, the phone number I inputted into Temu is 718___2271. I believe this is also a login ID.
Business Response
Date: 11/10/2022
Hello Karan

Good afternoon.

I am Dada Sun from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I think there are some misunderstandings about the activity you joined in:
Please see the screenshot as the attachment. The subject of this activity is "Invite Friends & Get Free Gifts' ', and there are 3 steps shown in the page clearly, which are Pick a Gfit -> Invite New Users -> Get Free Gift.

Please feel free to contact me if you have any questions or concerns, thank you.

Best,
Dada Sun
Cell phone: **********
Address: ***************************************************************************
Initial Complaint
Date:11/08/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transactions Dates: 11/7/2022 5 transactions for $117.90 1 transaction for $130.84 6 NSF bank charges for overdraft at $20.00 each = $120.00 Total = ****** Business: Temu.com Unauthorized transactions between the hours of midnight to 7am on 11/7/2022 Fraud against consumers NEW WEBSITE 9/2022 THAT IS BASED OUT OF AN APARTMENT IN:31 ****************************************************** Contact: Dada Sun NUMBER PROVIDED: ************** IS TEMPORARY UNAVAILABLE THEN REDIRECTS YOU TO: ************** that states all representatives are busy.Email: [email protected] or [email protected] No tracking/account/order www.TrustPilot.com reviews states that several have had mass withdrawals from their bank account from a company that they have never ordered from.
Business Response
Date: 11/09/2022
Hello ******,

I am Dada Sun from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm assigned to this case, and I'm here to assist you with investigating and resolving what happened to your account. Our records have identified five transactions of $117.90 each and one transaction of $130.84 on November 7, ************************************************ your comment. On the same bank account, we don't have the record of 6 transactions of $20 each.

According to our records, for each of these transactions, we have received affirmative confirmation from the card issuing bank that the payment has passed the bank's 3-D secure verification, which means the card issuing bank has successfully verified the identity of the payor for each of these ten transactions.

I would strongly suggest that you contact your bank immediately and report the incident to the police. At your request, I would do everything within my power to provide whatever cooperation and assistance required to help you, your bank and/or the police to get to the bottom of this. I'm very sorry for what happened to you. But please understand that we are also the victim, not the perpetrator. If you need anything or have any questions, I'm here to help. You can reach me at [email protected].

Best,
Dada Sun
Customer Answer
Date: 11/09/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******
Of course with all the screen shots from others in the same predicament as myself you seem to have the same thing to say over and over again. I have made a complaint not only to the BBB, Office of the Attorney General, my banking institute...I will be making a police report also. Your phone number and address and response gives no legit reason to what has happened in my life in overdraft and charges over $1000.00 dollars. Provide me with my registration to your website TEMU.COM along with my order of 6 transactions so I can see what I have supposedly ordered in the amounts of 5 transactions at $117.90 and 1 transaction of $130.84 all within a 6 hour time frame in the middle of the night. Surely if you state I have ordered from this company then where is my product/what did I order or do you take my money and give nothing in return?

Business Response
Date: 11/10/2022
Hi ******,
I've been following up your case and here's a report on what I've been able to find so far. We are able to identify six transactions during the timeframe between midnight and 7am on November 5th, 2022 that match the amounts in your reivew. Our record shows that all six transactions passed the 3DS security certification conducted by the card issue bank, who is responsible for the identity verifications of the payers.

After verifying the records, I suggested that you file a report to your card issue bank for refund and call the police for identity theft immediately.

I also took the liberty of contacting the card issue bank at ***************************** on November 7 and alerted the bank about the potential card fraud case. I have not received any response from them so far.

I'm sorry for what happened to you. But please understand that my team is doing everything within our power to help you resolve the case as quickly as possible, subject to applicable privacy policies and laws. I suggest that you contact your bank and urge them to promptly process the refund of your money.
Dada Sun
[email protected]
Customer Answer
Date: 11/15/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******
I finallly received funds back into my bank account thats to my bank institute as a courtesy while ****************** continues to investigate how this situation happened in the first place. 6 transactions went thru my bank before fraud was indicated due to the immediate transaction of one after another in such a short time frame. Temu has not provided any explaination as in my account registration to use their website. No invoice, no product, no account.
Initial Complaint
Date:11/07/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made two purchases from this company just 2 weeks ago I was excited to hear the orders had shipped out within a few days. Contracting the order I hadn't noticed that their system input my street incorrectly I know where I live I input my street ***********************************, their system input brookside b r o o k s i d e that was incorrect I have emailed them several times since this past Monday they said they would refund me for their unprofessional incorrect system not allowing a package to come to my correct address ?! I still to this day have not received anything from them but nothing but bogus emails !!???! Again this morning I attempted to reach their customer service chat which nobody responds they don't care so I am taking care of business the way I need to by reporting their unprofessional so-called bogus business they're doing or not doing I should say !!! Enclosed are the screenshots of the prices I paid for the two orders and my circled address which they input incorrectly I do not live on brookside BROOKSIDE !!! I LIVE ON ****** !!!
Business Response
Date: 11/08/2022
Hello ********,

Good afternoon.

I am Dada Sun from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your case with the logistics team from your lead and confirmed that there are 3 orders with the wrong address.
I apologize for the inconvenience you experienced in this case.

$80.84 of refund will be initiated today to the card you used in the orders and will appear at your financial institution within 3-7 business days depending on your financial institution processing.
Here is the breakdown of the refund:
order number: PO-211-*****************
refund amount: $20.56
order number: PO-211-05191602137593278
refund amount: $17.42
order number: PO-211-05191676662393278
refund amount: $42.86

$10 credit as compensation has been initiated today and will appear at the "credit balance" of your TEMU account within 2 business days.

Thank you for bringing this to our attention. We will definitely strengthen our efforts in screening shipping partners to provide a clean and safe shopping environment for our users.

Please feel free to contact me once you have any questions and concerns, thank you!

Best,
Dada Sun
Cell phone: **********
Address: ***************************************************************************
Initial Complaint
Date:11/06/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order that was never shipped. The order amount was +$90.00. When I contacted customer service that gave me the runaround about giving me a refund. First, agreeing to a refund. Then, saying I had to wait longer before I could asked for a refund for a package that never shipped! I had no choice but to dispute the transaction with my bank.
Business Response
Date: 11/07/2022
Hello *******,

I am Dada Sun from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I followed up on your order and am happy to inform you that the package is on its way. I'm really sorry that it took a while for the logistics information to be updated. But here is the latest shipping status from **** website:
Your order number: PO-211-16179342449273226
Tracking number: 9405536106068940619240
Latest Update:
Your item arrived at our **** facility in *********** ** DISTRIBUTION CENTER on November 6, 2022 at 7:55 pm. The item is currently in transit to the destination.
https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=9405536106068940619240%2C

Usually, if a user could not receive his or her package by the estimated delivery date, a $5 credit for late delivery will be issued by the system automatically. In this case, the delay seems to be longer than usual. So I took the liberty of applying a $30 credit as compensation to the inconvenience. The credit will appear on the "credit balance" of your account within 2 business days.

Thank you for bringing this to our attention. We will definitely strengthen our efforts in screening logistics partners to provide better and more transparent delivery services for our users!

Dada Sun
[email protected]

Customer Answer
Date: 11/07/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

*********************************
Initial Complaint
Date:11/02/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
October 31st, 2022. 10 same charges for $89.85. Whatever this company is for did fraud on my bank account. I black out specific area (the balance on my account). Find a photo attached for evidence purposes. After this has been sent, I am going to report my bank for fraud and have police involved. Please give all of the money back on my account!
Business Response
Date: 11/02/2022
Hello *******,

I am Dada Sun from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm assigned to this case, and I'm here to assist you with investigating and resolving what happened to your account. Our records have identified ten transactions of $89.85 each on October 31, ************************************************ your comment.

According to our records, for each of these transactions, we have received affirmative confirmation from the card issuing bank that the payment has passed the bank's 3-D secure verification, which means the card issuing bank has successfully verified the identity of the payor for each of these ten transactions.

I would strongly suggest that you contact your bank immediately and report the incident to the police. At your request, I would do everything within my power to provide whatever cooperation and assistance required to help you, your bank and/or the police to get to the bottom of this. I'm very sorry for what happened to you. But please understand that we are also the victim, not the perpetrator. If you need anything or have any questions, I'm here to help. You can reach me at [email protected].

Best,
Dada Sun
Customer Answer
Date: 11/02/2022
Better Business Bureau and ************:

I really appreciate you responding quicker than expected. I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. Thank you for being so kind and you did your best as you can. I have filed a fraud with my bank related to this transaction so hopefully I am receiving a full refund of those 10 transactions. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Again, thank you BBB and ************! Stay safe!

Regards,

*****************************
Initial Complaint
Date:10/19/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on there website for two items and they promised to have my order between August 29th-October 7th or they would garentee a full refund which they have actually done, but when I talk to there customer service agents they act like they don't care and call me dear, I understand it is being polite but I am not there dear and all the can keep saying is be patient be patient be patient!! Well I am tried of hearing that this package has been in the same location since August 22nd and not moved!! And past security which I understand but I had a package from wish.com that came from ***** and it got here away earlier than this package has... Well every time I call customer service they act like they don't care and they don't want to do anything about it I told him they should have refund my money and give me another one and shipped the next day service when we can't do that just be patient this is getting ridiculous
Business Response
Date: 10/24/2022
Hello *******,

I'm Dada from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the undelivered items.
I apologize for the undelivered in this case.

Refund of $3.72 has been arrived to the card used on the order on Oct7th.
$10 credits has been initiated to the "credit balance" of your temu account and will be arrived within 1 business day.

Hope this helped and solved the issue. I will keep you informed of the progress of each step.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Best Regards,
Dada Sun

Temu.com
www.temu.com

Customer Answer
Date: 10/24/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

******* Springs

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Complaints

Find a Location

Temu.com

Temu.com

Customer Complaints Summary

If you've experienced an issue

Sort by

Complaint status

Complaint type

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Customer Answer

Temu.com is NOT a BBB Accredited Business.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Temu.com is NOT a BBB Accredited Business.