Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/7 $175.16 Each order should provides me 2 sets of belts, but only arrived single set. I have ordered 60 belts for father's day for our church member. But had arrived only 21 belts. Temu had finally responded and recommending products return right after father's day.They would like to refund me a total of ***** after communication.They rejected to re-ship the remaining items nor refunding all amount due to inconvenience.On the product description, title and pictures are all stating 2 sets each order.

  Business Response

  Date: 06/30/2025

  Hello Yiu,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have checked the order details you provided and are pleased to offer you a full refund for your order. Our customer service department will provide you a detailed explanation on June 30. Please keep an eye on your inbox.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 06/30/2025

  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

  Thank you so much for doing it in the right way *******!
  
  Regards,
  
  *** ***** ***

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Temu sent me a package I had ordered and when I opened it, it was infested with mold and I had to promptly throw the package away since I am immunocompromised and just being in contact with mold was bad for my health, I am experiencing symptoms of mold sickness. I reached out to Temu as soon as I received the package and since I could not ship it back pertaining to the fact that it was infested with mold, I asked for a return without a refund. But after a lot of back and forth, they only agreed to refund me 50% of the money, which is ridiculous right? Considering the fact that I had to throw the whole package away without being able to salvage anything. They told me that the best thing they could do was escalate the problem with a ticket which I begrudgingly agreed to and guess what? I keep being spammed with the same message about having to return it and how to return it. So moral of the story is, never order from temu! God forbid you order something and it arrives with mold on it! They will want you to return it and put thousands of other packages and people at risk.

  Business Response

  Date: 07/02/2025

  Hello Shuvoshree,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  After reviewing the photos provided, we regret to inform you that the current details are insufficient to verify the issue. In order to assist you more effectively, we kindly ask that you provide additional details, such as videos showing the issue in question. Our customer service department will offer you an explanation and a compensation plan regarding this issue on July 2. Please keep an eye on your inbox for further updates.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

• Initial Complaint

  Date:06/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I left an abusive relationship and as final retaliation he hacked all my accounts all were recovered except for my Temu Ive made multiple attempts to reach out to company via phone and email. I have provided more than enough proof that the account is mine. My ex put a 2 factor verification on the account with his phone number so despite knowing the password getting the verification code via email AND being able to sign in through ****** I cant get around the *** code sent to HIS number. This has been an ongoing problem since December. Hes spent $171.00 in my credit, and even made a couple purchases from my bank account before I caught him. Ive even tried the answer security questions and got them all correct and still no access to the account. The account has been inactive until the 2nd of this month when he got back into and has changed my password I would really like access back to my account all the purchases reimbursed

  Business Response

  Date: 06/30/2025

  Hello *******,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  Our customer service team kindly asks for your understanding regarding this matter. If you wish to disable two-factor authentication, simply click the "Turn off" option next to the two-factor authentication setting and follow the instructionseither verify via your phone or enter the 6-digit code from your authenticator app. You may also use the backup code provided when you first set up two-factor authentication. They will offer you an explanation on June 30. Please keep an eye on your inbox for further updates.
  
  Regarding the placed orders, you may apply for a refund within 90 days of purchase. To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit ****************************************************************.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

  Customer Answer

  Date: 07/09/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I dont think anyones listening. I am aware of how to turn off the 2-FA. I cant not access the account to turn it off! This has been an on going issue the account was HACKED BY AN EX. Things ordered with MY CREDIT WITH MY MONEY. I have provided more than enough proof the account is mine
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  Business Response

  Date: 07/17/2025

  Hello *******,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback, and we apologize for any inconvenience this may have caused. We have checked the details you provided and can confirm that our customer service department has been following up on this issue. They provided a detailed explanation about the issue you mentioned on July 17. Please check your inbox and respond accordingly.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

• Initial Complaint

  Date:06/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TEMU has continuously sent me damaged/defective products, bugs in products, fake beauty products advertised as a real company's brand with the real company's ***************** expired products, wrong products, no product at all. It has been consistent to the point that TEMU instead of doing the right thing, by issuing me a full refund or a free replacement, they flagged my account because I issued disputes against them for not giving me a full refund or free replacement product & in retaliation they took all available TEMU CREDIT for refunds from other orders and suspended it. They will only allow a partial refund of about $1 to $3 on orders that cost me much more & are stating that the seller has to approve any refunds. TEMU is acting like the sellers on their website have all the control & that they are not liable for the products being shipped to their customers. I have spent thousands of dollars on this website & ever since the tariff tax issue & with my last order of $97.69 they have consistently sent me all manners of low quality, damaged, defective, expired, wrong product, fake products with false advertising, & no product at all. And yet they want to put the blame on me & penalize me for the junk they sent to me & flag my account? I have pictures showing proof, screenshots of them denying me a refund or free replacement, & I feel I have basically been robbed. I just want my $97.69 back & to no longer do business with this company again. They lie, won't ship my orders on time, won't cancel my orders if they are taking too long to ship, won't refund my orders if they send me damaged/defective products, fake products with false advertising, wrong product, bugs in product, expired product, & no product at all. I used Afterpay to pay for my ************ are no help because TEMU has to approve the refund. I pay for the things I buy. I am not looking to get stuff for free. I am looking to be compensating for what I paid & the issues I have had with the items.

  Business Response

  Date: 07/01/2025

  Hello ****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have checked your order details and found that you have initiated a dispute on the order, therefore your payment has been stopped by your payment channel. As a result, we are unable to process any after-sale matters at this time. Please wait patiently for the outcome of the dispute, as the processing of the dispute depends on your payment channel. We recommend that you keep track of the bank's refund status, as it may take some time for them to process it. We appreciate your patience during this process. If your chargeback has been unsuccessful, you can still apply for after-sales service on our company.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 07/01/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  TEMU claims that order is in dispute when the dispute was closed and I received no refund. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  Business Response

  Date: 07/11/2025

  Hello ****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback, and we apologize for any inconvenience this may have caused. Your case is out of the norm. To assist with the further investigation of your case, our customer service department emailed you on July 10 to request the specific order number, which begins with 'PO-'. Please check your inbox and respond accordingly. We are eager to find a solution for you, and we greatly appreciate your cooperation and patience.
  
  We are more than happy to receive your reply and would like to verify it for you. If you need any other assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Hope you have a great day!
  
  Best wishes,
  *******

• Initial Complaint

  Date:06/22/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered several items from TEMU.com. They originally sent them by ********** or ****. Then they sent an item from UniUni which ****** would not deliver because it was to post office. I contacted TEMU who first read me what ****** updated as unable to deliver. I called ****** who stated they didn't deliver because they don't deliver to post office. TEMU then said that if that was their policy then they could not help. I contacted ****** again who stated that TEMU selects the delivery partner. I called TEMU stating they should have known the shippers policies. And requested a refund. TEMU stated they would block UniUni. That did not happen. This up to today I had other items ordered. I cancelled all that the sellers would allow, but there are orders TEMU continued to ship by ******. Order numbers I am seeking refunds, credits that still exist on account for other refunded items not listed and time on the chat and phone and for stress for giving me the runaround for weeks are: PO-211-***************** PO-211-***************** PO-211-***************** PO-211-***************** PO-211-***************** PO-211-*****************

  Business Response

  Date: 07/01/2025

  Hello Georgia,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details and can confirm that the orders you provided have been fully refunded. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately. For detailed return instructions, please visit ****************************************************************.
  
  Our customer service department has also emailed you and offered you an explanation through an email ticket on June 30. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Best wishes,
  *******

  Customer Answer

  Date: 07/04/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Georgia Session

• Initial Complaint

  Date:06/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The material shown on the merchant's product detail page is silicone, but in reality, it is latex. They used pictures from other merchants instead of their own, so this is a scam.

  Business Response

  Date: 06/30/2025

  Hello,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. After investigation, we regret to inform you that the information you provided does not match any records in our system. To enable us to investigate your case further, could we kindly request the specific order number (which starts with PO-) so that we can resolve this issue as soon as possible? We appreciate your cooperation and patience.
  
  If you don't mind sending us your order number, please message us through Temu.com or Temu app live chat or reply on this portal.
  
  Best wishes,
  ******

• Initial Complaint

  Date:06/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/21/2025 after completing a 2nd order that day, the TEMU website began a rapid series of "BONUS OFFERS". The flashing displays included multiple spin wheels and headings stated that I was a top customer and was offered 3 free gifts for their appreciation. I followed the procedure for each of the 3 choices. Upon completing this, ****** informed me that I was charged for these items. Had i not set up notifications, canceling the order would have been difficult. After extremely frustrating steps, I was asked to send a screenshot of the offer to prove my complaints. A screenshot was not only unanticipated but impossible as the offers were flash displayed. This confusing tactic is nothing more than an attempt to trick unsuspecting users into purchasing extra products. This practice should be stopped for the reason of it being unethical.

  Business Response

  Date: 06/29/2025

  Hello ******,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have checked the details you provided and can confirm that our customer service department has been following up on this issue. They provided a detailed explanation and a compensation plan on June 28. Please check your inbox for more details and respond if you have any other requests.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

• Initial Complaint

  Date:06/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Escalation Required Mishandled Support Case and Improper Closure Without Resolution (Order ID: ************************************************** Support,I am writing to escalate a serious mishandling of my support case. Despite clear evidence of product damage, leakage, and unsafe packaging of consumable goods (including food items), your team wrongfully denied a full refund and closed my case without resolution.Your response ignored the nature of the products and my photographic proof. You cited a non-returnable category without regard to the fact that the items arrived damaged, leaking, and in unsellable condition, which overrides your return policy under both U.S. consumer protection and food safety ******** have:Dismissed a legitimate refund request despite contamination concerns Ignored documented product damage and shipment negligence Automatically closed the ticket without customer consent Failed to acknowledge public health and legal implications This handling is not only unacceptable, but opens your platform and vendors to regulatory complaints. I am preparing formal filings with:U.S. *** CPSC State ************************ BBB I am requesting that Temu reopen this case immediately, issue a full refund, and ensure proper review by a senior representative not via scripted replies.If no action is taken within 48 hours, I will proceed with filing external complaints and publishing a public report of this incident.

  Business Response

  Date: 06/27/2025

  Hello ****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:06/21/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not receive my order from Temu, and despite contacting their customer service multiple times, they are refusing to issue a refund. I have provided all necessary information to support my claim, but the issue remains unresolved.

  Business Response

  Date: 06/28/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have reviewed the order details you provided and can confirm that a refund of CA$168.49 has been issued to your original payment method. Once the refund is successfully processed, please allow 5-14 business days, or up to 30 banking days, for the funds to appear in your account, depending on your financial institution' s policies.
  
  Our customer service department has also emailed you and offered you an explanation through an email ticket on June 27. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Best wishes,
  *******

  Customer Answer

  Date: 06/28/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:06/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Temu sent me an email confirming 4 orders I did not place. I immediately tried to cancel all of them but Temu refused so I went to ****** and submitted a payment dispute. That action resulted in 2 of the orders being cancelled but the other 2 came in the mail. I didn't place this order and I was at work that day and no one else has access to my computer.

  Business Response

  Date: 06/28/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback, and we apologize for any inconvenience this may have caused.
  
  To assist with the further investigation of your case, our customer service department emailed you on June 28 to request the specific order number, which begins with 'PO-', as well as the email address or telephone number associated with your Temu account. Please check your inbox and respond accordingly. We are eager to find a solution for you, and we greatly appreciate your cooperation and patience.
  
  We are more than happy to receive your reply and would like to verify it for you. If you need any other assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Hope you have a great day!
  
  Best wishes,
  *******

  Customer Answer

  Date: 06/28/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

  I received an email from *********** at Temu requesting information on order no. and my info, which I responded with. I had complained earlier to Temu about this order and they refused to help. I went online to my Temu account to get the information for them and this order isn't even posted to my account. I had to get the information from *******

   

  Business Response

  Date: 07/09/2025

  Hello ******,
  
  This is ******* from Temu.com. We saw your message on Better Business Bureau BBB as below:
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have reviewed the details you provided and have escalated the issue to our customer service team. They are unable to locate the order you mentioned under the accounts linked to the email addresses you provided. To ensure a quicker and more comprehensive resolution, we kindly recommend that you reach out directly to our customer service agents with more information about the order for which youre requesting a refund.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 07/09/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******