Business Profile

Online Shopping

Temu.com

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,101 total complaints in the last 3 years.
2,144 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/21/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am submitting this formal complaint regarding a highly unsatisfactory experience with Temu.com involving a furniture *********** April, I purchased a bed and ottoman set from Temu.com for a total of $513.50. Upon arrival, the bed was damaged, of extremely poor quality, and emitted a strong, unpleasant odor, rendering it unusable. I attempted to initiate a return for the entire set, as the items were sold *********** took weeks of back-and-forth communication with Temus customer service before they finally approved the return. However, due to the damaged condition of the original packaging, I was unable to repack the items into the original two boxes. Instead, I carefully repackaged the items into three separate boxes, with one of the shipments paid for out-of-pocket by me.Despite complying with Temus return request and returning all items, Temu refunded me only $242.21, which is less than half of what I originally paid. I have not received any explanation for the short refund, nor reimbursement for the additional shipping cost I incurred due to their damaged product and poor packaging.I am requesting an immediate full refund of the remaining $271.29, as I returned the complete order in good faith and met all reasonable conditions.This experience has been both frustrating and financially unfair. I urge BBB to assist in resolving this matter and holding Temu accountable for their inadequate product quality and return practices.Thank you for your attention to this issue.
Business Response
Date: 06/28/2025
Hello ********,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your orders have been fully refunded. Once the refund has been successfully processed, please note that it may take 5-7 business days for the refund to appear in your original payment method.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Customer Answer
Date: 06/28/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

******** Sufich
Initial Complaint
Date:06/21/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The seller *** shop sent me he wrong item and refuses to send the one advertised. I have contacted temu and they also refuse to make this right, even after I sent photos that clearly show item they sent me is wrong. Temu protection policy promises to refund if correct item is not sent, so temu is breaking the law by allowing their sellers to commit bait and switch.
Business Response
Date: 06/27/2025
Hello *****,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded to your Credit balance. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately. For detailed return instructions, please visit ****************************************************************.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Customer Answer
Date: 06/27/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

Daisy D
Initial Complaint
Date:06/20/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Temu platform froze the balance in my account without any action from me, and it was unusable for 4 months! I didn't get any explanation. I tried to contact Temu platform many times, but they kept freezing my money! I couldn't understand the reason, and they didn't give me a reasonable explanation! I need to open my account balance! It can be used normally!My account balance is unavailable! 233 USD!Please fix it immediately. This is illegal. There is nothing wrong with my account. I need to use my account balance now.The login phone number I reserved in temu: ********** The login email address I reserved in temu: ********************* temu case number:1750283877211867
Business Response
Date: 06/28/2025
Hello Zhen,

I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. Regarding your recent concern about Temu credit, we are glad to inform you that your Temu credit is now available for use. Our customer service department has also emailed you and offered you an explanation through an email ticket on June 22. Please check your inbox for more details and respond if you have any other requests.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

Best wishes,
*****
Initial Complaint
Date:06/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have placed an order to participate in the promotion event. I made multiple orders for promotion to get the ultimate reward. And at the end of event. I placed order in order to receive my ultimate reward. Then after the order was made I was contacted by the merchant that they would do a reshipment of the missing items. Then another message that said it's out of stock. And told me to cancel items. So then I contacted temu customer service multiple times just telling me to wait for a email from escalation team. They tell me that they have contacted merchant to urge the shipment. Which order says order packing. And also was told it would be resolved by June 18 2025 at 12:21:22 am.ant they would either refund me the value for a similar identical item. Or send one out. But I still am waiting. I have sent them all the information as proof that it's out of stock. So I want to figure out how to resolve this asap
Business Response
Date: 06/26/2025
Hello ****,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused.

We have checked the details you provided and can confirm that our customer service department has been following up on this issue. They provided a detailed explanation and a compensation plan on June 23. Please check your inbox for more details and respond if you have any other requests.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

Best wishes,
*******
Initial Complaint
Date:06/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a 1401 piece set of beads. The 01 piece is supposed to be a pack of crystal tec. It all came in these two plastic boxes, sealed in a plastic bag. No crystal tec. And I tried twice now to get the to help me. They wont do it. I also tried to talk to them about the two pack elastic cord I bought separately in that order, its not even half as much as its supposed to be. They wouldnt even hear that. I paid $16.36 for this order. Its ridiculous.
Business Response
Date: 07/01/2025
Hello Autumn,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback. We apologize for any inconvenience this may have caused. We have investigated your issues with the relevant department. Our team has confirmed that the reshipment of the order you provided is currently in transit. Please be patient and wait for the packages to be delivered.

Our customer service department has also provided you a detailed explanation through an email ticket on June 29. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Customer Answer
Date: 07/01/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
IT WONT ALLOW ME TO PUT THE VIDEOS IN HERE BUT I HAVE VIDEO PROOF OPENING THE PACKAGE THAT MY CRYSTAL TEC IS STILL NOT HERE. I WANT A REFUND.

[You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Autumn

Business Response
Date: 07/16/2025
Hello Autumn,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

After investigating your issues with the relevant department, we confirm that regarding the order you provided (PO-211-20723898650230746), the reshipment was delivered on July 1. Additionally, we have verified the order details you provided and can confirm that your order has been fully refunded on July 5.

Our customer service department has also offered you refund detail through an email ticket on July 5. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

Best wishes,
*******
Customer Answer
Date: 07/16/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
TEMU HAS STILL NOT PROVIDED A FULL REFUND. They sent a bunch of partial refunds but they do not add up to the total paid. And Temu is capable of offering a compensation store credit for everything they put me through and I think they should. I still still still NEVER EVER GOT MY CRYSTAL TEC.
[You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Autumn

Business Response
Date: 08/13/2025
Hello Autumn,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

After investigating your issues with the relevant department, we confirm that regarding the order you provided (PO-211-20723898650230746), the reshipment was delivered on July 1. Additionally, we have verified the order details you provided and can confirm that your order has been fully refunded on July 5.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

Best wishes,
*******
Customer Answer
Date: 08/13/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
At this point Ive been upset over this for so long I dont think anything you say can make me feel better. It took so long to even get the reshipment and then it still came wrong again and I had to fight and fight and fight for each tiny piece of my refund. This entire thing took well over a month. At this time I am requesting a $20 store credit compensation for the absolute h*** I had to through.
[You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Autumn
Initial Complaint
Date:06/19/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed order on June 1, 2025, order number PO-037-*****************. Received wrong item and one item not as described. Contacted customer service over 5 times to resolve the issue with no resolution. Agreed to return the items (PO-037-*****************-D07). Sent items and refund is still being denied with a claim that the items were not received. Every day I am told that this is being escalated and a resolution will be found but a refund has not been processed. Now I don't have the items or the funds. This has been the worst online shopping experience I have ever had.
Business Response
Date: 06/27/2025
Hello ****,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 3-5 business days for the refund to appear in your original payment method.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Customer Answer
Date: 06/27/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

**** Dub
Initial Complaint
Date:06/18/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 25th I placed an online order with Temu.On June 4th the courier updated it had my package - it actually didn't,On June 10th the courier updated again it has my package - package was now late On June 11th my order was delivered AT 1AM IN THE MORNING!!! The order was not left in a secure area as directed on my address. NO ONE CALLED ME, NO ONE USED THE INTERCOM WHICH IS RIGHT ABOVE THE PACKAGE. I happen to be awake at 1:20AM and saw to my shock my package was delivered. I ran to get it because it was left in an accessible entry area and it was gone. There were people in the area.I live in a tower with more than 300 residents and I live beside a subway station. We have a lot of homeless in my area and we have a lot of vandals. Temu is now stalling on refunding my purchase even though their courier is at fault. I live in a major city no one delivers at 1AM! Tracking number PDN0019041896
Business Response
Date: 06/25/2025
Hello Rivvy,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded to your Credit balance. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately. For detailed return instructions, please visit ****************************************************************.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Customer Answer
Date: 06/25/2025
I finally received my refund.

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

***** ****
Initial Complaint
Date:06/18/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi so I ordered this sandbox from a seller on Temu. I paid $121.01 for it. I finally received it. I opened box and as soon as I did I got hit with a really strong chemical smell. It was so strong that I got nauseous from it. After I smelled it I was like there's no way I would allow my kids to play in this. I didn't want my kids breathing those chemicals. So I didn't even take out any of the pieces because I knew I was going to send back since the smell was too strong. I take it to *** store to send back. I get an email like a week later saying I only get a partial refund of $57.88. So I filed a complaint with them to get my full refund and they wrote back saying it was denied. I once again filed a complaint again and it was denied again. On email it says refund was denied because of item had defects/ or missing items. That's a lie because I never took any pieces out of box. If an item had defects then it was the seller who sent me item with defects. I contacted temu customer service and they were no help. They kept saying they were making a ticket but the results always was the same and saying partial refund because seller said it had defects. Temu doesn't care to help their customers, they just want to protect their sellers. I'm very disappointed. I want my full refund. I also contacted the seller and haven't heard back. This is not fair or right in anyway. I believe the seller is mad that I returned item and so they don't want to give me my refund. My order number is PO-211-*****************
Business Response
Date: 06/25/2025
Hello ******,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order have been fully refunded. Once the refund has been successfully processed, please note that it may take 3-5 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.

Our customer service department has also emailed you and offered you an explanation through an email ticket on June 19. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

Best wishes,
*******
Customer Answer
Date: 06/26/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

****** *****
Initial Complaint
Date:06/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a solar generator from a vendor on Temu. The vendor was ****** and now they are either under another name or have disappeared. They discontinued the item one month after I purchased it and all they tell me is item has been discontinued. They had a great advertisement I mean probably one of the best I've ever seen all of my life lol. I just wanted something reliable and I spent the money and now I have something that don't work and nobody is helping me and telling me nothing anything I can do to help more please let me know I need help thank you. I purchased the item through ****** credit. And they still want me to pay for it which is understandable but I cannot afford to pay for something that doesn't work it was supposed to give me solar power so I don't have a electric bill so bad and now I owe them for nothing and the electric company. I don't feel I should pay ****** credit and they are not helping me at all they are supposed to back up my purchases as well thank you once again
Business Response
Date: 06/25/2025
Hello ******,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. Upon checking, our customer service team has been working diligently with the relevant departments to thoroughly investigate and verify the matter. This comprehensive process requires some time to ensure that we provide you with accurate and reliable information. Our customer service department also offered you an explanation regarding this matter through an email ticket on June 25. Please pay close attention to your inbox and await the resolution.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Customer Answer
Date: 06/26/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
They sent me something telling me that they were looking into a $15 complaint it's over $1,500.
Business Response
Date: 07/03/2025
Hello ******,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback. We sincerely apologize for any inconvenience this may have caused. We are committed to resolving this issue as soon as possible. According to our latest internal information, our customer service team reached out to you via email on June 30 to provide assistance and has been following up on this issue. Please check your inbox for more details and respond correspondingly if you have any further requests.

Best wishes,
*******
Initial Complaint
Date:06/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Temu is the website and I did not know that they had much cheaper electric folding wheelchairs than other websites, so I decided to buy. Well there are many sellers on Temu, so I found a chair that my mom would like and purchased it with a discount from Temu towards the chair. I was all excited and anxious to recieve the nice modern looking chair that I selected to buy from the website. I tried to ask most questions about the chair before it arrived only to feel worried when the seller told me the battery was on the side. From that point I had a feeling they were sending me something other than what I had selected. The chair I wanted had the battery on the back. Well it arrived and it was so heavy that it was hard even pushing the chair box into the house from the door. Keep in mind I have had 2 hernia surgeries!! When my sister helped me slide the chair from the box, it felt like I was dragging a tree, it was so heavy. It was a total different chair than advertised. I had screenshot the chair that I purchased and I later noticed that everyrime I clicked on the chair suddenly a totally different chair image was coming up, but this was not happening at first. Well I wanted a refund. Temu & the seller under Temu kept giving me the run around. They only were offering drop-off and I cannot lift this heavy item to return it and don't have a dolly. They said, "we are here to help and will get you a pickup label." We'll it has been since Saturday and suddenly, the company who made the blunder will not issue a pickup label and are forcing me to either take a partial refund of $98 and to keep this chair I cannot use or drop the heavy item back off at ****** They refuse to come up with any other solution. They want to deduct a fee from the refund! I had no choice but to come to the BBB and report this in hopes that I won't injure myself trying to lift and return this extremely heavy item back to this company!!! Please help me in this return issue, thanks
Business Response
Date: 06/25/2025
Hello ******,

I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.

Our customer service department also offered you an explanation regarding this matter, as well as Temu credit as compensation, through an email ticket on June 25. Please pay close attention to your inbox. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*****

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