Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been going back and forth with this company regarding this. They are telling me that there is nothing they can do because orders are marked as delivered. I assured them that I have not received these orders. I have done everything on my end. I've spoken to family members, neighbors and including **** but orders are not there. I am upset and want a full refund. I will no longer be doing business with this company. I Want a full refund

  Business Response

  Date: 07/02/2025

  Hello ********,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the details you provided and can confirm that our team is still working diligently with the relevant department to investigate and verify this matter. This process may take some time to ensure that we provide you with accurate and reliable resolution. Our customer service department has emailed you and has been following up on this issue through ticket ****************. Please check your inbox and reply directly to the email.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 28, 2025, I purchased a Remote-Controlled Lawn Mower from Temu for $2,384.30. The purpose of this purchase was to help me maintain my yard, as I am an elderly man with limited physical ability and a wife who is ill. I had hoped this machine would ease the burden, but it has turned into a nightmare.Since the day it arrived, the product has not worked properly. Temu initially offered me replacement parts, but the machine is still defective. They later issued a partial refund of only $325.00 and provided $10 in store credit, which I do not want or need. I have no confidence in the business at this point and have lost trust *********** make matters worse, I recently discovered that the item has now been discontinued and is no longer available on their website. This raises serious concerns about the quality and long-term support for the product. Despite being within their stated return policy timeframe (90 days), Temu has refused to issue a full refund or provide a return label so I can send the machine back.This situation has caused a serious financial burden on my wife and me. We are **********, living on a fixed retirement income, and cannot afford to absorb this loss. Temu continues to give me the runaround. Their customer service is confusing and unhelpful, and I feel they are hoping I will simply give up.I am requesting a full refund of $2,384.30 and a return label to send this faulty, discontinued machine back. I cannot repair it, and I should not be forced to absorb the cost of a product that was defective from the start.

  Business Response

  Date: 07/01/2025

  Hello *******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 3-10 business days for the refund to appear in your original payment method.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am genuinely upset about my experience with Temu. I have gotten disconnected many times and I have contacted them many times and no one has been able to help me.. It has been about a week of me trying to get a refund as there was missing items in my combined package. There was also damage to the bag meaning my entire package came damaged as well as clearly uncared for. I showed photos/proof of this many times and still am getting treated unreasonably. I really was hoping to enjoy my experience but unfortunately I cannot say I have because of this unsolved issue. It is unacceptable to send me a package that is missing items and not solve the issue as Temu states to have great customer service. Just because the warehouse says it was packed does not mean anything. It could have easily been misplaced or mixed into someone elses package after being checked off. I was excited to receive my items and was let down when part of my package was missing.I do not appreciate the fact that my package came with skid marks and scratches through the bag leaving it opened which could have easily made things fall out of the bag during transit. I am just honestly so tired of asking for the appropriate help and still not receiving a solution. Please take this time to help me with my missing items. I read the policy and i am eligible for a refund.This is not okay at all. I would like direct help and a direct solution. Please help!!

  Business Response

  Date: 07/01/2025

  Hello Lenur,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Our customer service department has provided the refund details regarding this case via an email ticket sent on July 1. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 07/27/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I still have not received a refund even after i sent proof. I am really upset as they only sent me $5 refund.

   

   

  Business Response

  Date: 08/05/2025

  Hello Lenur,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback. We sincerely apologize for any inconvenience this may have caused. We are committed to resolving this issue as soon as possible. According to our latest internal information, our customer service team reached out to you via email ticket on August 5 to provide assistance and has been following up on this issue.
  
  Please check your inbox for more details and respond correspondingly if you have any further requests.
  
  Best wishes,
  *******

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I seen the promo that u will get full reimbursement ..every panny v'll give u refund back after complete the ordet......i seen nd i baught my car seat cover...they cheated in that too.. after then they send me coupans if u buy 100$ u gonna get 30$ free...what type of money back they gonna give ..nd on top of that u shuld hv to open everyday temu ..they will give u 2 $ credit 5 $ credit , 10$ credit...nd done some how they give me all in one credit is only 25$ ...not more than that..they took 100$ ....nd ANOTHER ISSUE... is they said they dlvrd...but i found in my doorway no packet...nothing coming to my doorway..as they r doing express courior ..as described..they hv to ring the bell atleast ...v were on job...so many people around the house ...they shud hv to secure the package b4 dlvrd....they did not..if they dlvrd...but i did not rcv any package....i tried to tell them...but they did not believe they said v dlvrd...but *** your responsibility is there....item is some costly..you shud hv to confirm that customer got it or not? What type of services r those? I never trust them in future...i apologise to u ..that i baught the big item fr them...nd i did not rcv it...nd i hv to involve you people...NOW PLEASE ITS MY HARD EARNED MONEY ...PLEASE HELP TO FIND THE SOLUTION...ND TAKE MY ALL REFUND BACK...ND MAKE THEM INVESTIGATE....WHERE MY PARCEL GONE?If they said dlvrd ...so why cant you people secure the package ...? Waiting for earliest positive reply...please help me in this case...i never again buy from them ....pleaae help me to get my refund back..as my things r not in my hands Thanks for yr time

  Business Response

  Date: 07/02/2025

  Hello ***,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry you are experiencing difficulties with our promotional activities.
  
  We assure you that our programs are genuine and effective, and numerous users have already completed the tasks and received rewards for their efforts. Meanwhile, we value your feedback and will continue optimizing the activity to provide a better user experience. Our customer service department has offered you an explanation about the rules of the activity you participated in. Please check your inbox for more details.
  
  Regarding the order you mentioned, our customer service team has been working diligently with the relevant departments to thoroughly investigate and verify the matter. This comprehensive process requires some time to ensure that we provide you with accurate and reliable information. They will provide you with feedback as soon as they have an update. Please pay close attention to your inbox and await the resolution.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:06/24/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a tv stand from temu for $176.48 and I never received it because the address was wrong by a few numbers. It was never delivered to my house, it was delivered someplace else. I tried to get a refund twice but it was denied both times. The order number is PO-211-*****************

  Business Response

  Date: 07/02/2025

  Hello ****,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

  Customer Answer

  Date: 07/02/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  **** Page

• Initial Complaint

  Date:06/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 23rd I waited at home all day for my package from temu via a delivery company called uniuni. They lied and said they attempted to deliver the package around 834pm which was a lie because I was home and I have a ring doorbell camera that will show they never showed up. This delivery company has a bad reputation and yet they use them. I writing bbb, because I want my money back. I'm not waiting 5 more days for something that should have been here

  Business Response

  Date: 07/02/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have investigated this issue and our team has confirmed that the correct items were delivered to the correct address on June 27.
  
  You can track the shipping status and see the expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (********************************************************************************).
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:06/24/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 6th 2025, I ordered a 262pc camping survival kit off of Temu through seller, ********************** I paid $13.86 for the item, $2.99 for shipping, and $1.38 in sales tax for a total of $18.20. The item shipped on 6/8/25 at 11:13pm. The item was marked as delivered on 6/16/25 at 6:12pm. I searched my entire property three times and couldnt find the package anywhere. I am very close with all of my neighbors and we look out for each other. I walked their properties and have been inside their homes and still havent found my package. I alerted Temu that I never received the package on 6/17/25 at 10:59am and requested a refund. They denied my request stating that the package had been marked as delivered on 6/20/25 at 9:43am. Again, I searched my property and the surrounding neighbors houses and yards and never found it. I initiated a second request for a refund that very same day and also notified *** that the package was never received. *** changed the status of my delivery to claim in progress for lost package investigation. I alerted and gave Temu a screenshot of this update. They denied my refund request again today, 6/23/25 at 5pm EST. Please help to resolve this issue. I have uploaded their delivery guarantee and their refund policy which they did not honor. I have also updated communication between myself and Temu. They advertise these service guarantees and delivery guarantees with every order.

  Business Response

  Date: 07/02/2025

  Hello *******,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We received and appreciated your feedback concerning the package. We understand your concern that the package has not been delivered, and apologize for the inconvenience.
  
  To help investigate and deal with the issue, our customer service department has sent the delivery proof to you on July 2. If there is any problem with the delivery proof, please don't hesitate to contact them. Temu will keep on verifying the status of your parcel with the merchant. Please check your inbox for more details.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

  Customer Answer

  Date: 07/02/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  As stated in my initial complaint, I have extensively searched my entire property and neighborhood for the package and have not found the package. I am not satisfied with the businesses response because that is not actual proof of delivery. Its a screen shot from *** stating it was delivered. I have no reason to be dishonest about not receiving a $20 item. I am requesting that Temu honors their policies about lost packages because I paid for something and have not received it. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  Business Response

  Date: 07/15/2025

  Hello *******,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that $18.2 has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

• Initial Complaint

  Date:06/23/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Driver buzzed in for delivery,we let him in and waited for our package.we never received the package as he left the package unattended in the lobby area and was never found.We contacted the vendor Temu with no avail for a resolution always advising us to contact a vendor that could be in *****.

  Business Response

  Date: 06/30/2025

  Hello Siti,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have reviewed the details you provided and have escalated your issue to the appropriate department. In the meantime, we kindly recommend reaching out to our customer service team, who are empowered to provide a quick and thorough solution to this issue.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

  Customer Answer

  Date: 07/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Siti Zaenah

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I participated in Temus $100 Cash Reward promotion, which promised a ****** payout after completing tasks and purchases. I followed all steps, made several purchases, reaching 100% but then it the app would reset back & show my progress at *****% after multiple purchases.Temu support then told me I still had to spend $306.56 more to unlock the reward a requirement that was never disclosed upfront. I was misled by the progress bar and encouraged to keep spending without clear terms.This is a classic bait-and-switch tactic and violates fair advertising practices. I am requesting either the $100 payout as promised, or a full refund for the purchases made under this misleading promotion.

  Business Response

  Date: 07/01/2025

  Hello Kat,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry that you are experiencing difficulties with our promotional activities. Our customer service department offered you a detailed explanation of the rules and process of the activity you participated in, along with a goodwill compensation on June 30. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a hand held Mini Welder, I was attempting to weld on trailer, when the machine would come on and run ,but it would not arc. I reached out to customer service and sent them a video of the machine and the metal. Customer for (Qin ** ******, wichis the merchant, but tied in to TEMU, which they connected me to) service informed me of a reshipment or a return/ refund, I requested a reshipment, and customer service asured me that a reshipment was set up. For 2 weeks I would contact this merchant, I did say I would do a return for a refund, but when they told me that they would take the return fee out of my refund, I declined to return the welder ,because I would have to pay for it, I was also in the 90 days return, which is under temu. TEMU ,and the merchant, lead me on telling it was under review for reshipping, I finally began asking more questions, and thats when they connected me to TEMU , and thats when I learned that a reshipment was not active, because they didn't contact me with TEMU, so Ihad to file for reshipment through TEMU, and they had to wait 7 days, while temu ,and the merchant review the complaint of the machine with each other. The merchant at that time let the 7days pass,it took about 9 day, and the ticket, or the reshipment was void, because the merchant set on the ticket or reshipment review by not reviewing the ticket . 2 days later , give or take temu sent me a message, denying me the reshipment.

  Business Response

  Date: 07/01/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been refunded to your Credit balance. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately. For detailed return instructions, please visit ****************************************************************.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******