Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a dispute, cancelled. S*** temu refuses to let me shop and they truly the dumbest people in customer service. I can't contact ****** or ****** pay. The order was already f****** cancelled! They have to remove and the mother f****** restricted so I can mother f****** shop!

  Business Response

  Date: 07/04/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback. We apologize for any inconvenience this may have caused.
  
  Upon checking, our customer service team has been working diligently with the relevant departments to thoroughly investigate and verify the matter. This comprehensive process requires some time to ensure that we provide you with accurate and reliable information. Our customer service department has been following up on this issue, and they will provide you with feedback as soon as they have an update. Please pay close attention to your inbox and await the resolution.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:06/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issue: Temu is blocking rewards I already earned unless I now spend 4x more than the original requirement.I participated in Temus Gift Calendar event (June 13July 2), which offers daily rewards for $20+ purchases and a final Ultimate Reward (mine is a computer desk valued at about $60). I have followed all rules and opened the calendar daily.After requesting a $0.03 price adjustment on a $12 order (which hadnt shipped), Temu raised my daily threshold from $20 to $80 without warning. Since then, Ive been unable to claim multiple daily rewards I had already unlocked. These are free items valued at $5-10 each that I will no longer be able to claim for free because Temu now requires $80 orders to access rewards originally earned with $20.I never returned anything to warrant this theyre counting the $.03 price adjustment as a refund. The item just shipped after the penalty had been already applied. This feels deceptive.Ive been a good customer for nearly 6 months, only requesting returns/refunds when items were broken or incorrect. Temu promotes price adjustments as a helpful feature. But Im being punished for using it, in good faith.I also had to place an order just to unlock the calendar. That same order is now being used to disqualify me. Im asking Temu to restore my $20 reward threshold so I can finish the event and access the rewards I earned under the original terms before its too late.

  Business Response

  Date: 07/03/2025

  Hello *******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the details you provided and can confirm that our customer service department has been following up on this issue. They have provided you a detailed explanation about the rules and rewards of the activity you participated in as well as a compensation plan on July 3. Please keep an eye on your inbox.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:06/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had made a BBB complaint before. Temus responses were getting outrageous. I had sent my bank statements through a email Temu employee requesting them. That employee no longer responded. I also received a outrageous request about talking off of BBB because they are out of the country. No I did not. Temu had over charged several times. Temu has not given correct refund amount back on my **** card.Temu has not return my all correct credits to my account. With returns for refunds. Temu also has charged my banking account. Charges I clearly did not make. Temu can not use the excuse of promotions or any other deals. I paid what was listed beside item on Temus page. I agreed to only pay the amount amount that order confirmation, payment approved page and receipt. I did not authorize any amount be charged. As you can verify my purchases. The amount of each purchase. I have been dealing with this for months. So here you go Temu. All my orders I have made since early last year till present. Here is all the credits I had and not received back. Add credits up. They do not add up correctly. Last here are my bank statements I had already sent to Temu through email. But than was requested to send each order number. So here is also the order numbers, the items, the dates, the time, how much credits I used, the discount amounts, taxes and shipping amounts. You will see where I written on my bank account sheets. All the the ones that I did not authorize. I can not give Temu all the information I listed for the fraudulent charges. Since I did not make them so there is not any receipt any information about those fraudulent charges on my temus account. Just that they are listed on my bank statements the amount Temu took with our authorization. Also I bought a air conditioner months ago. Now that it is summer I plugged it in. It does not cool the sq ft area like it said. I asked for my warranty. I got the run around. I was offered $20. Off coupon I rejected it. No warranty???

  Business Response

  Date: 07/08/2025

  Hello ****,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have checked the details you provided and can confirm that our customer service department has been following up on this issue. They will provide you with feedback as soon as they have an update. Please pay close attention to your inbox and await the resolution.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

  Customer Answer

  Date: 07/25/2025

  I have dealt with temus customer service several occasions. They have do e nothing to help with this issue. Except give me the run around repeatedly. I had email ******. I was to send my bank statements and transactions. Which I did. *****. Never getting the same person twice.  So that is not helpful for this situation either. If you would read the last BBB complaint you will read the message I received which is absolutely ridiculous. 

  
  FAQ
  
  Regards,

  ****

   

   

  Business Response

  Date: 08/06/2025

  Hello ****,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  Based on the information you provided, we are currently unable to resolve your issue. To assist with the further investigation of your case, our customer service department contacted you to request more details on August 5. Please check your inbox and respond accordingly. We are eager to find a solution for you, and we greatly appreciate your cooperation and patience.
  
  If you have any other requests about this matter, please log in to your account and message our customer service agents, who are empowered to provide a quick and thorough solution.
  
  Best wishes,
  ******

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a wig that was labeled as 100% human hair and it is not. It is a synthetic blend. So I sent the wig back and they do not wanna process the refund because I bleached it which would havent been a problem if it was a 100% human wig. PO-211-*****************

  Business Response

  Date: 07/07/2025

  Hello Nephi,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have checked the order details you provided and are pleased to offer you a partial refund for your order. Our customer service department will offer you an explanation on July 7. Please keep an eye on your inbox for further updates.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

  Customer Answer

  Date: 07/08/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [I bleach the hair because it stated it was 100% human hair, which means it can be bleached, dyed or straightened. When I tried to bleach it, it did not take the bleach. Only the front part of it took the bleach and thats how I knew. It was not 100% human hair. It was a synthetic blended wig.]
  
  PO-211-09423154883192824Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Nephi

   

   

  Business Response

  Date: 07/15/2025

  Hello Nephi,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  Our customer service department has verified your concern with the merchant and confirmed that your order is for a 30-inch black curly wig. However, the returned product is a different color, severely damaged, and the hair is unrecognizable, which does not match your original order. Unfortunately, due to this discrepancy, we regret to inform you that we are unable to support your refund request at this time. If you need further assistance, please reach out to us at your earliest convenience.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

  Customer Answer

  Date: 07/15/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  currently wig that yall sent me, and it was black. When I tried to Bleach it, it did not change colors. Only the front part of it, which is the frontal of the wig. You posted that this week was 100% human hair and 100% human hair we all bleach so they are lying and they have taken so much money for me. This is not only the first week is the second week in the past month. They have decided to tell me they would not pay me for

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Nephi

   

   

• Initial Complaint

  Date:06/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction 6/5/2025. I received an alert on my phone that I had received free gifts from temu. I logged in and spun the wheel and received around 350 or 400 dollars of free stuff but i had to order so many items to collect my free stuff . I ordered 117 . Plus change to complete my items required. My credit statement came with charge on 6/5 but also had another 124$ plus change on 6/5 . That paid for almost the whole price of the items. They kept giving me the runaround by text. ( the only way to contact them) they were able to see this. But kept saying they understood and were trying to help me but never did. Just repeating themselves. This is fraud and theft.

  Business Response

  Date: 07/03/2025

  Hello Rose,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry that you are experiencing difficulties with our promotional activities. Our customer service department offered you a detailed explanation of the rules and process of the activity you participated in, along with a goodwill compensation on July 2. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

• Initial Complaint

  Date:06/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  deceptive practices with their games also referred to as events you spin to win to purchases of items for 1 cent but the require you to make a purchase to "win"the game but after you make the purchase you have to make another purchase and anor ,and another in my case i was told after the fact that i would have to spend $460 to win trere are already lawsuits against temu for deceptive pratices

  Business Response

  Date: 07/02/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  After verifying your account, we found that you have already received refunds for all orders made during the event. Please be aware that refunds for event orders may result in a rollback of your progress. Additionally, since the event has ended, you are no longer eligible for the associated rewards as you did not meet the claim threshold within the specified timeframe. We assure you that our events are legitimate and rewards are granted upon completion, which may require multiple purchases to progress. If you have any further questions or concerns, please do not hesitate to contact us.
  
  Our customer service department has also offered you an explanation through an app message on June 29. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you have additional questions, please feel free to reach out to us through Temu.com or Temu app live chat.
  
  Best regards,
  *******

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought four security cameras from Temu and I received one security camera. But I haven't received the other three cameras. Temu said they have proof of shipping yes for one camera. I wrote to customer service and they denied a refund twice. Because they said I received a package. On the order and receipt it shows that I was suppose to receive four cameras in total. I have filed a claim with ******. Everything is enscripted when I try to download receipts.

  Business Response

  Date: 07/03/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback. We apologize for any inconvenience this may have caused. Upon checking, our customer service team has been working diligently with the relevant departments to thoroughly investigate and verify the matter. This comprehensive process requires some time to ensure that we provide you with accurate and reliable information. Our customer service department offered you an explanation regarding this matter through an email ticket on July 2, and they will provide you with feedback as soon as they have an update. Please pay close attention to your inbox and await the resolution.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I have sent multiple messages to **************** with no resolution. All I want is my $38 Temu credit but no one can seem to just give me my credit and I am getting really upset at this point because Ive done everything on my end needed, and I even accepted a credit instead of a refund.What happened was, I selected a return of two bras that I ordered, order number PO-211-*****************. The bras were too small so on May 23 I requested a return. I printed out a return label and on May 30 I droppedit off at the *********** Its a very large center in *********** **** so I kept checking the tracking after I dropped it off and I noticed that it didnt look like it was being scanned so after several days of that, I contacted *** there in *********** to see if they could a locate package out on that package that wasnt standing in. So they did that and a few days later I noticed that the package started move. They must have found the package scanned it in and it did finally get sent back to the seller on June 19 as you can see in the tracking. Screenshot included of everything. Tracking 1ZJ22G259062953237 So in the meantime, with the delay at ***, losing the package, evidently Temu canceled that return on my account because they didnt see that ithad been scanned in or shipped or whatever and they werent made aware of the issue and I had no idea that you guys were going cancel a return label after just 14 days so so there was nothing I could do because the package had already been shipped and it has been shipped within the 14 days, but it got by ***. So once I found out that it was delivered to the shipper I contacted the seller to let them know that the bras had been returned to them. Their **************** did not do a search on the bras or anything like that, and I was-told that I needed to handle it through Temu customer service. On the 20th I msg ********************** and I was told that they would look into it but its days later and nothing has happened!

  Business Response

  Date: 07/03/2025

  Hello *******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded to your Credit balance. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately. For detailed return instructions, please visit ****************************************************************.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A package was supposed delivered but yet I have no items that I paid for and when I contacted Temu I was not helped with .my matter, I am just told that a ticket was made and someone would get back to me in 24 hours they don't care the someone walked off with my items they did not want to help me resolve my issue with the post office or police department

  Business Response

  Date: 07/03/2025

  Hello *******,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have investigated this issue and our team has confirmed that the correct items were delivered to the correct address on June 24.
  
  You can track the shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (********************************************************************************).
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******
  

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have to return an item and asked them to send me a return label that I could bring to my post office. They sent me a label, I went to the ************ she couldn't scan the code, said it was a *** label. Now it won't come up in my phone, because it was a one time use. I need them to send me another return label for the US Post Office.I called them once I left the post office to let them and I have now been on hold listening to their music for 2 hours.

  Business Response

  Date: 07/01/2025

  Hello ********,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We want to make things right for you. As a gesture of goodwill, we would like to process a full refund for the package. Please let us know your preference as to how you would like to receive the refund. If you choose to have the refund issued to your original payment method, the refund is generally reflected in your bank account with thin 5-14 business days. If you prefer to receive the refund as a credit balance in your Temu account, the refund is usually credited within approximately 3 minutes after approval. Our customer service department offered you an explanation regarding this issue on July 1. Please check your inbox for more details and respond correspondingly to decide your preferred refund method.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******