We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Shopping

Temu.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Shopping.

Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Temu.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Temu.com

      31 Saint James Ave Ste 355 Boston, MA 02116-4101

    • Temu.com

      101 Arch St Boston, MA 02110-1130

    Customer Complaints Summary

    • 4,633 total complaints in the last 3 years.
    • 2,186 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/17/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i personally thought i could once again trust temu but upon getting the rest of my packages its sad to see that i am missing items once again! and what do you know i am once again being denied a refund i feel like i am a joke to this company where i have ordered over 300 items i would expect some type of respect but no clearly not i wonder if this is racially motivated because of my name because now its just getting ridiculous i want these items credited back to my account or my original payment method because i am beyond angry now and feel

      Business Response

      Date: 05/24/2023

      Hello *****,

      I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that our customer service department has emailed you and offer you an compensation. Please check your inbox. 

      If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type missing item into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow **** business days for it to appear since timing depends on your financial institution.

      Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat, email us at ****************************** or call us at **************. 

      Best wishes,
      Candy

    • Initial Complaint

      Date:05/17/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered some stuff from temu, got a security canera, it comes with no instructions no uid number & no ip address provided. Sat in a chat queue for almost 2 hours in line waiting for them to join my chat. Been on phone for over 2 hours on hold with a call, no one ever picks up. And no refund. What kind of customer service is this.

      Business Response

      Date: 05/25/2023

      Hello *****,

      I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience. We have checked the item details you mentioned and we apologize for any inconvenience we may have caused. Your feedback is well received and our corresponding department is working on to improve the description of this item. Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************. 

      Best wishes,
      Candy

    • Initial Complaint

      Date:05/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered my 3rd package from temu and none of my items came. I would like to have my money back in my account. I payed with afterpay And they have took two payments. I was in the hospital when they said it was delivered. I asked my neighbors and nobody seen the package please help me

      Business Response

      Date: 05/24/2023

      Hello *******,

      I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email us at ************************************** so we can help you resolve this issue as soon as possible. 

      If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************. 

      Best wishes,
      Candy

    • Initial Complaint

      Date:05/17/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      April ***** (possibly other unknown) The card I had on file shows transaction history where money is being taken in small amounts, for consecutive days . These arent purchases made. They are without my knowledge or permission. Advertising is very falsely misleading. Offers are the same. Often times the small print changes. No accountability on their end. No way to connect with customer service due to the process and lack of options. Refusal to compensate. Accused me of practically lying. Overall, very poor experience. App quality 4/10. **************** 2/10. Product quality 4.5/10. Advertising 0/10. Friendly 0/10. Recommendations; avoid any advertising. (Prices will change according to the deal they offer. What is normally 5 dollars in the store every time you see it will cost 10 dollars just because you clicked on a 50% off coupon. So yes, you got tricked! You got it for the original price. Sad part is, another store has it even cheaper but you are denied access while using the coupon.)

      Business Response

      Date: 05/24/2023

      Hello *****,

      I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that the small amounts of money were charged for the items you added in your orders PO-211-*****************, PO-211-***************** and PO-211-*****************. Our customer service department has offered you an explanation.

      Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************. 

      Best wishes,
      Candy

    • Initial Complaint

      Date:05/17/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Several times now my deliveries have not arrived and when I click the proof of the delivery, it shows a blank image.And when they are delivered they just toss it over the open walkway instead of walking 20 paces to the porch

      Business Response

      Date: 05/24/2023

      Hello *****,

      I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that your order PO-211-***************** has been refunded to your original payment channel. Please allow **** business days for your refund to appear back on your payment method depending on the processing time of your financial institution. 

      Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************. 

      Best wishes,
      Candy

      Customer Answer

      Date: 05/25/2023

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [YIou must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
      I accept that I have received a refund however my main complaint is the delivery. Many times they have either been left just hanging the gate  or simply thrown over the never locked gate onto the walkway. It is a ****** action to walk through the gate and leave them on the porch where they will be secure. It is only 20 feet from the gate. I have decided not to buy anymore products from your company  which is a shame because they are excellent
      FAQ

      Regards,

      *************************

       *******

       

       

      Business Response

      Date: 06/06/2023

      Hello *****,

      I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that your order PO-211-***************** has been refunded to your original payment channel. Please allow **** business days for your refund to appear back on your payment method depending on the processing time of your financial institution. Your feedback is well received and our corresponding department is working on to improve the customer experience of delivery.

      Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, or email ** at *****************************. 

      Best wishes,
      Candy

    • Initial Complaint

      Date:05/17/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a lot. Everything comes in a bag and it was crushed. Has to be returned in original bag/box. I dont have it

      Business Response

      Date: 05/24/2023

      Hello *********,

      I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (********************************************************************************). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit ****************************************************************. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow **** business days for it to appear since timing depends on your financial institution. If you need further assistance, please message ** through Temu.com or Temu app live chat, email us at ****************************** or call us at **************. 

      Best wishes,
      Candy

      Customer Answer

      Date: 05/25/2023

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *********

       

       

    • Initial Complaint

      Date:05/16/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a order for clothes on May 14th 2023 I just recently today it showed my order was canceled so I contacted temu they proceeded to tell me they canceled my order because my husband debit card because the temu app is in my name they said my bank has ahold on the ****** dollars on hold and it will take 3 to 5 days to be refunded back to my husband card we called again they said before I can purchase any thing from them we would have to send them proof of ownership ship of card were we live and something saying it's his debit card this is so messed up I just want our money back from this company I will not recommend this company to anyone thank you *******************************

      Business Response

      Date: 05/24/2023

      Hello *********,

      I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that you were not charged for your order PO-211-*****************. However, you may still see a temporary hold on your bank account or credit card statementit is typically removed in 25 business days. Please contact your bank or card provider if you have any questions or concerns. We can confirm that you can place orders now.

      Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************. 

      Best wishes,
      Candy

    • Initial Complaint

      Date:05/16/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been buying from the website TEMU for a while but I have only run into this problem recently. I spent $241.06 and my order number is ********************** this is the package I am waiting for that I never received. It was at first saying out for delivery and when I called the company and asked about my package it was saying in delivery and I was supposed to receive this package by the 13th of May. It came and went. I've received all other orders or on route to be delivered but I am still missing the the second package of my original order.If I was out to stick it to this company I would want the $241.06 back on to my bank card. I was willing to just take the $141.06 in their online store credit. But I am being given the runaround.

      Business Response

      Date: 05/23/2023

      Hello ******,

      I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that your package USPS(9205590324919210633405) has been delivered on 18 May. We have compensated you for the late delivery. Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************. 

      Best wishes,
      Candy

    • Initial Complaint

      Date:05/16/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a refund amount of $16.11 and it was said that I have been refunded around 23rd 25th April to my PayPal account as that was my mode of payment and that it'd be reflected in **** business days. It's already been more than the time said and I still can't see my refund at all

      Business Response

      Date: 05/23/2023

      Hello *******,

      I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that your order PO-211-***************** has been refunded to your original payment channel. Please allow **** business days for your refund to appear back on your payment method depending on the processing time of your financial institution. 

      Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************. 

      Best wishes,
      Candy

      Customer Answer

      Date: 05/23/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***************************

    • Initial Complaint

      Date:05/15/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged two times and I havent ordered anything they dont answer their phone its Temu company

      Business Response

      Date: 05/23/2023

      Hello ******,

      I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience. Your case is out of the norm. Our customer service department has emailed you to ask for more information. Please reply directly to the email, so we can help you resolve this issue as soon as possible. Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************. 

      Best wishes,
      Candy

    Temu.com is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.