Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I invite a friend today who was a new user this was on Monday April 15 and she was the last user I needed to invite to get my $100 gift card she click the link and downloaded it but I never got the pop up saying she accepted it even though I saw she did.

  Business Response

  Date: 04/25/2023

  Hello ********,
  
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  
  Thank you for your feedback and we are sorry for the inconvenience. Thank you for your feedback and we are sorry that you are having trouble participating in our activities. We are sorry to inform you that after a thorough investigation, we can confirm that we haven't detected the issue you raised. If you don't mind sending ** the screenshot of the game you mentioned, please email at ************************************** so we can help you resolve this issue as soon as possible. 
  
  
  Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************. 
  
  
  Best wishes,
  Candy

• Initial Complaint

  Date:04/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 4 unauthorized transactions through my bank. I have never purchased anything from Temu, I just browsed through their website. I have reached out to them sending them all the information they requested and they inform me that "According to the feedback from the relevant authorities, we have not found any trace of your card being stolen" and "If you are sure that the payment was not made by you or a friend or relative, we recommend that you contact the police immediately. We will cooperate fully with the investigation once the police have opened a case." I just want a refund , the transactions were 3/27/23 - $50.95, 3/28/23 - $28.88, 3/31/23 - $10.18 and 4/17 (pending) for $42.34, that's a total of $127.35.Please help, I had to cancel my debit card.I couldn't upload the transactions so please see below:Mar 27, 2023TEMU.COM WWW.TEMU.COM DE 03/26 (...1180)Card-$50.95Mar 28, 2023TEMU.COM WWW.TEMU.COM DE 03/28 (...1180)Card-$28.88 Mar 31, 2023Temu.com 000-0000000 DE 03/29 (...1180)Card-$10.18Pending POS DEBIT TEMU.COM WWW.TEMU.COM DE 00NN02624Misc. debit-$42.34

  Business Response

  Date: 04/25/2023

  Hello *********,
  
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  
  Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that your order PO-211-*****************, PO-211-*****************, PO-211-*****************, PO-211-***************** and PO-211-***************** have been refunded to you.
  
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat, email us at ****************************** or call us at **************. 
  
  
  Best wishes,
  Candy

• Initial Complaint

  Date:04/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a purchase with the delivery service through Uniuni, however, I have been waiting over one month and not yet received it. They said to try to deliver it on Mar 15 but failed and afterwards until today no any response. I called their hotline with 4 times and even reached out their manager, but the answer is same no actual date is confirmed for delivery. And today their cs cut off the phone call, very rude and impolite. The company has such a bad quality of service and I am wondering why it is still in the business in ******. Frankly, I am too angry to accept, I never experienced it in my life

  Business Response

  Date: 04/25/2023

  Hello *******,
  
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  
  Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that your order PO-037-***************** (CANADAPOST - ****************) has been delivered on Apr 17, 2023, 10:28 am PDT. Our customer service department has compensated you Temu credit for this order and offered you explanation.
  
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat, email us at ****************************** or call us at **************. 
  
  
  Best wishes,
  Candy

• Initial Complaint

  Date:04/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order was over ten days late and I had many items for a babyshower event that didn't come. I was offered a refund by a supervisor yet it's been over two weeks and no refund. Everytime I call I get different information by different reps. *** for what ever reason I am unable to speak with a supervisor they are stating you get call back or email me. Yet never get call backs or a email. They should honor the refund offered on a recorded call buy the supervisor. I have played the recording for them and the just hang up after hearing full refund offered. I want them to honor the refund do to their mistake. I call all calls recorded but unable to attach on this complaint. However I have attach screen shot of all calls made.

  Business Response

  Date: 04/25/2023

  Hello **********,
  
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  
  Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that your order PO-211-***************** has been refunded to you. Please allow **** business days for the refund(Credit $0.05 + Cash $456.87) to appear back to your original payment method as timing varies depending on your financial institution.
  
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat, email us at ****************************** or call us at **************. 
  
  
  Best wishes,
  Candy

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/11/23 I was cheated out of game coins. I called support they told me I was given the coins when I wasnt. Again on 4/13/23 I was cheated out of another 30 coins with a total payout from both dates $50 and coupon credit. *** spoken to several agents who hang up on me or leave me on hold for hours. On 4/14/23 I spoke with an agent for over an hour on Friday regarding my issue. She saw the problem and the issue that I was having. She had a supervisor look into it. I was supposed to received a follow up email and phone call form a supervisor lettting me know of my Payment and credit. I was promised this was going to be handled and it was not. Now no one wants to answer the phone for this company. I was cheated out of money this game is a ***** scam probably to steal my information

  Business Response

  Date: 04/24/2023

  Hello ****,
  
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  
  Thank you for your feedback and we are sorry that you are having trouble participating in our activities. We are sorry to inform you that after a thorough investigation, we can confirm that the rewards issued to you are consistent with your behavior in the game according to our rules stated on the activity details page. We'll continue to improve our game experience based on your feedback. 
  
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat, email us at ****************************** or call us at **************. 
  
  
  Best wishes,
  Candy

  Customer Answer

  Date: 05/10/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  My issue has not been resolved with this company. Now they wont even pick up the telephone for me 
  

  
  

• Initial Complaint

  Date:04/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I normally buy from Temu and end up being satisfied but I recently ran in to a bit of trouble. I ordered 2 packages and didnt get them. I followed the necessary instructions and checked and asked and nothing Im so annoyed because just as I was so excited for these packages and I havent received them. I talked to an agent about it, theyre telling me I cant get a refund. I DIDNT RECEIVE MY PACKAGE?! so why cant I get my money back? At this point I dont even want it anymore just give me my money back! Im not interested in calling lasership, thats too much work. I just want everything to run smoothly like it used to agents cant even give proper help. I think I probably shouldnt buy from temu anymore and stop recommending the app because they are very much unfair. I need my money back.

  Business Response

  Date: 04/23/2023

  Hello Doryeta,
  
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  
  Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that your order PO-211-***************** ($41.09) and your order PO-211-***************** ($64.66) have been fully refunded to your original payment channel. Please allow **** business days for your refund to appear back on your payment method depending on the processing time of your financial institution. 
  
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat, email us at ****************************** or call us at **************. 
  
  
  Best wishes,
  Candy

• Initial Complaint

  Date:04/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent ***** in credit plus ***** with an original payment method on the date of March 16, 2023.My order was supposed to be here by April 2nd I believe and it took longer than expected and then came the problems with customer service. An agent told me i would receive a full refund and items if it wasnt here by then. So I tried to request a live chat with an agent but temus bot kept giving me the option to submit a ticket. No one would answer the live chats and on the support tickets option, they would days or just wouldnt answer. They have gave me i think 50 dollars in credit but i was told i would receive a full refund. My account is ****************. I have tried contacting them numerous times but I still am having the same problem with poor customer service. I have attached a few photos of proof. I hope we reach a resolution very soon this has caused me many problems. *** even tried contacting them in different ways, such as saying urgent matters like part of my order was missing just to contact them even then they didnt listen and on another order they said all of my items came but only one hello kitty kart was sent i have a video too. The first order is number PO-211-***************** and the hello kitty one is PO-211-*****************.

  Business Response

  Date: 04/23/2023

  Hello Cemea,
  
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  
  Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that your PO-211-***************** is 'Delivered, Parcel Locker -> Your item was delivered to a parcel locker at 11:05 am on April 6, 2023, in ********, ** *****.' with the tracking number **********************. Our customer service department has offered you compensation.
  
  
  Concerning your order PO-211-*****************, we have carefully reviewed the details of your order and can confirm that all items were shipped and packaged according to the order requirements. Our warehouse team has also conducted a thorough review of the shipping process, including reviewing the shipping video, to ensure that the items were shipped in full accordance with the order. Unfortunately, we are unable to fulfill your request for a replacement or refund as the items were shipped according to the order. We apologize for any disappointment this may cause, and we hope that you will consider shopping with ** again in the future.
  
  
  Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************. 
  
  
  Best wishes,
  Candy

  Customer Answer

  Date: 04/26/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Cemea

  I told them I wasnt too worried about the other order ( PO-211-06801045207670119  ) thats the one they choose to send to me. I put exactly what they told me that theyd do, hiw they failed to do it, how they could fix it and they still can not follow simple instructions. Order PO-211-04739423468150119 was supposed to be refunded if not delivered by a certain date at least thats what they told me. I simply want what I asked for I have no idea what else to do. I had to handle the PO-211-06801045207670119 on my own, which was a broken clock and missing cart and they told me it was in the package, it definitely was not. I have proof as well.

   

  Business Response

  Date: 05/03/2023

  Hello Cemea,
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that your PO-211-***************** is 'Delivered, Parcel Locker -> Your item was delivered to a parcel locker at 11:05 am on April 6, 2023, in ********, ** *****.' with the tracking number **********************. Our customer service department has offered you compensation.
  
  Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************. 
  
  Best wishes,
  Candy

  Customer Answer

  Date: 05/04/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  I am not sure why they continue to say it was delivered, um of course it was. I have explained that THEIR customer service rep lied to me and told me I would receive a full refund and not only 50 credits or whatever it was.
  FAQ
  
  Regards,

  Cemea

   

   

• Initial Complaint

  Date:04/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a first time shopper on Temu. They have a first time purchase promotion screen where you get an additional dollar or two off of already discounted items for being new to Temu. As Im shopping, a pop up comes up on screen with a timer stating that if I check out in the next 20 mins I with these first time buyers items, I will receive an additional 60% off of my cart. I checked out, clicked the button that said it would apply the discount, and still did not receive an additional discount. I thought that maybe it was a glitch so I reached out to Temu customer service live chat. They just kept trying to stall me. Every response was just saying they were researching or escalating or even looking through my orders to find the transaction. This was my first and only order so that was obviously nonsense. I have asked for a refund for an order that wasnt even processed yet, and theyre trying to tell me it will take 30 days for my refund to process. This is a clear attempt to dissuade me from asking for a refund. I did ask for one, and they said its processing, but at this point Im not sure if theyre actually going to issue me one.

  Business Response

  Date: 04/23/2023

  Hello Adaeze,
  
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  
  Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that our customer service department has contacted you and offered you explanation and compensation. Please check your inbox and reply to their email directly. 
  
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat, email us at ****************************** or call us at **************. 
  
  
  Best wishes,
  Candy

• Initial Complaint

  Date:04/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered package which shows as delivered but I have not received I did all the steps for finding the package I was outside waiting for the package then a ask for a refund at 8:16 Saturday it is now 8:40 Sunday and nobody has talked to me or issued a full refund

  Business Response

  Date: 04/23/2023

  Hello ******,
  
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  
  Thank you for taking the time to contact us regarding your recent order, PO-211-*****************. We understand your frustration and apologize for any inconvenience caused. 
  
  
  After reviewing the delivery status of your package, we see that it was successfully delivered to the address provided during checkout. We recommend that you check around your home or with neighbors to ensure that it was not accidentally misplaced. We understand that you are requesting a refund or a replacement, but according to our Terms of Use, we cannot offer these options in this situation as the package was delivered to the correct address. We suggest that you directly contact the carrier to inquire about the package's whereabouts and request further assistance. If you need any further assistance or have additional questions, please feel free to reach out to us.
  
  
  Thank you for your patience and understanding.
  
  
  Best regards,
  Candy

• Initial Complaint

  Date:04/16/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on the temu shop like a billionaire app playing their credit giveaway game I was one flip away from winning $200 of in store credit and the game just stopped allowing me to share invites which is how you get to progress and I was literally one share away from $200 in store credit I even have a video of my phone screen where you can see me trying to tap on the button to invite a new friend but it wouldn't work but I brought this to customer services attention they didn't want to do anything about it but when I checked into the situation myself I found a similar case where customer service awarded a customer $90 in store credit because the same thing happened to her but she was one flip away from getting $100 of in store credit but Temu won't work with me I mean I'm not doing it because I'm greedy or anything like that I just want things to be fair and if you're going to treat a customer one way you might as well treat them all the same.Ive got a video of what happened during my gameplay but I don't know if it'll send so I'll send screenshot of the email from the other customer that they were willing to help as well as a couple of screenshots that she sent me showing that customer service was willing to pay her for their game messing up but not me hopefully this can get cleared up and fixed properly and fairly

  Business Response

  Date: 04/23/2023

  Hello *******,
  
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  
  Thank you for your feedback and we are sorry for the inconvenience. After a thorough investigation, we are sorry to inform you that we have not found the problem you issued. It is possible that the issue may be related to your network or internet connection. We suggest that you try using other sharing methods or check your network connection to see if this resolves the issue. If you continue to experience difficulties, please let ** know, and we will do our best to assist you.
  
  
  Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************. 
  
  
  Best wishes,
  Candy

  Customer Answer

  Date: 04/27/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ

  I do not accept your excuse or reason you had another customer a female customer named *********************** who had the very same problem and you guys took care of her by giving her $90 out of the hundred she was going to win and I have a recording of my phone screen which shows that the game was sharing just fine so it obviously wasn't my internet connection or my phone service so please stop trying to pull one over on me I have recording of the game itself messing up after it had gone smoothly so please stop trying to treat me like I'm an ignorant person
  
  Regards,

  *******

   

   

  Business Response

  Date: 05/08/2023

  Hello *******,
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience. After a thorough investigation, we are sorry to inform you that we have not found the problem you issued. It is possible that the issue may be related to your network or internet connection. We suggest that you try using other sharing methods or check your network connection to see if this resolves the issue. If you continue to experience difficulties, please let ** know, and we will do our best to assist you.
  
  Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************. 
  
  Best wishes,
  Candy

  Customer Answer

  Date: 05/09/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I do not accept the business response because I have showed them video recording of what went wrong just because it's not happening now doesn't mean it didn't happen video recording is very compelling if it had been my phone and my phone's Network and I would not be able to continue to enjoy the app and or the games and it works just fine so I know it's not my phone

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******