Business Profile

Online Shopping

Temu.com

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,077 total complaints in the last 3 years.
2,130 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made three separate orders on Temu worth of total $200 however I only received one package with the same tracking number. None of the items I received in the box were the items I ordered. The total value of the product in the box less than $20. I took pictures and contacted customer service. The customer service created a ticket immediately however didnt get back to me until 1 week later saying they cannot support my request and that was also the final decision nor an apology.
Business Response
Date: 04/27/2023
Hello Shaquwen,

I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience. We regret to inform you that we are currently unable to support your request. We deeply apologize for any inconvenience caused. We have checked your order details and you have initiated a dispute for your order PO-037-*****************, therefore your payment has been stopped by your payment channel. Please wait patiently for the outcome of the dispute, as the processing of the dispute depends on PayPal or your payment channel.

Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************.

Best wishes,
Candy
Initial Complaint
Date:04/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There has been money taken out of my account since March. Which I have not consented to be taken.
Business Response
Date: 04/27/2023
Hello Nordraka,

I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience. Your case is out of the norm. We have emailed you to ask for more information. Please check your inbox or send ** the screenshot of being charged at ************************************** so we can help you resolve this issue as soon as possible.

Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************.

Best wishes,
Candy
Initial Complaint
Date:04/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I originally made a purchase on Temu for $46.36 on March 10th. I ended up needing to return $33.06 worth of items. I did the return online and requested the money just go back to a credit balance on their website because there were other items in my cart I was interested in getting. {My friend that had introduced me to the website had wonderful luck and I thought maybe I'll just stay away from clothing and I'll try other items instead.} Now, when I received said items on April 12th, they were damaged, worthless pieces of junk. So this time I called, and after explaining everything, the representative asked if I want it to go back on my temu credit balance, or my debit card. I told her just put the money back on my debit card because there's nothing else I want to purchase, I've had bad luck with this, so I'm just done. She said she understood and that the money will go back to my debit card {reading off the last four digits of my card to me} after they receive the items and check them over. Well, yesterday I received an email stating that the money went back to my temu credit balance, and now because they did that, after speaking with two different representatives yesterday and today, they're telling me that there is absolutely no way to refund me my money back to my original form of payment because once it's in your credit balance that's where it has to stay. The representative today {after initially starting the phone call off by YELLING at me because he misunderstood what I was asking for} even tried offering me an extra $12 credit saying "oh no please don't leave **" {after he apologized for his rude behavior} even though I clearly told him time and time again there is nothing else I want to purchase. I asked if they could forward my credit balance to my friend's account and they won't even oblige with that. I really do not want to waste any more of my time and energy scrolling through their website trying to purchase more garbage, please help!
Business Response
Date: 04/27/2023
Hello ******,

I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience. We have checked the details you provided and can confirm that our customer service department has offered you compensation and explanation. Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************.

Best wishes,
Candy
Customer Answer
Date: 04/27/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[As I have stated before, I was OFFERED the choice of the refunded money to go either to my debit card or back to a credit on my account, which is when I requested the money just come back to my debit card. I specifically told the representative that the two failed purchases of various items was enough for me to not want to bother with them anymore, most especially considering the condition in which my last purchases arrived. {Pictures attached} I even told her that I'm glad that my friend is having great luck with them, but it's not something I want to continue on with, and I intended on deleting the app after I received my refund. She told me she understood and continued on with the refund process. A few days later is when I received the email and saw that they overrode my offered request and gave me a credit. There is absolutely no legitimate reason why this company cannot return my money to me as requested. The money used for the items that I had purchased {and returned}, originated from my bank account and I refuse to waste any more of my time or money trying to find something to purchase off of their website. I have also attached a screenshot of an email I received from the company giving me a $5 credit for "the inconveniences I've faced" which just goes to show how much they do not listen to what their customers actually want from them. I don't know if the $5 is actually there because I have not even logged into the website since the day I called to initiate the refund, {April 12th} but they can remove it, because I don't want anymore of their empty apologies or "gifts" from them, I simply want my money back.

Thank you.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******
Business Response
Date: 05/08/2023
Hello ******,

I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience. We have checked the details you provided and can confirm that our customer service department has offered you compensation and explanation. Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************.

Best wishes,
Candy
Customer Answer
Date: 05/09/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[Honestly, saying that "Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality." is a joke. Because here you have a new customer that was so excited to try out your website after witnessing the success her friend had, yet after 2 unsuccessful, multiple item transactions, being literally YELLED at by your employee ***** {or ****, I'm not sure how he spells his name}, and one of your employees altering my request for the refund to return to my debit card and instead issuing it as a credit, I think yall have a lot more work that needs to go into your customer service training. I'm happy for everyone that has had success with your company and I hope you continue prospering. HOWEVER, for ME, I am simply trying to get my rightfully owned money back because I have zero interest in ever redownloading your app or logging into your website to utilize your services again. So if you want to hold true to what you say in that "customer satisfaction is of the utmost important to you", then prove it, and return my money to me, and answer my next questions because I am far from satisfied with anything that has transpired with your company thus far... So why are you so bent on keeping my 30+ dollars? Why do you insist on repeating the same vague answer in every message? How is you keeping my money helpful to a customer that you claim you're trying to satisfy? I look forward to reading your responses to my questions.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******
Initial Complaint
Date:04/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So on 4/20 as I'm on my way back from traveling **** miles for my father's funeral I ran short on gas so I did what I have done several times opened my temu app and shared my cash tree link I have cashed out several times to my PayPal well this eve when I complete all requirements I go to cash out so I can make it home it gives me a credit instead of sending to my PayPal I was in chat for over 7 hrs I was lied to over and over I am uploading my proof as well anyway temu tells me o cashbtree changed its for credit now. Well not according to my link that says ***** cash quickly it clearly says I'm gonna earn cash as I have done several times.. also the customer representative decides she just don't wanna deal with it no more and send me a message pretending to be the chat bot I knew she was lieing cuz when it's the chat bot it says chat bot I have also uploaded that
Business Response
Date: 04/27/2023
Hello *********,

I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience. We have checked the details you provided and can confirm that our customer service department has offered you compensation and explanation. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat, email us at ****************************** or call us at **************.

Best wishes,
Candy
Customer Answer
Date: 04/27/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*********
Initial Complaint
Date:04/19/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The business ran a fake ad saying I could purchase a ******** Switch for $7 if I signed up for their app and waited to make the purchase at an appointed "flash sale" time. However, when it came time for their "flash sale" the item "sold out" instantaneously; far too quickly for it to have actually sold out. Other people have complained about this fake ad and a screen recording of the user experience can be seen on this Reddit thread: ******************************************************************************************************************************************* exact same thing that happened in that video happened to me. This is false advertising and this company should be held accountable for their blatant lies!
Business Response
Date: 04/27/2023
Hello *******,

I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for any inconvenience. We regret to hear that your recent experience with our flash sale promotion on the Temu platform did not meet your expectations.

We want to assure you that the flash sale promotion is genuine and was designed to provide our customers with an exciting opportunity to access exclusive deals and discounts. However, due to the nature of flash sales, the number of deals offered is limited, and they are available on a first-come, first-served basis. With the high volume of participants in this particular promotion, it is possible that the deals were claimed quickly, causing some customers, like yourself, to miss out.

We are sorry for your experience and we'll continue to improve the transparency of these promotional activities.

Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************.

Best wishes,
Candy
Customer Answer
Date: 04/28/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.
The answer given is insufficient, since it is not possible for the flash sale items to have been claimed so quickly. Temu has not explained how it is possible to "sell out" of items in less than 1 second. Purchasing an item on their app or website takes much longer than 300 milliseconds. Temu also has not provided any evidence supporting their claim that they actually sold these items to anyone. This is clearly false advertising!

Regards,
*******

Business Response
Date: 05/08/2023
Hello ******,

I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for any inconvenience. We regret to hear that your recent experience with our flash sale promotion on the Temu platform did not meet your expectations.

We want to assure you that the flash sale promotion is genuine and was designed to provide our customers with an exciting opportunity to access exclusive deals and discounts. However, due to the nature of flash sales, the number of deals offered is limited, and they are available on a first-come, first-served basis. With the high volume of participants in this particular promotion, it is possible that the deals were claimed quickly, causing some customers, like yourself, to miss out.

We are sorry for your experience and we'll continue to improve the transparency of these promotional activities.

Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************.

Best wishes,
Candy
Customer Answer
Date: 05/08/2023
Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.

The second response given by the business is exactly the same as the first response, so my response back will also be exactly the same.
The answer given is insufficient, since it is not possible for the flash sale items to have been claimed so quickly. Temu has not explained how it is possible to "sell out" of items in less than 1 second. Purchasing an item on their app or website takes much longer than 300 milliseconds. Temu also has not provided any evidence supporting their claim that they actually sold these items to anyone. This is clearly false advertising!
Regards,
*******
Initial Complaint
Date:04/18/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase on Temu on April 06, 2023. The order was split into two packages. The order number is PO-211-*****************. The first package with the tracking number ************************** was delivered to my mailbox and I have received it (as of 05/18/2023). The second package, with the order number 1LSCZZE001MJATF was marked as lost, as of 04/18/2023 at 08:50am and I did not receive this package. I contacted the carrier service (OnTrac) and filed an investigation with them, in which they deemed the package as being unable to confirm control and marked it as lost. When I contacted Temu, they are claiming their investigation found that I received my package and it was delivered to me despite the tracking showing it was lost! I have camera footage from that day that shows no delivery attempt was made (I have cameras all around my house as well as a Ring Doorbell). I want a refund of the $4.72 I paid via my Card and the rest I paid via Temu credit.
Business Response
Date: 04/26/2023
Hello *****,

I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that your order PO-211-***************** (1LSCZZE001MJATF) has been refunded to you: $4.72 (Cash) + $35.08 (Temu Credit). Please allow **** business days for your refund to appear back on your payment method depending on the processing time of your financial institution. Refunds returned as Temu credit will be available in your credit balance within 3 minutes. You may view your Temu Credit balance from your Temu app or Temu.com in your account page under "Credit balance".

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat, email us at ****************************** or call us at **************.

Best wishes,
Candy
Customer Answer
Date: 04/26/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

*******************
Initial Complaint
Date:04/18/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On the t e m u website I have $***** in credit and when I go to check out it tells me my credits are suspended I've contacted them countless times via email via chat and I get no response from them I have to contact them through phone and I get to run around from them I want what's owed to me which is a ***** iam going to provide.
Business Response
Date: 04/25/2023
Hello ******,

I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience. Upon checking, you have initiated a dispute for your order. Please wait patiently for the outcome of the dispute, as the processing of the dispute depends on PayPal or your payment channel.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat, email us at ****************************** or call us at **************.

Best wishes,
Candy
Customer Answer
Date: 04/25/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

****** ******
Initial Complaint
Date:04/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When I purchase items from TEMU they use different shipping couriers. The delivery of packages by the courier SpeedX has drivers that leave my packages in the middle of the stairs and are not properly delivered to my apartment. The delivery driver did not finish their job. Packages are NOT to be left on the stairs due to possible injuries. In the apartment complex where I live there are people including myself that have physical disabilities and impairments. Packages left in the middle of the stairs are a hazard and can cause injuries. It is the full responsibility and job of the SpeedX delivery driver to deliver the customer packages directly to their apartment doors. All the apartments have the numbers outside of their doors. Delivery is NOT complete until the package is properly delivered to the customers doors. Every package that Ive gotten from TEMU that has been delivered by SpeedX has been dropped off in the middle of the staircase. I live on the 3rd floor in apartment number 633. I expect my packages NOT to be dropped off on the staircase as I do not leave my apartment everyday and they could be sitting on the staircase for days or even get stolen. I shouldnt have to look for my packages in and around my apartment building. They should be properly and correctly dropped off right outside my apartment door. *** contacted TEMU on several occasions on this issue and they give me a phone number to contact. When I contacted this phone number ************ a week ago it just stated that they will text you back and they never did.

I have a TEMU package with a SpeedX ********** address and I used that address to file a BBB complaint, but the ********** BBB says that SpeedX address is a warehouse and they can't file a complaint, I don't know why maybe it's because of the location.

I have photos that I can attach that were taken by the SpeedX delivery driver under these tracking numbers showing proof where they are leaving them.

Shipping Tracking number SPXHCL046400253369 Delivery 03/20/2023 2:53PM

Shipping Tracking number SPXHCL052000010792 Delivery 04/10/2023 12:10pm

Business Response
Date: 04/25/2023
Hello ******,

I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that our customer service department has offered you a compensation plan. Please check your inbox. We apologize again for any inconvenience. Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************.

Best wishes,
Candy
Customer Answer
Date: 04/30/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******

Business Response
Date: 05/08/2023
Hello ******,

I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that our customer service department has offered you a compensation plan. Please check your inbox. We apologize again for any inconvenience. Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************.

Best wishes,
Candy
Customer Answer
Date: 05/09/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.
TEMU still has not resolved the issue with the SpeedX shipping carrier. The SpeedX delivery driver is still continuously leaving packages in the middle of the stairscase. I do not live on the stairs, I live on the third floor. There's many apartments where I live and we all have our apartment numbers outside our doors. I'm disabled and I need my packages delivered to my front door which is up the staircases. A compensation package is not fixing the issue with the SpeedX carrier. Please see photos of 2 more TEMU packages recently being left from SpeedX being left in the middle of the staircase and not being properly delivered to my apartment door. The photos attached are taken from the SpeedX driver you can see these photo as they're attached to the SpeedX shipping numbers. I provided them for you.

SpeedX continues to leave packages on the stairs.

SpeedX tracking number SPXHCL046400548070

Speed X tracking number
SPXHCL051100018291

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******

Business Response
Date: 06/01/2023
Hello ******,

I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that our customer service department has offered you a compensation plan. Please check your inbox. We apologize again for any inconvenience. Your feedback on the shipping carrier is well received and our corresponding department is working on to improve the customer experience of delivery. Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************.

Best wishes,
Candy
Initial Complaint
Date:04/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought something small on temu.com for $10 or so on April 13, 2023 The next day, my bank freezes my card due to fraudulent activity of temu.com charging me $99 and some change on April 14, 2023. I research where and there was no order history except for my $10 purchase. Temu.com tells me they can't help. The Temu company took my bank account information and expected I wouldn't notice an extra charge so close to my first transaction. Temu stole my bank information and tried to send themselves money. My bank card will stay frozen until I know for a fact that even my name is no longer saved in their company.Screenshots of bank email alerts and temu order history is ready to share if proof is needed. Thank you.
Business Response
Date: 04/25/2023
Hello *******,

I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience. Based on what you described, you *** have been the victim of identity theft. After a through investigation, we can confirm that the charging of $99 was unsuccessful. If someone stole your debit card information, we suggest that you contact your bank and report to the local police and the local division of the *** immediately. We encourage you to thoroughly examine all places, both online and offline, where your card information could be exposed. If someone used your card to make purchases on Temu, unfortunately, we are also a victim, not the perpetrator. We are investigating the allegation internally and will report to the police if we uncover anything suspicious. We recommend you cancel the card that *** have been stolen and sign up for a new one.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat, email us at ****************************** or call us at **************.

Best wishes,
Candy
Initial Complaint
Date:04/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have returned some items yet never received the refund. When the package came, it has a big hole. Some items simply slipped out of ************. The package is not made of paper; it's rather a plastic bag with Scotch packaging tape. I called customer service twice and waited for more than 2 hours, yet nobody answered the phone. I then submitted numerous tickets that went no where. I also heard that the app sold customer data.
Business Response
Date: 04/25/2023
Hello Shuang,

I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience. We have checked with our warehouse about the items you returned and can confirm that your order PO-211-***************** ($30.03) has been refunded to your original payment channel. Please allow **** business days for your refund to appear back on your payment method depending on the processing time of your financial institution. We have confirmed with our warehouse that all the items were packed in the package.

Temu (tee-moo) is an online marketplace that offers quality merchandise from the worlds top suppliers and brands to consumers at affordable prices. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. All of our payment links are PCI-certified and we work with major payment providers like ***** Mastercard, Paypal, Apple *********** Pay, and more to protect your financial data.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat, email us at ****************************** or call us at **************.

Best wishes,
Candy
Customer Answer
Date: 04/25/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Shuang

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