Business Profile

Online Shopping

Temu.com

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,505 total complaints in the last 3 years.
2,184 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/16/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was on the temu shop like a billionaire app playing their credit giveaway game I was one flip away from winning $200 of in store credit and the game just stopped allowing me to share invites which is how you get to progress and I was literally one share away from $200 in store credit I even have a video of my phone screen where you can see me trying to tap on the button to invite a new friend but it wouldn't work but I brought this to customer services attention they didn't want to do anything about it but when I checked into the situation myself I found a similar case where customer service awarded a customer $90 in store credit because the same thing happened to her but she was one flip away from getting $100 of in store credit but Temu won't work with me I mean I'm not doing it because I'm greedy or anything like that I just want things to be fair and if you're going to treat a customer one way you might as well treat them all the same.Ive got a video of what happened during my gameplay but I don't know if it'll send so I'll send screenshot of the email from the other customer that they were willing to help as well as a couple of screenshots that she sent me showing that customer service was willing to pay her for their game messing up but not me hopefully this can get cleared up and fixed properly and fairly
Business Response
Date: 04/23/2023
Hello *******,

I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience. After a thorough investigation, we are sorry to inform you that we have not found the problem you issued. It is possible that the issue may be related to your network or internet connection. We suggest that you try using other sharing methods or check your network connection to see if this resolves the issue. If you continue to experience difficulties, please let ** know, and we will do our best to assist you.

Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************.

Best wishes,
Candy
Customer Answer
Date: 04/27/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ
I do not accept your excuse or reason you had another customer a female customer named *********************** who had the very same problem and you guys took care of her by giving her $90 out of the hundred she was going to win and I have a recording of my phone screen which shows that the game was sharing just fine so it obviously wasn't my internet connection or my phone service so please stop trying to pull one over on me I have recording of the game itself messing up after it had gone smoothly so please stop trying to treat me like I'm an ignorant person

Regards,
*******

Business Response
Date: 05/08/2023
Hello *******,

I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience. After a thorough investigation, we are sorry to inform you that we have not found the problem you issued. It is possible that the issue may be related to your network or internet connection. We suggest that you try using other sharing methods or check your network connection to see if this resolves the issue. If you continue to experience difficulties, please let ** know, and we will do our best to assist you.

Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************.

Best wishes,
Candy
Customer Answer
Date: 05/09/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I do not accept the business response because I have showed them video recording of what went wrong just because it's not happening now doesn't mean it didn't happen video recording is very compelling if it had been my phone and my phone's Network and I would not be able to continue to enjoy the app and or the games and it works just fine so I know it's not my phone
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*******
Initial Complaint
Date:04/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been on the phone for 4 hours not to get in contact about an order I returned and they are not returning me no ever get in contact with anyone. This is my 4 th time calling sitting on the phone for 4 hours just want a refund on my order
Business Response
Date: 04/23/2023
Hello ******,

I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience. After a thorough investigation, we regret to inform you that we cannot issue a refund for your order PO-211-***************** at this time. We have confirmed with our warehouse and the package you returned was empty. Our customer service department has emailed you and offered you explanation.

Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************.

Best wishes,
Candy
Customer Answer
Date: 04/23/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******

I have returned the package and it was not empty. I do not have the items anymore. And I just received an email from one of you guys saying that you guys completed a refund so Im really confused on why youre saying this message. But that was only 10 minutes ago and Im not seeing any information on my end showing the refund was complete so from this further on moment, I need you guys to process a refund for my order as I actually did return my items and I need you to actually look into this because I did return them. I have a packing slip from *** showing that I did too.
Business Response
Date: 05/03/2023
Hello ******,

I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience. After a thorough investigation, we regret to inform you that we cannot issue a refund for your order PO-211-***************** at this time. We have confirmed with our warehouse and the package you returned was empty. Our customer service department has emailed you and offered you an explanation.

Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************.

Best wishes,
Candy
Customer Answer
Date: 05/05/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.

I have submitted a return and they claim they never got it as it says delivered on tracking and shows that it want empty with the weight on tracking receipt

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******

Business Response
Date: 05/22/2023
Hello ******,

I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience. After a thorough investigation, we regret to inform you that we cannot issue a refund for your order PO-211-***************** at this time. We have confirmed with our warehouse and the package you returned was empty. Our customer service department has emailed you and offered you an explanation.

Customer satisfaction is of the utmost importance to ** and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message ** through Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************.

Best wishes,
Candy
Customer Answer
Date: 05/23/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

i opened a dispute with my bank

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******
Initial Complaint
Date:04/15/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Couple weeks ago I accidentally disputed a charge I misinterpreted of if temu, I try to buy it again and Temu will not let me buy anything, Ive tried switching devices, numbers, payment methods, addresses, accounts. It seems like nothing I do seems to work, *** contacted Temu customer support but unfortunately there so unhelpful they flat out told me they couldnt do nothing about it and that I should wait patiently, that was a week ago now and I still cant buy anything, idk what I did so wrong for them to block me out the system like that. Ive always been a loyal Temu customer, and been sharing the app nonstop. But now Temu is useless and the worse part about all of this is that my account has a 20$ credit I earned and cant even use. Honestly if anybody asks me personally If Temu is legit I would flat out say no, thats its useless and dont waste your time. Hopefully someone sees this and either helps me or this helps someone else.
Business Response
Date: 04/21/2023
Hello *****,

I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience. We regret to inform you that your transaction was intercepted because you have previously disputed or are currently disputing Temu charges with your financial institution. Our customer service department has contacted you and offered you explanation.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat, email us at ****************************** or call us at **************.

Best wishes,
Candy
Initial Complaint
Date:04/15/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Having a order from TEMU PO-211-***************** with 2x ******** Switch OLED Model Tracking number ********************** The Tracking shows Delivered, Parcel Locker ******, ** ***** April 11, 2023, 9:09 pm I am live in ***** do you know how far from ***** to 76206???And our apartment not even have parcel locker and we only have mail box, and our mail box cannot even fit into 2 x ******** Switch OLED Model. I already attched the video to your support agent but he is not even checking. Last part ******** stop working at 8 Pm, how it delivered to 9 PM. I went to **** and they cannot issue the claim because i am not the shipper But your customer service just keep reply like a bot what a bad experience ever
Business Response
Date: 04/21/2023
Hello Beiduo,

I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience. We regret to inform you that we have received notice of a chargeback on your order, which prevents us from processing your refund directly. However, we assure you that Temu will immediately contact the bank to process your refund. Please keep track of the bank's refund status, as it may take some time for them to process it. Our customer service department has contacted you and will continuously follow this case.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat, email us at ****************************** or call us at **************.

Best wishes,
Candy
Initial Complaint
Date:04/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Temu refuses to reship or refund a missing delivery despite claiming Temus Purchase Protection. Lies. Theres no such thing as purchase protection, if they cannot protect me from my lost delivery. I contacted Temu and they said I should have a safer address. Sure. Not everyones that fortunate! My order was $159.70 that claimed to be delivered on April 10, 2023. I checked everywhere and told the community security. Nothing had arrived yet. They claim it was delivered, but there is no picture or proof. How can I be charged for items I did not receive?
Business Response
Date: 04/21/2023
Hello Zen,

I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for taking the time to contact us regarding your recent order, PO-211-*****************. We understand your frustration and apologize for any inconvenience caused.

After reviewing the delivery status of your package, we see that it was successfully delivered to the address provided during checkout. We recommend that you check around your home or with neighbors to ensure that it was not accidentally misplaced. We understand that you are requesting a refund or a replacement, but according to our Terms of Use, we cannot offer these options in this situation as the package was delivered to the correct address. We suggest that you directly contact the carrier to inquire about the package's whereabouts and request further assistance. If you need any further assistance or have additional questions, please feel free to reach out to us.

Thank you for your patience and understanding.

Best regards,
Candy
Customer Answer
Date: 04/22/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.
I can confirm the package did NOT get delivered to the address on file, or I would have received it. Therefore, the terms and conditions you refer to do not apply to me. Many times a package is mis-delivered or lost. My package was not delivered. I can give you first hand confirmation I have not received it.

Regards,
Zen

Business Response
Date: 05/03/2023
Hello Zen,

I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for taking the time to contact us regarding your recent order, PO-211-*****************. We understand your frustration and apologize for any inconvenience caused.

After reviewing the delivery status of your package, we see that it was successfully delivered to the address provided during checkout. We recommend that you check around your home or with neighbors to ensure that it was not accidentally misplaced. We understand that you are requesting a refund or a replacement, but according to our Terms of Use, we cannot offer these options in this situation as the package was delivered to the correct address. We suggest that you directly contact the carrier to inquire about the package's whereabouts and request further assistance. If you need any further assistance or have additional questions, please feel free to reach out to us.

Thank you for your patience and understanding.

Best regards,
Candy
Customer Answer
Date: 05/05/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Hello, I am writing to inform you that I have not received the package that was marked as delivered and signed. Although the tracking information shows that the package was successfully delivered and signed, I can confirm that I did not receive it nor did I sign for it.I believe there may have been a mistake or an issue during the delivery process. Therefore, I would like to file a claim for the missing package and request for your assistance in locating it.I appreciate your attention to this matter and look forward to resolving this issue as soon as possible.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Zen

Business Response
Date: 05/22/2023
Hello Zen,

I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for taking the time to contact us regarding your recent order, PO-211-*****************. We understand your frustration and apologize for any inconvenience caused.

After reviewing the delivery status of your package, we see that it was successfully delivered to the address provided during checkout. We recommend that you check around your home or with neighbors to ensure that it was not accidentally misplaced. We understand that you are requesting a refund or a replacement, but according to our Terms of Use, we cannot offer these options in this situation as the package was delivered to the correct address. We suggest that you directly contact the carrier to inquire about the package's whereabouts and request further assistance. If you need any further assistance or have additional questions, please feel free to reach out to us.

Thank you for your patience and understanding.

Best regards,
Candy
Customer Answer
Date: 05/23/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
You are repeating the same message, which my situation does not apply to because the order was NOT delivered to the correct address as there was certainly a shipping error. Please take this into consideration as this does not fall in your terms of use, and your company offers shipping protection should something happen to the item in transit, which is exactly what happened. I believe BBB offers litigation services. I humbly request you reconsider your response, as I did not receive the items and while I understand you are not at fault, it is still your companys merchandise that I paid for and did not receive. I would be happy to leave a good review for your company if we can find a resolution of a refund immediately. Thank you, *****. I appreciate your time and efforts very much. I apologize for the inconvenience this is, as I understand you must be a very very busy person and this is probably a very trivial matter to you.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Zen
Initial Complaint
Date:04/15/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Temu Never has a customer service number to talk to you and they never give you the money back on purchase that are not delivered it coupon I didn't pay with a coupon I want my money back
Business Response
Date: 04/21/2023
Hello ****,

I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that your order PO-211-***************** has been delivered on 18 Apr.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat, email us at ****************************** or call us at **************.

Best wishes,
Candy
Customer Answer
Date: 04/21/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

*****************
Initial Complaint
Date:04/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Temu is a scam.I played the fish game Was so-posed to win a levitating moon I referred 5 new users I also got at least 8 returning users to click I have played this game before and never needed more the 3 users The problem is that for some reason 2 of my users I didnt get credit for you guys said it was suspicious.If it was suspicious why did you let them new users make an account and buy stuff if your site. Seems like a scam to me I would like the credit for my 2 users that I didnt get I have videos and pictures i was at **** percent on my last fish So I know one of them referrals you marked suspicious would have got me my prize!Please resolve this issue I can send videos or whatever you need to resolve this issiue and get me my prize This is ridiculous I got so many new users on this site to be treated like this please fix this issue
Business Response
Date: 04/21/2023
Hello *****,

I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry that you are having trouble participating in our activities. We are sorry to inform you that after a thorough investigation, we can confirm that the rewards issued to you are consistent with your behavior in the game according to our rules stated on the activity details page. We'll continue to improve our game experience based on your feedback.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat, email us at ****************************** or call us at **************.

Best wishes,
Candy
Initial Complaint
Date:04/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I just paid for 3 seperate orders on april 10th and 12th where they were having an earth day sale with many of the items if not all were at a very discounted rate in which they sent me a card declined message the next day daying that some items were shipped and the others put back and i knew i had enough money to buy them, but what they did is put things in my cart that i didnt want to buy at the time and that they processed, but they not only did that, they charged me full price for everything that was discounted. I ended up paying way more then i wash advertised and then they picked and chose the items out of my cart that they were gonna send me.
Business Response
Date: 04/21/2023
Hello ******,

I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that the transaction was declined by your card issuer. Please contact your card issuer for further support or try another payment method. You were not charged for these orders. However, you may still see a temporary hold on your bank statement. It will usually be removed within 3-6 business days. And you have already used your coupon in placing orders.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat, email us at ****************************** or call us at **************.

Best wishes,
Candy
Initial Complaint
Date:04/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Never received the packages from them
Business Response
Date: 04/21/2023
Hello *****,

I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for taking the time to contact us regarding your recent order, PO-211-***************** and PO-211-*****************. We understand your frustration and apologize for any inconvenience caused.

After reviewing the delivery status of your package, we see that it was successfully delivered to the address provided during checkout. We recommend that you check around your home or with neighbors to ensure that it was not accidentally misplaced. We understand that you are requesting a refund or a replacement, but according to our Terms of Use, we cannot offer these options in this situation as the package was delivered to the correct address. We suggest that you directly contact the carrier to inquire about the package's whereabouts and request further assistance. If you need any further assistance or have additional questions, please feel free to reach out to us.

Thank you for your patience and understanding.

Best regards,
Candy
Initial Complaint
Date:04/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company Temu is promising several free gifts just by clicking on a few boxes. Once those boxes are selected, your told you have won those prizes. Then instead of going to shipping screen, your taken to several other screens and told you now have to invite friends to receive gifts. And will only receive gifts of you invite them. This is a scam and is not right. As you can see by the photos uploaded.
Business Response
Date: 04/20/2023
Hello *******,

I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry that you are experiencing difficulties with our referral rewards program. We are sorry to inform you that after a thorough investigation, we can confirm that you are ineligible to get the reward according to our rules stated on the activity details page. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message ** on Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************. We would be happy to further assist.

Best wishes,
Candy
Customer Answer
Date: 04/20/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered
im not satisfied with this resolution. It doesn't address the fact that, Temu leads customers on in thinking the have or will win a prize. Temu needs to let the consumer know before hand that winning depends on referring New users! The consumer is only notified of this after they have played the game! Under ******* law (O.C.G.A. Section 10-1-427) prohibits the intentional false advertisement of legal services. Legal ads must not contain statements that are fraudulent, deceptive, untrue or misleading.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*******

Business Response
Date: 04/26/2023
Hello *******,

I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry that you are experiencing difficulties with our referral rewards program. We are sorry to inform you that after a thorough investigation, we can confirm that you are ineligible to get the reward according to our rules stated on the activity details page. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message ** on Temu.com or Temu app live chat, email ** at ****************************** or call ** at **************. We would be happy to further assist.

Best wishes,
Candy
Customer Answer
Date: 05/06/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
They are not addressing the issue, they are just repeating the same responses. I will stop shopping with this company and let everyone of my ****** viewers on my ******* and Instagram page know how deceiving temu.com is!

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*******

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