Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went on Temu July 20th to shop and cash in my credits I had on there . Well they put higher prices on one page then act like you are going to save money on the other page then I added up the prices wort the shipping and tax and they didnt even take off the credits I had. Either charge me the correct price or return the money I have in credits which is $27.24 to my card on file. and I wont do business with you again. Temu has class lawsuits against them as we speak for the same things and the dishonesty. That order in my cart should be like a little over $30.00 . My credits were not applied.

  Business Response

  Date: 07/26/2025

  Hello ********,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback. We apologize for any inconvenience this may have caused. Our customer service department has emailed you and offered an explanation through an email ticket on July 25. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 08/02/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******** *******

• Initial Complaint

  Date:07/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint due to a failure by Temu to issue funds that I rightfully withdrew from their platform.On July 3rd, 2025, at 6:29 AM, I initiated a withdrawal through Temu. According to Temus own guidance, withdrawals are typically processed within 48 hours. However, as of today, I have yet to receive the ******** addition to the standard timeframe communicated by Temu, I also received a statement from Temu clearly indicating that "all the applicable rewards earned prior to the corresponding date will be issued as usual." My withdrawal fell within these parameters, and I have not been notified of any violation of their terms that would justify withholding these funds.These funds were obtained rightfully through promotional efforts using social media advertising, in full alignment with Temus Terms of Service and program guidelines.Despite waiting well beyond the 48-hour processing period and receiving confirmation of eligibility, no funds have been received, and I have not been provided with any clear explanation or resolution.I am requesting that Temu promptly disburse the funds from my July 3rd withdrawal or provide an official explanation detailing why the withdrawal has not been completed.

  Business Response

  Date: 07/26/2025

  Hello Boston,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback, and we apologize for any inconvenience this may have caused. Your case is out of the norm. To assist with the further investigation of your case, our customer service department emailed you on July ********************************** telephone number associated with your Temu account. Please check your inbox and respond accordingly. We are eager to find a solution for you, and we greatly appreciate your cooperation and patience.
  
  We are more than happy to receive your reply and would like to verify it for you. If you need any other assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Hope you have a great day!
  
  Best wishes,
  *******

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 16, I tried to make a purchase using my credit card and also using my cash app. Both payment methods were declined. Temu have me in the system to where I'm unable to make any transactions using my credit cards. This type of treatment is not acceptable. A notice should been provided to the customers the start date and the end date of a temporary hold and the reason why the hold is placed on the customer's account. If this consumer cannot abide by us US state and federal laws, then this website should not be published to US citizens.

  Business Response

  Date: 07/29/2025

  Hello Ratondra,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Regarding this issue, our customer service department sent you an explanation through an email ticket on July 28. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

• Initial Complaint

  Date:07/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/18/25 They charged my account $118 and change with out letting me know I was being charged. They gave a 100 coupon make you pick the 100 dollars worth of products and then charged my bank account without permission. It is fraud by deception and a scam. Now it is going to be days before my money is returned.

  Business Response

  Date: 07/25/2025

  Hello ****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback. We apologize for any inconvenience this may have caused. Our customer service department has emailed you and offered an explanation through an email ticket on July 25. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 4, 2025, an order was placed on Temu for $121.45, order number PO-211-*****************. Subsequently, on July 6, 2025, another order was placed on Temu for $111.01, with order number PO-211-*****************. The **************************** (****) has notified the customer that the seller has not paid the required postage fees, and as a result, the packages may be confiscated without delivery. Temu says the package is coming, but they keep moving the delivery date. And they're not helping me at all, even though I got scammed. They keep delaying my refund too. I bet I'm never getting this package because the seller probably never even shipped it. I want full refund to the original payment. Not temu credit. Tracking numbers are: ********************** / ********************** / ********************** and **********************. All those packages are in postal office for weeks after the seller never pay the postage.

  Business Response

  Date: 07/25/2025

  Hello Christian,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your orders have been refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.
  
  Our customer service department has provided the refund details regarding this case via an email ticket sent on July 19. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Best wishes,
  *******

  Customer Answer

  Date: 07/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ********* ******

• Initial Complaint

  Date:07/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want my full refund for the air conditioner that doesn't work and the adapter I had to purchase because the unit didn't have a regular plug.

  Business Response

  Date: 07/25/2025

  Hello *****,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that three orders have been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Our customer service department offered you an explanation and a compensation plan on July 24. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  To protect your data privacy, please message us through Temu.com or Temu app live chat if you need further assistance or more detailed explanation regarding this issue.
  
  Best wishes,
  *****

  Customer Answer

  Date: 07/26/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:07/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a few issues with Temu. They over charge people. They are scamming people with their fake promos that promise free items. Last year they charge me over and over for mops, when I purchase 1 mop. Temu promotions promises free 3 items when you spend$ 5 or $10 or more. After I made purchase, it old me I had to spend $5 dollars more, after that it told me I had to spend $10 dollars more to get free items. In the promos they have items on sale. I purchased 2 pack over the door storage. On the promo sale it said it cost 4.99. After I made the purchase it said I paid $18.46. They over charged me $13.45 and they said I had to pay more money to get free items. When I talked to customer service, they said I had to spend $172 dollars to get free items from promo. I read the rules, it didn't say anything about spending $172 dollars to get items for free. Temu customer service asked me to send them a screenshot of the promo. It is hard to do because lot of their promos, they only allow you to do certain promos for certain amount of time some are 2 days and others are for ******************************************************** 15 credit on Temu. I told them what good will that do,when you have to spend more money to use it. You have to spend a minimum of 25 dollars which doesn't include shipping and handling. The person told me, I would be able to use it without spending a certain amount of money. They lied. When I went to check out, it said I had to spend more money. Temu is scamming people to spend more money with their fake free items promos, over charging and changing the prices.

  Business Response

  Date: 07/26/2025

  Hello *******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback. We apologize for any inconvenience this may have caused.
  
  Upon checking, our customer service team has been working diligently with the relevant departments to thoroughly investigate and verify the matter. This comprehensive process requires some time to ensure that we provide you with accurate and reliable information. Our customer service department has been following up on this issue, and they will provide you with feedback as soon as they have an update. Please pay close attention to your inbox and await the resolution.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistanc
  
  

• Initial Complaint

  Date:07/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a horrific experience it is regarding two orders with *********. I have been a long time customer they have no block my account for no reason, except for a false claim that I had a charge back the first order Was from a vendor called glam vibe I returned items first they said they didnt get all of them, and they said they smell like smoke. It was one story after next I thought embattled until ***** finally reimburse me. In the meantime I did open a charge claim with my bank. Attached is a letter proving that ***** is getting the money back as they FINALLY refunded me that is the return order with Id ******************************. The other order I returned, and I am attaching the proof with the *** I attached for packages that day, and I never repeat, never opened a dispute on that one. It was a simple return along with the other three there shouldve been no issue now I am being falsely accused by Temu Of a charge back for that order I did not contact my bank until I saw that they were not refunding you for the four out of them so now I have as of July 16 opened a claim with my bank for $82.18. I have begged and pleaded with temu multiple times to return refund me for those items and then of course I will draw the charge back however,I asked them for proof of a charge back PRIOR TOMJULY 16they never gave it to me because there wasnt any proof and my bank and confirm this as I said, I will withdraw it when I get the $82.18 back I want my account reinstated and the refund. The fact that ***** falsely accused me of a charge back with my bank is in my estimation unlawful my bank told me twice in that claims department that there was never a charge back. The letters attached will reflect the refund for the first issue, which is now resolved and again the second one Will be retracted by me once I get my account open with team again and my refund for 8218

  Business Response

  Date: 07/26/2025

  Hello Rachael,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback. We apologize for any inconvenience this may have caused. Our customer service department has emailed you and offered an explanation through an email ticket on July 25. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 07/28/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Rachael

   

   

• Initial Complaint

  Date:07/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came across and adult rated item on the temu app and it was listed at a price tag of $138.81. No big deal so I applied for a loan and was approved.The item in question was a love doll that was depicted as a fully developed adult female woman and the description read adult male masturbator 18 + years old so this lead me to believe that the item i would recieve would be as advertised.However what I received was not what was advertised it was falsely advertised and very misleading.What I recieved was a doll that id out as a replication of a female that *** developed to thr ages of between 12 to 14 years ******* while temu has offered to resolve the issue with a full refund because this item in question is labeled as non returnable the refund can not be issued because I have disputed an unauthorized charge from temu with my bank in the amount of $68.03 When i signed the documentation for the dispute and was issued a new card the bank black listed temu which prevents me from adding a new card.Further more I also jad to reach out to the lender company I borrowed the money from and explain the situation and thankfully they have put my mind at ease.The favorable out come I want to see on temus end is any and all sellers that have a listing for adult *** dolls be removed primarily because temu and the vendors are not official adult vendors and are not associated with any reputable online seller.I would also like temu to remove v v dolls the company I placed order from to ne removed from their platform for good as a ********* asking the bbb to help me with this because customer servixe is mainly ai based driven so I have no way to speak with a corporate executive on the matter.

  Business Response

  Date: 07/25/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback. We apologize for any inconvenience this may have caused.
  
  Upon checking, our customer service team has been working diligently with the relevant departments to thoroughly investigate and verify the matter. This comprehensive process requires some time to ensure that we provide you with accurate and reliable information. Our customer service department has been following up on this issue, and they will contact you to request more details to help verify this matter. Please pay close attention to your inbox.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 07/25/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  

  Im rejecting this response due to the fact that I spoke with temus customer service by way of text through the app and after concluding I was not going to get anywhere or br able to discuss this matter outside of the app i deleted my account. This is the first reason. The second reason is while temu offered a refund my bank has blacklisted temu there for I can not add my new card so any refund would not go back to the original card. When I tried to opt for store credit the app simply wouldn't allow me to lay claim to this credit. This isnt the first time ive faced issues with temu but rest assured it shall be the last. There is readily nothing temu can do on the sole basis that I no longer jave an account with them there for trying to issue a refund is a futile effort and I have made it perfectly clear the desired outcome that I wish to see happen as an end result for this paticular incident. Looking into and investigating I undersrand take time however once customer service was alerted to the issue via the customer service help portal action should have been taking to launch an investigation immediately. It shouldn't take a patron utilizing a third party mediator to get the attention of a business so said business will take action. 

  
  FAQ
  
  Regards,

  *****

   

   

  Business Response

  Date: 08/06/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback, and we understand the frustration that you may have been through during this time.
  
  We have found that the account associated with "the orders in question" has been deleted. We want you to know that each of our clients holds a special place in our hearts, and our primary goal is to provide top-notch services to everyone. Regarding your case, our customer service department will contact you to request more details to help investigate and verify the matter. Please pay close attention to the email inbox you provided on BBB and respond with the requested information at your earliest convenience.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 2 credit cards on my Temu account, I have been placing orders using those 2 cards for a few years. This time they decided to block my order for no apparent reason. They claimed shipping address is different from billing address, they might have improved security but this is the way my account addresses have been set up since the beginning. Nothing has been changed, I have maintained these locations for nearly 20 years. When I placed my first order only July 7th 2025 Temu cancelled my order and said it will take 5-7 days to return my money to my card. I talked with TEmu and they said the reason the order was cancelled was because the addresses did not match. I contacted my bank and updated my address info and then placed a 2nd order on July 9th. A few days later they also cancelled this order for an unknown reason. On July 12th I communicated with Temu and placed my order a 3rd time and they cancelled this order as well for "unusual activity", claiming once again they will refund my money in 5-7 days. My order numbers: PO-211-***************** PO-211-***************** PO-211-***************** When I try to chat with Temu it is extremely difficult to get past their robot and communicate with an actual agent. Their AI harasses me and refuses to transfer to agent, it requires me to ask repeatedly to get an actual agent. When the chat is transferred no agent is available and I am stuck on hold. Eventually their chat system kicks me out of the wait list after waiting 30+ minutes if I don't type a message in a very short time period that is at least 50 characters. I have a disability and typing quickly is difficult and cannot sit at a computer for 30+ minutes only to be disconnected. Robot agents are not helpful and agents do not listen to my concerns as I explain situation.

  Business Response

  Date: 07/30/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your orders have been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.
  
  To resolve this issue, we recommend trying another payment method. We understand that payment issues can be frustrating, and we appreciate your patience. Our customer service department offered you an explanation on July 29. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  We hope this information helps. If you have any further questions or concerns, please do not hesitate to contact us through Temu.com or Temu app live chat.
  
  Best regards,
  *******