Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came across and adult rated item on the temu app and it was listed at a price tag of $138.81. No big deal so I applied for a loan and was approved.The item in question was a love doll that was depicted as a fully developed adult female woman and the description read adult male masturbator 18 + years old so this lead me to believe that the item i would recieve would be as advertised.However what I received was not what was advertised it was falsely advertised and very misleading.What I recieved was a doll that id out as a replication of a female that *** developed to thr ages of between 12 to 14 years ******* while temu has offered to resolve the issue with a full refund because this item in question is labeled as non returnable the refund can not be issued because I have disputed an unauthorized charge from temu with my bank in the amount of $68.03 When i signed the documentation for the dispute and was issued a new card the bank black listed temu which prevents me from adding a new card.Further more I also jad to reach out to the lender company I borrowed the money from and explain the situation and thankfully they have put my mind at ease.The favorable out come I want to see on temus end is any and all sellers that have a listing for adult *** dolls be removed primarily because temu and the vendors are not official adult vendors and are not associated with any reputable online seller.I would also like temu to remove v v dolls the company I placed order from to ne removed from their platform for good as a ********* asking the bbb to help me with this because customer servixe is mainly ai based driven so I have no way to speak with a corporate executive on the matter.

  Business Response

  Date: 07/25/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback. We apologize for any inconvenience this may have caused.
  
  Upon checking, our customer service team has been working diligently with the relevant departments to thoroughly investigate and verify the matter. This comprehensive process requires some time to ensure that we provide you with accurate and reliable information. Our customer service department has been following up on this issue, and they will contact you to request more details to help verify this matter. Please pay close attention to your inbox.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 07/25/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  

  Im rejecting this response due to the fact that I spoke with temus customer service by way of text through the app and after concluding I was not going to get anywhere or br able to discuss this matter outside of the app i deleted my account. This is the first reason. The second reason is while temu offered a refund my bank has blacklisted temu there for I can not add my new card so any refund would not go back to the original card. When I tried to opt for store credit the app simply wouldn't allow me to lay claim to this credit. This isnt the first time ive faced issues with temu but rest assured it shall be the last. There is readily nothing temu can do on the sole basis that I no longer jave an account with them there for trying to issue a refund is a futile effort and I have made it perfectly clear the desired outcome that I wish to see happen as an end result for this paticular incident. Looking into and investigating I undersrand take time however once customer service was alerted to the issue via the customer service help portal action should have been taking to launch an investigation immediately. It shouldn't take a patron utilizing a third party mediator to get the attention of a business so said business will take action. 

  
  FAQ
  
  Regards,

  *****

   

   

  Business Response

  Date: 08/06/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback, and we understand the frustration that you may have been through during this time.
  
  We have found that the account associated with "the orders in question" has been deleted. We want you to know that each of our clients holds a special place in our hearts, and our primary goal is to provide top-notch services to everyone. Regarding your case, our customer service department will contact you to request more details to help investigate and verify the matter. Please pay close attention to the email inbox you provided on BBB and respond with the requested information at your earliest convenience.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 2 credit cards on my Temu account, I have been placing orders using those 2 cards for a few years. This time they decided to block my order for no apparent reason. They claimed shipping address is different from billing address, they might have improved security but this is the way my account addresses have been set up since the beginning. Nothing has been changed, I have maintained these locations for nearly 20 years. When I placed my first order only July 7th 2025 Temu cancelled my order and said it will take 5-7 days to return my money to my card. I talked with TEmu and they said the reason the order was cancelled was because the addresses did not match. I contacted my bank and updated my address info and then placed a 2nd order on July 9th. A few days later they also cancelled this order for an unknown reason. On July 12th I communicated with Temu and placed my order a 3rd time and they cancelled this order as well for "unusual activity", claiming once again they will refund my money in 5-7 days. My order numbers: PO-211-***************** PO-211-***************** PO-211-***************** When I try to chat with Temu it is extremely difficult to get past their robot and communicate with an actual agent. Their AI harasses me and refuses to transfer to agent, it requires me to ask repeatedly to get an actual agent. When the chat is transferred no agent is available and I am stuck on hold. Eventually their chat system kicks me out of the wait list after waiting 30+ minutes if I don't type a message in a very short time period that is at least 50 characters. I have a disability and typing quickly is difficult and cannot sit at a computer for 30+ minutes only to be disconnected. Robot agents are not helpful and agents do not listen to my concerns as I explain situation.

  Business Response

  Date: 07/30/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your orders have been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.
  
  To resolve this issue, we recommend trying another payment method. We understand that payment issues can be frustrating, and we appreciate your patience. Our customer service department offered you an explanation on July 29. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  We hope this information helps. If you have any further questions or concerns, please do not hesitate to contact us through Temu.com or Temu app live chat.
  
  Best regards,
  *******

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a 49cc motor dirt bike for my grandsonsons Birthday, upon receiving the dirt bike, I proceeded to assemble the bike and noticed when put on the front tire there were parts missing to assemble the bike. The two blue front of the bike Forks were missing the black boots and the silver brake harness. Please exam the pics I uploaded to support my. The very first pic with the green circle is what the front of the bike should look like. The seller refused to see the issue with the dirt bike,and will not send the proper parts, this also is safety issue as well, part has to be put on the bike for the brakes work properly.please focus on the front tire and blue forks and the red brake caliper.

  Business Response

  Date: 07/24/2025

  Hello *****,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that three orders have been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Our customer service department offered you an explanation and a compensation plan on July 21. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  To protect your data privacy, please message us through Temu.com or Temu app live chat if you need further assistance or more detailed explanation regarding this issue.
  
  Best wishes,
  *****

  Customer Answer

  Date: 07/28/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:07/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a pink tray from Temu. Before it was ever shipped I told them to cancel the order because I wanted to return the tray so I could get the full locked weed box WITH the tray. Well, they never canceled the tray, they just hurried up and sent it out not understanding that I wanted to order more items. Well the tray comes in, I take it out to the garage to try it and to smoke. I put the tray on the shelf with my grinder where its supposed to go. I get my iPhone and put it in the slot for your phone. AS SOON as I sat the phone in the slot, it went toppling over the back and my phone bounced twice on the concrete we have throughout the whole house and that was the end of my phone forever!!! , I spoke to someone with Temu and told them what happened. They just wanted to know exactly what happened, So I told them exactly what happened. And I sent a lot of ohotos. Well, when I did everything they asked of me, sent all the photo all the information, they called me a lier. And from there on out they did absolutely everything to make this out to be my fault and make it to where they werent liable for ANYTHING! I told them I would look into getting a lawyer because my iPhone 13 Pro Max was ?? paid off and unlocked. They didnt care until I said Ill be headed about going to the Chinese consumer protection agency. To them, they can say whatever they want happened and all you can do is HOPE AND PRAY they are decent human beings. it didnt really matter what I said they came up with their own version of what THEY say happened.I know I am a speck of dirt to Temu, that Im just a no body Then another time, they had a promo that said I had to give Temu permission to have access to my ****** which meant they seen everything I had, all my cards, all my data, everything!!! They stayed on there for over a month and I lost sales from **** because I didnt trust them to leave my things alone..also, they are still on there now! My dog passed too

  Business Response

  Date: 07/25/2025

  Hello *********,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback. We sincerely apologize for any inconvenience this may have caused. We are committed to resolving this issue as soon as possible. According to our latest internal information, our customer service team reached out to you via email on July 24th to provide assistance and is awaiting your response. Please check your inbox for more details and respond correspondingly if you have any further requests.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

  Customer Answer

  Date: 07/26/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.

  Temu offered me 80 Temu credits as a settlement offer and that will not replace my IPhone 13 Pro Max. I have been without a fully working phone since. They have done nothing to help me in any way except send me a settlement agreement for 80 Temu credits. That wouldnt even get me a Temu cell phone. Temu has thousands of phones they could have sent. I am a very Ill individual. I suffer from CRPS, ****************************, gastroparesis and several others that I can prove if need be, and Your team knew this, I begged them to replace my phone just so I would be able to call my doctors and temu just brushed it off with a cute little message that had nothing to do with anything dealing with this except they hope it finds me well. I can send all communication also if need be. I have anything and everything and your so called team might reply to me once a day if Im lucky instead of dealing with this right away. 
  

  my phone was all I had to the outside world. Temus product, which is not a storage tray with lid, its a rolling tray that has you put your grinder up at the top and your phone as well. With nothing to hold it down, because only tobacco goes on the tray part so all of the weight is at one end. The store owner never said a warning, there was no warning on the package what so ever. I only got a warning ***** my phone was destroyed. Ive attached what the Store owner told me about the tray. He admitted that you have yo be careful with the try because it tumps over. 
  
  Temu is forgetting one HUGE thing. I canceled this before it ever shipped, but since you give the store fronts the decision if they want to ship or not, the store owner took it upon himself to HURRY up and ship it when I wanted to cancel the order to get something that was even more expensive. It was the tray, WITH a box to keep it in place. Im assuming to keep it from tumping over or falling backwards and destroy my phone like like this one did. But, instead of reading what I sent, he mailed it right then and this is the result of letting a store have the decision to refund our own money especially since nothing had even shipped, or if they are going to keep your money and ship the item without consent. 

  I do not accept Temus offer of 80 Temu credits. This still does not replace my phone. 
  

  ********* *****

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *********

   

   

  Business Response

  Date: 08/04/2025

  Hello *********,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have carefully investigated your case with the relevant department and can confirm that our customer service department has emailed you and proposed a new compensation solution for you on August 4. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter. Thank you for your patience.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

  Customer Answer

  Date: 08/12/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  

  To Temu and BBB,

    In regards to Temus offer. They have offered me an amount that is considerably less than the cost of replacing my phone that was shattered. I am unable to even get a used phone with the 200 that was offered by Temu. I was told this is all they are willing to offer at this time. 
  

  I understand that my phone was not brand new at the time but it was in perfect condition.
   
    My phone that was destroyed by that pink tray is an iPhone 13 Pro Max that Temu sells for less than 4-5 hundred that are used but they have been refurbished. I told Temu I would even accept a refurbished one and they turned me down. I am unaware as to why. They gave no reason; they have hundreds and hundreds on their platform that could be used. 
  

    I am absolutely willing to accept a refurbished replacement from a reputable merchant within their company instead of a brand new one. Those are my two offers. 
  To either replace my phone with a new iPhone 13 Pro Max, or they can use a refurbished iPhone 13 Pro Max from their own business. 
  

    I was also told that they are unwilling to offer me anything more than 200 at this time but that doesnt replace my phone. 
  

  I think my offer is reasonable for both parties. They can give me a couple phones to pick from, but will guarantee that the phone is in excellent working condition and everything on the phone works as it was intended to work with a warranty. Or they can just purchase an iPhone 13 Pro Max but it has to be unlocked for my carrier, but mine was unlocked. 
   
    Hope to hear from you soon. 

  Sincerely 

  ********* Siler 

   

  [must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *********

   

   

• Initial Complaint

  Date:07/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Temu offered promotions where if yoy buy so much get get free items. I ordered over 300 dollars worth of stuff to win my item.They sent a cheap not even close imitation tent instead of the one advertised. They did the bait and switch.

  Business Response

  Date: 07/24/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Our customer service department has provided the refund details regarding this case via an email ticket sent on July 21. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two beach chairs from Temu under order number PO-211-*****************, split into two shipments. The first, ***** tracking ************, was a 5 Position Backpack Beach Chair green color from TOULASI, delivered to my mailroom, not my door as claimed in the delivery confirmation. The second, ***** tracking ************, a 5-Position Adjustable Backpack Beach Chair sunset color from *******, valued at $72.09 (including taxes and fees), was never delivered. ***** provided a photo of the TOULASI chair as proof of delivery for the ******* chair, falsely indicating both items were delivered, with no separate evidence for the ******* chair. Ive contacted Temu multiple times for a refund of $72.09 for the non-delivered ******* chair, but they provide only generic, copy-paste responses and refuse to issue the refund, citing *****s incorrect delivery proof. Their customer service lacks support for English-speaking customers, making resolution impossible. I want a full refund of $72.09 for the undelivered ******* chair and for Temu to address their reliance on inaccurate delivery information and improve their customer service. Ive included photos of the ***** proof of delivery photo as well as the box and the chair inside clearly showing that the delivery photo provided for the ******* chair was actually the order from TUOLASI.

  Business Response

  Date: 07/25/2025

  Hello *****,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback. We apologize for any inconvenience this may have caused.
  
  Upon checking, our customer service team has been working diligently with the relevant departments to thoroughly investigate and verify the matter. This comprehensive process requires some time to ensure that we provide you with accurate and reliable information. Our customer service department offered you an explanation regarding this matter through an email ticket on July 24, and they will provide you with feedback as soon as they have an update. Please pay close attention to your inbox and await the resolution.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

  Customer Answer

  Date: 07/25/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Temu has done nothing but create a ticket on my account saying its being reviewed by the relevant department. There is not an explanation as ***** claimed. I have opened several tickets previously with Temu about this issue and contacted the seller multiple times to request a refund and neither has resolved the issue. There is no investigation they simply continue to refuse a refund because they claim the item was delivered. Ive provided proof that the item in the delivery photo was not the chair from seller *******, but was a different green chair I ordered. I never received the sunset colored chair from seller *******. Temu does not help English speaking customers with any interactions that require a more complex understanding of the situation, like this one.
  

  
  Regards,
  *****

   

   

  Business Response

  Date: 08/04/2025

  Hello *****,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Our customer service department has provided the refund details regarding this case via an email ticket sent on July 29. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 21, 2025 transaction date. Received package on July 2nd and all the items were incorrect I returned the items in the exact packaging that was sent to me and I filed a refund claim and its been denied five times becausethe vendor says their warehouse cant identify the barcodes which I have perfect screenshots of. Basically theyre just refusing to refund my money and I followed every policy of their returns.

  Business Response

  Date: 07/25/2025

  Dear customer,
  
  I am ****** from ********************. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We feel sorry for the inconvenience this may have caused to the order. We have double-checked the details with our warehouse staff, and we can confirm that the items are complete and all the items were shipped and packaged according to the order requirements.
  
  Furthermore, we conducted a thorough investigation regarding your returned items, and as per the result, our warehouse hasn't received the items you requested for a refund. We highly suggest to keep in touch with your carrier for further details and assistance regarding this matter. We regret to inform you that we are unable to support your request for a refund in this case. Our customer service department will offer you an explanation on July 25. Please keep an eye on your inbox for further updates.
  
  We understand the frustration that you may have been through during this time. Your valuable feedback has always been highly appreciated, as it keeps driving us forward to further improve our product and service quality. We will constantly review the customer satisfaction and optimize the quality of customer service. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

  Customer Answer

  Date: 07/25/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  I reject this response from the business because I sent back with video and numerous pictures. Evidence and exact barcodes that were sent on the packages to me and received the reply that the warehouse that they are saying confirmed the package was correct could not verify any of the items Literally its the package that they sent me. I sent it back to them and I have multiple screenshots and pictures that are all already attached so how could it be both sent correctly and also not sent correctly. I also have included details showing that the package went through ****************************************************************************************************************** but it made 20 different stops thats illogical. I have all the screenshot evidence proof so theyre saying that they sent it right but then theyre also saying that same stuff they sent. They cannot identify make that make sense. I need my refund still. 
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Chrisgoodwin83

   

   

  Business Response

  Date: 08/04/2025

  Dear customer,
  
  I am ****** from ********************. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Our customer service department offered you an explanation through on July 30. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've instructed Temu to closed my account, that I never opened. my emails have about 50 Temu message everyday. I tired of Temu making me go past all those unwanted emails. they're a nuisance

  Business Response

  Date: 07/24/2025

  Hello *******,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have checked the details you provided and confirm that your Temu account was closed. Thus, your email address was removed from our sending list. Furthermore, if you are using Gmail, you may also click on the 'More' button in the upper right corner of the email and choose 'Stop seeing this Ad'. If you see ads on other websites including your browsers, please click the close icon on the upper right corner of the ads to decrease the possibility of the appearance of these ads in the future.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

• Initial Complaint

  Date:07/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 16, 2025 a charge was taken out of my bank account in the amount of $87.02. I have not ordered anything and i do not know what this charge is for.

  Business Response

  Date: 07/23/2025

  Hello *******,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that three orders have been fully refunded. Please check your Temu account for more details.
  
  To protect your data privacy, please message us through Temu.com or Temu app live chat if you need further assistance or more detailed explanation regarding this issue.
  
  Best wishes,
  *****

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sent wrong item and wont refund my money. I am not sending item back as it was there error

  Business Response

  Date: 07/29/2025

  Hello ********,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and are pleased to offer you a refund for your order. Our customer service department will offer you an explanation on July 29. Please keep an eye on your inbox for further updates.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******