Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against: TEMU Order Number: PO-211-***************** Tracking Number: ************ To Whom It May Concern,I am submitting this complaint regarding an unresolved issue with TEMU, an online marketplace from which I purchased two cellular phones advertised as being compatible with the ******* wireless network.Upon receiving the phones, I attempted to activate them with ******* and was informed that the **** numbers were invalid. As a result, the devices could not be used, contrary to what was stated in the product description.Following TEMUs return instructions, I returned both phones using the ***** return labels they provided. The tracking number for the return shipment is ************. The last tracking update, approximately one month ago, indicated that the package was in transit from the local ***** facility to TEMUs warehouse. Since TEMU paid for the shipping label, ***** has refused to provide further delivery information to me, the sender.Despite this, I have fulfilled all of my obligations as a customer by returning the items using ******************* official return process. The package has either been delivered without a system update or has been lost in transit neither of which should be my responsibility.I have contacted TEMU customer service multiple times to request a refund, but I have yet to receive a resolution. I am seeking a full refund for the returned phones, as I followed all return protocols and the products were misrepresented.I would appreciate the BBBs assistance in resolving this matter promptly.Thank you for your time and support.

  Business Response

  Date: 07/30/2025

  Hello Hakan,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and are pleased to offer a refund for your order. However, we found that you have initiated a dispute on the order, thus we are unable to process any after-sale matters at this time. Once the dispute process is completed, we will move forward with initiating your refund. Our customer service department offered you an explanation on July 30. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:07/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I played a game on the app and they advertised for my purchases to qualify for discounts. I thought I mad a mistake for the discounted price. Long story short the chat support person will not provide me with a full refund. Im only requesting the refund because the game does not state that I have to pay $200+ up front. Theyre falsely advertising. Then stating that Im not guaranteed a full refund. While also saying I have to select issues that are not related to the issue. I now have to dispute the charges elsewhere and I demand to be reimbursed for the inconvenience. Then they lie about the percentage while charging the orders anyway.

  Business Response

  Date: 07/30/2025

  Hello ******,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the details you provided and can confirm that our customer service department has been following up on this issue. They will provide you a detailed explanation about about the rules of the activity you participated in as well as a compensation plan on July 30. Please keep an eye on your inbox.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******
  

• Initial Complaint

  Date:07/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order not completed as the Free daily gifts disappeared off the app and my cart after I paid for the order, earning 4 days to claim them.I have done business with Temu and this is the 2nd time Temus promotions has promised discounts and free gifts that never are as stated. I ordered $121.80 on July 17th, to make the required dollar amount to recieve my 3 free daily gifts selected at the time of purchase. I could only select the first lower price gift on July 17th, and was supposed to be able to click on the 2 daily free gifts within 4 days. I have gone on the Temu app daily to click on my gifts on July 18th, 19th and 20th per the rules. I used the Temu app and recieved a notice that my cart was empty with nowhere to get my larger priced items I had selected when I had made my order. I went into the promo section, typed daily free gifts and went through all my emails and all I got was junk or new games. No place did it show the selected free gifts. I sent a complaint, and today I got an answer by automation saying that offer had expired, and they threw me discounts if I ordered more. This is a smoke and mirrors game and a tool to get you to order more, by promising free items you cant even access. My order was based on promises of discounts and the gifts I selected. I feel I should be compensated or get the free gifts ordered, but we're removed from my cart so that I couldnt claim them.

  Business Response

  Date: 07/30/2025

  Hello ***,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback. We apologize for any inconvenience this may have caused.
  
  Upon checking, our customer service team has been working diligently with the relevant departments to thoroughly investigate and verify the matter. This comprehensive process requires some time to ensure that we provide you with accurate and reliable information. Our customer service department has been following up on this issue, and they will provide you with feedback as soon as they have an update. Please pay close attention to your inbox and await the resolution.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am very unhappy at this time as I decided to order on temu and when the package arrived I was missing items. I ordered shoes and a few other items and they did not come when I opened the package. There was a box in the bag and I thought that it would be my sneakers but it was the slippers I ordered. The missing items are the **** sneakers and two of the shirts I ordered. They put it in a big bag for no reason as there was not a lot in there. I asked customer service for a solution many times and they will not stop denying me. It is not okay to send a package with missing items and then not give a solution when a customer is asking for help. I have a friend who asked for a refund for missing items and they IMMEDIATELY refunded her and at this point I do think it is discrimination against some customers using ********************. All I ask for is a simple refund for the items I am missing. I am okay with credit as I am willing to give temu another chance but this has to be the worst customer service experience I have ever experienced. They keep saying the warehouse verified but all that means is that they checked it off in the warehouse and that could have easily been misckecked or the items could have been mistakingly misplaced. I am really upset and hope to get the help I need through here.

  Business Response

  Date: 07/29/2025

  Hello Caress,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Regarding this issue, our customer service department sent you an explanation through an email ticket on July 26. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Temu has repeatedly been asked to stop using ****** to deliver packages. They don't follow delivery instructions (third line of address), don't speak or read English, destroy our property by leaving it in the rain often, and block access for other logistics companies to deliver their items. They have left the package box open intentionally during rain storms, destroy their deliveries and other platforms' items too! We filed a no trespassing order against ****** with the ************************************* last week, informed TEMU, and after TEMU said they wouldn't use them again, they then just assigned a new package to them. Temu has behaved unprofessionally in this matter. They weren't using Uniuni 8 weeks ago and we didn't have problems, now they refuse to block them permanently. I will contact their parent company in ***** and Chinese regulatory agencies too!

  Business Response

  Date: 07/29/2025

  Hello *. ******** *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Regarding the ****** delivery issue you raised, our customer service department provided you with an explanation through an email ticket on July 28. To protect your data privacy, please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 07/29/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  I've been repeatedly told by Uniuni they don't follow delivery instructions, and their employees don't read English to even know delivery instructions are there. I have also been told by your vendors that TEMU select's the logistics options, and they don't??? And, to date, UniUni is still being used, even though TEMU says they shouldn't be and repeatedly tells me it's my fault? I haven't changed my delivery instructions or my address. Claiming I'm the problem is more passing the ***** You may be able to get ****** to deliver one package satisfactorily, but to date, they have routinely threw stuff out in the rain, blocked access to delivery boxes for other deliveries, and left delivery boxes open leading to damaged items in the whole box, even those from other companies. The last correspondence didn't specify UniUni would indeed be permanently blocked. It was still trying to blame me for the blocking not taking effect, so, now, I'm still not happy with TEMU because of the passing the **** and lack of transparency. If you still plan to use Uniuni, I'm not buying anything further! 
  
  Regards,

  *. ********

   

   

  Business Response

  Date: 08/08/2025

  Hello *. ******** *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Weve reviewed the details you provided and can confirm that our customer service department has been actively following up on this issue. The latest update was shared via an email ticket on August 1. Please check your inbox for more details and respond if you have any other requests.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ordered many item from temu and not any of the orders have been properly delivered and temu uses ***** to deliver there packages. So I was tracking two electric scooters that were being delivered tracking #************ that were scheduled to be delivered on 7-9-25 but were mistakenly delivered on 7-8 -25 and ***** has already accepted responsibility for there mistake and is refunding temu and temu has been giving m7e every excuse that they can think of too not refund my money and at the present time has yet to refund me, thank you for your attention to this matter

  Business Response

  Date: 07/29/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Our customer service department has provided the refund details regarding this case via an email ticket sent on July 24. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:07/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On june 15th temu "delivery" company if thats what you call them claimed the delivered to me, and took a picture of a random other apartment in the complex with a ring doorbell, which i DONT have. Temu tells me i have to provide proof it wasn't delivered, how am i supposed to give proof i DIDNT receive something, ask you delivery company for that seeing they never delivered the card holds.

  Business Response

  Date: 07/28/2025

  Hello ****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Based on the results of our investigation, we aren't able to provide a reshipment/refund for your order. We have investigated this issue and our team has confirmed that the correct items were delivered to the correct address. Our customer service department will offer you an explanation on July 28. Please keep an eye on your inbox for further updates.
  
  We know this might be frustrating, but please note that this is a justifiable solution based on the principle of fairness. We also suggest checking all possible locations around your house, such as your mailbox, parcel locker, and PO box, to locate the package. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you have additional questions, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:07/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulent and erroneous transaction against my credit card Both Temu customer service and bank credit card ********************** substantiated no order tracked for that erroneous charge Temu escalation ***** refuses to credit back ***** credit card repeatedly Extremely frustated and helpless in getting Temu to credit card back Please help thank you ***** ****

  Business Response

  Date: 07/29/2025

  Hello Yusuf,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We understand the concern about the transaction and apologize for the inconvenience this has caused.
  
  We want to assure you that our payment links are ************************** Security Standard (PCI DSS) certified, ensuring the security of our customer's payment information.
  
  In addition, Temu works with major payment networks with their own security and authentication protocols for added protection, including **** Secure, MasterCard ID Check, **************** SafeKey, Discover ProtectBuy, and JCB J/Secure.
  
  Temu will only share your payment information with third party payment sellers such as ApplePay, GooglePay or ****** for the sole purpose of facilitating your purchases. If you prefer, you may choose to process your payment directly through one of those third-party sellers.
  
  In order to further assist you, we kindly suggest that you take a moment to verify if any close acquaintances or family members may have had access to your banking information or your device for placing orders. It is also advisable to contact your bank or financial institution to seek additional support and guidance in handling this situation.
  
  Our customer service department offered you an explanation on July 29. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 07/30/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Yusuf

   

   

• Initial Complaint

  Date:07/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On *********, my mother called me about my package arrived at her place, well I called TEMU and talked with customer service which see could not do anything about that delivery, but I asked her not to deliver anymore to my mother's placein Atlanta Ga, because I live in ******. The customer service person told me that she was putting in a ticket, or tickets to stop any more oders from being shipped/ delivered to my mother's in *******, because I live in ******. She ask me for my adress and I gave her 1322 Manhattan Kansas, and she told that she put to stop any more orders that has not been shipped, well I oder more items ,and I used my Kansas adress, but on 7 16 25 I checked my oders and they had been changed to Atlanta Ga.I called back to temu and asked why my oders and the new oders was being shipped to **********, and was that the carrier

  Business Response

  Date: 07/29/2025

  Hello *****,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Regarding this issue, our customer service department sent you an explanation through an email ticket on July 29. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

• Initial Complaint

  Date:07/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used coupon Code: getcp015 (which I earned through other purchases) to purchase 4 camping mattresses and 2 emergency blankets in order PO-211-*****************. When the items arrived, Temu had only sent the empty bags for these products and not the products themselves. When I complained through chat, they said they wouldn't send the product which I purchased but that I could return the empty bags for a refund. I asked if I could at least get my coupon code back and was told I couldn't. The only concession they would give is to let me keep the empty bags. They're garbage without the product. The prices on the product had gone up since I purchased them and I'd lost the coupon deal, so I was losing all the way around when I had purchased these in good faith. Due to the increased costs, I never purchased these products and didn't have them for the camping trip.

  Business Response

  Date: 07/26/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Our customer service department will offer you an explanation and a compensation plan on July 26. Please keep an eye on your inbox for further updates.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 07/26/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.

  Temu said in their response here that "Customer satisfaction is of the utmost importance to us."  To me customer satisfaction means shipping the product that the customer purchased.  In their email response, they claimed that "unfortunately, we are unable to reship the product."   They never shipped the product in the first place so there will be no "re"-shipment.

  Temu places ads on their site with their price.  If we want a given item at that price, we put it into our cart and pay for it.  Temu accepts our payment and we have a contract for that item at that price.  Temu is obligated to complete the contract by shipping the product they committed to and took payment for.  In this case Temu breached the contract.  They baited me with products and just sent the bags.  The bags are useless without the product.

  I do not accept the response because it does not provide the product I paid for -- and I do not see from this interaction that "Customer satisfaction is of the utmost importance" to Temu.

  Business Response

  Date: 08/04/2025

  Hello *****,
  
  I am Candice from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have checked the order details you provided and can confirm that three orders have been fully refunded to your original payment channel. Our customer service department offered you an explanation and a compensation plan on July 28. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  To protect your data privacy, please message us through Temu.com or Temu app live chat if you need further assistance or more detailed explanation regarding this issue.
  
  Best wishes,
  *******