Complaints

This profile includes complaints for TAFS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TAFS

  19865 W 156th St Olathe, KS 66062-3521

  
• 

  TAFS

  PO Box 572632 Kansas City, MO 64157

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TAFS Inc is no longer factoring invoices for my company *** * *** ** ******* since 4/16/2023 . ** **** broker they did send $3638 payment for 8 trips to TAFS Inc on 11/21/2022 I did connect TAFS Inc they send me refund request form I did fill it after little day's received email from TAFS your case was approved alow 2_4 weeks to receive the check without any information:
  check number , address ,amount ,date or statement. I did connect them to many times by email **************** no response by phone just they play, I need
  Help from BBB to get communication with TAFS how they will refund my money .thanks

  

  Business Response

  Date: 02/14/2023

  TAFS management has reviewed this complaint. All of these refunds were approved on 1/4/23 and then mailed via check to ** ****. Please check with your debtor to confirm receipt. 

  Customer Answer

  Date: 02/14/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because: The broker can't see the payment without the information I did connect them to many times they are request statement of payment how you did pay them I need  the statement and approve of the payment  and you request the statement from them before we did send you the statement. Again I need the statement of payment information if you don't send me the information  that mean you don't refund the money, and ** ****  they did send you email  and you are not response  please work legally  jb hunt is a big company . I  complaint  because no payment information nothing clear. Please send me  the prove of payment 
  
  Regards,
  
  ******* ** *******

  

  Business Response

  Date: 02/14/2023

  See attached copy of check, cashed by ** **** on 1/13/23 for 7 invoices (********* ********* ********* ********* ********* ********* *** ********). Also, check ***** was sent on 1/26/23 for final invoice. This check has not been cashed yet by ** **** to TAFS knowledge.  

  Customer Answer

  Date: 02/15/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because:  I don't see the attached copy please send me first check number and amount and the attached second check you say *****  so the amount is $ 460 is right Just I need this  thing.  Thank you for your help ?? 
  
  Regards,
  
  ******* ** ******

  

  Business Response

  Date: 02/15/2023

  First check number is ***** for $3175. This has been cashed by ** ****. Second check is number is ***** for $463. 

  Customer Answer

  Date: 02/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  Thanks  BBB alot and thanks TAFS Inc 
  
  Regards,
  
  ******* ** *******

• Initial Complaint

  Date:02/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see attached complaint. We are seeking an immediate dissolution of our contract with TAFS.

  

  Business Response

  Date: 02/14/2023

  TAFS management has reviewed this complaint. We will have a supervisor reach out to see what can be done to resolve any issues with your account. TAFS is not a member of the ***, and does not claim to be a member. We will attempt to resolve any issues, but there will be no early termination of the contract. Please refer to the proper section in your agreement regarding how to properly terminate your contract. Thank you. 

• Initial Complaint

  Date:02/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** ******** *** I send a batch Tafs still holding my balance of 1150 I call them several times no one picks their call an they won’t return my calls is been three days I still haven’t received my money

  

  Business Response

  Date: 02/16/2023

  TAFS management has reviewed this complaint. We had a supervisor reach out to speak with the client. This client attempted to advance their funds via *** after the deadline to switch to *******. We have now set up a ******* account for the carrier, and funds should be available to be advanced off their residual balance to their ******* card. Please let us know if you have any questions. 

• Initial Complaint

  Date:02/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have factoring company that I work with my employer she did a mistake that get factoring with TAFS that my factoring couldn’t work with one of the invoice
  She is no longer work for me because of her mistake, TAFS show see that before getting my company added to there system, you should see that I have Already have a factoring company. Get me out of the factoring with Tafs I not in charge of what is going on here. I fired my worker just because she did a mistake and is not my problem that your customer service didn’t research that I have factoring.

  

  Business Response

  Date: 02/14/2023

  TAFS management has reviewed this complaint. We do see that there is a UCC lien ahead of TAFS for another factoring company two days prior. Our team is in communication with that factoring company, and they will be buying out the outstanding invoices. For updates please email ****************. Thank you. 

• Initial Complaint

  Date:02/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TAFS is a complete SCAM! This company does nothing but play with your hard earned money. In order to earn your business, the recruiters call you day in and day out acting as if they want the best for your company. After signing up with them though? You are NEVER able to get anyone on the phone to discuss your contract in detail. My contract was not explained to me and when I tried to reach out to them on multiple occasions to get information on terminating, I was advised by multiple people they do not have a department where I can speak to ANYONE regarding questions/concerns with my contract. Signing up was the biggest mistake we made. They then try to renew your contract WITHOUT prior consent or knowledge. They do not even call or email you beforehand, no heads up, no courtesy of any kind. EVERYTHING was this company is a headache. Submitting paperwork in order to get paid is a hassle as it's always kicked back because their employees are "unable to contact the broker for verification". Most of the time, I am the one who has to contact brokers on my own (so i'm doing their job for them) and obtain verification. 99% of the time brokers have already verified the information, multiple times (proof via email threads received) & TAFS still does not input that in their system which causes delay in payment to me. I then have to call TAFS and advise them the information has already been verified and provide the proof. I AM LITERALLY DOING THEIR JOB FOR THEM. They have multiple people "verifying" accounts yet none of them seem to be able to do their job correctly. There has been numerous occasions where I have received chargebacks on payments due to THEIR mistakes (inputting incorrect info, not following up, etc) that I then have to fix on my own. I have asked to speak to supervisors NUMEROUS times due to the endless issues I've had but of course, the supervisors don't have a direct line and no one ever calls back. This company is a complete FRAUD!!!!!!

  

  Business Response

  Date: 02/17/2023

  TAFS management has reviewed this complaint. We are having a supervisor reach out to the carrier to discuss some of the issues. Our operational team did a review of submitted invoices, and found a few mistakes with verifications, including kicking back an invoice when it was already verified on two occasions over the last three weeks. We apologize for those errors, and we have addressed it with our team members. This account was under review by our risk management team, which increased the number of verifications. As far as the contract goes, we can answer questions about fees, but we cannot give direction on how to terminate for legal reasons. The contract clearly states how to terminate in section 8. All factoring companies have auto-renewing contracts. Thank you. 

  Customer Answer

  Date: 02/21/2023

  I FINALLY got a call back from TAFS today, 02/17 at 5:32pm to “discuss my concerns”. ********, a TAFS employee barely let me get three words in before interrupting what I was saying. He was not understanding nor did he offer any kind of resolution to my numerous concerns. He advised me TAFS employees are unable to read and/or interpret contracts, their job is only to sell them. WHAT!?!? How is this even legal???? How do you have a department to recruit people and make them sign their lives away but you don’t have a live person who is able to interpret your contract and go over it with you when you have questions???? He was absolutely no help nor did he have any knowledge regarding any questions I asked him. The only thing he could do for me was “email me my contract again”. On top of never being able to speak to someone who is knowledgable or provides any kind of assistance, when they finally decide to call back is after submitting a complaint on BBB, they are defensive, rude and unprofessional. This company is by far, the worst company I have EVER done business with and do not wish it upon my worst enemy. I will warn everyone I can to stay away from these lying thieves as this company does not do business how they advertise. I do not understand how they are even allowed to conduct business and play with peoples hard earned money. Hiring them is a good way for your company to go bankrupt due to their lack of on time payments and chargebacks. STAY AWAY FROM TAFS.
  

• Initial Complaint

  Date:02/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use TAFS factoring company in order to receive payments quick from brokers after I complete loads. As of today 2-8-2023 TAFS is holding over $7000 of my money. I’ve reached out to the brokers and their companies and TAFS will not even release the funds that these companies are saying they paid me for. This is illegal for this factoring company to keep money that doesn’t belong to them. I am hiring an attorney to resolve this issue. I recommend any new owner operators in the trucking industry to avoid these factoring companies. Times are tough enough right now in the trucking industry without a company withholding money you worked your butt off for.

  

  Business Response

  Date: 02/16/2023

  TAFS management has reviewed this complaint. We had a supervisor reach out to discuss, but the carrier did not have time and asked us to call back when he had more details and invoice numbers. This carrier has money in his residual account, but there is no record of the $7,000 that he claims is owed. We have attempted to call out on multiple occasions and have left voicemails but have been unable to speak with the carrier again. We are happy to help solve the problem or provide clarification in this matter. Thank you.

  Customer Answer

  Date: 02/16/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because: I did speak with the agent today and he was able to answer only a few of my many questions and all issues have not been resolved. I was also told that a copy of my contract would be emailed immediately today and so far no email with the contract attached. I have asked for my copy of contract and copy of the renewal they did of contract ( they renewed without my permission)  Also the agent seemed unaware about how to terminate the contract properly.
  
  Regards,
  
  ******* ********

  

  Business Response

  Date: 02/17/2023

  Hello, a copy of your contract is being sent today. All factoring companies have auto-renewal contracts due to the nature of the service being provided. Section 8 in the contract explains how to terminate. Our reps cannot explain how to terminate your contract for legal reasons. Thank you.

• Initial Complaint

  Date:02/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tafs is our factoring company and has been since 2014. Started out great. Within the last year they have became terrible with communication with us. It could take 1-3 days to get a response from them. Recently they have been driving our customers crazy with confirming loads just to fund like we are trying to scam them. This same company we have been running for 2 years now and pay there invoices within 45 days. My customer told me if tafs kept doing this they would drop me. This customer is over half of my annual revenue. Someone needs to shut this factoring company down. They are money hungry, low life individuals. If they can’t do the job they need to release me of my contract.

  

  Business Response

  Date: 02/16/2023

  TAFS management has reviewed this complaint. A TAFS supervisor has reached out to speak with the client to try and find a solution. Verifications are something that have to be done in order for factoring companies to manage risk, and all factoring companies have to do it. If the carrier does not want TAFS to ever reach out to this particular debtor, the only way that can be done is if the carrier gets verification on each load before it is submitted, and copies our verification team's email address. If the carrier would like, we can also reach out to the debtor to see if there is a better solution or alternate way to verify loads and/or delivery. The solution the carrier proposed will not work with our process, as we have hundreds of employees that would have to go outside of our normal process to complete it, and if we do that, it would lead to mistakes, and the problem would not be solved. 

• Initial Complaint

  Date:02/06/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stop doing business with this company in Dec. 2022. I need a statement of release and this company will not communicate with me. I am trying to move away from this company because it is not a good company

  

  Business Response

  Date: 02/06/2023

  TAFS management has reviewed this complaint. We do not have any trucking company owners named *** ***** on file. We also do not have anyone with the email address attached to this complaint in our system. Our underwriting team can only communicate with authorized owner/guarantors of companies regarding release. Please have the owner of the company reach out to **************** from a verified official owner email address for any official letter of release. Thank you. 

  Customer Answer

  Date: 02/06/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  
  
  Complaint: ********
  
  I am rejecting this response because:

  TAFS HAS ME IN THERE SYSTEM AS ******* ****** WITH ******* ***** *********. MY EMAIL IS ON FILE WITH THEIR COMPANY.
  

  
  Regards,
  
  *** *****

  

  Business Response

  Date: 02/07/2023

  Please send an email to **************** from the email that is associated with your account, and that team will provide a release letter, or information about what is still needed in order to release. The email on this complaint is not associated with your account. 

  Customer Answer

  Date: 02/07/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  i have sent two emails from my company email address and I still
  haven’t received any response this is the reason why I’m making a
  complaint it shouldn’t be this hard to get my release letter. Once I get
  my release letter I can dissolve this complaint
  

  
  Regards,
  
  
  
  *** ****

  

  Business Response

  Date: 02/07/2023

  Letter of release has been provided and account has been terminated. We apologize for any delay, if the email was sent from the correct address it should have been responded to within 24 hours. Thank you. 

  Customer Answer

  Date: 02/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  *** *****

• Initial Complaint

  Date:02/03/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed an agreement at a locked rate for there services , there has been raises on every aspect of these agreement and I feel I'm being bullied and scammed, I wish to end these contract I will not be renewing for 2023

  

  Business Response

  Date: 02/07/2023

  TAFS management has reviewed this complaint. TAFS has also attempted to have a supervisor reach out to discuss any issues but the carrier has not answered. All fees are included in the contract, and we only charge what the client has agreed to in the contract. All factoring companies charge fees, and all factoring companies can only charge what they have agreed to within a contract. We are happy to have a supervisor reach out again. Thank you. 

  Customer Answer

  Date: 02/07/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Regards,
  
  
  
  ******* ******** my phone number has been updated in there system , I’ve been trying. To update my phone number with them for weeks 

  

  Business Response

  Date: 02/08/2023

  Thank you for the updated phone number. This has been updated in our system and we had a supervisor, ****, reach out to discuss any issues. We believe this has been resolved. 

• Initial Complaint

  Date:02/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It is utterly ridiculous of how difficult it is to get in contact with the agents at TAF. When you are on hold for 10 minutes their system force you to leave a number for a return call. It takes 3-4 hours for them to return the call.
  
  We submitted all the paperwork for 12 loads and TAFS sent an email stating they are unable to collect payment from the company after 60 days. After we contacted the company to see what is going on, TAFS never sent the invoice to the company for payment. I am sick and tired of people working there and not doing their job and then want to take money back for something they did not do on their end. I will be ending my contract with these idiots this year.

  

  Business Response

  Date: 02/07/2023

  TAFS management has reviewed this complaint. We had a manager reach out to speak with the client, but one particular debtor, ********* *********, has blocked emails from TAFS, including billing and collection emails. TAFS has also attempted to reach out via phone many times, and nobody calls our management back. We have attempted to reach out via individual emails and personal emails as well, with no response. At this point we are asking clients that carry for this debtor to reach out for any assistance, as the debtor seems to respond to carriers, but not TAFS. Thank you, and we hope to have this resolved soon.