Complaints
This profile includes complaints for TAFS's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 213 total complaints in the last 3 years.
- 12 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GOOD MORNING I FALL MISTAKES SOON I GOT APROVE BY FMCSA DOT APROVAL THIS COMPANY CALL ME AND INVOLVED IN TO THIS SITUATION DIDN'T DISCLOSED OR WARNING ABOUT THE PREDATORY CONDITIONS FUEL CARD THAT I HAVE TO FORCE SIGN WIHT THEM IN TITTLE TO GET THE PORCENTAGE IN FACTORING OFFER 3% (NEVER MENTIONED )OR DISCLOSE AFTER SIGNED AGREEMENT THEN MENTIONED FOR YOU TO GET THE 3% ON FACTORING YOU MUST HAVE OUR FUEL CARD AND EXPEND 600 GALLONS MONTHLY OTHERWISE WILL BE 4.5% I DID MENTIONED TO AGENT (PABLO CABARIQUE ) I HAVE FUEL CARD I NOT NEEDED PERIOD SAYS NO PROBLEM TO TRAP MY COMPANY AND PREVENT ME TO CARRY ON WITH MY BUSIINES FREE NOT WIHT INTERVENE OFF (TAFS) MADE DECISIONS ON HOW TO OR WIHT WHO GREMORE ENTERPRISES DUE OR WANT TO DUE BUSSINES I DID NOT PROCESS I SINGLE INVOICE SOON LEARN BAD BUSSINES BEGEVIOR AND AFTER 2 YEARS ISTILL WITH PROTOCOLS HAVE TO INFORM 90 DAYS OTHERWISE AGREEMENT WILL RENEW AUTOMATICALLY THIS AGGRESSIVE DISRESPECTFUL NOW I LEARNED THAT NEVER BELIEVE SALES PERSON I NEED HELP I DEMAND (RELEASE LETTER SEVERALS TIMES AND NOTHING (UCC) PLEASE MEDIATE HELP I SEND AND CALL SEVERAL TIMES AND ASKING ME PERSONAL QUESTIONS REQUIRED TO RELEADED (UCC) LETTER I DON'T HAVE TO DISCLOSE ANY PERSONAL INFORMATION TO THEM NOT UNDERSTAND I NO LONGER NEED THEIR PREDATORY QUESTIONABLE "SERVICES" NO
Business Response
Date: 05/23/2025
TAFS has been in regular communication with *** ****** providing information on the contract terms and addressing concerns professionally. The agreement includes a standard non-renewal process, which requires proper written notice within a specific timeframe. These terms are clearly stated in Section 8 of the contract and are consistent with standard industry practices. The agreement details the optional fuel card usage which, if the agreed upon goal is met, can discount their rate. These terms, as well as the entire contract, is communicated verbally as well as part of the onboarding process. We have provided the necessary information regarding the agreement and remain available for any further questions.Initial Complaint
Date:03/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Basically I used them for a factoring company for my transportation business. Ever since I’ve cancelled my business with them they have not done what I paid for and that is factoring my loads in a timely manner but still charging me a fee.Business Response
Date: 03/24/2025
We spoke with the client regarding this issue. The client had cashed a check on four loads that were already submitted for an advance. This caused risk management delays in funding future loads, but some adjustments have been made to improve the speed. We have provided the necessary information regarding the issue and remain available for any further questions.Initial Complaint
Date:02/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I’m trying to get out of this contract which expired in January 2025. I wrote an email in October 2024 stating that I wanted to terminate my contract before it renews. They never responded to my email and when I try to get a hold of them I can’t speak to anyone. They renewed my contract even after I sent an email and now they are refusing to terminate it.Business Response
Date: 02/28/2025
We have been in contact with *** ******* and have clarified the terms of his contract. No valid termination request was received in October 2024. We have provided the necessary information regarding the agreement and remain available for any further questions.
Best,
TAFS FactoringBusiness Response
Date: 02/28/2025
We have been in contact with *** ******* and have clarified the terms of his contract. No valid termination request was received in October 2024. We have provided the necessary information regarding the agreement and remain available for any further questions.
Best,
TAFS FactoringInitial Complaint
Date:02/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business completely misrepresented they're services and has charged me hidden fees and also refuses to let me out of there contract.Business Response
Date: 02/12/2025
Thank you for the opportunity to address the concerns raised by *** ******* ****** *****. We take client feedback seriously and appreciate the chance to clarify our processes.
After reviewing *** ****** concerns, we reached out to him directly to discuss the issues. Please let us know if any further information is required.Initial Complaint
Date:02/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have been trying to get a letter of release where we do not want to renew our lease with a factoring company and they do not want to release us. I sent them a notice back on October 23, 2024 and then I sent them another one on January 1 of 2025 and then a reminder on January 28, 2005 about our lease not being renewed. Our lease is done everyApril 7. We had a two year agreement and for some reason they just renew our lease without even a signature and they just want to continue and continue when I already asked him for a letter of release. we have trouble of them holding money. They pick up calls. They dont return emails. They are very rude when they do answer the calss they yell at me. I am just so down with Tafs factory our brokers try to get in touch with them. They don’t respond to calls. They don’t respond to We are more than 90 days overdue on payments because they do not return emails directly even with brokers.Business Response
Date: 02/28/2025
Our team has reached out to *** ****** to provide clarification on the terms and conditions of her contract. We are happy to assist in ensuring a clear understanding of the agreement.
Best,
TAFS FactoringInitial Complaint
Date:01/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have trucking business (new) Ug tech LLC. The factoring company “TAFS” more more times called me and want to agreement with me. (I didn’t search and about company’s reviews ) I did online. But I see the TAFS is mask business another business “first corporate solution” . I m worried and I want terminate agreement, they said “I can’t terminate or quit , I must work together” I
I saw that they harmed the competition and forced their customers to work with them by force and bullying. They are not suitable for me, also our signing date was about 10 days ago and I have never used or benefited from any of their services. I don't know what to do, I am looking for a way out. This company is somehow involved in criminal activities (even though they look legal on paper).
If you search Internet this company, you will see so many truckers have same problem issues with TAFS.
Thank you so much, best regards
I did report to they too
FBI
MO Department of Revenue
MO Secretary of State
Ks Department of Revenue
Ks Secretary of State
Better Business Bureau
Federal Trade Commission (FTC)
Internet Crime Complaint Center (ICCC)
Consumer Financial Protection BureauBusiness Response
Date: 02/19/2025
UG Tech LLC voluntarily entered into a Factoring Services Agreement with TAFS on January 14, 2025, and, as with any commercial contract, the agreement outlines the terms of service, including the termination process. Contrary to the complaint’s claims, UG Tech LLC is not being forced to work with TAFS. The agreement includes a standard non-renewal process, which requires proper written notice within a specific timeframe. These terms are clearly stated in Section 8 of the contract and are consistent with standard industry practices. These terms, as well as the entire contract, is communicated verbally as well as part of the onboarding process.
TAFS has been in regular communication with UG Tech LLC providing information on the contract terms and addressing concerns professionally.
Regarding the allegation that TAFS is a “mask business,” this is completely inaccurate. TAFS operates under its own name and utilizes First Corporate Solutions solely for UCC filings. UG Tech LLC has misconstrued this common industry process, and at no point has TAFS misrepresented itself or operated under any other business name in its dealings with the complainant.Initial Complaint
Date:10/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to address an urgent matter regarding ***** ********* *** (***** ******** ** *******), which I acquired five months ago. The company became active on June 18th, per FMCSA records.
Upon assuming ownership, I discovered that the previous owner had an existing contract with TAFS factoring services. Unaware of this, I requested a release letter due to my status as the new owner and the fact that I operate under a different EIN with the IRS. Unfortunately, my request was denied, as TAFS representatives informed me that I am not authorized to discuss matters related to the account.
Initially, I did not need factoring services, as I secured loads directly from ******* However, with the recent slowdown in ****** freight, I began working with ** **** brokers on September 27th, which necessitated the use of factoring. On October 2nd, I contacted TAFS to initiate the factoring process, providing the necessary documentation to verify new ownership. I was informed that processing would take about 48 hours.
As time passed without updates, I reached out to TAFS again, only to be repeatedly told that I remain unauthorized to access account information. On October 8th, TAFS requested additional documentation, which I promptly provided. Since then, I have not received further communication, and my inquiries have yielded the same response regarding my authorization status.
To expedite this, I contacted the previous owner to assist in adding me as an authorized person on the account. This request is currently pending approval, and I am increasingly concerned about the financial implications. Without a resolution, I may have to consider bankruptcy, as I have had three trucks operating without payment for the past three weeks.
I kindly request your assistance in expediting the release letter from TAFS, as this is critical to my business's continuity. Thank you for your attention to this urgent matter. I look forward to your prompt response.
Sincerely, **** *********Business Response
Date: 10/17/2024
TAFS management has reviewed this complaint. Our underwriting team has indicated that we still need a copy of the articles of incorporation so we can validate the ownership change. Once those are received we can start factoring invoices and get the new owner onboarded. TAFS has strict procedures in place due to the amount of fraud in the industry, and these policies are there to protect our clients.
Our team will communicate what is needed again today (10/17/24). Thank you.
Initial Complaint
Date:09/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a contract with Tafs factoring ..I sign in 2021 with tafs, and sent email request to be released from contract they said I couldn't because of time line .. I sent another request and was told the same thing that I can not be released until 2025 now .. They are stopping me from getting paid for work I've completed..Business Response
Date: 10/01/2024
TAFS management has reviewed this complaint. We are having someone reach out today (Oct. 1) with a resolution for this complaint.Customer Answer
Date: 10/01/2024
This is just showing the tactics they used to get me to sign there agreement... this is 37 to 50 docu sign request from theme.Business Response
Date: 10/02/2024
We are a bit confused, as a resolution was provided. TAFS sent you an email from **************** on 10-1-24 to terminate your account in 30 days. If you would like it terminated earlier, you can pay off your open A/R balance, and our team will send you a release letter. Please communicate through ****************. Thank you.Initial Complaint
Date:09/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My company ********* ********* has an agreement with TAFS. TAFS is my factoring company that buys my company invoices. I am in an agreement with them and they have breeched the contract and is not willing to let me out. I got a call stating that I could not submit anymore invoices that I have exceeded the amount allowed for the number of trucks that I have . They advised me that the only option that I have is to still submit my invoices to them and when they get paid in 30 to 90 days then I will get paid . This is not in my agreement. Therefore they have breeched the contract. I have made several unsuccessful attempts to all of the management team there. They put an abrupt stop on my account I have been getting harassing phone calls from them to verify things and I have verified everything that they have asked me to and we still do not have a resolution. .I have been getting ignored , no return phone calls or emails. If they are not willing to fund my invoices I don't understand why they will not let me out of the contract? I am being penalized by them because my company is growing. They are putting me in a bad position to where's I might have to shut down .Business Response
Date: 09/09/2024
TAFS management has reviewed this complaint. A supervisor has reached out, and the client was able to factor their invoices. This account was flagged due to a volume spike above their truck count. In order to extend credit further, we will need the carrier to provide a co-broker agreement with their customer, as the number of loads exceed the truck count of the carrier. Thank you.Initial Complaint
Date:08/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
TFAS HAS BEEN STOPED OR ON HOLD MY COMPANY BECAUSE THEY HAVE NOT BEEN ABLE TO OPEN AN ACCOUNT FOR ME AND THEY REFUSE TO DELIVER A LETTER OF RELEASE (LOR) , I NEED MY LOR BEFORE 08/09/2024 AND THEN USE ANOTHER BETTER FACTORING.
TAFS OPEN MY ACCOUNT OR GIVE ME THE LOR
MY WEEKLY PRODUCTION IS MORE THAN $30K AND THIS FACTORING DONT SOLVE THE SITUATION.Business Response
Date: 08/13/2024
TAFS management has reviewed this complaint. A manager has reached out and we believe this complaint is now resolved.
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