Complaints
This profile includes complaints for TAFS's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 220 total complaints in the last 3 years.
- 12 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My company ********* ********* has an agreement with TAFS. TAFS is my factoring company that buys my company invoices. I am in an agreement with them and they have breeched the contract and is not willing to let me out. I got a call stating that I could not submit anymore invoices that I have exceeded the amount allowed for the number of trucks that I have . They advised me that the only option that I have is to still submit my invoices to them and when they get paid in 30 to 90 days then I will get paid . This is not in my agreement. Therefore they have breeched the contract. I have made several unsuccessful attempts to all of the management team there. They put an abrupt stop on my account I have been getting harassing phone calls from them to verify things and I have verified everything that they have asked me to and we still do not have a resolution. .I have been getting ignored , no return phone calls or emails. If they are not willing to fund my invoices I don't understand why they will not let me out of the contract? I am being penalized by them because my company is growing. They are putting me in a bad position to where's I might have to shut down .
Business Response
Date: 09/09/2024
TAFS management has reviewed this complaint. A supervisor has reached out, and the client was able to factor their invoices. This account was flagged due to a volume spike above their truck count. In order to extend credit further, we will need the carrier to provide a co-broker agreement with their customer, as the number of loads exceed the truck count of the carrier. Thank you.Initial Complaint
Date:08/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
TFAS HAS BEEN STOPED OR ON HOLD MY COMPANY BECAUSE THEY HAVE NOT BEEN ABLE TO OPEN AN ACCOUNT FOR ME AND THEY REFUSE TO DELIVER A LETTER OF RELEASE (LOR) , I NEED MY LOR BEFORE 08/09/2024 AND THEN USE ANOTHER BETTER FACTORING.
TAFS OPEN MY ACCOUNT OR GIVE ME THE LOR
MY WEEKLY PRODUCTION IS MORE THAN $30K AND THIS FACTORING DONT SOLVE THE SITUATION.Business Response
Date: 08/13/2024
TAFS management has reviewed this complaint. A manager has reached out and we believe this complaint is now resolved.Initial Complaint
Date:05/29/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Business Response
Date: 05/30/2024
TAFS management has reviewed this complaint. This filing/lien has been terminated, and the team has replied via email to the carrier to confirm. Typically all a factoring company needs to do is provide permission to terminate the lien with a release letter or email and then the carrier can do it, but this did not seem to be the case this time. Thank you and please let us know if there is anything else needed.Initial Complaint
Date:05/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 11 we signed up with tafs and was promised that they were the best and could help us out with factoring our loads on March 12 2024 we had turn in our docs that they were requesting. On March 22 2024 we had contacted tafs that we had no access to their apps and portal they had one employee tell us to reset passwords and try again and we did that and still have same problem. On March 25 2024 we had contacted tafs again to the same problem that we were still having problems with apps and portal they said they would check into it and so they had Nicole contact us and was able to get us temporarily signed in and would investigate on the problem. On March 27 2024 I had wrote a e-mail wanting them to close the account and they refused to do so and said to give them a chance to fix. In that time we had not heard anything from tafs. We had entered a batch to get paid and we were only able to charge one account for 900.00 minus their fees of 2.5 percent and a 150.00 fee. The rest of the money was put onto our card that we had no access to but they were fixing at the time and said it was fixed. On April 30 2024 we had called them cause we wanted to use the money on the card for fuel and could not they said the card was good and maybe the fuel station was doing it wrong they said we could transfer the money to our bank and do it that way. We tried the card at other stations and still would not work so we tried to have it transferred and they said we would have to sign a contract to have that option. I talked to a supervisor who made me out to be dumb and would not do anything to fix the problem all he keeped on doing was liying and trying to blame me on may 1 2024 I had called again about the card not working and got no where so I called again may 2 2024 and they said they would open a case and see what's going on and would call me backBusiness Response
Date: 05/07/2024
TAFS management has reviewed this complaint. Our fuel and client experience supervisors have reached out and we believe the issues with the card have been resolved. Please give our team a call at ************, option 3 if there are any more issues that need resolution to resolve this complaint. Thank you.
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