Complaints

This profile includes complaints for TAFS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  TAFS

  19865 W 156th St Olathe, KS 66062-3521

  
• 

  TAFS

  PO Box 572632 Kansas City, MO 64157

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TFAS HAS BEEN STOPED OR ON HOLD MY COMPANY BECAUSE THEY HAVE NOT BEEN ABLE TO OPEN AN ACCOUNT FOR ME AND THEY REFUSE TO DELIVER A LETTER OF RELEASE (LOR) , I NEED MY LOR BEFORE 08/09/2024 AND THEN USE ANOTHER BETTER FACTORING.
  
  TAFS OPEN MY ACCOUNT OR GIVE ME THE LOR
  
  MY WEEKLY PRODUCTION IS MORE THAN $30K AND THIS FACTORING DONT SOLVE THE SITUATION.

  

  Business Response

  Date: 08/13/2024

  TAFS management has reviewed this complaint. A manager has reached out and we believe this complaint is now resolved. 

• Initial Complaint

  Date:05/29/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Emails back and forth since 5/13/2024. TAFS needs to file termination of UCC lien with GSCCCA for my company Load N Roll Logistics, LLC. I have been advised by GSCCCA that the party who filed the lien needs to complete this termination. TAFS provided the completed document and state they give me permission but again GSCCCA states TAFS needs to file. I have paid the debt and closed the account just FILE for the TERMINATION with GSCCCA . This really should not be this difficult!!!

  

  Business Response

  Date: 05/30/2024

  TAFS management has reviewed this complaint. This filing/lien has been terminated, and the team has replied via email to the carrier to confirm. Typically all a factoring company needs to do is provide permission to terminate the lien with a release letter or email and then the carrier can do it, but this did not seem to be the case this time. Thank you and please let us know if there is anything else needed. 

  Customer Answer

  Date: 05/30/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:05/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 11 we signed up with tafs and was promised that they were the best and could help us out with factoring our loads on March 12 2024 we had turn in our docs that they were requesting. On March 22 2024 we had contacted tafs that we had no access to their apps and portal they had one employee tell us to reset passwords and try again and we did that and still have same problem. On March 25 2024 we had contacted tafs again to the same problem that we were still having problems with apps and portal they said they would check into it and so they had Nicole contact us and was able to get us temporarily signed in and would investigate on the problem. On March 27 2024 I had wrote a e-mail wanting them to close the account and they refused to do so and said to give them a chance to fix. In that time we had not heard anything from tafs. We had entered a batch to get paid and we were only able to charge one account for 900.00 minus their fees of 2.5 percent and a 150.00 fee. The rest of the money was put onto our card that we had no access to but they were fixing at the time and said it was fixed. On April 30 2024 we had called them cause we wanted to use the money on the card for fuel and could not they said the card was good and maybe the fuel station was doing it wrong they said we could transfer the money to our bank and do it that way. We tried the card at other stations and still would not work so we tried to have it transferred and they said we would have to sign a contract to have that option. I talked to a supervisor who made me out to be dumb and would not do anything to fix the problem all he keeped on doing was liying and trying to blame me on may 1 2024 I had called again about the card not working and got no where so I called again may 2 2024 and they said they would open a case and see what's going on and would call me back

  

  Business Response

  Date: 05/07/2024

  TAFS management has reviewed this complaint. Our fuel and client experience supervisors have reached out and we believe the issues with the card have been resolved. Please give our team a call at ************, option 3 if there are any more issues that need resolution to resolve this complaint. Thank you. 

• Initial Complaint

  Date:02/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being over charged for my invoices. I send multiple loads to tafs with a 25 dollar fee but tafs keep separating the loads so I would have to pay 25 dollars each load.The contract automatically renew without any information so once tafs get you in a contract it is hard to get out.I didn't not renew so I want to be released

  

  Business Response

  Date: 02/27/2024

  TAFS management has reviewed this complaint. A supervisor has attempted to reach the carrier multiple times but have been unable to get an answer, and the voicemail is not set up for the number on file. We believe the issue with invoice splits has been resolved. Please reach out to our client experience team at ###-###-####, option 3 for further assistance. Thank you. 

  Customer Answer

  Date: 02/27/2024

  
  
  Complaint: ********
  
  
  
  I am writing to formally request a release from my contract with TAFS.Unfortunately,I have not found the business practices at TAFS to be in alignment with my expectations, and I feel it is in the best interest of both parties to amicably part ways.My phone is ###-###-#### 
  
  
  
  Sincerely,
  
  
  
  ******* *****

  

  Business Response

  Date: 02/28/2024

  A supervisor reached out and worked through the problem invoices with the client. The issue on the three invoices that were provided are as follows:

  ******* – load was kicked back due to the rate confirmation not being attached, client didn’t resubmit within time frame so load got split out & once this was provided it was reviewed with no issue
  ********- load was kicked back due to the BOL not matching the rate con, client didn’t resubmit within time frame so load got split out & once resubmitted load was reviewed
  ******** – load was reviewed no issues.

  Please double check paperwork to make sure it is correct before submitting the invoice. If the client needs assistance with this, our client experience team can help walk you through it.

  Verifications are a part of the trucking industry, and all factoring companies verify invoices.

  If the client still wishes to terminate, they need to refer to section 8 in the factoring services agreement to find their proper termination time window, and email [email protected] with their notice of termination. You will receive an email reply from that team if your request has been accepted or denied. There will be no early release from the contract. Thank you. 

• Initial Complaint

  Date:02/16/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/23/2023 I spoke with TAFs about factoring services I was told that in order to work with me I need to sign a contract to use their service after I had signed the agreement I wasn’t contacted again until 8/21/2023 by another representative after signing up with them again I was this time told that because of a loan I had for my business they couldn’t work with me I found another company that could work with me but I need to clear up the liens that TAFs had placed on my business after calling to try and get them cleared off I was told to contact one department then channeled to another then back to the first then told to email another which then told me to call a number which then directed me back to the first this circle happened 4 times before I finally got someone who helped me reach my original representative who said he would be able to get me a release letter if I gave them more information on my loan I gave them the information just to be told they wouldn’t release me from my lien I have never used their company for the purpose I originally signed up for and now have to wait until the I have a year before I can find another company to work with they are blocking me from working with other companies which is negatively affected my business and income they should be seeing if they can work with someone before having them enter into an agreement that they may or may not be able to uphold their end of I would steer clear of this company for their business practices

  

  Business Response

  Date: 02/16/2024

  TAFS management has reviewed this complaint. A release letter was approved on ******* due to the outstanding lien. The letter was sent to the carrier on ******* at 8:53 AM CT via email to *************@yahoo.com. That letter has also been attached to this complaint. Thank you.

  

  Business Response

  Date: 02/20/2024

  We had our underwriting team look into getting this resolved. The liens were terminated by TAFS today, *******. This may take a little time to reflect as terminated by the Secretary of State. Please let us know if there is anything further needed, and we apologize for the delay. 

  Customer Answer

  Date: 02/20/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would advise that it take a look at current business practices and make a few changes. Other than this issue the people I spoke with were very friendly. 
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:02/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The name of salesperson is *******. He contacted me soliciting his services of payment factoring for the trucking industry. I let him talk then he mentioned a contract. I asked him to send it to me so I could review it and I would get in touch. His voice changed to a tone of worried/desperate. He told me the ONLY way I could sign the contract is while he was on the phone while I did that. I repeated to him that I would get back to him. I was looking for the type of services he was offering so I reluctantly agreed. We never conducted any kind of business or service together while I waited for him to ask for the docs he needed. One at a time every 4 days he would email me asking for one thing. Then another 4 days, asked for another. That went on for 3 weeks with half dozen docs he needed. I was losing $7000 a week waiting for him to contact me about getting set up. I couldn't wait any longer and contacted another company for services. It only took 4 days to get set up with them. But, tafs put a UCC filing against me preventing me from getting set up with another company. Because he won't release me from that I'm not able to run my business as required. This cost me $10,000 in lost revenue because nobody can take me on due to the UCC filing. Tafs has no right or reason for not releasing me from the filing.

  

  Business Response

  Date: 02/19/2024

  TAFS management has reviewed this complaint. A manager reached out to the carrier and provided options for next steps. The carrier signed an agreement with TAFS, and the account is ready to factor if needed. Thank you.

  Customer Answer

  Date: 02/19/2024

  I asked them to send me the agreement so I could look it over and they refused and pressured me into sign in it yes somebody contacted me but they want $2,500 out of me. What is that all about I never did $1 of business with these people they just need to release me from the contract they have hundreds and hundreds of complaints against them they are crooked and they're using people to get money from them

• Initial Complaint

  Date:02/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First I wanted to end the factoring with them, I talked to my representative ***** ******** about the issue and that I don’t want to renew. He told me to send a non-renewal notice before 90 days not more than 120 days before my contract end, which I did. My contract end on March 19, 2024, I sent and email them the non-renewal notice on December 8,2023. They never responded, so I decided to email them again on Jan 12,2024. That’s when they emailed me back saying that they didn’t receive the notice during the time 90-120 days timeframe. They are liars, I have proof.
  Even then, I still use them to factor my invoices. And now they hold $7,500 just because I owed them $266.40. I called them, told them to deduct the $267.40 from the money they’re holding and wire me the rest of my money. They don’t want to do that. They’re liars and thieves, trying to steal customers money. Now, I might force to close down my business because I have no money to fuel and to pay my insurance. Thanks to them.
  
  *** ******** ***

  

  Business Response

  Date: 02/13/2024

  TAFS management has reviewed this complaint. A supervisor has reached out and we believe there is now a resolution. Please let us know if there is anything further we can assist with. 

  Customer Answer

  Date: 02/29/2024

  All my other issues about my money they held were resolved except for the 1% fuel commitment I keep getting charged for, making my factoring rate raise to 3.4% and they don’t want to release me from the contract when told them numerous times that I DO NOT WANT TO RENEW. They factoring rate is way to high.

• Initial Complaint

  Date:02/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to end my contract for years. Every year I’m told to provide a notice at least 90 days no more than 120 from the date of renewal. I have submitted letters and emails and they continue to tell me I’m not able to end my contract. My business is being held hostage and I want to end the contract immediately. An auto renewal when I have clearly followed their instructions is illegal. If I’m not released I will file a case civil suit along with many others who are being taken advantage of.

  

  Business Response

  Date: 02/09/2024

  TAFS management has reviewed this complaint. The termination window on your account is not open yet, but will be open later this month. We will have a supervisor reach out to discuss any issues and look to resolve. Thank you. 

• Initial Complaint

  Date:02/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered a contract with Tafs on January 23,2023. I followed their protocol, to give notice to terminate our agreement. On October 20th, 2023 I received acknowledgment in writing from Tafs, stating our factor agreement will be effectively terminated on January 23,2024. Once contract expired, I was sent an email stating the contract expired and also called and was verbally told my account was no longer active. In spite confirmation, Tafs is refusing to release their UCC to my new factoring company. Even tho there is no minimum quota stated in their contract, they are trying to charge me a fee of 2500 to release their UCC. They are preventing me from obtaining services I need and also are harming my company! Please Help!

  

  Business Response

  Date: 02/08/2024

  TAFS management has reviewed this complaint.  Per
  the Factoring Service Agreement (“FSA”), all invoices are
  to be presented to TAFS for purchase throughout the term of the FSA.
  Additionally, per section 17 of the FSA, if the client fails to present its
  accounts to TAFS throughout the entire term, client agrees to pay TAFS
  liquidated damages in the amount of $2,500.00. Throughout the entire term of
  this agreement, no invoices were presented to TAFS for purchase, thus, the
  client owes TAFS the liquidated damages amount. As stated previously, once this
  amount is paid authorization for termination of the lien as well as a letter of
  release will promptly be provided. 

  Customer Answer

  Date: 02/09/2024

  Complaint: ********
   
  
  I am rejecting this response because: I no longer have factoring, and without factoring, u can’t get paid in trucking. They released my account, but in order to stay in business or even make money, I need factoring from my new company. And the only way is to release the UCC!
  
  
  
  Sincerely,
  
  *** *******
  
  ********* *******

  

  Business Response

  Date: 02/09/2024

  As
  stated previously, once this amount is paid, authorization for termination of
  the lien as well as a letter of release will promptly be provided. If you do not want to pay the amount, we can certainly have a member of our sales team reach out to provide another option for factoring. 

  Customer Answer

  Date: 02/12/2024

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I would like for an agent to reach out to me please.
  
  Sincerely,
  
  
  
  ********* *******

• Initial Complaint

  Date:02/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to sign up with tafs and ******** contiuously told me to send in documentation at the documentation saying that the underwriting department did not approve it so now is coming up to a year where it will be the deadline for my April cut off time and they will not let me out of a contract that I never started. also, I asked him to send me the agreement of where they say. I need to go to the agreement but on their app you have to put in a password that they will not give me as well unless I sign up with them fully and I’m not going to sign up with them fully because I keep having to continuously send them documentations and not getting anything in return so with that being said, I just want them to give me the agreement of how do I get out of the contract that I’m not even signed up with them. Have much more documentation but has my personal information on it

  

  Business Response

  Date: 02/13/2024

  TAFS management has reviewed this complaint. This carrier did sign a factoring services agreement with TAFS. We were able to get this pushed through and converted so they can start factoring. We have attempted to have a manager reach out and go through next steps. Thank you.