Complaints
This profile includes complaints for TAFS's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 143 total complaints in the last 3 years.
- 9 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am being over charged for my invoices. I send multiple loads to tafs with a 25 dollar fee but tafs keep separating the loads so I would have to pay 25 dollars each load.The contract automatically renew without any information so once tafs get you in a contract it is hard to get out.I didn't not renew so I want to be released
Business Response
Date: 02/27/2024
TAFS management has reviewed this complaint. A supervisor has attempted to reach the carrier multiple times but have been unable to get an answer, and the voicemail is not set up for the number on file. We believe the issue with invoice splits has been resolved. Please reach out to our client experience team at ###-###-####, option 3 for further assistance. Thank you.Customer Answer
Date: 02/27/2024
Complaint: ********
I am writing to formally request a release from my contract with TAFS.Unfortunately,I have not found the business practices at TAFS to be in alignment with my expectations, and I feel it is in the best interest of both parties to amicably part ways.My phone is ###-###-####
Sincerely,
******* *****Business Response
Date: 02/28/2024
A supervisor reached out and worked through the problem invoices with the client. The issue on the three invoices that were provided are as follows:
******* – load was kicked back due to the rate confirmation not being attached, client didn’t resubmit within time frame so load got split out & once this was provided it was reviewed with no issue
********- load was kicked back due to the BOL not matching the rate con, client didn’t resubmit within time frame so load got split out & once resubmitted load was reviewed
******** – load was reviewed no issues.Please double check paperwork to make sure it is correct before submitting the invoice. If the client needs assistance with this, our client experience team can help walk you through it.
Verifications are a part of the trucking industry, and all factoring companies verify invoices.
If the client still wishes to terminate, they need to refer to section 8 in the factoring services agreement to find their proper termination time window, and email [email protected] with their notice of termination. You will receive an email reply from that team if your request has been accepted or denied. There will be no early release from the contract. Thank you.
Initial Complaint
Date:02/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The name of salesperson is *******. He contacted me soliciting his services of payment factoring for the trucking industry. I let him talk then he mentioned a contract. I asked him to send it to me so I could review it and I would get in touch. His voice changed to a tone of worried/desperate. He told me the ONLY way I could sign the contract is while he was on the phone while I did that. I repeated to him that I would get back to him. I was looking for the type of services he was offering so I reluctantly agreed. We never conducted any kind of business or service together while I waited for him to ask for the docs he needed. One at a time every 4 days he would email me asking for one thing. Then another 4 days, asked for another. That went on for 3 weeks with half dozen docs he needed. I was losing $7000 a week waiting for him to contact me about getting set up. I couldn't wait any longer and contacted another company for services. It only took 4 days to get set up with them. But, tafs put a UCC filing against me preventing me from getting set up with another company. Because he won't release me from that I'm not able to run my business as required. This cost me $10,000 in lost revenue because nobody can take me on due to the UCC filing. Tafs has no right or reason for not releasing me from the filing.Business Response
Date: 02/19/2024
TAFS management has reviewed this complaint. A manager reached out to the carrier and provided options for next steps. The carrier signed an agreement with TAFS, and the account is ready to factor if needed. Thank you.Customer Answer
Date: 02/19/2024
I asked them to send me the agreement so I could look it over and they refused and pressured me into sign in it yes somebody contacted me but they want $2,500 out of me. What is that all about I never did $1 of business with these people they just need to release me from the contract they have hundreds and hundreds of complaints against them they are crooked and they're using people to get money from themInitial Complaint
Date:02/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
First I wanted to end the factoring with them, I talked to my representative ***** ******** about the issue and that I don’t want to renew. He told me to send a non-renewal notice before 90 days not more than 120 days before my contract end, which I did. My contract end on March 19, 2024, I sent and email them the non-renewal notice on December 8,2023. They never responded, so I decided to email them again on Jan 12,2024. That’s when they emailed me back saying that they didn’t receive the notice during the time 90-120 days timeframe. They are liars, I have proof.
Even then, I still use them to factor my invoices. And now they hold $7,500 just because I owed them $266.40. I called them, told them to deduct the $267.40 from the money they’re holding and wire me the rest of my money. They don’t want to do that. They’re liars and thieves, trying to steal customers money. Now, I might force to close down my business because I have no money to fuel and to pay my insurance. Thanks to them.
*** ******** ***Business Response
Date: 02/13/2024
TAFS management has reviewed this complaint. A supervisor has reached out and we believe there is now a resolution. Please let us know if there is anything further we can assist with.Customer Answer
Date: 02/29/2024
All my other issues about my money they held were resolved except for the 1% fuel commitment I keep getting charged for, making my factoring rate raise to 3.4% and they don’t want to release me from the contract when told them numerous times that I DO NOT WANT TO RENEW. They factoring rate is way to high.Initial Complaint
Date:02/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to end my contract for years. Every year I’m told to provide a notice at least 90 days no more than 120 from the date of renewal. I have submitted letters and emails and they continue to tell me I’m not able to end my contract. My business is being held hostage and I want to end the contract immediately. An auto renewal when I have clearly followed their instructions is illegal. If I’m not released I will file a case civil suit along with many others who are being taken advantage of.Business Response
Date: 02/09/2024
TAFS management has reviewed this complaint. The termination window on your account is not open yet, but will be open later this month. We will have a supervisor reach out to discuss any issues and look to resolve. Thank you.Initial Complaint
Date:02/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I entered a contract with Tafs on January 23,2023. I followed their protocol, to give notice to terminate our agreement. On October 20th, 2023 I received acknowledgment in writing from Tafs, stating our factor agreement will be effectively terminated on January 23,2024. Once contract expired, I was sent an email stating the contract expired and also called and was verbally told my account was no longer active. In spite confirmation, Tafs is refusing to release their UCC to my new factoring company. Even tho there is no minimum quota stated in their contract, they are trying to charge me a fee of 2500 to release their UCC. They are preventing me from obtaining services I need and also are harming my company! Please Help!Business Response
Date: 02/08/2024
TAFS management has reviewed this complaint. Per
the Factoring Service Agreement (“FSA”), all invoices are
to be presented to TAFS for purchase throughout the term of the FSA.
Additionally, per section 17 of the FSA, if the client fails to present its
accounts to TAFS throughout the entire term, client agrees to pay TAFS
liquidated damages in the amount of $2,500.00. Throughout the entire term of
this agreement, no invoices were presented to TAFS for purchase, thus, the
client owes TAFS the liquidated damages amount. As stated previously, once this
amount is paid authorization for termination of the lien as well as a letter of
release will promptly be provided.Customer Answer
Date: 02/09/2024
Complaint: ********
I am rejecting this response because: I no longer have factoring, and without factoring, u can’t get paid in trucking. They released my account, but in order to stay in business or even make money, I need factoring from my new company. And the only way is to release the UCC!
Sincerely,
*** *******
********* *******Business Response
Date: 02/09/2024
As
stated previously, once this amount is paid, authorization for termination of
the lien as well as a letter of release will promptly be provided. If you do not want to pay the amount, we can certainly have a member of our sales team reach out to provide another option for factoring.Customer Answer
Date: 02/12/2024
Complaint: ********
I am rejecting this response because:
I would like for an agent to reach out to me please.
Sincerely,
********* *******Initial Complaint
Date:02/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I attempted to sign up with tafs and ******** contiuously told me to send in documentation at the documentation saying that the underwriting department did not approve it so now is coming up to a year where it will be the deadline for my April cut off time and they will not let me out of a contract that I never started. also, I asked him to send me the agreement of where they say. I need to go to the agreement but on their app you have to put in a password that they will not give me as well unless I sign up with them fully and I’m not going to sign up with them fully because I keep having to continuously send them documentations and not getting anything in return so with that being said, I just want them to give me the agreement of how do I get out of the contract that I’m not even signed up with them. Have much more documentation but has my personal information on itBusiness Response
Date: 02/13/2024
TAFS management has reviewed this complaint. This carrier did sign a factoring services agreement with TAFS. We were able to get this pushed through and converted so they can start factoring. We have attempted to have a manager reach out and go through next steps. Thank you.Initial Complaint
Date:01/24/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
TAFS purchase a bill from us on 12/8/22 and without this bill going this bill going into dispute for none payment from the broker they takes the funds back from us with no warning keep in mind this bill was only 48 days and normally it takes 60 days to go into dispute. When I called I can’t get any help from someone in the US it’s always someone that I can’t understand there English. To let you all know the broker is TQL the largest broker company in the US. TQL PAID THEM ON THE 22nd OF THIS MONTH THATS 2 DAYS AGO …….. IM PUTTING IN THIS COMPLANIT BECAUSE I RECEIVED NO NOTICE ABOUT THEM NOT GETTING PAID FOR THIS BILL …. MY APOLOGIES I DONT DO WILL IN EXPLAIN THINGS IN EMAIL OR TEXT SO IF YOUR NOT UNDERSTANDING WHAT IM SAYING PLEASE CALL ME THANKSBusiness Response
Date: 01/24/2024
TAFS management has reviewed this complaint. A supervisor has reached out and we believe this issue has been resolved. Please let us know if you need anything further.Customer Answer
Date: 01/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
******* *******Initial Complaint
Date:01/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I’ve been factoring with tafs since 2019 and when I tell you it’s been a nightmare .. All the invoices I upload I myself has to do the verification or they will kick back the invoice . When you need help on something it takes then hours to call you back . They locked me into a contract. They are not holding up to their end of the contract, wont answer the phone when i call, their app they make me use crash’s on a daily basis, doesn’t work most of the time. They cant read the pictures they require me to put on the app, reject payment and put me into financial hardship over and over. Ive got screen shots of being on hold with them for over 2 hours. They are Not doing their job, you cant get a hold of them when there is an issue. Their app doesn’t work. I cannot run a business this way. I WANT OUT OF THIS CONTRACTBusiness Response
Date: 01/26/2024
TAFS management has reviewed this complaint. A supervisor has reached out and we believe this issue should be resolved going forward. Please let us know if you need anything further.Customer Answer
Date: 01/26/2024
Complaint: ********
I am rejecting this response because:
I’m still waiting on money to be released. TAFS Just paid the money from **** Freight a couple days before now they’re holding three of my **** Freight invoices
Sincerely,
***** *****Business Response
Date: 01/31/2024
TAFS had a supervisor reach out again. Please let us know if you need anything else and we are happy to assist.Initial Complaint
Date:01/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have submitted an invoice on January 12, 2024 for a job that we’ve done I have submitted the RC which is a right confirmation with the full name and address of the broker. I have submitted the BOL which is required to show proof of delivery the broker that we delivered for has emailed TAFS letting them know the load has been completed. We have did everything that we have been asked to do and this company still keep rejecting the invoice, not wanting to pay the money yet I’m stuck in a contract which they will not let us out until one years up but yet they will not process an invoice because they keep asking for the same thing over and over that has already been provided to them. One minute is my RC the next time it’s because I needed confirmation from the broker that it was delivered, what’s the confirmation was sent to them I was told us all they needed now they come back saying that they need the RC to show the full address with the RC that I have to show the full address of the place in which they are to bill they are just refusing to process my invoiceBusiness Response
Date: 01/26/2024
TAFS management has reviewed this complaint. A supervisor has reached out to discuss the issues and we believe it has been resolved going forward. Please let us know if there are further issues and we will work to correct them.Initial Complaint
Date:01/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has been bombarding my business phone with repeated inquires claiming i contacted them other than several texts and pleas to stop contacting me 25 times a day i never contactedbthis company. How ever they got my information should be illeagel it has come from 15 different states and everytime i call the number it is disconnected.Business Response
Date: 01/08/2024
TAFS management has reviewed this complaint. TAFS only calls from one area code, and only a maximum of two times in a day, so this person must be getting calls from other businesses as well. TAFS only called based upon being referred the contact information by an insurance agency. We have removed your number and email from our call list. Sorry for the inconvenience. Please let us know at ************ if you receive any further contact from TAFS. Thank you.
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