Complaints
This profile includes complaints for TAFS's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 223 total complaints in the last 3 years.
- 12 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/07/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I’ve been waiting for over a month to receive money from a broker that I did a load for because TAFS didn’t pick up the phone to tell me I submitted the wrong paperwork so I had to wait until the broker paid once the broker paid the money I called and the said they received it but had to wait until it processed it’s now Two weeks later I call back and they said they had to locate the money I call back the next day they said they had to request the money from a department that handles the money I’ve been calling back and the department still hasn’t answered I would like to be paid by the company and released from my contractBusiness Response
Date: 08/09/2023
TAFS management has reviewed this complaint, and a supervisor has reached out to the client. We have processed a payment fix in order to release the funds. TAFS sends digital communication to clients and gives them 48 hours to add missing paperwork before it is moved to delay advance.Customer Answer
Date: 08/09/2023
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****** ******** *******
* **** ******** *** ******** **** ** *** ******** ** ********* ** ********* ** ********* and find that this resolution is satisfactory to me.
Regards,
******* *********Initial Complaint
Date:07/28/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Request a letter of release to
terminate the UCC Filing for Darkhorse Freight LLC
Tafs have literally been unresponsive since April 2023. I can not get anyone on the line from client service for existing customers. I have exhausted all efforts to connect with anyone. Hold times are over 10 mins but I wait on hold for hours on many days. I only receive calls from sales team to offer additional services.Business Response
Date: 07/31/2023
Hello, this account is for a broker. TAFS has not serviced broker factoring accounts for more than two years. All accounts were sold to Denim/Axle, and notice was sent to each account at that time. If you would like a release letter, please contact ********** ********* *****************************
If you need to contact TAFS any further regarding this matter, please e**** ***************** Thank you.
Customer Answer
Date: 07/31/2023
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Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *****Initial Complaint
Date:07/26/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My contract was signed on 07/11/23. Due to several inconveniences I decided to call and said that I wanted to terminate my contract and they told me to send the cancellation letter and once I sent it they tell me that they cannot help me. Sebastian Leal is my personal agent, he does not answer my messages or calls, I called customer service and when they contacted him he said that he did not want to talk to us that he had already told us that it was not possible and it is not true.Business Response
Date: 07/31/2023
TAFS management has reviewed this complaint. A supervisor has reached out. Section 8 of the Factoring Service Agreement contains the terms of the Agreement relating to its term and termination. If you are having issues we can have Client Services reach out to find a resolution. Thank you.Customer Answer
Date: 07/31/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: ********
I am rejecting this response because:The person who called me told me that I could cancel the contract on November 14 that I should call a few days before to start the process, after that I called him and they said that he did not want to talk to me and when I filled out this complaint he called me to say that couldn't be possible. You lie and do everything possible to hold people even against our will.
Regards,
******** ****Business Response
Date: 08/04/2023
Again, a contract was signed by your company. Section 8 of the Factoring Service Agreement contains the terms of the Agreement relating to its term and termination. If you are having factoring issues we can have Client Services reach out to find a resolution. Thank you.Initial Complaint
Date:07/26/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Tafs is my factoring company and the customer service is absolutely horrible. They are holding my money and are unresponsive!! I can’t get anyone to call me back to explain why.Business Response
Date: 07/26/2023
TAFS management has reviewed this complaint. We will have a supervisor reach out, but the client can see what happened by logging into the Client Portal and checking the invoices under the Charge Backs and Short Pays tab, and by checking the invoice activity on each invoice. In this case, the debtor Buchanan Logistics Inc. indicated there is an outstanding claim on the carrier, holding up payment. Thank you.Customer Answer
Date: 07/27/2023
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********** ********
I am rejecting this response because:What they are saying is not true. I have proof from Buchanan Logistics that Tafs told them that they are good on their end. Buchanan has made several phone calls to Tafs. Tafs also told me my Safer account needs to be updated is the reason they are holding over 15k from me. I did that within 20 mins of them telling me and still nothing! They are HOLDING this money but letting me submit other invoices from the same broker, Buchanan. They are even holding money from a broker named LRS. The problem is not with Buchanan. The problem is, they are trying to steal my hard earned money!
********
******** ******Business Response
Date: 07/27/2023
A TAFS supervisor has reached out and was able to reverse the delayed advances that happened while the account was on hold and the claim was open. We believe this is now resolved. Thank you.Customer Answer
Date: 07/28/2023
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****** ******** *******
Thank you for helping me out. The problem is resolved but I shouldn’t have to reach out to y’all for TAFS to for the right thing.
Regards,
******** ******Initial Complaint
Date:07/20/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up with tafs factoring I'm 2022 I tried to get out of the contract after never using them and being two weeks after the deadline they denied my request so I started to use them this year may 2023. Tafs sent out notice about if we don't signed up with there Electronic logging device or give them access to our company Electronic logging device then they will delay paying out the money that is owed to us . I have bills and I am trying to run my company . Tafs is trying to force us to give them something that they have no legal grounds to have. They already charge fees that they never mention before this company practices is unethical. The Transportation company say that tafs has no right to ask for such information. I have called and called I have been calling since 8am mountain time and 9am est I will be on hold for 2hrs then the phone hange up. There unethical practice is hindering my business. Good businesses don't treat There clients like thisBusiness Response
Date: 07/21/2023
Hello ******** TAFS management has reviewed your concerns, and a supervisor has reached out to you. This should now be resolved. We strive to deliver the best client experience. We assure you that we take your concerns seriously, and we are working to improve our call wait times as call volume has been high lately. Thank you for your feedback.Customer Answer
Date: 07/21/2023
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****** ******** *******
* **** ******** *** ******** **** ** *** ******** ** ********* ** ********* ** ********* *** find that this resolution is satisfactory to me.
Regards,
******* *****Initial Complaint
Date:07/20/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello. I have completed routes for tats over a month ago and still have not been paid for most of my loads completed. Every time I call I get hung up on and if I do get someone they say I’m going to paid tomorrow and the payments never come. For the rout I did get paid for they made me spit it into two ACH and carved me twice.every time I ask for a supervisor they say there isn’t one. I want my money for the loads I completed and I want my money today. I’ve already submitted documents yo my lawyer!Business Response
Date: 07/25/2023
TAFS management has reviewed this complaint. A supervisor has spoken to the client. As stated in the factoring services agreement, TAFS reserves the right to not purchase invoices for any reason. TAFS goal is to deliver the best client experience.Customer Answer
Date: 07/25/2023
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********** ********
I am rejecting this response because: it’s a lie they did nothing to even try to help me still your company is a scam and they still owe me money
Regards,
******** *******Business Response
Date: 07/25/2023
If a load is delay advanced, it means TAFS will pay you when your debtor/broker/customer pays us. TAFS is not going to take a risk by advancing funds when the broker/debtor/customer tells an invoice is fraudulent.Customer Answer
Date: 07/27/2023
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********** ********
I am rejecting this response because:
Regards,
******** *******Initial Complaint
Date:07/20/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is the second time this incident has happened the first time was 2 years ago when I factored a load of $1000 and never received the funds I called tafs to complain about the situation and all they did was apologize.. now the same thing is happening I'm missing $1047 which should have been in my account July 16th 2023 tafs gave me a tracking number for the money i called my bank to track it and they told me that they don't know where it's at tafs is a scamming agency also they will not allow me to break my contract.Business Response
Date: 07/21/2023
Hello ********, we had a supervisor reach out to discuss and resolve any issues. TAFS only succeeds when our clients succeed, so our goal is always to provide the best client experience. Please let us know if you need additional help. Thank you.Customer Answer
Date: 07/22/2023
[* ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** ********* ** *** ***** *** *** ****** ** ****** ******* ****
****** ******** *******
* **** ******** *** ******** **** ** *** ******** ** ********* ** ********* ** ********* *** find that this resolution is satisfactory to me.
Regards,
******** * ******Initial Complaint
Date:07/14/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
TAfs has done it again they are trying to steal my money saying they can’t verify the load I carried for globaltranz and they said TAfs haven’t even reached out to them to verify anything and I had both of them on the phone at the same time and TAfs said that they couldn’t talk to them on a 3 way call so how can I get in touch with them and TAfs can’t this is like the 4th time this year TAfs have tried to rob me !! Please stay away from this company they are trying to scam peopleBusiness Response
Date: 07/17/2023
TAFS management reached out to the client and this complaint has been resolved. Thank you.Initial Complaint
Date:07/14/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Tafs and its leasing Partner One Leasing continually Steal money. They refuse to let me out of my contract AFTER I informed them I did not wish to renew last year. And not after 3 months of no longer renting a vehicle from the the start to take money from my loads for an escrow account when I no longer lease anything from them. I just want to get away from this **** hole of a companyBusiness Response
Date: 07/20/2023
TAFS management has reviewed this complaint. We spoke to our affiliate, Olathe Noble Equipment “ONE” Leasing, Inc. in regards to your complaint. ONE Leasing communicated that they made contact with you to thoroughly discuss the balance owed. They also communicated that they will provide you with another copy of your final statement. We hope your questions have been answered but if not, please reach out to ONE Leasing since the balance owed is with ONE, not TAFS. TAFS does not lease equipment.Initial Complaint
Date:07/07/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We used TAFS for our factoring needs for few years but now we decided to join another factoring company. A termination notice was sent on time to inform them that I will no longer require the services of TAFS. When a buyout was received by the new factoring company, a handling fee in the amount of $44,700 was added. TAFS explained that this is not an early termination fee as I sent a notice on time and that is simply a Handling Fee. This is not part of our agreement. I sent the agreement to an attorney, and they could not find anywhere in the agreement such fee. This is not something that we agreed on.
I am very unhappy with TAFS’ services, and I do not want to continue business with them under any circumstances. All I want is to finish this relationship in a professional manner. No company will ever accept this outrageous fee as handling fee. This is just a tricky way to force clients indirectly to factor with them. All we want is a BUYOUT without exorbitant handling fees to be sent to ******* ****** our new factoring company. It’s been a week since we requested a buyout to be sent and there is no response as of today. It is a shame the way they treat their clients.Business Response
Date: 07/11/2023
TAFS management has reviewed this complaint. This situation is now resolved and a release letter has been sent. Thank you.Customer Answer
Date: 07/13/2023
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****** ******** *******
* **** ******** *** ******** **** ** *** ******** ** ********* ** ********* ** ********* *** find that this resolution is satisfactory to me.
Regards,
***** ******
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