Business Profile

Factoring Services

TAFS

Complaints

This profile includes complaints for TAFS's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

193 total complaints in the last 3 years.
11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/24/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
TAFS purchase a bill from us on 12/8/22 and without this bill going this bill going into dispute for none payment from the broker they takes the funds back from us with no warning keep in mind this bill was only 48 days and normally it takes 60 days to go into dispute. When I called I can’t get any help from someone in the US it’s always someone that I can’t understand there English. To let you all know the broker is TQL the largest broker company in the US. TQL PAID THEM ON THE 22nd OF THIS MONTH THATS 2 DAYS AGO …….. IM PUTTING IN THIS COMPLANIT BECAUSE I RECEIVED NO NOTICE ABOUT THEM NOT GETTING PAID FOR THIS BILL …. MY APOLOGIES I DONT DO WILL IN EXPLAIN THINGS IN EMAIL OR TEXT SO IF YOUR NOT UNDERSTANDING WHAT IM SAYING PLEASE CALL ME THANKS
Business Response
Date: 01/24/2024
TAFS management has reviewed this complaint. A supervisor has reached out and we believe this issue has been resolved. Please let us know if you need anything further.
Customer Answer
Date: 01/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

******* *******
Initial Complaint
Date:01/23/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I’ve been factoring with tafs since 2019 and when I tell you it’s been a nightmare .. All the invoices I upload I myself has to do the verification or they will kick back the invoice . When you need help on something it takes then hours to call you back . They locked me into a contract. They are not holding up to their end of the contract, wont answer the phone when i call, their app they make me use crash’s on a daily basis, doesn’t work most of the time. They cant read the pictures they require me to put on the app, reject payment and put me into financial hardship over and over. Ive got screen shots of being on hold with them for over 2 hours. They are Not doing their job, you cant get a hold of them when there is an issue. Their app doesn’t work. I cannot run a business this way. I WANT OUT OF THIS CONTRACT
Business Response
Date: 01/26/2024
TAFS management has reviewed this complaint. A supervisor has reached out and we believe this issue should be resolved going forward. Please let us know if you need anything further.
Customer Answer
Date: 01/26/2024
Complaint: ********

I am rejecting this response because:
I’m still waiting on money to be released. TAFS Just paid the money from **** Freight a couple days before now they’re holding three of my **** Freight invoices

Sincerely,

***** *****
Business Response
Date: 01/31/2024
TAFS had a supervisor reach out again. Please let us know if you need anything else and we are happy to assist.
Initial Complaint
Date:01/18/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have submitted an invoice on January 12, 2024 for a job that we’ve done I have submitted the RC which is a right confirmation with the full name and address of the broker. I have submitted the BOL which is required to show proof of delivery the broker that we delivered for has emailed TAFS letting them know the load has been completed. We have did everything that we have been asked to do and this company still keep rejecting the invoice, not wanting to pay the money yet I’m stuck in a contract which they will not let us out until one years up but yet they will not process an invoice because they keep asking for the same thing over and over that has already been provided to them. One minute is my RC the next time it’s because I needed confirmation from the broker that it was delivered, what’s the confirmation was sent to them I was told us all they needed now they come back saying that they need the RC to show the full address with the RC that I have to show the full address of the place in which they are to bill they are just refusing to process my invoice
Business Response
Date: 01/26/2024
TAFS management has reviewed this complaint. A supervisor has reached out to discuss the issues and we believe it has been resolved going forward. Please let us know if there are further issues and we will work to correct them.
Initial Complaint
Date:01/08/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has been bombarding my business phone with repeated inquires claiming i contacted them other than several texts and pleas to stop contacting me 25 times a day i never contactedbthis company. How ever they got my information should be illeagel it has come from 15 different states and everytime i call the number it is disconnected.
Business Response
Date: 01/08/2024
TAFS management has reviewed this complaint. TAFS only calls from one area code, and only a maximum of two times in a day, so this person must be getting calls from other businesses as well. TAFS only called based upon being referred the contact information by an insurance agency. We have removed your number and email from our call list. Sorry for the inconvenience. Please let us know at ************ if you receive any further contact from TAFS. Thank you.
Initial Complaint
Date:12/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The brokers sent the $9100 to the TAFS and I have requested the fund from them and there should not be fuel and fees. In addition, after they only sent $7669, while after the fuel and fees $8871.

First thing, we need to get $9100 net because it is the fund brokers already sent to them and we did not use the factoring service rather we requested the fund brokers alredy sent to TAFS.

Even after the fees and fuel the invoice was $8871, we received only $7769. I inquired with the representative *******, and see says we received $8871, which is not available in the reserve section in the Portal. I have attached the invoice and the snap of the reserve section below for the reference.
Business Response
Date: 12/28/2023
TAFS management has reviewed this complaint. A supervisor has reached out to explain the fees along with the charge back on a separate invoice that caused the offset. Please let us know if you have further questions.
Initial Complaint
Date:09/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company will do whatever they want with your company, and also as they said with any of your companies or future companies. I’ve never used their factoring and I won’t but they don’t care they forced you to stay with them even when they agreement section 12 says that in breach of the agreement they can terminate the contract for a fee.
Very poor ethic to take advantage of new owner operator who are starting in trucking business. Also I have known companies that were able to get out but my companie’s not I don’t know why they make differences between of companies they should treat us all
The same.
Business Response
Date: 09/21/2023
TAFS management has reviewed this complaint. We
are confused by the statement “any of your companies or future
companies”. In order for TAFS to enter into a business agreement with a
client, there must be a Factoring Services Agreement (“FSA”) between the
business and TAFS. If an owner has multiple companies, each company would
be required to have its own separate Factoring Services Agreement.
TAFS has corresponded with you multiple times regarding your
company’s Agreement. TAFS is ready to perform our obligations under the
Agreement and we are just waiting for your business to do the same and present
Accounts to TAFS.
Customer Answer
Date: 10/04/2023

Complaint: ********

I am rejecting this response because:
again, I am not planning working with tafs. I am not risking my work, effort and money that I put to make this company. I prefer to work for someone else.
I will only accept the release of your agreement that you made me sign saying that it was an application.
Contact me whenever you agree to end this problem for both of us, I’m tired of this.

Sincerely,

******* *****
Business Response
Date: 10/09/2023
TAFS has corresponded with you multiple times regarding your company’s Agreement. TAFS is ready to perform our obligations under the Agreement and we are just waiting for your business to do the same and present Accounts to TAFS. There will be no early termination of the agreement. Please feel free to reach out to the contacts you have been communicating with up to this point. Thank you.
Initial Complaint
Date:08/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up with TAFS factoring I'm 2022, but TAFS never finished the buy out process from my previous factoring company. I never use them to factoring any invoice. I tried to get out of the contract and remove the UCC lien this year 2023. I started to contact with them couple months before the end of the term. TAFS never reply back any email I sent to them. The customer service never response to the request to get out of the contract. My customer representative didn’t provide any effort to help me. TAFS forced to keep their UCC lien for another year, which makes no sense.
Business Response
Date: 08/30/2023
TAFS management has reviewed this complaint. TAFS wishes to move forward with this buyout. The client’s prior factor stated the carrier was not eligible for a buyout when the client originally signed the agreement with TAFS. A team member has reached out to communicate this to the carrier. Thank you.
Initial Complaint
Date:08/12/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
TAFS has illegal entered into contract with my company without gaining my authorization. My company is a LLP comprised of 3 members. I hold 50 % of the company and the other 2 members own 25 %. Additionally, TAFS has a document that was signed by one of the other members, preventing me from making any financial decisions regarding my company.

I have asked TAFS for a written letter of release seeing that the acquisition of an account with my company was done so without my authorization and they refuse to provide me with options for canceling the contract.

I am not seeking in repayment for fees that has already been taken by TAFS. I am simply seeking to cancel this contract
Business Response
Date: 08/16/2023
TAFS has reviewed this complaint. Our team has reached out multiple times and left messages and texts to discuss the account, but have not been able to speak with anyone yet.
Customer Answer
Date: 08/16/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

Complaint: ********

I am rejecting this response because: no one has tried to reach out to me or any of the other partners regarding this matter. In fact we have called client services several times to discuss the matter and no one has provided a solution for the matter. We are being told that they do no handle this matter in client services and stated that they do not have another number for someone that could help to resolve this. My wife, asked if speaking with the president or directors of the company would be a possible solution and was told to "refer to the contract," a response they have been echoing since inquiring about the matter.
We have referred to the contract and again, nothing give clear instructions or guidelines as to terminating the contract early.

Regards,

***** ******
Business Response
Date: 08/21/2023
TAFS management has now spoken to the carrier. Questions and policies have been covered, and the carrier knows the options they have. Thank you.
Customer Answer
Date: 08/23/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

Complaint: ********

I am rejecting this response because: the individuals I spoke with at TAFS were imperious in their response and made no attempts to resolve the matter. In fact, I submitted a letter requesting a termination of the contract and received a message stating that I am not the guarantor of the account and could not make decisions on the account. Despite being 50% owner of my company and explaining to TAFS that the contract in which they claimed to have entered into with my business partner and company was done so without my authorization, they again rejected my claim and told me that I am obligated to remain in this contract in which they have strong armed my company into for another year.

Regards,

***** ******
Business Response
Date: 08/28/2023
TAFS management has spoken to the carrier. Questions and policies have been covered, and the carrier knows the options they have. The termination notice was not submitted within the proper time window as stated in the agreement. Our team will respond via [email protected]. Thank you.
Initial Complaint
Date:08/07/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I’ve been waiting for over a month to receive money from a broker that I did a load for because TAFS didn’t pick up the phone to tell me I submitted the wrong paperwork so I had to wait until the broker paid once the broker paid the money I called and the said they received it but had to wait until it processed it’s now Two weeks later I call back and they said they had to locate the money I call back the next day they said they had to request the money from a department that handles the money I’ve been calling back and the department still hasn’t answered I would like to be paid by the company and released from my contract
Business Response
Date: 08/09/2023
TAFS management has reviewed this complaint, and a supervisor has reached out to the client. We have processed a payment fix in order to release the funds. TAFS sends digital communication to clients and gives them 48 hours to add missing paperwork before it is moved to delay advance.
Customer Answer
Date: 08/09/2023
** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** ********* ** *** ***** *** *** ****** ** ****** ******* ****

****** ******** *******

* **** ******** *** ******** **** ** *** ******** ** ********* ** ********* ** ********* and find that this resolution is satisfactory to me.

Regards,

******* *********
Initial Complaint
Date:07/28/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Request a letter of release to
terminate the UCC Filing for Darkhorse Freight LLC

Tafs have literally been unresponsive since April 2023. I can not get anyone on the line from client service for existing customers. I have exhausted all efforts to connect with anyone. Hold times are over 10 mins but I wait on hold for hours on many days. I only receive calls from sales team to offer additional services.
Business Response
Date: 07/31/2023
Hello, this account is for a broker. TAFS has not serviced broker factoring accounts for more than two years. All accounts were sold to Denim/Axle, and notice was sent to each account at that time. If you would like a release letter, please contact ********** ********* *****************************
If you need to contact TAFS any further regarding this matter, please e**** ***************** Thank you.
Customer Answer
Date: 07/31/2023
** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** ********* ** *** ***** *** *** ****** ** ****** ******* ****

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *****

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