Complaints

This profile includes complaints for TAFS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TAFS

  19865 W 156th St Olathe, KS 66062-3521

  
• 

  TAFS

  PO Box 572632 Kansas City, MO 64157

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We used TAFS for our factoring needs for few years but now we decided to join another factoring company. A termination notice was sent on time to inform them that I will no longer require the services of TAFS. When a buyout was received by the new factoring company, a handling fee in the amount of $44,700 was added. TAFS explained that this is not an early termination fee as I sent a notice on time and that is simply a Handling Fee. This is not part of our agreement. I sent the agreement to an attorney, and they could not find anywhere in the agreement such fee. This is not something that we agreed on.
  I am very unhappy with TAFS’ services, and I do not want to continue business with them under any circumstances. All I want is to finish this relationship in a professional manner. No company will ever accept this outrageous fee as handling fee. This is just a tricky way to force clients indirectly to factor with them. All we want is a BUYOUT without exorbitant handling fees to be sent to ******* ****** our new factoring company. It’s been a week since we requested a buyout to be sent and there is no response as of today. It is a shame the way they treat their clients.

  

  Business Response

  Date: 07/11/2023

  TAFS management has reviewed this complaint. This situation is now resolved and a release letter has been sent. Thank you.

  Customer Answer

  Date: 07/13/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  ****** ******** *******
  
  * **** ******** *** ******** **** ** *** ******** ** ********* ** ********* ** ********* *** find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ***** ******

• Initial Complaint

  Date:07/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Can someone free from this TAFS contract I have submitted so many requests about termination contract with them I never heard anything back from them can someone help me how I can free myself with this people. I been with them almost e year it's been a hell of year. The contract will end on august I don’t wish to continue with working them I have sent out so many termination request since may I never got any reply

  

  Business Response

  Date: 07/07/2023

  As stated in your agreement, termination requests must be sent to **************** or via certified direct mail to our address. 

• Initial Complaint

  Date:06/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have already made a review informing anyone of thinking of doing business with TAFS and I will continue to do so at every major inconvenience having to do with receiving monies that I have already done the work for and am rightfully owed. I have had issues with receiving payments from TAFS since I began factoring with them. Today I inquired about payments from 5/18/23, 5/19/23, and 5/23/23. Mind you it is now 6/30 and I still have not been paid. I have had to call in to make a fuss about money owed to me for well over a month. I have had to call each broker myself and verify payment only to call TAFS (not get an answer like usual), have them call me back just to say hopefully they can get it paid out in a few days. Then for my current payout each week is a toss up of whether I will be paid or not. The individuals who review your invoices won’t bother to read ANYTHING and everyone you talk to is likely working from India for cheap pay and English is their 3rd language so the barrier is very likely limiting full comprehension of the situation at hand. The only way to ever get a REAL response from TAFS is to leave a review. So I will leave one each time I am delayed and charged extra due to their inadequacies, inability to read, and lack of concern for these very serious matters. I do hope everyone publicizes their concerns until they have to pay attention, I’m sure by then it will be too late and no one will be duped into signing up with them ever again.

  

  Business Response

  Date: 07/03/2023

  TAFS management has reviewed this complaint, and a supervisor reached out to address the issue. A fix was submitted on 6/30, and should be completed soon. Thank you.

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have partnered with and recommended TAFS to my client CAPITAL HAULING and it has been a nightmare since day 1. Every single invoice submitted to TAFS has not been paid and its been excuse after excuse. Initially, they removed a bol from the already processed invoice and stated the bol was missing. It could not have been missing if it was processed and the staff emailed the bol to me the same day it was submitted saying something about the image corners. Second, the next invoice was a blind shipment and they stated the bol doesnt match. Of course it doesn't, its a blind shipment and I since made a not stating this and reached out to the broker myself because TAFS stated they couldnt reach anyone after trying 1 time. I got in contact with the broker immediately and he gave me a direct cell phone for TAFS to call. Third invoice, i submitted with perfect paperwork, everything matches and requested same day. Just happened to go online this evening an saw it said unsubmitted. The notes state they didn't reach the broker. Again, they must've attempted 1 call. And why would you put it in unsubmitted? So now it will sit there until when? Fourth, they don't work with a specific broker and I requested a letter of release so we could get paid, and they refuse. So if you dont work with them then how do you expect the driver to get paid if you don't provide the specific document needed for them to get paid. This is the experience from down below!! My client wants out of his contract that he's been promised 24-48 hours of factoring and hasnt gotten that, no one works or answers the phone. And to top it off, they sent me a verification email to send to the brokers. I don't work for TAFS or give me a paycheck to verify loads!

  

  Business Response

  Date: 06/30/2023

  TAFS had a supervisor reach out to the carrier and this complaint should be resolved now. Thank you.

• Initial Complaint

  Date:06/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve been factoring with tafs for the last year and when I tell you it’s been a nightmare .. All the invoices I upload I myself has to do the verification or they will kick back the invoice . When you need help on something it takes then hours to call you back . Now I’m trying to leave tafs and complete a buyout and it’s taking them weeks to even complete the buyout it seems like they are trying to run me out of business since I’m no longer factoring with them … tafs is the worst factoring company I do not recommend any company to sign up with tafs

  

  Business Response

  Date: 07/05/2023

  TAFS management has reviewed this complaint. The carrier signed the authorization form on 6/21, and TAFS sent the buyout agreement to the other factoring company the same day. The other factor executed it on 6/27. TAFS sent the final release letter on 6/30. Thank you.

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up with this company to do my factoring. They locked me into a contract. They are not holding up to their end of the contract, wont answer the phone when i call, their app they make me use crash’s on a daily basis, doesn’t work most of the time. They cant read the pictures they require me to put on the app, reject payment and put me into financial hardship over and over. Ive got screen shots of being on hold with them for over 2 hours. They are Not doing their job, you cant get a hold of them when there is an issue. Their app doesn’t work. I cannot run a business this way. I WANT OUT OF THIS CONTRACT!!!

  

  Business Response

  Date: 07/05/2023

  Hello ****** we had a supervisor reach out to discuss and attempt to resolve any issues. TAFS only succeeds when our clients succeed, so our goal is always to provide the best client experience. For additional help, please call ****** ******** ** ************* ***** ****

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My contract to with TAFS expired on 6-7-2023, However one of my ****** weekly payments went to them on 6/14/2023 in the amount of $3,182.64. I have called and emailed TAFS concerning having this payment sent back to ******. I was given a DocuSign on 6-14-2023. I have called to inquire about the status of this refunded payment.. I get no where, transferred, hung up on told to contact client services, call client services to only wait hours (5-6 hrs.) for a call back only for them to say they don't know anything about refunds or don't handle refunds. No one there can give me any sort of time frame or anything concerning this payment to them that was sent after I'm no longer their client. I have emailed the person that sent the DocuSign with no response back, I have emailed a supervisor (only have his email because he tried to convince me to remain a client) with no response back. I only want what I worked for as this has caused a great hardship on me (I'm a owner/operator) and its just me. I can't get any type of assistance with getting either my money sent back to ****** or even a simple update on the DocuSign i sent back. Also, no one will assist me because they are saying I need a "case number" which no one ever provided. This has been an exhausting process which no one at TAFS seems to care about.

  

  Business Response

  Date: 06/30/2023

  TAFS management has reviewed this complaint. TAFS sent refund back to ****** on 6/22/23, but ****** has not cashed it. TAFS has followed up numerous times, but has not been able to get a hold of ****** to confirm. Check/ACH # *************** and Payment Header ID of - *******. Please check with ****** for this payment with the information provided. If unable to get a hold of them, please let us know. 

  Customer Answer

  Date: 07/03/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I have not received payment from ****** nor have a received any response from ******.
  
  
  
  ********
  
  ******** ******

• Initial Complaint

  Date:06/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get out of my renewal contract for over 90 days now. This company makes it impossible to leave. They have held up funds and the rates that they are taking is unbelievable. When we call to ask how to get a manager on the line to resolve issues, the employees are extremely rude and state they are as good as they get. We need to get out of our contract. We are now 3 days into the auto renewed contract and they have not processed no payments. They need to have a customer service line just for cancellations.

  

  Business Response

  Date: 06/29/2023

  TAFS management has reviewed this complaint. In accordance with the terms of the FSA, only an authorized owner can submit a notice of nonrenewal, it must be sent to ****************, and it must be at least 90 days but not more than 120 days from the FSA renewal date. TAFS team has communicated this to the client, and there is not a valid notice of nonrenewal on file at this time. Thank you.

• Initial Complaint

  Date:06/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tafs claims they have not received payment from trinity. "a broker"
  I was forced to chase down proof of payment, I submitted it and they said they would look into it. I have not heard back from anyone. They refuse to provide me with ucc termination form so that I can hire a factoring company that actually works.
  They have also charged me handling fees that they can't account for.
  I've requested a break down of said fees and they do not respond.
  My company is running out of cash to run on due to this.
  They are literally bankrupting us due to their inaction.
  It's my belief that this to be retaliation due to us not reupping our contract with them.

  

  Business Response

  Date: 06/27/2023

  TAFS management has reviewed this complaint. The release letter has been sent. It has also been attached to this complaint. Thank you.

• Initial Complaint

  Date:06/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,
  
  I am having the same issue again when it comes to not receiving a phone call back or being on hold for over 2 hours i have a simple question about how many bank account can be added to my account for deposits and I am not getting a response. I currently have one bank account attached but wanted to know if i can add an additional bank account so that I can get ACH deposits but no one is calling me back, responding to my emails or answering the calls and before you ask yes i am using the phone number on file but still nothing. Please help me

  

  Business Response

  Date: 06/20/2023

  TAFS management has reviewed your concerns, and a supervisor has reached out to you, and we believe this to be resolved. We strive to deliver the best client experience. We assure you that we take your concerns seriously, and we are working to improve our call wait times as call volume has been high lately. Thank you for your feedback. 

  Customer Answer

  Date: 06/21/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  ****** ******** *******
  
  * **** ******** *** ******** **** ** *** ******** ** ********* ** ********* ** ********* *** find that this resolution is satisfactory to me.
  
  
  
  
  ********
  
  ****** *******