Complaints

This profile includes complaints for TAFS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

TAFS has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  TAFS

  19865 W 156th St Olathe, KS 66062-3521

  
• 

  TAFS

  PO Box 572632 Kansas City, MO 64157

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have partnered with and recommended TAFS to my client CAPITAL HAULING and it has been a nightmare since day 1. Every single invoice submitted to TAFS has not been paid and its been excuse after excuse. Initially, they removed a bol from the already processed invoice and stated the bol was missing. It could not have been missing if it was processed and the staff emailed the bol to me the same day it was submitted saying something about the image corners. Second, the next invoice was a blind shipment and they stated the bol doesnt match. Of course it doesn't, its a blind shipment and I since made a not stating this and reached out to the broker myself because TAFS stated they couldnt reach anyone after trying 1 time. I got in contact with the broker immediately and he gave me a direct cell phone for TAFS to call. Third invoice, i submitted with perfect paperwork, everything matches and requested same day. Just happened to go online this evening an saw it said unsubmitted. The notes state they didn't reach the broker. Again, they must've attempted 1 call. And why would you put it in unsubmitted? So now it will sit there until when? Fourth, they don't work with a specific broker and I requested a letter of release so we could get paid, and they refuse. So if you dont work with them then how do you expect the driver to get paid if you don't provide the specific document needed for them to get paid. This is the experience from down below!! My client wants out of his contract that he's been promised 24-48 hours of factoring and hasnt gotten that, no one works or answers the phone. And to top it off, they sent me a verification email to send to the brokers. I don't work for TAFS or give me a paycheck to verify loads!

  

  Business Response

  Date: 06/30/2023

  TAFS had a supervisor reach out to the carrier and this complaint should be resolved now. Thank you.

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My contract to with TAFS expired on 6-7-2023, However one of my ****** weekly payments went to them on 6/14/2023 in the amount of $3,182.64. I have called and emailed TAFS concerning having this payment sent back to ******. I was given a DocuSign on 6-14-2023. I have called to inquire about the status of this refunded payment.. I get no where, transferred, hung up on told to contact client services, call client services to only wait hours (5-6 hrs.) for a call back only for them to say they don't know anything about refunds or don't handle refunds. No one there can give me any sort of time frame or anything concerning this payment to them that was sent after I'm no longer their client. I have emailed the person that sent the DocuSign with no response back, I have emailed a supervisor (only have his email because he tried to convince me to remain a client) with no response back. I only want what I worked for as this has caused a great hardship on me (I'm a owner/operator) and its just me. I can't get any type of assistance with getting either my money sent back to ****** or even a simple update on the DocuSign i sent back. Also, no one will assist me because they are saying I need a "case number" which no one ever provided. This has been an exhausting process which no one at TAFS seems to care about.

  

  Business Response

  Date: 06/30/2023

  TAFS management has reviewed this complaint. TAFS sent refund back to ****** on 6/22/23, but ****** has not cashed it. TAFS has followed up numerous times, but has not been able to get a hold of ****** to confirm. Check/ACH # *************** and Payment Header ID of - *******. Please check with ****** for this payment with the information provided. If unable to get a hold of them, please let us know. 

  Customer Answer

  Date: 07/03/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I have not received payment from ****** nor have a received any response from ******.
  
  
  
  ********
  
  ******** ******

• Initial Complaint

  Date:06/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get out of my renewal contract for over 90 days now. This company makes it impossible to leave. They have held up funds and the rates that they are taking is unbelievable. When we call to ask how to get a manager on the line to resolve issues, the employees are extremely rude and state they are as good as they get. We need to get out of our contract. We are now 3 days into the auto renewed contract and they have not processed no payments. They need to have a customer service line just for cancellations.

  

  Business Response

  Date: 06/29/2023

  TAFS management has reviewed this complaint. In accordance with the terms of the FSA, only an authorized owner can submit a notice of nonrenewal, it must be sent to ****************, and it must be at least 90 days but not more than 120 days from the FSA renewal date. TAFS team has communicated this to the client, and there is not a valid notice of nonrenewal on file at this time. Thank you.

• Initial Complaint

  Date:06/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tafs claims they have not received payment from trinity. "a broker"
  I was forced to chase down proof of payment, I submitted it and they said they would look into it. I have not heard back from anyone. They refuse to provide me with ucc termination form so that I can hire a factoring company that actually works.
  They have also charged me handling fees that they can't account for.
  I've requested a break down of said fees and they do not respond.
  My company is running out of cash to run on due to this.
  They are literally bankrupting us due to their inaction.
  It's my belief that this to be retaliation due to us not reupping our contract with them.

  

  Business Response

  Date: 06/27/2023

  TAFS management has reviewed this complaint. The release letter has been sent. It has also been attached to this complaint. Thank you.

• Initial Complaint

  Date:06/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a Joke, customer service communication is zero. Holding on the line for 1 hour and still no answer. I purchased a new business and I have a new EIN and you guys keep telling me that the old contract is still in full force. Ok, but how are you gonna process invoices under the old EIN? Plus my company has zero balance with you. I'm telling you to issue LOR for the old contract before I sign a new contract under the new owner. Do you understand what I mean here? I'm so much frustrated now with you guys.

  

  Business Response

  Date: 06/27/2023

  TAFS management has reviewed this complaint. We have been in contact with the new owner and the new contract has been signed. TAFS has also requested some additional documentation from the carrier but has not yet received a response. This complaint has been resolved. Thank you.

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contacting TAFS for the last 4 days. I have submitted 2 invoices and they stated that they are holding them either in full or partial due to residual balance being negative but what I’m not understanding is what is negative?? I have no email, text or anything explaining this to me!! I am afraid to submit another invoice because I feel like they are going to hold it again and that cannot continue to happen!! I keep calling and being it on hold for over 2 hours with no answer, I have sent emails no answer, I have sent notifications from the TAFS portal and still no answer! I do not understand what’s going on and right now my business is on pause because it is 10 days after the 90 threshold for me to terminate and I cannot figure anything out right now! I just need someone to call me so that I can understand and continue running my business. I feel like this is very unprofessional that I can’t get in contact with no one

  

  Business Response

  Date: 06/13/2023

  Hello ******** we had a supervisor reach out to discuss and explain the charge back. Please make sure to get the correct phone number authorized on your account, as it can cause delays when trying to reach Client Services by phone. TAFS only succeeds when our clients succeed, so our goal is always to provide the best client experience. Thank you.

  Customer Answer

  Date: 06/18/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  ******* *******

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company states that they only factor for a year. Without notifying the client that they work with the automatically renew the contact forcing a UCC lean against anyone who no longer want to use this factoring company.

  

  Business Response

  Date: 06/07/2023

  TAFS’ management has reviewed this complaint. As stated in the contract, we have to receive a proper notice of termination in the correct time period before auto-renewal according to section 8. Notice has not been sent by the client according to our records. Thank you.

• Initial Complaint

  Date:05/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been in a contract with TAFS for 3 years and I have requested twice now to end my contract with TAFS and have been denied with TAFS saying the first time I sent the letter of termination too early and I sent the second letter on the 21st of May 2023 which is the 90days time frame and not more than 120 data as stipulated in the contract and Tafs is still sending me the same reasons from last time for not terminating my company's contract and I have also offered to pay a buyout fee but they have refused to acknowledge that.
  I would like to have my contract with TAFS terminated because the fees have been increasing yearly and it's making it hard to make any money in the present transport industry and I am looking to sell my company and I will like the contract terminated so it doesn't make the sales of my company a hassle but TAFS seems not to care about anyone's concerns but only about the money they keep taking from someone and when you call to talk to them it takes almost 3 to 7 hours to have anyone get back to you.

  

  Business Response

  Date: 05/30/2023

  TAFS management has reviewed this complaint. As has been communicated through [email protected], your termination notice was not submitted according to the terms your factoring service agreement. Our records indicate your most recent termination was sent on May 22, 2023, and no record of another termination attempt since 2022. TAFS can help with any factoring related issues by calling our Client Services team. Thank you.

• Initial Complaint

  Date:05/25/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TAFS is impossible to contact when needed, their call back process is pointless, they often call you back after the close of business. The problem with TAFS I've been having is, ever since the interest rate increase by the Fed, TAFS has now started the practice of splitting invoices from the batch. This results in additional fees when you are forced to resubmit the same invoice, with no changes made to the invoice. Per "Invoice Activity" TAFS is unable to verify the invoice, even though they are provided with the Rate confirmation and signed Bill of Lading as proof of delivery. TAFS does not reasonably try to verify an invoice. They just split the invoice without any type of notification to me or my company. Thus resulting in me having to interpret the notes of the TAFS rep posted in "Invoice Activity". Where I use the same information and means posted in the "Invoice Activity" to contact the billed company for verification. The billed company is always able to verify the information and that they have all needed documentation other than the invoice. So I try contacting TAFS but without success. When TAFS does call me back, it is normally at the close of business. I've been hung up on by the TAFS rep after requesting to speak with a supervisor. I have not once been contacted by a supervisor after several requests to be contacted by a supervisor. This practice of TAFS splitting invoices from batches is unprofessional, unethical and most likely illegal. I've made every attempt to reach out to TAFTS' management, short of visiting their home office in KS, to address these issues. Provided are all documents for the last two batches of invoices submitted. You will find the result is twice the number of submitted batches due to TAFS splitting of batches (rejection of invoices) thus charging additional fees per batch.

  

  Business Response

  Date: 06/02/2023

  TAFS management has reviewed this complaint and a supervisor has spoken to the client on multiple occasions. The issue seems to be with split batches due to handwritten BOL’s. Verification is necessary in the factoring industry, and a supervisor provided an alternative way to get pre-verification, so delays in advanced funds could be avoided. We send a batch summary statement after each transaction that breaks down the invoices purchased and fees that are charged. Clients can also see in the Client Portal which invoices were unable to be purchased due to verification. TAFS only succeeds when its clients succeed. Thank you for your feedback.

  Customer Answer

  Date: 06/07/2023

  *** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** ** ******* **********
  
  ********** ********
  
  
  
  I am rejecting this response because: even in the response provided by TAFS, they lied yet again. I did receive a (one) call, not multiple, from TAFS. By someone claiming to be supervision, however he wasn't very helpful. He insisted on informing me how to "run operations" in "my" company. I could provide examples, however I believe it's off topic and would lose focus on the topic at hand. TAFS, only justification for splitting batches was because of the generic Bill of Lading (purchased off Amozon) our driver(s) sometimes have to use. Our truck(s) are not equipped with a printer. Therefore, when a shipper is unable to provide a BoL, before departing the shipper, our driver is required to fill one out. These generic BoL's are turned into my company, attached with the rate confirmation and then sent to the broker and the factoring company. After years of this process, never have we had any issue with any brokers. We've only started experiencing issues with TAFS here recently, the last year or so. TAFS did provide an email with a bunch of nothing on it. If that's what they send to these brokers to verify loads, no wonder why they can never get verification. The only useful information provided in that email was the TAFS Verification email address.  

  With that said, due to TAFS invoice notes/history, the reason(s) the invoice(s) are split from the batch: "Unable to Verify"! I want to know why TAFS is "Unable to Verify" the invoice, when my company can? My company uses the contact information provided by TAFS in the invoice notes. 

  Also, I still have not received an apology from TAFS, for the TAFS rep that hung up on me! TAFS states their notes have the call was dropped and a call back attempt unsuccessful. But also shows where (I) the client called TAFS several times within the same time frame. The "supervisor"/rep said he would look into that, but still no update or response.  

  1. TAFS still hasn't reimbursed my company for the additional ACH fees, resulting from the slit invoices. 

  2. TAFS still hasn't explained why they aren't able to "verify" in first batch submission, but are able to after re-submission (with no changes and moments later after being split from the prior batch)

  3. TAFTS still hasn't apologized for this unethical practice.

  4. TAFS still hasn't apologized for the unprofessionalism of their agents/respresenitives. (Hanging up on clients)

  5. TAFS still hasn't provided a reasonable resolution to the issue. (slitting of batch) TAFS has provided two reasons for the issue 1: Generic BoL (they call them hand written, but they are 3 layer carbon copy generic boL purchased at any office supply store or online.) 2: Unable to Verify (TAFS has made an attempt to resolve this issue, however this attempt is complex and unfruitful.)

  If TAFS is doing this to my company, I can only imagine how many other companies they are doing this to. This is not only unethical! 

  
  
  
  
  ********
  
  ****** *****

  

  Business Response

  Date: 06/19/2023

  TAFS had a supervisor reach out again on 6-16 to go over any issues. So far a supervisor has spoken to the client on 5-19, 5-26 and 6-16. All three calls were recorded. Also, TAFS checked into the call that was disconnected with an agent, and the TAFS agent called back right away and spoke to the client. The client stated they did not want to speak with that rep any longer, and only wanted to speak with a supervisor, which was completed on 5/19. As stated before, verification is necessary in the factoring industry, and a supervisor did provide an alternative way to get pre-verification, so delays in advanced funds could be avoided. We send a batch summary statement after each transaction that breaks down the invoices purchased and fees that are charged. Clients can also see in the Client Portal which invoices were unable to be purchased due to verification. If a verification was not completed, it simply means the broker/debtor was unable to verify in the time needed so we can get at least some of the funds to the carrier.

  Customer Answer

  Date: 06/20/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 20105797, and find that this resolution is unsatisfactory to me. However I'm tired of hearing/reading the twisted facts, such as the "rep contacted me back", but yet I called them! At least the last person I spoke with was the best yet. So I will see if things get better with TAFS, If not I will be terminating the "Auto Renewal" contact in 2024. I would recommend to anyone who uses TAFS, keep all records, documents and record all phone conversations as I have.   
  
  
  
  ********
  
  ****** *****

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have started a small business. In doing so money is very tight. I was looking at two different factoring companies. Tafs then file a UC for my business and say that I am their factoring company. I tried to resolve this issue with them directly and get rude behavior from some of their employees and never get a resolution. I have never factored with them and never intended to but according to them I am obligated to them. This company in my opinion should NOT be in business and be able to continue to screw small business owners over. The people who start the small businesses spent their hard earned money. Their time and efforts just to have a terrible company like Tafs control their livelihood. This is very wrong!! I want them to release my UC so I may make a living.

  

  Business Response

  Date: 05/22/2023

  TAFS management has reviewed your concerns and management has reached out. TAFS shows you signed a contract with TAFS to factor. The UCC was filed after the contract was signed. TAFS will not release this carrier, as there is a valid, executed agreement in place. We are happy to move forward and factor invoices as agreed upon. Please reach out to our team with any further questions. Thank you.