Complaints

This profile includes complaints for TAFS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TAFS

  19865 W 156th St Olathe, KS 66062-3521

  
• 

  TAFS

  PO Box 572632 Kansas City, MO 64157

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have partnered with and recommended TAFS to my client CAPITAL HAULING and it has been a nightmare since day 1. Every single invoice submitted to TAFS has not been paid and its been excuse after excuse. Initially, they removed a bol from the already processed invoice and stated the bol was missing. It could not have been missing if it was processed and the staff emailed the bol to me the same day it was submitted saying something about the image corners. Second, the next invoice was a blind shipment and they stated the bol doesnt match. Of course it doesn't, its a blind shipment and I since made a not stating this and reached out to the broker myself because TAFS stated they couldnt reach anyone after trying 1 time. I got in contact with the broker immediately and he gave me a direct cell phone for TAFS to call. Third invoice, i submitted with perfect paperwork, everything matches and requested same day. Just happened to go online this evening an saw it said unsubmitted. The notes state they didn't reach the broker. Again, they must've attempted 1 call. And why would you put it in unsubmitted? So now it will sit there until when? Fourth, they don't work with a specific broker and I requested a letter of release so we could get paid, and they refuse. So if you dont work with them then how do you expect the driver to get paid if you don't provide the specific document needed for them to get paid. This is the experience from down below!! My client wants out of his contract that he's been promised 24-48 hours of factoring and hasnt gotten that, no one works or answers the phone. And to top it off, they sent me a verification email to send to the brokers. I don't work for TAFS or give me a paycheck to verify loads!

  

  Business Response

  Date: 06/30/2023

  TAFS had a supervisor reach out to the carrier and this complaint should be resolved now. Thank you.

• Initial Complaint

  Date:06/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve been factoring with tafs for the last year and when I tell you it’s been a nightmare .. All the invoices I upload I myself has to do the verification or they will kick back the invoice . When you need help on something it takes then hours to call you back . Now I’m trying to leave tafs and complete a buyout and it’s taking them weeks to even complete the buyout it seems like they are trying to run me out of business since I’m no longer factoring with them … tafs is the worst factoring company I do not recommend any company to sign up with tafs

  

  Business Response

  Date: 07/05/2023

  TAFS management has reviewed this complaint. The carrier signed the authorization form on 6/21, and TAFS sent the buyout agreement to the other factoring company the same day. The other factor executed it on 6/27. TAFS sent the final release letter on 6/30. Thank you.

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up with this company to do my factoring. They locked me into a contract. They are not holding up to their end of the contract, wont answer the phone when i call, their app they make me use crash’s on a daily basis, doesn’t work most of the time. They cant read the pictures they require me to put on the app, reject payment and put me into financial hardship over and over. Ive got screen shots of being on hold with them for over 2 hours. They are Not doing their job, you cant get a hold of them when there is an issue. Their app doesn’t work. I cannot run a business this way. I WANT OUT OF THIS CONTRACT!!!

  

  Business Response

  Date: 07/05/2023

  Hello ****** we had a supervisor reach out to discuss and attempt to resolve any issues. TAFS only succeeds when our clients succeed, so our goal is always to provide the best client experience. For additional help, please call ****** ******** ** ************* ***** ****

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My contract to with TAFS expired on 6-7-2023, However one of my ****** weekly payments went to them on 6/14/2023 in the amount of $3,182.64. I have called and emailed TAFS concerning having this payment sent back to ******. I was given a DocuSign on 6-14-2023. I have called to inquire about the status of this refunded payment.. I get no where, transferred, hung up on told to contact client services, call client services to only wait hours (5-6 hrs.) for a call back only for them to say they don't know anything about refunds or don't handle refunds. No one there can give me any sort of time frame or anything concerning this payment to them that was sent after I'm no longer their client. I have emailed the person that sent the DocuSign with no response back, I have emailed a supervisor (only have his email because he tried to convince me to remain a client) with no response back. I only want what I worked for as this has caused a great hardship on me (I'm a owner/operator) and its just me. I can't get any type of assistance with getting either my money sent back to ****** or even a simple update on the DocuSign i sent back. Also, no one will assist me because they are saying I need a "case number" which no one ever provided. This has been an exhausting process which no one at TAFS seems to care about.

  

  Business Response

  Date: 06/30/2023

  TAFS management has reviewed this complaint. TAFS sent refund back to ****** on 6/22/23, but ****** has not cashed it. TAFS has followed up numerous times, but has not been able to get a hold of ****** to confirm. Check/ACH # *************** and Payment Header ID of - *******. Please check with ****** for this payment with the information provided. If unable to get a hold of them, please let us know. 

  Customer Answer

  Date: 07/03/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I have not received payment from ****** nor have a received any response from ******.
  
  
  
  ********
  
  ******** ******

• Initial Complaint

  Date:06/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get out of my renewal contract for over 90 days now. This company makes it impossible to leave. They have held up funds and the rates that they are taking is unbelievable. When we call to ask how to get a manager on the line to resolve issues, the employees are extremely rude and state they are as good as they get. We need to get out of our contract. We are now 3 days into the auto renewed contract and they have not processed no payments. They need to have a customer service line just for cancellations.

  

  Business Response

  Date: 06/29/2023

  TAFS management has reviewed this complaint. In accordance with the terms of the FSA, only an authorized owner can submit a notice of nonrenewal, it must be sent to ****************, and it must be at least 90 days but not more than 120 days from the FSA renewal date. TAFS team has communicated this to the client, and there is not a valid notice of nonrenewal on file at this time. Thank you.

• Initial Complaint

  Date:06/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tafs claims they have not received payment from trinity. "a broker"
  I was forced to chase down proof of payment, I submitted it and they said they would look into it. I have not heard back from anyone. They refuse to provide me with ucc termination form so that I can hire a factoring company that actually works.
  They have also charged me handling fees that they can't account for.
  I've requested a break down of said fees and they do not respond.
  My company is running out of cash to run on due to this.
  They are literally bankrupting us due to their inaction.
  It's my belief that this to be retaliation due to us not reupping our contract with them.

  

  Business Response

  Date: 06/27/2023

  TAFS management has reviewed this complaint. The release letter has been sent. It has also been attached to this complaint. Thank you.

• Initial Complaint

  Date:06/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,
  
  I am having the same issue again when it comes to not receiving a phone call back or being on hold for over 2 hours i have a simple question about how many bank account can be added to my account for deposits and I am not getting a response. I currently have one bank account attached but wanted to know if i can add an additional bank account so that I can get ACH deposits but no one is calling me back, responding to my emails or answering the calls and before you ask yes i am using the phone number on file but still nothing. Please help me

  

  Business Response

  Date: 06/20/2023

  TAFS management has reviewed your concerns, and a supervisor has reached out to you, and we believe this to be resolved. We strive to deliver the best client experience. We assure you that we take your concerns seriously, and we are working to improve our call wait times as call volume has been high lately. Thank you for your feedback. 

  Customer Answer

  Date: 06/21/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  ****** ******** *******
  
  * **** ******** *** ******** **** ** *** ******** ** ********* ** ********* ** ********* *** find that this resolution is satisfactory to me.
  
  
  
  
  ********
  
  ****** *******

• Initial Complaint

  Date:06/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a Joke, customer service communication is zero. Holding on the line for 1 hour and still no answer. I purchased a new business and I have a new EIN and you guys keep telling me that the old contract is still in full force. Ok, but how are you gonna process invoices under the old EIN? Plus my company has zero balance with you. I'm telling you to issue LOR for the old contract before I sign a new contract under the new owner. Do you understand what I mean here? I'm so much frustrated now with you guys.

  

  Business Response

  Date: 06/27/2023

  TAFS management has reviewed this complaint. We have been in contact with the new owner and the new contract has been signed. TAFS has also requested some additional documentation from the carrier but has not yet received a response. This complaint has been resolved. Thank you.

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contacting TAFS for the last 4 days. I have submitted 2 invoices and they stated that they are holding them either in full or partial due to residual balance being negative but what I’m not understanding is what is negative?? I have no email, text or anything explaining this to me!! I am afraid to submit another invoice because I feel like they are going to hold it again and that cannot continue to happen!! I keep calling and being it on hold for over 2 hours with no answer, I have sent emails no answer, I have sent notifications from the TAFS portal and still no answer! I do not understand what’s going on and right now my business is on pause because it is 10 days after the 90 threshold for me to terminate and I cannot figure anything out right now! I just need someone to call me so that I can understand and continue running my business. I feel like this is very unprofessional that I can’t get in contact with no one

  

  Business Response

  Date: 06/13/2023

  Hello ******** we had a supervisor reach out to discuss and explain the charge back. Please make sure to get the correct phone number authorized on your account, as it can cause delays when trying to reach Client Services by phone. TAFS only succeeds when our clients succeed, so our goal is always to provide the best client experience. Thank you.

  Customer Answer

  Date: 06/18/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  ******* *******

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company states that they only factor for a year. Without notifying the client that they work with the automatically renew the contact forcing a UCC lean against anyone who no longer want to use this factoring company.

  

  Business Response

  Date: 06/07/2023

  TAFS’ management has reviewed this complaint. As stated in the contract, we have to receive a proper notice of termination in the correct time period before auto-renewal according to section 8. Notice has not been sent by the client according to our records. Thank you.