Complaints

This profile includes complaints for TAFS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TAFS

  19865 W 156th St Olathe, KS 66062-3521

  
• 

  TAFS

  PO Box 572632 Kansas City, MO 64157

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to get a letter of release and end my contract with TAFS. I read the contract and sent a written notice with-in 105 days of Aug 24 and TAFS responded with this message.
  
  We received a notice of your intent not to renew our Factoring Services Agreement on December 05, 2022.  However, this notice does not comply with the terms of the Factoring Services Agreement as it was not provided at least 90 days, but not more than 120 days, prior to the expiration of the Factoring Service Agreement’s current term.  As a result, the Factoring Service Agreement remains set to renew on August 24, 2023.
  
  
  
  
  I am confused because it seems that I have compiled by sending a written notice at least 90days but no more that 120days of August 24. I need help I just want to cut ties and move on. TAFS is causing my company enormous harm and my doors will soon close if they will not release me.

  

  Business Response

  Date: 12/07/2022

  TAFS management has reviewed this complaint. If your renewal date is August 24, 2023, you must submit your termination between 90 and 120 BEFORE that date. We would like to help solve any issues you may be having with your account, and are happy to have a supervisor reach out. Thank you. 

  Customer Answer

  Date: 12/08/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  
  I am rejecting this response because: I have spoken to many supervisors prior to contacting the BBB and each supervisor refused to help me understand the language of the contract. TAFS management would refer me back to the contract. Ever since I contacted the BBB all of my call back request has not been returned.  TAFS does not answer calls…a client must wait hours for a call back but now that I have a open case with BBB i haven’t received a call back in a week and I’ve made multiple request . TAFS leaves their clients in a never ending loop handicapping the business until our doors are permanently closed and there pockets are filled. I would like a letter of release, so I can move on.
  
  Regards,
  
  ****** *******

  

  Business Response

  Date: 12/08/2022

  A supervisor cannot give legal advice on a contract. They can help you solve account or payment issues. We will have a supervisor call you, but they cannot help with the contract. Thank you.

  Customer Answer

  Date: 12/13/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  
  
  ****** *******

• Initial Complaint

  Date:12/06/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been trying to get ahold of TAFS for over a month. Finally got someone on the weekend asking how to get a letter or release. Was told we had to do what the contract said. No problem. Written notice. Well here we are again and can’t get anyone on the phone. Done the call back number I couldn’t tell you how many times and never have received a call. Emailed two different agents we had spoken with in the past asking who to send written notice to. Or if mailed attn to who. Now we are at just above 30 days of our contract. Haven’t used TAFS since march, if I’m not mistaken. All in all just need to talk to someone it should not be this difficult with a company that all in all is in charge of MY money for my work. Not only do we not need factoring anymore if we did I would HATE trying to work with this company involving getting paid when I can’t pick up the phone and have a conversation about a situation the day of the matter. It used to not be like this, not sure what is happening.

  

  Business Response

  Date: 12/06/2022

  TAFS management has reviewed this complaint. Section 8 in the agreement tells the client how to terminate, section 12 tells them where it needs to be sent. Please email any notice within the proper timeline to [email protected] and you will receive a reply from that team within 24 hours. Thank you. 

  Customer Answer

  Date: 12/06/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ****** *****

• Initial Complaint

  Date:12/06/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sent: 9/23/2020 2:02 PM, and in Jul 21, 2021, 2:27 PM to email , I send to cancelled this contract to ***************** I have-not factor with this company since 2019 and they still renewed every year without My consent after sending numbers email to cancelled service . MY contract expired 10-15-2019 and been renewing automatics since ,. Then have this in their fine print which is very confusing to customers (nt on November 22, 2022. However, this notice does not comply with the terms of the Factoring Services Agreement as it was not provided at least 90 days, but not more than 120 days, prior to the expiration of the Factoring Service Agreements They filed UCC/Line against My *** ************** on the Carrier side MC ******. *** ************** since then we have a Brokerage business ********* Tafs doesn't offer factoring for brokerage only for Carriers. I am requesting to have The UCC release for the brokerage side of the business due that they don't offer this service,. You cannot hold a company in contract/Hostage with a service you don't offer, If this matter don't get resolved I will have no choice but to submit court case against tafs.
  There is Nemours of unethical /sneaky practice already in BB we to ensure this does not continue..
  
  Tafs account Number *********

  

  Business Response

  Date: 12/08/2022

  TAFS management has reviewed this complaint. For the carrier side, TAFS has a contract with this client. All factoring contracts in the industry auto-renew unless the client gives notice within the correct time period. TAFS has only filed a UCC on the carrier side of the business, ** ******. TAFS does not have a UCC filed or an active contract with the brokerage side, ** *******, so no release is needed. Thank you. 

  Customer Answer

  Date: 12/08/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  I need an email from Notices TAFS <****************l department to that states the below...THis will sulitified that ** ******* there is no UCC correlation with any contract with Tafs..

  MESSAGE FROM BUSINESS:
  
  TAFS management has reviewed this complaint. For the carrier side, TAFS has a contract with this client. All factoring contracts in the industry auto-renew unless the client gives notice within the correct time period. TAFS has only filed a UCC on the carrier side of the business, ** ******. TAFS does not have a UCC filed or an active contract with the brokerage side, ** *******, so no release is needed. Thank you.
  

  

  Business Response

  Date: 12/08/2022

  No problem. This will be sent today. 

• Initial Complaint

  Date:12/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi i ask to not renew my contract and did everything i was ask to do yet still cant get my release letter so i can move forward with mu business yet stiol tafs charging me $4000 dollas handling fee with no explanation and would kindly like and explanation

  

  Business Response

  Date: 12/06/2022

  TAFS has reviewed this complaint. This client's contract is expired and termination was properly submitted, however they have an open A/R balance of $21,997.52 that is owed to TAFS before we can send a release letter. This was all explained in an email from TAFS several days before the contract expired. Once TAFS has collected all of the open A/R, we will send the release letter. Thank you. 

  Customer Answer

  Date: 12/06/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because:
  
  We a still waiting for the agreement to be signed by tafs so that we can summit all  payments and and there is a 4000 dollas handling  fee can tafs please explain where does this 4000 dollars handling fee comes from 
  
  Regards, if I'm owning 21,997.52 where does the extra 4000 dollas add on comes making total 25,997.52  can someone please explain this
  
  

  

  Business Response

  Date: 12/07/2022

  The handling fee only applies to TAFS executing a buyout with another factoring company. This fee is included on the buyout agreement. 

  Customer Answer

  Date: 12/07/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because:Thank you for clarifying. Now can you tell me where in your contract it says there will be a handling fee charged. Paying off an open balance is perfectly normal in the industry. What is not normal is adding a random fee at the point of transition that no other factor, neither your contract explains. I am leaving because paying the handling fee is better than dealing with the services I have been rendered. I hope there is a class action lawsuit in the future due to your business practices, so I can sign up. There is no way tacking on fees at the end of a contract is fair or ethical when it is not explained in the contract nor any representative from the company. I hope you will rethink your business practices as it only negatively affects the everyday trucker just trying to get by.
  NOTE I DIDNT BROKE CONTRACT NOR BUYING OUT CONTRACT MY CONTRACT WAS UP AND I CHOOSES NO TO RENEW IT
  
  Regards,
  
  ***** *********

  

  Business Response

  Date: 12/07/2022

  *** *****, as stated before, the handling fee is only associated with the buyout agreement, which is a separate agreement that is your choice if you want to sign. If you wait for your aging to be collected, there is no fee, and we will send the release letter once it has been collected. Thank you  

  Customer Answer

  Date: 12/07/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because: ok all payments was made today can u please send my release letter and copy of receipt of payment 
  
  Regards,
  
  
  
  ***** ********

  

  Business Response

  Date: 12/12/2022

  Release letter was sent on 12-8-22, and payment was confirmed. 

• Initial Complaint

  Date:12/05/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tafs is our factoring company and for last 2 weeks we have been submitting call back request and have yet to receive a call from Tafs we submit request daily for call back. Also for last 3-4 months we have been sending emails to have Tafs call us and they have not returned any calls. We are unable to find a solution for some funds that are in Tafs possession and how to get our money released to us. Because of Tafs negligence and lack of communication our company is on the verge of bankruptcy, and going out of business. It’s impossible to get a hold of Tafs or have someone call us back we need to get in contact with Tafs immediately
  
  Please call ******* ********** *** ************* *************

  

  Business Response

  Date: 12/06/2022

  TAFS management has reviewed this complaint. According to our records a supervisor spoke to *** ******** on 11/30/22, and a client services supervisor reached out three times on 12/5/22 with no answer. There is no email address for Client Services, only if you reply to a case that was opened for an issue. We will attempt to have a supervisor reach out again today, 12/6/22. Thank you. 

  Customer Answer

  Date: 12/06/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because:please call only the numbers provided as you guys have a number for us
  that we are not familiar with. These should’ve been updated when we last
  spoke  
  
  Regards,
  
  ***** ******** ************* *************
  

  

  Business Response

  Date: 12/07/2022

  A TAFS supervisor has reached out to the carrier to give an update on their issue, as of 12-6-22. 

• Initial Complaint

  Date:12/01/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on November 25 this company removed a no buy note for ****** so i could submit and be paid on invioces. On November 29 i submitted an ****** invoice to be paid and was told a no buy note was listed on my account. They have withheld the funds from my business and will not answer any calls from my business. I have stayed on hold throughout the business day for three days now. i may have to cancel planned work for the future.

  

  Business Response

  Date: 12/06/2022

  TAFS management has reviewed this complaint. We had a supervisor reach out and spoke to the client. The invoice in question was processed as a delayed advance. We currently have a request in to get it reversed. TAFS supervisor will reach out once approved. Thank you. 

  

  Business Response

  Date: 12/08/2022

  Sorry for the delay, we reached out this morning, 12-8-22, and are sending the funds shortly. 

  Customer Answer

  Date: 12/08/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  Regards,
  
  
  
  ******* *******

• Initial Complaint

  Date:11/30/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to resolve this issue for over a week. Everytime I call the hold is always greater than 2hrs.
  They have processed my invoice #******* and input the incorrect routing number for wires. When I gave them my information it clearly had two routing numbers one for ACH deposits and one for wires. My bank rejected the payment because it wasn't the correct routing number for wires. Tafs proceeded to delete my account information and demand I give them my account information, saying my information was incorrect. I literally gave them the same paper I gave them when I started and they gave me all types of problems to input my information again. After many attempts to get them to correct the problem they finally put my account number back into the system. Now I have been requesting for my payment they have processed on NOV 21 and everytime I call it's the same thing. Someone says they will send the new batch number and never does. I've requested for a supervisor call me since the Nov 23 and as of today NOV 30 no supervisor has called me, we still don't have our payment, and no one can tell me when it will happen. I swear I hate this company. I need a supervisor to call me and get this correct ASAP.
  
  I would also like them to refund my $100 they changed me for their inconvenience, for my inconvenience.

  

  Business Response

  Date: 12/06/2022

  TAFS management has reviewed this complaint. We have had a supervisor reach out to get the account ACH issue fixed. The client kept sending a voided check with their old company name on it. We finally got the issue resolved with the correct bank account and name associated with that account. TAFS also sent the wire portion on 12/2/22 with no transaction fee. Thank you. 

• Initial Complaint

  Date:11/29/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use this company for my daily cash flow which is very important for a small business owner. I have called TAFS multiple times without ever speaking with anyone or receiving a call back before the end of the business day.
  This is a very neglectful company and does not move in the best interest of their clients. They have poor customers service and lack the ability to keep up with the work flow of the clients which in return cost the small
  companies like mine to suffer and lose daily cash flow that keeps us working. I filed an invoice this morning at 11am and it is now 3:24pm and have not spoken with an agent as of this moment

  

  Business Response

  Date: 12/02/2022

  TAFS management has reviewed this complaint. It looks like load ******* needed to be verified since there wasn’t a delivery address on the BOL, one of TAFS Client Services representative spoke with him on Wednesday (11-30-22) emailed his debtor, was
  able to obtain the verification and attached it to the load. The representative followed up with the carrier through the case letting him know to resubmit the load. All the
  carrier needs to do to get paid for this invoice is to resubmit with the verification attached. Thank you.

  Customer Answer

  Date: 12/05/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  *********** ******

• Initial Complaint

  Date:11/25/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted TAFS Factoring company as of 11/17/2022. I run loads for **** ******. I asked ******** ******* did the company factor for **** ******. I was advised they did. I was given a contract that contradicted everything I was told. The company falsified my signature and applied it via docusign. I submitted a load for factoring via email as ******** told me I had to. Once the load was in their possession all of a sudden I was advised they couldn’t distribute funds that was due to me because **** ****** has an outstanding balance of 14,000. I said okay I can’t pay for what **** ****** owes as this has nothing to do with my carrier business. I advised I was not interested in doing business any longer as this company could not factor for me. I spoke to a manager named ***** who asked me how the company dropped the ball and based on the response they would provide a release form. Over night I received every email but a release form. On the next business day I called back to question when I would receive my release form, the company refused. This company has now placed a UCC on my business. They are demanding me to contact **** ****** and telling me until **** ****** pays their past due balance for a bankruptcy filed and dismissed in 2019 they can’t pay me. The company has held on to my loads. I have yet to be paid and they still won’t provide release. This is a illegal. The company purposely avoids a clause that a person can refuse services. The sales representative lied by telling me they factor for this company. They knew it was a balance which again has nothing to do with me or my services and they are continuing to refuse to pay me. Now they are demanding access to my super dispatch accounts. There is not one talking point in their contract which states I have to give them access to my load board. This is another form of leverage being used for their financial gain. This company is a disaster and they need to be shut down!

  

  Business Response

  Date: 12/02/2022

  TAFS management has reviewed this complaint. This carrier signed a factoring services agreement on 11/17/22. The claims are completely false about a falsified signature on Docusign, as Docusign provides legally binding proof of all transactions. The agreement was sent to the carrier's email, along with a verified signature with the time, location, IP address of the signer, which is traceable to the location of the device used when signing. **** ****** is now an approved debtor in our system, but their requirement is that the factoring company must have access to the carrier's Super Dispatch account in order to verify invoices. If the carrier does not want to provide access, it is a conversation the carrier needs to have with **** ******* as this is their requirement, not TAFS. TAFS has to be able to verify loads for every debtor it collects funds from. Thank you. 

• Initial Complaint

  Date:11/23/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a nightmare it is impossible to get someone on the phone and when you do they will hang up on you. They don’t respond to emails wait times are always over 4 hours but when you call their collections line they answer right away. This company is holding $8352 hostage from me and will not pay me for the loads I factored through them. I have been calling and trying to get ahold of somebody for the past 2 weeks with no luck. I have attached all of my po’s and the amounts of money that we are owed. I would like a check for these amounts sent to my address.

  

  Business Response

  Date: 11/28/2022

  TAFS management has reviewed this complaint. Our records indicate this account has been terminated. All refunds are automatically sent back to debtors on any accounts that are terminated. If you believe there are any particular refunds that have not been sent back to the debtor, please email us at **************** and provide the remittance information on each payment (date, amount, debtor, check or ACH #). Thank you.