Complaints

This profile includes complaints for TAFS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TAFS

  19865 W 156th St Olathe, KS 66062-3521

  
• 

  TAFS

  PO Box 572632 Kansas City, MO 64157

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m trying go get in contact with them because they received some payment from my brokers for loads that was never factored to them they are not getting back to me i need to know if the send a refund to them if so i need proof of that
  
  ****** ******** ******** ******** ******** ******** ******** ******** ******** ******** ******** ******** ******** ****** ***** ********

  

  Business Response

  Date: 01/09/2023

  TAFS management has reviewed this complaint. All of the refunds mentioned have either been sent back to the debtor, or are in process of being sent back. Please make sure your debtors are sending payments to the correct place and not to TAFS. Your account has been terminated and you have had a release letter for quite some time, so payments should not be coming to TAFS any longer.

  Customer Answer

  Date: 01/10/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I need proof of the refund you maje to ****** ***** and ******
  
  Regards,
  
  
  
  ****** *******

  

  Business Response

  Date: 01/12/2023

  These refunds are sent out as they come in, and each one is on a different timeline based on when it was received, but they are being completed in 2-3 weeks each. To pull remittance proof on each one would require a team member to get out of queue and individually research each one, and this takes away from work that needs to be done for current TAFS clients, which this carrier is not. Again, please make sure your debtors stop sending payments to TAFS. This is not TAFS mistake, it is the debtor and carrier's mistake. Thank you. 

  Customer Answer

  Date: 01/13/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:you need to send some proof so they can find those payment
  
  
  
  Regards,
  
  
  
  ****** *******

• Initial Complaint

  Date:01/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Separated from carrier company as part owners. Sent corresponding paper work to ***** at Tafs on July 24,2020. Was assured that our names weren’t associated with company any more. Sometime between 12/1-20/22 names were used to process an ******* ********** application without our consent. Attempted to contact company multiple times and to no solution but the toss around to different departments.

  

  Business Response

  Date: 01/06/2023

  TAFS management has reviewed this complaint. TAFS reached out and explained what happened. We did not put any names on an application or apply in any way, it was a clerical error regarding the transition of fuel cards. If you do not want the cards, please just cut them up and discard. Thank you. 

• Initial Complaint

  Date:12/19/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ****** ******. I am the owner of ****************. I deliver general frights all across United States. I have one truck one driver.TAFS is my factoring company I use them to get my money faster. So I can run my business. They charge me 2,75% factoring fee for every load I submit weekly in batch of 3,4 loads , plus other charges for processing fee handling . For the past two months I have been trying to get a hold of someone in charge of that business that I can talk to about the complains I have for the way they are giving a service. I have tried calling every single day emailing every single emails they have no answer from anybody no response. I submit about 3 to 4 loads every week in one batch so I pay five bucks for them to processes by the end of the they.Also, they have invoice processing fee of $.75 for each invoice . on top of all those charges every week for a batch of 3 to 4 loads. They are not paying attention to the documents that I’m submitting. They try to kick every single load out one by one so they can charge me extra money for processing fees, transaction fees, or anything they can charge.
  I am still in contract my contract just renewed in October so I have no way of getting out of it and every time I try to write a letter and have them release my company from their factory. They will find some thing they will not do it They have the most disrespectful and uneducated customer service they will hang up on you as soon as you complain on them.they don’t want to be told that they’re wrong .They don’t pick up their phones. They have no customer service. They never call you back. I have no way of explaining myself no way of getting helped and why are they doing this why is it like that? what they are doing to me. Is against a contract that I have signed with them. they don’t wanna hear me. They just want extra money they are basically stealing money from me and they don’t care to explain why they are doing that. Please help me their business is terrible.I can prove everything by document that they are stealing my money.

  

  Business Response

  Date: 12/22/2022

  TAFS management has reviewed this complaint. We had a supervisor reach out to speak with the client to explain our processes. We apologize for any splits in processing, but we do have to verify invoices. If we are unable to verify an invoice with the debtor, we cannot advance it that day. Most carriers would rather us split the invoice from the batch and fund the invoices to the them that we can, rather than hold the entire batch until the next day. This way you are able to get funds the same day. We are not doing this to charge extra fees. We apologize for the call wait times, and we are working on getting those much shorter in the near future. Please let us know if there is anything else you need help with. Thank you. 

  Customer Answer

  Date: 12/22/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Regards,
  
  
  ****** ******

  it is absolutely about charging Client more money, nothing else.

  the Tafs customer service called us and didn’t found anything wrong with that invoices and they even didn’t called the broker to verify.

  

  Business Response

  Date: 12/23/2022

  TAFS used to hold all invoices in a batch and not fund anything until all invoices were verified, but we received too many complaints, as clients said they would rather have some money right away on the approved invoices. So it was changed to our current model. We are sorry you don't like it, but it was changed to this because of the majority of clients preference, and getting money into their hands for fuel and expenses. Also, TAFS did attempt to verify. Thank you.

• Initial Complaint

  Date:12/19/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to change my factoring company on my trucking business. I requested information from TAFS. So I had been contacted ********* *******, Strategic Business Executive. She said she can process and help me do transition to move from one factoring to another and will buy out from previous company. But transition process lasted 2 and a half months and she couldn't do what she promised me to do. Than I said ok, I will stay with my current factoring. She said everything ok. But after 6 months, I am finding out she filed UCC filing against me and my company. And she would not remove it, until one day I break my current contract, than she can take it over. Forcing me to work with her, because she locked me in with UCC filings. Now, No matter what I tried to tell her, she would not remove UCC filings against me or my company. No-one in TAFS would talk to me about this matter, than her. And she purposely refusing to work. I need help BBB to resolve this issue. I am happy with my current factoring company, and not planning to go somewhere. Please remove all UCC filings against me and my company

  

  Business Response

  Date: 12/21/2022

  TAFS management has reviewed this complaint. The reason TAFS could not transition this account is because the carrier would not supply proof of termination from their current factoring company and an aging report. TAFS filed the UCC in second position behind the current factoring company when the agreement was signed. If the carrier is happy with their current factoring company, then having the UCC in second position has no effect on them. If this carrier is going to leave their current factoring company, please reach out to ***** to talk about next steps. Thank you. 

  Customer Answer

  Date: 12/22/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because: The company is closed. And no need to have UCC filings against me, because we did not work. And please don’t destroy peoples lives. First of all. UCC filings must be under company name, when company is incorporated. Second you can not file UCC filings against me as an owner. My request is, since the company is closed, I will not have a deal with you at all in the future. Please tell **** to remove UCC filings.

  
  Regards,
  
  ******** ******

  

  Business Response

  Date: 12/22/2022

  Again, if your company is closed, a UCC filing has no effect on your business and cannot "ruin" anything. TAFS does not have a UCC filing against your name, just your business. Again, this was authorized by you when the agreement was signed. 

  Customer Answer

  Date: 12/22/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because: Again even if this was authorized by me. But we didn’t move forward, the company closed. You have no reason to keep the UCC filings against my company, because our agreement was never live. My first factoring company didn’t release me and you didn’t do what you supposed to do back than. At last you agreed that, when I called you, the filings was incorrect. It should be just my company and you agreed that you will ask them to remove my name from it. But you still have 2 UCC filings, 1 my company 2 Me. And since the agreement between us never worked out or if I owe you anything put it on a table. But if I don’t owe anything please be nice and do what you promised remove UCC filings

  Regards,
  
  
  ******** ******

• Initial Complaint

  Date:12/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They do not pick up at all. Their call back feature does not work. I requested a call back on Dec. 2, Dec. 5, Dec 7, Dec 9. No call back and I've tried to wait the 3 hours and my call get disconnected. I need to reach client services because they "put" money into my reserves but they wont put it into the reserves so it cant be paid out. So at the moment since I have received no callback, no email, no corrections, it is an illegal hold of funds.

  

  Business Response

  Date: 12/16/2022

  TAFS management has reviewed this complaint. We apologize for the delay, and we are working on the call wait times and there should be improvement very soon. We had a supervisor reach out and believe we should have the situation resolved. Thank you. 

• Initial Complaint

  Date:12/13/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This summer, I resigned up with TAFS rather than planning to cancel because they offered me a good deal. They offered to match my competing offer for a factoring company and match the 2%. After months of reaching out and dozens of ignored calls, I reached out to a VP on LinkedIn who rather then helping told us it's not his problem and deleted the conversations and blocked us. On every point I have been ignored or blocked and now my account cannot be found and I'm locked out from being able to receive payments. I will go bankrupt if I cannot get the money from them and by contract, I am not allow to go directly to the customer for that. If you have any questions please let me know! I would like to get my percentage adjusted from the 2.5 down to 2% pr get out of the contract due to them lying and not holding up their end of the deal.

  

  Business Response

  Date: 12/20/2022

  TAFS management has reviewed this complaint. When TAFS initially spoke this carrier up he stated that he had a competing contract at 2%. TAFS told him to send it over and we could match the rate if it checked out, as he
  was going to sign with the other factoring company. He sent the contract but it was
  listed at 2.99%. The carrier then stated that he had an addendum to the
  agreement stating he would factor at 2% rate with this company. The carrier
  never supplied TAFS this addendum and he agreed to sign at 2.49% and a fuel commitment with TAFS. This carrier is not
  hitting the fuel commitment so he is factoring at a higher rate. 

• Initial Complaint

  Date:12/13/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Efforts to contact TAFS have been a nightmare trying to get a resolution to an issue that I did not create. I NEVER signed a contract with TAFS and wasn’t aware of it until I tried to signup with another factoring company. At that time, I was made aware of a lien placed on my business due to unethical actions by someone hired to book load for my company. I have tried dozens of times to contact someone from TAFS, holding on to the phone for an hour and a half or more, only to have someone pick up and hang up. I’ve used every option they’ve presented, call back, press 3, press 5 - still, no one answers the phone or calls back. However, a few weeks ago, someone did call me back from Client Services. I advised that person about the lien situation and was told that someone from their underwriting department would contact me; that has happened. Due to not having access to the portal that I did not set up - I asked for information on how to access it and was told that I would receive a link in 24 hours to reset the password; again, that has not happened, and it’s been weeks. I’ve asked that a certain individual be removed from this account, which I did not set up, only to find out that TAFS still allows this person to factor in invoices. I noticed via email that a finance company had a buyout with TAFS in July 2022 and stated TAFS was supposed to provide a release letter. I forwarded the email to TAFS, and still no response. I have terminated my business relationship with the person who created this mess; I now need TAFS to do the right thing!

  

  Business Response

  Date: 12/19/2022

  TAFS management has reviewed this complaint. The person making this complaint is being misrepresented. The email being used is also not authorized on the account they are attempting to represent. TAFS reached out to authorized members of this company and have been told that they did not submit a BBB complaint, and the person making this complaint is a driver employee. Thank you. 

• Initial Complaint

  Date:12/07/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made several attempts to communicate with TAFS regarding my account, but have yet to get a response. They have an automated phone service that states they will call you back as soon as a representative is available, but they never call back. Even if you call as soon as they open up, there is still no response & say they will call you back on the automated service. On the online portal they provide, it f doesn’t reflect accurate information to get paid for invoices that are supposed to get factored. I’m currently waiting to get paid for invoices, but can’t reach anyone. I called different extensions, but only hear people talking in the background & then the phone disconnects. Sometimes even the phone is picked up & then is hung up immediately. This isn’t a company that shouldn’t be able to operate due to lack of professional communication dealing with matters pertaining to finances. They lock you in a contract to factor only with them for a year, only to be removed after you write a letter within a 120-90 days of the fiscal year of your contract. With no communication, there is no way to verify if disconnection letter is received. This is not fair for anyone trying to operate a business in a time of recession & cannot fulfill a payroll due to the factoring company not living up to a contracted obligation.

  

  Business Response

  Date: 12/08/2022

  TAFS management has reviewed this complaint, and had a supervisor reach out to the client. We have communicated the issues on the two invoices. We apologize for the wait times, and we are working to decrease them significantly in the near future. Thank you. 

• Initial Complaint

  Date:12/07/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tafs is very unprofessional and non responsive. We’ve been waiting on a payment from an invoice in October. Every conversation with with is another excuse why they aren’t going to pay us. Its takes 3-4 days to receive a call back. No one wants to assist with termination of our contract. I’ve been hung up on more times than I can count. Every representative is condescending.

  

  Business Response

  Date: 12/08/2022

  TAFS management has reviewed this complaint and had a supervisor reach out on 12-7-22.  Client is upset that residual balance is not available on charged back invoices provided on case ********. Our team advised the client that she could provide us with remittance info on the past due payment from her debtor and we would review again, but we have no proof of payment at this time. Our team cannot give legal advice on termination of a contract. Please refer to section 8 in the agreement regarding termination questions. Thank you.

• Initial Complaint

  Date:12/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Once again ,this makes three times tafs has held my invoices on billing issues at which these invoices have been paid ,making me as an owner operator have to halt all operation because I have to wait over a week each time waiting for them to recieve a payment from the broker ,which is putting my company at risk of having to file a bankruptcy filling because these people do not care for the people that make it possible for them to operate I've been waiting for over two days for a call back because there is no way to talk to anyone until they call you ,this time they have held money on an invoice that wasn't even 60 days old it was released into resevrse this morning, an I still can't get it to process an no call back .this is a big problem did this same thing little over two weeks ago I was stuck in Dallas tx for 4 days because I couldn't get fuel to run because tafs don't do their job they will tell you that since they buy the invoices it's the owner operators job to have to make sure that the broker pays them ,an charge you fees an more fees for doing there job that they are supposed to do they can't pickup the phone an call an get it taken care of they hold your money an won't tell you they ate going to hold it til you already submit a batch then they will send you an email telling you that they are holding ur funds on the invoices that they should be or already have called on impossible people to deal with always got some lame excuse for anything you say ,this is by far the most horrible factoring company ever ,service is unexcectable by far, rud people,will not release from contract that they will illegally hold you in ,at no cost to what their actions due to your business they don't care ,an all they can tell you is it is ur responsibility to check the portal, so basically you do their job for them they charge you for it an the fee plus transfer fees that are ridiculous an charge you again for the same fees that already apply twice for held invoices ,they charge a fee to get them out of reserves yeah a joke

  

  Business Response

  Date: 12/12/2022

  TAFS management has reviewed this complaint. We issued a release of residual balance and had a supervisor reach out to see what else he needs assistance with. We apologize for the delay in payments being posted, and we are working on reducing call back times. Thank you.