Complaints

This profile includes complaints for TAFS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TAFS

  19865 W 156th St Olathe, KS 66062-3521

  
• 

  TAFS

  PO Box 572632 Kansas City, MO 64157

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/25/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with this factoring company as a trial for 90 days no contract, or at least that's what they made me believe. I never used them in those 90 days and decided I wanted to work with *** ******* instead so I signed up with them. After 8 month of factoring with ***, TAFS interceded and stated that I had a contract with them for 1 year and said I needed to factor all invoices through TAFS. I started using TAFS factoring services and they are horrible. I can never reach anyone on the phone and they do not reply to emails. On 12/07/2022 which is 60 days before my contracts ends with them I emailed them a letter requesting a release. Today they advised me that I sent the release to the wrong email and that even though it is their main email address they wont consider that it valid. They won't tell me over the phone the correct email to send the letter and said I could be in contract for another year because I have to send the letter 60 days before my contract ends. This is the worst factoring company ever. Others please beware, do not use them.

  

  Business Response

  Date: 01/26/2023

  TAFS management has reviewed this complaint. TAFS does not have 90 day contracts, only 1 year, and no factoring company can work with a carrier without a contract. Please call client services at ************ if you would like to speak to someone about your account. They speak to thousands of clients per day. In order to properly terminate, please abide by section 8 in the contract. It needs to be submitted at least 90 days but no more than 120 days prior to the contract renewal date, so your 60 day notice would not be accepted. It must also be either sent via email to **************** or via **** certified letter. All of this is stated in the contract. Our team will communicate back to you from any email sent to **************** within 24 business hours to let you know if a notice has been submitted within the correct term. 

• Initial Complaint

  Date:01/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tafs charged me 100 and they don’t have a solid reason as to why I was charged. The customer service with Tafs is horrible! The supervisors are not helpful. I just want my hard earned money back!

  

  Business Response

  Date: 01/27/2023

  TAFS has had supervisors reach out multiple times over the last 7 days. Was unable to reach the client on 1-20-23, and then spoke to the client on 1-25-23, including regarding the fuel card transition, and the fee that was charged. Clients have until the end of January to use their *** card to reach the fuel commitment, but must use the ******* card starting February 1. Thank you.

• Initial Complaint

  Date:01/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a transport company and TAFS is my factoring company. I submit invoices to them and get paid after the fees according to a contract with Tafs. Tafs uses credit checks to vet debtors and gives them a buy or No buy for submitted invoices. Apparently a dispatch company associated with TAFS sent me a (ratecon)firmation in which the debtor was not approved. So I read my contract on how to submit the Invoices in this case. I had collected directly from the Company (Debtor) for the invoices and then submitted the two invoices with my company checks to cover the Invoice amounts. Tafs gladly cashed my two checks and processed the smaller of the two invoices thereby factoring the smaller check amount. The larger amount which my check was cashed was never processed. I am now out $800. This load was assigned to me on 11-14-2022, completed on 11-16-2022. On 11-27-2022 the Debtor settled the account directly with me. 11-19-2022 I sent the check and the paperwork to Tafs, return receipt requested, they received it. Cashed my checks on 11-21-2022. Factored the smaller one and POOF.. the $800 invoice and check is nowhere to be found.
  I have tried to call tafs to be put on hold at least 20 times since then, NO ONE PICKS UP THE PHONE.
  I also emailed the Sales Account Manager who signed me up with TAFS and he said he would check into it and then I never heard back again.
  They need to process this payment immediately. They are in breach of contract.
  I followed all the rules in the contract and they have been in non-communication for months.

  

  Business Response

  Date: 01/26/2023

  TAFS had a Client Services supervisor reach out to the carrier to walk them through what happened and how to request those funds to be released. Every invoice has to be factored, and if a debtor is denied you need to submit as a delayed advance. We believe the situation is now resolved. 

  Customer Answer

  Date: 01/27/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Regards,
  
  
  
  ****** ********

• Initial Complaint

  Date:01/19/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thank you in advance for you help!
  
  I use TAFS as a factoring company and I’m not satisfied with the customer service. They took $100 for me and I can’t get anyone on the phone to resolve my issue. This was my last resort. Can BBB have my factoring company call me back. This is ridiculous, TAFS!

  

  Business Response

  Date: 01/20/2023

  TAFS management has reviewed this complaint. We had a supervisor reach out to the client on 1-20-23 but was there was no answer. 

• Initial Complaint

  Date:01/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* ********** purchased a carrier account from Tafs, Inc. A legally binding contract was signed by the parties. Insight Technology, Inc wired money to Tafs, Inc. with the signed agreement that any funds Tafs received for the carrier account would be forwarded to Insight Technology. Per our investigation of several months of unanswered phone calls and emails, we finally obtained information that the funds were given to the carrier, who denies this as well.
  
  Tafts, Inc. is a menace and should be in the freight factoring world. They will NOT answer emails or phone calls and make it impossible to resolve any questions with their deplorable company. We have emailed all supporting documents to Tafs, Inc. for months with no response. We will be pursuing legal action due to breach of contract.

  

  Business Response

  Date: 01/20/2023

  TAFS management has reviewed this complaint. The carrier being referred to is ******** ********** which was a client of ******* *******. The buyout agreement being referred to is with ******* *******, not TAFS. TAFS is a business partner of ******* *******. Please contact ******* ******* in order to receive any forwarded funds. 

• Initial Complaint

  Date:01/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a carrier who provides freight transport/delivery services across the U.S. I'm a single owner/operator for this business. I initially chose TAFS as a factoring company so I could get my money faster. However, when they were requesting documents that I disagreed were absolutely necessary to set up an account with them, I simply requested the rep at the time (****** *****) to stop the account set up and will seek a different factoring company. As he quickly agreed, we parted ways amicably on the phone which for me was the end of my relationship with them. Fast forward, I hauled a freight in 17October of 2022 for *** and the invoice was paid out on 30Nov2022. After several weeks waiting for payment, broker informed me that TAFS got the payment on behalf of my company on 30Nov2022 (with proof) As I insisted with the broker that TAFS was not authorized to accept payment for my company, they left me no choice but to fight with them on my own. Today is 12Jan2023 and I've been reaching out to TAFS since 30Nov2022 and have yet to receive a response. The best part of this when I call using family and friends cellphones, I'm able to get through to the sales dept., once I express my issue to the rep, they simply reply that there's nothing they can do as they only deal with sales. They are also unable to forward me to client services because for some magical reason their phones don't allow them to transfer calls. It gets better, when I call the client services line and select the call back - I never get one. When I select the option to hold I could be there for hours. The max I've waited so far was 3.5hours and I'm not kidding it would have gone longer had my battery not die. Before you ask - yes I have sent numerous emails to all the email addresses I could find about the company and have yet to hear back from anyone. All I am asking is for them to give me my money back. It's unjust that they would take this money knowing I have no business with them.

  

  Business Response

  Date: 01/20/2023

  TAFS management has reviewed this complaint. Management has reached out to the carrier. This carrier has a signed Factoring Services Agreement with TAFS as of 9-6-22. Please reach out to ******, your sales representative for any further questions on your account and if anything additional is required. You will only be able to reach Client Services once you have factored invoices. 

• Initial Complaint

  Date:01/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mailed a letter to TAFA on April 18, 2022 to ******* ****** and TAFS requesting a Notice of Release Letter. I spoke with ******* ****** prior to mailing the letter and was told in November 2021 that I would have to send the notice 90 days before contract ends which ended in July this why I sent the letter in April of 2022. I have email ******* asking for the Release letter several times I have emailed Client Services, Verification Tafs, ********* several other employees email address at TAFS all the employees are now coming back as of today unknown user all of sudden, and Client Service and ***** **** is coming back stating emails to this email address are not monitored or answered. Verification TAFS Is the only email address that has not come back but I haven't received a response from them. I have called numerous time leaving number for call back no returned call, leaving me on hold over an hour. I called today from another phone number I am still on hold now for 1 hour and 8 minutes. This is ****** **** ************** ***, ** ******* *** ******* ******* I can be reached at ************.
  All I need is the Release Letter.
  Thank you,
  ****** **** ************** *** ** ******* ******* *******

  

  Business Response

  Date: 01/26/2023

  TAFS management has reviewed this complaint. Any notice of termination needs to be sent to **************** or via **** certified letter to our address. This is stated in section 10 of the contract. If the termination is accepted, the release letter will come from that same email address once the contract has ended and balance is $0.

• Initial Complaint

  Date:01/12/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been an contractor for over a year and only now for the past 6 months I can not get in contact with anyone here. I have emailed, been on hold for 3 hours with no respose. They approve my invoices then hours later they say they are holding my money due to a charge back from another company. I try to contact anyone there with no results.

  

  Business Response

  Date: 01/30/2023

  TAFS management has reviewed this complaint. A TAFS supervisor reached out to the client to resolve any issues. The client wanted to know if TAFS received payment for an invoice, and it was received and is in the reserves. Client requested reserves and TAFS put in the request with the proper department to see if they can be released. Also sent the proper form to have another employee authorized on the account so they can reach out to our Client Services team and get service. TAFS will be sending a copy of the contract as well. There were no other questions. Thank you. 

  Customer Answer

  Date: 01/31/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ******** ******

• Initial Complaint

  Date:01/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their service in total stinks. I think they should be called a scam and not TAFS. They are always looking for a way to send Deley Advance. They put reservations in payment not available instead of offering solutions. They say excuses. Their customer service is the worst I've ever met. They charge you fees for all your app, it's slow with you, it's a straight path to the bankruptcy of the company, I wait with anchors for my contract expiration so as not to find out about scams (TAFS) again.

  

  Business Response

  Date: 01/16/2023

  TAFS had a supervisor reach out and speak to the client. Client was upset about TAFS moving invoices to delayed advance status, meaning we are not going to advance funds until we are paid by the broker/debtor. Before we move an invoice into that status, we give the client 48 hours on each invoice to correct any issues, add paperwork, etc. 

• Initial Complaint

  Date:01/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company has failed to comply with the terms and agreements. Also, the lack of communication and the failure to payout. No response when referring to money thats owed and thats being withheld.

  

  Business Response

  Date: 01/11/2023

  TAFS management has reviewed this complaint. A supervisor reached out to review the account, and help with verifications getting completed. Also advised the client on how to pull their reserves report, and the current aged invoice on the account which is keeping reserves from being released. Thank you.