Complaints

This profile includes complaints for TAFS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TAFS

  19865 W 156th St Olathe, KS 66062-3521

  
• 

  TAFS

  PO Box 572632 Kansas City, MO 64157

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m filing this complaint because Tafs has made our life a living hell ever since we signed on with them. They refuse to do any work and to read special instructions. We have been with Tafs since 2021 and they have always been difficult to deal with but since the end of 2022 when they changed their risk management requirements they have become a nightmare. Now they have to have have invoices verified before they will release the funds, which would be fine if they did things in a timely fashion. Instead they just keep denying the invoices bc they “didn’t get verified”. Which makes me have to pick up the phone and email / call not only Tafs and tell them how to do their job but also the brokers. I have one invoice I have called Tafs 10 times on and the broker 3 times to get verification, I have attached notes to the invoice and even included a verification email as an attachment on the invoice and Tafs STILL will not release the funds. This isn’t just $500 dollar invoice this is a $13,495 invoice. They just make everything hard and no one can do anything to help you, I’ve talked to a supervisor ****** and he basically told me there is nothing they can do. I am at a loss, I want to end the contract with them and will be hiring a lawyer to get my business out of this contract and persuade loss of income claims. Because they don’t pay on time (1 week and counting since invoice was submitted- we don’t have money to run another load)
  
  If you are thinking about using Tafs, do yourself a favor and run the other way before they bankrupt your business.
  
  This is not a good factoring company, no one can help you they always just pass the ball around and nothing gets done.

  

  Business Response

  Date: 02/03/2023

  TAFS management has reviewed this complaint. We apologize for the error by our verification team on this invoice. We were able to push it through and get the carrier advanced, albeit late. We also had a supervisor reach out to offer solutions to keep this from happening again with possible pre-verification. We will also refund the transaction fee. Thank you. 

  Customer Answer

  Date: 02/12/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because:We have not gotten a refund yet as of today Feb 12th 2023. Just another thing TAFs said they will do but don’t. I gave them over a week and still have not gotten a refund. A supervisor did call my husband and I, the supervisor listen to our concerns and admitted that the process on this invoice was not done efficiently and apologized for the delay on getting our funds. He put a note on our account so their team would email the correct email for rate / paperwork verification.  Again, still have not received the refund they promised. 
  
  Regards,
  
  ******* *****

  

  Business Response

  Date: 02/14/2023

  TAFS did not charge a transaction fee on this invoice due to the delay. We cannot refund the percentage for the advance though. We still advanced the funds to the carrier well before the debtor would have paid the carrier, and will still bill and collect on the invoice. Thank you. 

• Initial Complaint

  Date:02/01/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are unable to resolve the issue using customer service dept. or be transfer to a supervisor. I have been receiving email from TAFS "ACTION NEEDED: UNRESPONSIVE DEBTOR" on 1/9/2023 (2 emails) then 1/13/2023 (6 emails) then on 1/30/2023 (2 emails). All those emails is requesting "Please contact the debtor and ask them to take appropriate action on any of the collections emails that TAFS has sent by clicking the payment status update link or calling TAFS Collections team"
  According with my contract on section 4 line(g); TAFS will ""take al steps necessary to ensure payment of such amounts and monies due, and do any and all things in Client's name necessary or proper to carry out the purposes intended by this Agreement" I do contact the debtor and inquire about the issue and all the time they are missing paperworks. For be more specific they are missing the invoice. The debtor answer back my email the same day. So it is no reason for TAFS to said that they did not answer them back.
  TAFS is asking me to do their job for what I'm paying the factoring company. in top of that it's almost imposible to talk in TAFS with someone that really can help to resolve this situation. I call and wait for hours with no answer, or call and leave my number to someone call me back "without lose my turn" and they call me back at the end of the day or next day. The persone can't resolve the issue or put me in contact with a supervisor or transfer me with the correct department. They just denied me the information of who to contact or how to make a formal complain. If I need to pay a factoring I want they do what Im paying for. In all the cases a submitted the "missing invoices" to the debtor to resolve the issue but Im a TAFS client I do not work for them.
  The issue is lack of transparency and lack of competency of the person that work in customer service. They also denied put me in contact with my account executive that suppose to be my point of contact according with the contract.

  

  Business Response

  Date: 02/02/2023

  TAFS management has reviewed this complaint. We will have a supervisor reach out to the client to work through any issues. The debtor in this particular situation has been billed/invoiced by TAFS on every occasion, including all paperwork that was sent to us by the carrier. If the debtor is asking to be re-billed, it is because they lost the original bill. We have confirmed that our billing is going to the correct email address. We have also confirmed that all payment status and collection attempts to this debtor are being ignored until after 50 days, which is well past the normal pay terms. Debtors will usually respond quicker to a carrier than a collector, which is why we don't ask for the carrier to help unless absolutely necessary. Also, if additional paperwork is requested by the debtor, it is because the carrier didn't provide it to TAFS in the first place, or they lost the paperwork that was sent. TAFS is doing everything it is required to do in the contract. Remember, TAFS is loaning money to a carrier, and this loan is not paid in full until the broker/debtor pays TAFS back. We only involve the carrier in this collection process if it is necessary. Also, the carrier can log into the client portal and see every collection attempt for each invoice on their behalf. Thank you. 

  Customer Answer

  Date: 02/02/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because:  The business response is an invalid justification. We as client since 2018, always provide ALL needed paperwork otherwise TAFS do not accept the batch. TAFS claimed that in 55's days they couldn't contact the debtor. But take us only one email to get response and get the payment post from the debtor. TAFS collection department is generating automatic email but no one follow up them to make sure debtor received. Per our contract in line 4 (G) TAFS should "take all steps necessary to ensure payment of such amounts and monies due, and do any and all things in Client's name necessary or proper to carry out the purposes intended by this Agreement" The complain is generated as they TAFS is asking us the client to make all the necessary action to collect the money when they did not submit or monitor if the debtor receive the necessary paperworks in order to they (debtor) make the payment. If they are going to pay me for make their work or give me a discount for doing so I will be glad to perform their job. But I pay for a service and expect to receive that exact service as explained in the contract.   Today I spoke with a "supervisor" that only identify herself with her first name. She couldn't resolve the issue even couldn't provide any information about how we can address the issue. She refuse to provide us the name of the company CEO or general manager as per her response she didn't know that information and tell us that we can "google". Clearly very unprofessional. She said that her manager was in a meeting that apparently took all day as we still waiting for the call back. This person advised us that her manager will tell us the same. We as client are requesting transparency and a professional treatment. After all our relationship is strictly professional. We are asking for them to do what it's in the contract and do all pertinent an necessary steps to collect the money from the debtor. I need to mention that we are talking about one of our main client that is approved by TAFS with a high porcentage.  Regards,
  
  ******* ********

  

  Business Response

  Date: 02/07/2023

  We have looked into this issue further and have identified that one particular debtor* ********* ********* *****, has blocked emails from TAFS, and will not return phone calls from our collections team. We have tried to get in touch with a person in management, but they will not return our calls either. Unfortunately this is causing issues with billing and collections efforts, which forces the client to get involved. If the client can help in any way, it would solve a lot of issues. We have also reached out to other clients that carry for this debtor in an attempt to get the issue solved, as it is impacting every carrier that works with ********* ********* *****. 

• Initial Complaint

  Date:02/01/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MAY OF 2020 WE STARTED USING TAFS INC AS OUR FACTORING COMPANY. WE WERE PROMISED TAFS WOULD 100% INVOICE AND HANDLE ALL OF THE EXCHANGE OF MONEY. SO BEING THE NAIVE YOUNG COMPANY WE WERE, WE FELL FOR IT. NOT ONLY DOES TAFS NOT CONTINUE TO FIGHT FOR US AS PROMISED, WE WERE STUCK PAYING 10S OF THOUSANDS OF DOLLARS OVER THE LAST 18 MONTHS FOR ADDITIONAL CLERICAL ASSISTANCE SPECIFICALLY TO FOLLOW UP ON TAFS AGAIN REPORTS BECAUSE THEY REFUSE TO DO SO CAUSING US TO RECIEVE CHARGE BACKS. NOT ONLY THAT BUT WE STARTED NOTICING ADDITIONAL FEES BEING TAKEN FROM EFS BALANCES, FUEL STATIONS ON THE FUEL FINDER NO LONGER IN BUSINESS. IN ADDITION TO THAT IVE BEEN LEFT STRANDED AT FUEL STATION IN FREEZING COLD TEMPS WITH NO FUEL AND NO CUSTOMER SUPPORT TO HELP BECUASE OF THESE FUEL CARDS. I FEEL AS IF THIS CONTRACT IS 100% ILLEGAL AND IF THE BIGGEST FRAUDULENT MONEY SCHEME IVE EVER BEEN SUCKERED INTO. A MONTH AGO I WAS FINALLY AWARDED A CANCELLATION BUT I STILL HAVE TO WAIT MY 90 DAYS? COOL BUT NOW THERE IS MORE ISSUES. NOW IM HAVING TO SWITCH TO THIS BS COMDATA CARD THAT IVE BEEN TRYING TO SET UP FOR 3 WEEKS, NO HELP ON THEIR END EITHER, AND GUESS WHAT? IM STILL WAITING ON SUPPORT TO CALL BACK AND RESPOND TO EMAILS! I AM DONE! I HAVE HIRED AN ATTORNEY AND NOW THAT I SEE ALL OF THESE DISPUTES, IT JUST SOLIDIFIES MY CASE EVEN MORE! DO NOT USE THESE CLOWNS! THEY DONT GIVE TWO THOUGHTS ABOUT YOU AS A HUMAN. ITS JUST A MONEY GRAB AND EVERYTIME YOU TRY TO ADDRESS AN ISSUE, THEY WASH THEIR HANDS OF IT AND LEAVE YOU HIGH AND DRY!

  

  Business Response

  Date: 02/03/2023

  TAFS management has reviewed this complaint. We have attempted to have a supervisor reach out multiple times, but the carrier has not answered. TAFS does bill every invoice it pays a carrier on. We also attempt to collect on every invoice, since TAFS was the one who loaned out the money to the carrier. This is how every factoring company works. It is always the carrier's responsibility to keep track of their own aging on the account, which is easy to do by logging into the Client Portal. TAFS is loaning money to carriers, and we need to be paid back for each advance we loan out. If a carrier is on top of their aging and they address older invoices, charge backs much less likely to happen.  As for *** balances, all TAFS does is send the money to the carrier's card, and it is up to the carrier what to do with it. If the carrier believes they are being charged illegal fees from ***, they need to reach out to *** to resolve it. All fuel cards have transaction fees. The same goes for ******* card. TAFS has repeatedly sent contact information for support on setting up the card, both phone and email, for ******** We are happy to help with what we can control, and if needed, try to escalate an issue with a third party vendor like *******, but TAFS is not ******* and can't troubleshoot issues for a third party.  We have thousands of happy clients, and our team members are doing the best they can to help them. TAFS only succeeds when its clients do, so if a client leaves or goes out of business, revenue goes down. 

  Customer Answer

  Date: 02/03/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because: management refused to contact the proper person to handle this issue. **** and **** where both instructed to contact a specific person via a specific number and refused to do so. But i will admit you are not efs or ******* however my contract is with TAFS. BEYOND that, i have sorbets numerous hours on hold with ******* just for them to notify me that the error causing ALL of the onboarding issues is caused by TAFS INC and how the information was inserted into the new system. Also, it was confirmed by ******* web support that this is a problem “thousands” of carriers continue to fight because of TAFS errors. I have sent over my demands that were ignored and still unanswered. We will see you in court. 
  

  i have sent atleast 15 emails in the last 96 hours demanding help and/or release to **** ****** * **** *********
  
  
  Regards,
  
  ******* ******

  

  Business Response

  Date: 02/09/2023

  We had mulltiple people from ******* reach out to this carrier to try and get any issues resolved, and also confirm that TAFS has no fault in any carrier setup with *******. We have been told the carrier refused help or resolution. TAFS does not set up carriers with *******, we simply send requested carrier information to *******, and all setup is done by *******. Any information that TAFS is at fault is simply incorrect. TAFS has also had a supervisor, and **** reach out to speak with the carrier. The carrier simply threatens legal action. TAFS will not release this carrier early. 

  Customer Answer

  Date: 02/16/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because: perfect example of Tafs not doing their job! Funny how your last response stated you comply with your own contract. THIS PROVES OTHERWISE! I pay you for a service! I expect to receive that service 100%! This is not the first time i have to reach out to a carrier but all you do is email a couple times then push the issue on the carrier to handle! THATS NOT THE AGREEMENT I SIGNED! This invoice is 50+ days aged and you’ve only sent 5 emails? Do you not have phones to call the brokers accounting department? You called and verified the rate and everything wasn’t fraudulent! This is an absolute joke! Regards,
  
  ******* ******

• Initial Complaint

  Date:02/01/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TAFS refuse to finance invoices for my company because of liens on the business and refuse to a letter of release. TAFS is intentional causing financial harm because *** is at a stand still. When you call to speak with a representative no one is available to provide guidance.

  

  Business Response

  Date: 02/01/2023

  TAFS management has reviewed this complaint. We have restored your factoring account, effective immediately. Our team does need information about the two other liens on your business, but that should not stop you from factoring invoices. Thank you. 

• Initial Complaint

  Date:01/31/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When a TAFS agent contacted me to request that I onboard with their services, I asked several very specific questions, at least one of which was answered with false information (I believe this was not intentional, but it's still a problem).
  Secondly, TAFS committed an error when mailing me a debit card that is an essential part of the service I signed up for. The card was sent to the wrong address, causing ongoing issues and making the service I am paying for less useful.
  My agent told me by phone before I signed up for services that there is no fee charged by TAFS other than a 2.75% fee on each transaction, plus an ACH withdrawal fee. The first time I used the service, an approximately $120 fee was charged to me. I asked my agent about it and he informed me that this is a fee that the state charges the company, which the company in turn passes on to me. However, I asked him specifically if there were any other fees before I signed up, and he said no. Although I do believe it may not have been intentional misinformation, I still think the fee should be reversed.
  The company also promised a ******* card, which I am required to use in order to maintain the 2.75% rate that was promised over the phone. I did not receive the card and asked many times over the course of two weeks before someone finally discovered that it had been sent to the wrong address. My first payout was sent to this card. Besides being double charged the payout fee if the money ever goes back to my account and is made available to withdraw using a different method, that money is currently tied up in the card that I do not have access to because TAFS provided the wrong address to the sender. A customer service agent told me last week that the money would be pulled off the card and posted back to my account, but as yet I have not seen that happen and I am losing hope in TAFS to effectively resolve these issues.

  

  Business Response

  Date: 02/01/2023

  TAFS management has reviewed this complaint. We had a supervisor reach out to work through all of the issues. We are looking into the claims regarding the sales representative giving incorrect information. We do include all fees in our contract with every carrier, including security interest fees. We have worked with ******* to get the cards shipped to the proper location. We also removed funds from the other card and placed them in the clients' residual balance. Our supervisor walked the carrier through how to access those funds. Thank you. 

  Customer Answer

  Date: 02/11/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because: The response was a mixed bag. I would like to start with the good:

  1. A supervisor did reach out to me very quickly the day after initiating a complaint with the BBB. I wish it had happened after multiple attempts to address the issues without using the BBB.

  2. The supervisor was polite and professional.

  3. The mistake with the card and the misplaced funds was corrected and is no longer an issue. The company had previously released the funds, but I had had understandable difficulty navigating the app's interface and gaining access to them. The supervisor walked me through that process. 

  What I am still not happy about, and which the supervisor/company chose not to correct:

  4. The supervisor who reached out to me told me it was impossible to refund me the fees, even though the salesperson who signed me on with the company stated that there were none. I understand that this may have truly been a mistake, and understand how easily it could happen. Mentioning this particular fee may have slipped the salesperson's mind when I asked, as he considered it a different category of fee. However, I asked for a full disclosure of "all" fees, and he said there were none other than the disclosed 2.75% of each transaction and a withdrawal fee.The supervisor told me that the contract I signed included mention of all fees. While this may be true, potential customers deserve clear and accurate answers to clear questions asked directly to a sales representative. It should not fall to the customer to catch a discrepancy hidden amongst many pages of legal jargon when signing a contract. While I understand the difficulty the company faces in validating my claim and graciously making the situation right, I believe it has a responsibility there and is hiding behind terms like "looking into it" and a "signed contract."Regretfully, I have to say that while the supervisor I spoke with (and the salesperson too) were very nice and did resolve several of the issues, the company chose not to correct its error of inaccurately stating that there were no additional fees.Regards,
  
  ***** ******

  

  Business Response

  Date: 02/20/2023

  Hello, we are happy to resolve any further issues, but we have been unable to find any evidence of a team member telling this carrier that there were no other fees, therefore, we must rely on what is stated in the contract regarding all fees. 

• Initial Complaint

  Date:01/31/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I haven’t used the factoring company in 6 months (due to surgery), owe them no debt, and emailed 83 days out authorizing a release from contract and they will not grant it. Legal actions next!

  

  Business Response

  Date: 01/31/2023

  TAFS management has reviewed this complaint. As stated in your contract, termination must be sent at least 90 days in advance. Our team has also communicated this to you via email. Thank you. 

• Initial Complaint

  Date:01/26/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been calling other evrday for the past 3 weeks to be released from my contact and be provided with a release date. I have spoken to at least 5 representatives that gave me diffrent information.
  
  I simply faxed my release letter as advised in the contract. I am well ahead of my 90 days to be released. I cannot get any department to verify or acknowledge reciept. I do have my fax confirmation. I have emailed at least 10 people at tafs from sales managers to customer service and still no response to my email or questions. I need to simply be able to either call a legal department of tafs or simply click a button to end my contract. Talking to a live person would be very honorable if they have the right Information.. I have been doing business with tafs since 2016. At this point I want to simply end the contract. ****** ****** ***...would like to state this is not rocket science! It should not be this difficult to cancel a contract when I am following their procedure. I have made TAFS a lot of money over the years, but their client service has diminished. I've honored my contract and simply want TAFS to honor their end of the contract as well. However, I am getting no response as I seek to exercise my right to be removed from this contract and receive my release date from TAFS.

  

  Business Response

  Date: 01/27/2023

  TAFS management has reviewed this complaint. Please email TAFS at **************** for any termination notice. That team will reply to let you know if it is accepted and within the terms of the agreement. We are working hard to improve our call wait times and client services, and have seen steady improvement over the last six weeks. We will have a supervisor reach out to see what we can do to help with any issues. Thank you.

• Initial Complaint

  Date:01/26/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just factored our first load with TAFS and it's already very frustrating. As others have mentioned, it feels impossible to get in contact with anyone to resolve an issue. I have requested a call back as well as waited on hold for over an hour. None of which has led to speaking with someone. There is also no way to contact them via email. I just keep getting routed to the client services number where no one answers the phone. Our issue is that there appears to be erroneous deductions on the invoice. After factoring costs the load pays $289, but the amount paid to us is $65?? There are over $200 in fees that are not clearly disclosed. And there is nothing that we owe or have a balance for. At this time of writing I have been on hold waiting in queue for over an hour.

  

  Business Response

  Date: 01/26/2023

  TAFS management has reviewed this complaint. A supervisor reached out to explain any security interest fees and let you know what they are for. Also in regards to the phone system, we recommend using the call back feature so you don't have to wait on hold. Our wait times are consistently going down each week and we are continuing to improve in that area as more staff members are hired and trained. Thank you.

  Customer Answer

  Date: 02/06/2023

  Hello,
  I received a call back from the company and we are working towards a resolution. I would like to update my complaint to reflect that I have heard back from them.
  case number is ********

• Initial Complaint

  Date:01/26/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My paperwork for payment was sent 12/27/22 for factoring they haven’t delivered service as yet I want them to return paperwork and I want to be removed temporarily from there system they nothing but fraud

  

  Business Response

  Date: 01/26/2023

  TAFS management has reviewed this complaint. We are not certain what this carrier is stating, so we will have a supervisor reach out. This carrier is in a valid contract with TAFS. 

• Initial Complaint

  Date:01/26/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been seeking a letter of release from TAFS and UCC 1 filing.
  In an email TAFS stated "to contact after the contract expires", problematic is if I do this the contract would renew, furthermore, I sent a letter **** on Dec 2016 citing intent not to renew, TAFS then Files anew on October 17, 2018
  I am told I have an account however, nobody at TAFS has been able to provide clarification about the account or has returned any phone calls.

  

  Business Response

  Date: 01/31/2023

  TAFS management has reviewed this complaint. Our team has replied from **************** regarding any termination notice and our collections team has reached out regarding a write off balance that is still owed to TAFS. According to our records, the agreement does not expire until October 2023, and will not renew now that there is a valid termination on file as of 1-19-23. The write off balance must also be paid before we can release. Please communicate to TAFS via **************** for further updates on your termination and release. Thank you.