Complaints

This profile includes complaints for TAFS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TAFS

  19865 W 156th St Olathe, KS 66062-3521

  
• 

  TAFS

  PO Box 572632 Kansas City, MO 64157

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a new company, I have created an account with TAFS factoring in October 2022. I have never used their services since then. They have sent me cards, which I never activated or used. There is no balance between my company and TAFS. As I have changed my brokerage a week ago, I was requested to provide a letter of release from TAFS and I immediately reached out to the nice lady who worked with me when I opened my account with TAFS. She sent me a service agreement in place of any explanation. I emailed her again asking for the letter of release as I never used their services and even attached a sample letter I was provided with in order to help her understand what I need. She sent only one sentence in her response stating that I cannot have two factoring companies. To this, I replied, that I request termination of the contract and explicitly said I was no longer interested in doing business with TAFS, and that I have never had any financial transactions involving TAFS in my business operations, and asked them to kindly confirm. And radio silence since then. It's been 24 hours and no one reached out to me.
  I do not want to be in contract with a company I do not work with, Please TAFS, check my account for any money movement (it doesn't have any) and simply terminate it as an inactive account, that shouldn't be so hard. I need a letter of release asap. Thank you.

  

  Business Response

  Date: 03/10/2023

  TAFS management has reviewed this complaint. The carrier signed an agreement with TAFS for one year. We do not release clients early, and our team has communicated that to the carrier. If the carrier needs factoring services, they can work with TAFS until the contract is properly terminated within the terms of the signed agreement. Thank you. 

• Initial Complaint

  Date:03/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company a factoring relationship with **** ******* a company that works directly with TAFS. Within my contract it says that my account has been transferred and assigned to TAFS. I have been working directly with my account rep at **** ******* to get out of this contract. I have attempted to contact TAFS, my account rep at **** ******* (who works directly with TAFS) can not get a response out of TAFS, the factoring company I am trying to move on to can not complete the buyout because we can't get anyone to answer and sign off on the buyout. I am becoming more and more frustrated! TAFS doesn't seem to respond to anyone as I read through the complaints. I want and need out of this contract as I will not continue to bring business to a company that I can't get a response out of. This is the worst company I have had to deal with in this industry when it comes to responsiveness.

  

  Business Response

  Date: 03/08/2023

  This client is with **** *******, not TAFS. All decisions on release are made by **** *******, we simply process the paperwork. We have spoken with the owner of **** ******* multiple times, and as of the end of business on 3/7 TAFS still has not received a request to process paperwork for a buyout or release. TAFS cannot speak with your company about this, you must go through **** *******. As soon as we get an official notice on a decision from **** *******, we will proceed as directed. Thank you.

• Initial Complaint

  Date:03/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The alleged contract was on April 4, 2022, and ends this year ,april 4, 2023, a contract that I did not sing,those are not my signatures,I call them in january because I was doing some paperwork with a billing company and there was that day ,I found out that .that company TAFS had me with a contract .I have tried to release me ,they answer me that the alleged contract has already been resumed again and I tell them I do not authorize said contract that I never invoice with them nor do I owe them anything I do. what I ask of you is that you gave me my release so I can work with my company ** ** **** ******** *** please help me because this TAFS company breaks that false contract and I don't that false contract . I don't want what I'm going through to happen to other companies.

  

  Business Response

  Date: 03/06/2023

  TAFS management has reviewed this complaint. This carrier signed a valid contract on April 4, 2022. The document was signed via Docusign by the carrier, as it was sent to the email address used to file this complaint. If needed, TAFS can also provide IP address data proof from Docusign. Like with all factoring companies, TAFS contract auto-renews unless the carrier submits a proper termination notice within the required time frame. This carrier did not submit this notice within the time frame required, and therefore the contract auto-renewed. We are happy to help the carrier factor his invoices and provide all the services promised in our contract. Thank you. 

  Customer Answer

  Date: 03/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that  I want my release from that company.I don't want to work with them  please I want to release my contract at soon has possible 
  
  ****** ** ** ****

• Initial Complaint

  Date:02/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/2023-current
  failure to respond to customer calls
  frivoulos charges for services that where not using
  failure respond to email
  failure to end contract when contract period ends.
  fraudulent charge back charges, that i've never receive payments for.

  

  Business Response

  Date: 03/03/2023

  TAFS management has reviewed this complaint. We have attempted to have a supervisor reach out multiple times this week and have been unable to reach the client for resolution, getting voicemail each time. If the carrier would like to get this resolved please call our team back. Thank you.

• Initial Complaint

  Date:02/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting for a call back from Tafs since last Thursday. Because I have filed complaints before I feel tafs is Blocking me from getting call backs. I am now having issues with invoices and no one is getting back to me. Tafs is currently holding 5K citing location information being wrong when there are none. I feel like my company in particular is being discriminated against because I have filed previous complaints.

  

  Business Response

  Date: 03/01/2023

  TAFS management has reviewed this complaint. According to our records you spoke to a supervisor yesterday, 2-28-23. 

• Initial Complaint

  Date:02/25/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent my request to Tafs back on November 14, 2022. I attached a screenshot above which no one responded to. The agent from Tafs **** ******* was on that email and never directed to me to correct channels to get this resolved in time; Client services said they are not able to help because it’s not their department. The website nor the contract have the correct department to reach out to resolve this issue. Hence the reason why I find this process difficult and unprofessional at times. I would like to know what I need to do to terminate this contract. If it’s a buyout how much would that be? Also is it possible to honor my request given that I did send the request only to not get any response, and when my contract date came to be complete they forced me to renew without my concent that is illegal and forcefull business practice. They chose to send me an email 1 day before contract was set to finish stating i did not give them 90 days which i did and i will have to continue my contract with them for another year.

  

  Business Response

  Date: 02/27/2023

  TAFS management has reviewed this complaint. The contract clearly
  states in section 12 where all notices should be sent, with options for both
  address and email. The notice must also be sent from the authorized email address of the owner of the company. TAFS does not have a record of a notice being sent that matches this criteria for this client. We have record a notice being sent on 2-23-23 from an incorrect email address, and then another email on 2-14-23 from an authorized email address, but neither were within the proper time window. TAFS replied on both occasions. 

  Customer Answer

  Date: 02/28/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  ******* ********

• Initial Complaint

  Date:02/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed the contract with them at 6/24/2021 they never explain about trial time, I never used their service and won't use it, Each time I ask for cancel my account seems like i signed my life to them and they ignored my request, I just want them to cancel my account with them. I sent an email to ***** **** also verbally asked him more that 10 times in past 2 years to cancel my account but he keeps ignoring my request.

  

  Business Response

  Date: 02/23/2023

  TAFS management has reviewed this complaint. We have spoken to this client multiple times, and is still under contract with TAFS. The carrier has been informed of his obligation. The carrier must either factor invoices with TAFS, or properly terminate the agreement according to the terms in section 8 of the contract. Thank you.

  Customer Answer

  Date: 02/23/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because: The problem is they never help me to terminate the contract. That's all I am asking to terminate my contract and send me the proof of it. Which I asked few times in past two years and also emailed and they ignored it.
  
  Regards,
  
  **** ******

  

  Business Response

  Date: 02/24/2023

  Again, in order to terminate your contract, you need to abide by the termination clause in the contract, section 8. TAFS cannot do this for you, or give legal advise. You have to terminate within the terms of your contract. Thank you.

  Customer Answer

  Date: 02/24/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because: It has been the question I asked since first day I signed the contract with you guys. Please send me the termination form as I asked before. My email address is ********************

  Regards,
  
  **** ******

  

  Business Response

  Date: 02/24/2023

  There is no form. You simply need to email your notice of termination in to TAFS via email to ****************, as stated in the agreement. All of this information is included in the agreement, including the time period in which you need to send it. Please read section 8 in your agreement to make sure you are meeting the correct termination window. Thank you. 

  Customer Answer

  Date: 02/24/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because: In the beginning no one from your company assists us to cancel our contract in trial window frame since then we keep asking and your team keep ignoring us. And now we submit the notice of cancellation and waiting for your approval.  Our MC number ******* and DOT number is *******

  Regards,
  
  **** ******

• Initial Complaint

  Date:02/23/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my service with TAFS sometime in January . Per TAFS, when you cancel the service they are supposed to send a release letter stating I am no longer under contract with them once all outstanding payments are received. On 2/16/23, I saw that TAFS received all outstanding payments, so I sent an email requesting to receive my release letter and they responded on 2/20/23 that I owed them $7. The same day that I received the email that I owed them $7, I replied and asked them to send me a credit card payment link, and they emailed me the link within 30 minutes and I paid the $7 on 2/20/23. It has been over 72 hours since I made that final payment, and sent them another email asking for my release letter. TAFS has not responded when their policy is to respond within 24 hours. Also, when you call their phone number the representatives tell me that I have to send an email-there is no number to call regarding receiving my release letter. My company is no longer under contract with TAFS, and I don't owe TAFS any money, so I need my release letter now. In the trucking business a release letter is mandatory because it will hinder a trucking companies ability to make the most money possible. This is what they are doing to my company now by not sending me my release letter.

  

  Business Response

  Date: 02/24/2023

  TAFS management has reviewed this complaint. The carrier has paid the remaining balance and the release letter has been sent. We apologize for the delay in communication and sending the release, as this should have been provided as soon as the payment was confirmed by TAFS. Thank you and we wish you the best going forward. 

  Customer Answer

  Date: 02/24/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. HOWEVER, DUE TO THE COURSE OF ACTION I HAD TO TAKE TO RECEIVE MY RELEASE LETTER I WILL NEVER RECOMMEND TAFS TO ANYONE AND I AM VERY DISAPPOINTED WITH THEIR SERVICE.
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:02/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started using tafs in April of 2022. Thinking it would help the flow of business by allowing me to focus more on my operations. Little did I know Tafs would do a poor job of communicating with the brokers to receive funds owned to them. I have attached a image of a broker trying to pay me for loads Tafs did not submit to them but paid me for. Shortly after I received a letter from Tafs saying i owed them for these loads because they did not submit paperwork on there end. The letter not only stated a lien could be placed on my business but my personal assets also. I tried calling Tafs for weeks sent emails no response to help resolve the issue no response or communication back . Don’t recommend for any business.

  

  Business Response

  Date: 02/27/2023

  TAFS management has reviewed this complaint. It is the carrier's responsibility to send their notice of assignment to all of their customers that all payments should go to TAFS. It is stated in the contract that if a carrier is paid directly, the funds need to be forwarded to TAFS immediately, as those are funds owed to TAFS. This company owes TAFS more than $2,500, and we have turned over collections efforts to an agency to help recover these funds. Our team has attempted to call this carrier multiple times, and has also spoken to the carrier on several occasions by a collections specialist. As has been communicated, please pay back the funds owed, or have your customers pay TAFS for these loads. Thank you. 

• Initial Complaint

  Date:02/16/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a UCC filed with my company for whatever reason, and I need a Release Letter back.

  

  Business Response

  Date: 02/17/2023

  TAFS management has reviewed this complaint. TAFS emailed a release letter six months ago to you, which gives you permission to terminate the UCC. If you lost your release letter, please request another one from ***************** Thank you.