Complaints

This profile includes complaints for TAFS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TAFS

  19865 W 156th St Olathe, KS 66062-3521

  
• 

  TAFS

  PO Box 572632 Kansas City, MO 64157

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/26/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been seeking a letter of release from TAFS and UCC 1 filing.
  In an email TAFS stated "to contact after the contract expires", problematic is if I do this the contract would renew, furthermore, I sent a letter **** on Dec 2016 citing intent not to renew, TAFS then Files anew on October 17, 2018
  I am told I have an account however, nobody at TAFS has been able to provide clarification about the account or has returned any phone calls.

  

  Business Response

  Date: 01/31/2023

  TAFS management has reviewed this complaint. Our team has replied from **************** regarding any termination notice and our collections team has reached out regarding a write off balance that is still owed to TAFS. According to our records, the agreement does not expire until October 2023, and will not renew now that there is a valid termination on file as of 1-19-23. The write off balance must also be paid before we can release. Please communicate to TAFS via **************** for further updates on your termination and release. Thank you. 

• Initial Complaint

  Date:01/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tafs charged me 100 and they don’t have a solid reason as to why I was charged. The customer service with Tafs is horrible! The supervisors are not helpful. I just want my hard earned money back!

  

  Business Response

  Date: 01/27/2023

  TAFS has had supervisors reach out multiple times over the last 7 days. Was unable to reach the client on 1-20-23, and then spoke to the client on 1-25-23, including regarding the fuel card transition, and the fee that was charged. Clients have until the end of January to use their *** card to reach the fuel commitment, but must use the ******* card starting February 1. Thank you.

• Initial Complaint

  Date:01/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a transport company and TAFS is my factoring company. I submit invoices to them and get paid after the fees according to a contract with Tafs. Tafs uses credit checks to vet debtors and gives them a buy or No buy for submitted invoices. Apparently a dispatch company associated with TAFS sent me a (ratecon)firmation in which the debtor was not approved. So I read my contract on how to submit the Invoices in this case. I had collected directly from the Company (Debtor) for the invoices and then submitted the two invoices with my company checks to cover the Invoice amounts. Tafs gladly cashed my two checks and processed the smaller of the two invoices thereby factoring the smaller check amount. The larger amount which my check was cashed was never processed. I am now out $800. This load was assigned to me on 11-14-2022, completed on 11-16-2022. On 11-27-2022 the Debtor settled the account directly with me. 11-19-2022 I sent the check and the paperwork to Tafs, return receipt requested, they received it. Cashed my checks on 11-21-2022. Factored the smaller one and POOF.. the $800 invoice and check is nowhere to be found.
  I have tried to call tafs to be put on hold at least 20 times since then, NO ONE PICKS UP THE PHONE.
  I also emailed the Sales Account Manager who signed me up with TAFS and he said he would check into it and then I never heard back again.
  They need to process this payment immediately. They are in breach of contract.
  I followed all the rules in the contract and they have been in non-communication for months.

  

  Business Response

  Date: 01/26/2023

  TAFS had a Client Services supervisor reach out to the carrier to walk them through what happened and how to request those funds to be released. Every invoice has to be factored, and if a debtor is denied you need to submit as a delayed advance. We believe the situation is now resolved. 

  Customer Answer

  Date: 01/27/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Regards,
  
  
  
  ****** ********

• Initial Complaint

  Date:01/19/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thank you in advance for you help!
  
  I use TAFS as a factoring company and I’m not satisfied with the customer service. They took $100 for me and I can’t get anyone on the phone to resolve my issue. This was my last resort. Can BBB have my factoring company call me back. This is ridiculous, TAFS!

  

  Business Response

  Date: 01/20/2023

  TAFS management has reviewed this complaint. We had a supervisor reach out to the client on 1-20-23 but was there was no answer. 

• Initial Complaint

  Date:01/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* ********** purchased a carrier account from Tafs, Inc. A legally binding contract was signed by the parties. Insight Technology, Inc wired money to Tafs, Inc. with the signed agreement that any funds Tafs received for the carrier account would be forwarded to Insight Technology. Per our investigation of several months of unanswered phone calls and emails, we finally obtained information that the funds were given to the carrier, who denies this as well.
  
  Tafts, Inc. is a menace and should be in the freight factoring world. They will NOT answer emails or phone calls and make it impossible to resolve any questions with their deplorable company. We have emailed all supporting documents to Tafs, Inc. for months with no response. We will be pursuing legal action due to breach of contract.

  

  Business Response

  Date: 01/20/2023

  TAFS management has reviewed this complaint. The carrier being referred to is ******** ********** which was a client of ******* *******. The buyout agreement being referred to is with ******* *******, not TAFS. TAFS is a business partner of ******* *******. Please contact ******* ******* in order to receive any forwarded funds. 

• Initial Complaint

  Date:01/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a carrier who provides freight transport/delivery services across the U.S. I'm a single owner/operator for this business. I initially chose TAFS as a factoring company so I could get my money faster. However, when they were requesting documents that I disagreed were absolutely necessary to set up an account with them, I simply requested the rep at the time (****** *****) to stop the account set up and will seek a different factoring company. As he quickly agreed, we parted ways amicably on the phone which for me was the end of my relationship with them. Fast forward, I hauled a freight in 17October of 2022 for *** and the invoice was paid out on 30Nov2022. After several weeks waiting for payment, broker informed me that TAFS got the payment on behalf of my company on 30Nov2022 (with proof) As I insisted with the broker that TAFS was not authorized to accept payment for my company, they left me no choice but to fight with them on my own. Today is 12Jan2023 and I've been reaching out to TAFS since 30Nov2022 and have yet to receive a response. The best part of this when I call using family and friends cellphones, I'm able to get through to the sales dept., once I express my issue to the rep, they simply reply that there's nothing they can do as they only deal with sales. They are also unable to forward me to client services because for some magical reason their phones don't allow them to transfer calls. It gets better, when I call the client services line and select the call back - I never get one. When I select the option to hold I could be there for hours. The max I've waited so far was 3.5hours and I'm not kidding it would have gone longer had my battery not die. Before you ask - yes I have sent numerous emails to all the email addresses I could find about the company and have yet to hear back from anyone. All I am asking is for them to give me my money back. It's unjust that they would take this money knowing I have no business with them.

  

  Business Response

  Date: 01/20/2023

  TAFS management has reviewed this complaint. Management has reached out to the carrier. This carrier has a signed Factoring Services Agreement with TAFS as of 9-6-22. Please reach out to ******, your sales representative for any further questions on your account and if anything additional is required. You will only be able to reach Client Services once you have factored invoices. 

• Initial Complaint

  Date:01/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their service in total stinks. I think they should be called a scam and not TAFS. They are always looking for a way to send Deley Advance. They put reservations in payment not available instead of offering solutions. They say excuses. Their customer service is the worst I've ever met. They charge you fees for all your app, it's slow with you, it's a straight path to the bankruptcy of the company, I wait with anchors for my contract expiration so as not to find out about scams (TAFS) again.

  

  Business Response

  Date: 01/16/2023

  TAFS had a supervisor reach out and speak to the client. Client was upset about TAFS moving invoices to delayed advance status, meaning we are not going to advance funds until we are paid by the broker/debtor. Before we move an invoice into that status, we give the client 48 hours on each invoice to correct any issues, add paperwork, etc. 

• Initial Complaint

  Date:01/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m trying go get in contact with them because they received some payment from my brokers for loads that was never factored to them they are not getting back to me i need to know if the send a refund to them if so i need proof of that
  
  ****** ******** ******** ******** ******** ******** ******** ******** ******** ******** ******** ******** ******** ****** ***** ********

  

  Business Response

  Date: 01/09/2023

  TAFS management has reviewed this complaint. All of the refunds mentioned have either been sent back to the debtor, or are in process of being sent back. Please make sure your debtors are sending payments to the correct place and not to TAFS. Your account has been terminated and you have had a release letter for quite some time, so payments should not be coming to TAFS any longer.

  Customer Answer

  Date: 01/10/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I need proof of the refund you maje to ****** ***** and ******
  
  Regards,
  
  
  
  ****** *******

  

  Business Response

  Date: 01/12/2023

  These refunds are sent out as they come in, and each one is on a different timeline based on when it was received, but they are being completed in 2-3 weeks each. To pull remittance proof on each one would require a team member to get out of queue and individually research each one, and this takes away from work that needs to be done for current TAFS clients, which this carrier is not. Again, please make sure your debtors stop sending payments to TAFS. This is not TAFS mistake, it is the debtor and carrier's mistake. Thank you. 

  Customer Answer

  Date: 01/13/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:you need to send some proof so they can find those payment
  
  
  
  Regards,
  
  
  
  ****** *******

• Initial Complaint

  Date:01/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Separated from carrier company as part owners. Sent corresponding paper work to ***** at Tafs on July 24,2020. Was assured that our names weren’t associated with company any more. Sometime between 12/1-20/22 names were used to process an ******* ********** application without our consent. Attempted to contact company multiple times and to no solution but the toss around to different departments.

  

  Business Response

  Date: 01/06/2023

  TAFS management has reviewed this complaint. TAFS reached out and explained what happened. We did not put any names on an application or apply in any way, it was a clerical error regarding the transition of fuel cards. If you do not want the cards, please just cut them up and discard. Thank you. 

• Initial Complaint

  Date:12/19/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ****** ******. I am the owner of ****************. I deliver general frights all across United States. I have one truck one driver.TAFS is my factoring company I use them to get my money faster. So I can run my business. They charge me 2,75% factoring fee for every load I submit weekly in batch of 3,4 loads , plus other charges for processing fee handling . For the past two months I have been trying to get a hold of someone in charge of that business that I can talk to about the complains I have for the way they are giving a service. I have tried calling every single day emailing every single emails they have no answer from anybody no response. I submit about 3 to 4 loads every week in one batch so I pay five bucks for them to processes by the end of the they.Also, they have invoice processing fee of $.75 for each invoice . on top of all those charges every week for a batch of 3 to 4 loads. They are not paying attention to the documents that I’m submitting. They try to kick every single load out one by one so they can charge me extra money for processing fees, transaction fees, or anything they can charge.
  I am still in contract my contract just renewed in October so I have no way of getting out of it and every time I try to write a letter and have them release my company from their factory. They will find some thing they will not do it They have the most disrespectful and uneducated customer service they will hang up on you as soon as you complain on them.they don’t want to be told that they’re wrong .They don’t pick up their phones. They have no customer service. They never call you back. I have no way of explaining myself no way of getting helped and why are they doing this why is it like that? what they are doing to me. Is against a contract that I have signed with them. they don’t wanna hear me. They just want extra money they are basically stealing money from me and they don’t care to explain why they are doing that. Please help me their business is terrible.I can prove everything by document that they are stealing my money.

  

  Business Response

  Date: 12/22/2022

  TAFS management has reviewed this complaint. We had a supervisor reach out to speak with the client to explain our processes. We apologize for any splits in processing, but we do have to verify invoices. If we are unable to verify an invoice with the debtor, we cannot advance it that day. Most carriers would rather us split the invoice from the batch and fund the invoices to the them that we can, rather than hold the entire batch until the next day. This way you are able to get funds the same day. We are not doing this to charge extra fees. We apologize for the call wait times, and we are working on getting those much shorter in the near future. Please let us know if there is anything else you need help with. Thank you. 

  Customer Answer

  Date: 12/22/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Regards,
  
  
  ****** ******

  it is absolutely about charging Client more money, nothing else.

  the Tafs customer service called us and didn’t found anything wrong with that invoices and they even didn’t called the broker to verify.

  

  Business Response

  Date: 12/23/2022

  TAFS used to hold all invoices in a batch and not fund anything until all invoices were verified, but we received too many complaints, as clients said they would rather have some money right away on the approved invoices. So it was changed to our current model. We are sorry you don't like it, but it was changed to this because of the majority of clients preference, and getting money into their hands for fuel and expenses. Also, TAFS did attempt to verify. Thank you.