Complaints

This profile includes complaints for TAFS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TAFS

  19865 W 156th St Olathe, KS 66062-3521

  
• 

  TAFS

  PO Box 572632 Kansas City, MO 64157

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 2022, our factoring contract with TAFS ended. On December 2022 and January 2023 one customer paid 3 invoices to TAFS. The customer has sent multiple requests to TAFS asking for the funds to be returned. TAFS has ignored all the requests. Attached are a copy of section 8 of the TAFS contract, 3 invoices, customer's check number, pay date, and remit address.

  

  Business Response

  Date: 04/17/2023

  TAFS management has reviewed this complaint. There were no attachments on this complaint, so it is hard to verify, but TAFS refunded three invoices on behalf of this carrier to RXO-XPO back in January and February as follows. Please reach out to the debtor as TAFS has done everything correctly and these funds were returned months ago.

  ******* - refund sent on 2-24-23 for $3,800 - Check/ACH * ********

  ******* - refund sent on 2-9-23 for $500 - Check/ACH * ********

  ******* - refund sent on 1-31-23 for $490 - Check/ACH * ********

  Customer Answer

  Date: 04/24/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:04/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed out and application for factoring services and submitted my documents with TAFS and other company. I was approved by both and decided to go with the other company. TAFS put a UCC on my account that I agreed to go with them. That is not true. After I submitted my application I never heard from them again. The other company contacted me stating TAFS had me on a contract. I do not want services with them and want it removed. I reached out requesting the contract and they said I had to sign into my portal account. I said no that I don’t want it showing I ever used any of there services or signed into any account with them so I was unable to get contract and they refused to remove UCC on my account.

  

  Business Response

  Date: 04/10/2023

  TAFS management has reviewed this complaint. This carrier fully executed and signed a contract with TAFS on 3/30/23, which gives TAFS permission to file the UCC. TAFS attempted to reach out on 4/5/23 with no answer, and we will attempt to reach out again today, 4/10/23. Once you sign a contract it means you must work with that factoring company, provided they are in first lien position on the UCC. This means TAFS is your factoring company. Thank you.

• Initial Complaint

  Date:04/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the worst factoring company ever they take money from you and don’t repay you . There customer service is the worst I can’t understand any of them . I trued to get out of contract they won’t allow me too . BEWARE BEWARE

  

  Business Response

  Date: 04/06/2023

  TAFS management has reviewed this complaint. A TAFS supervisor has attempted to reach out with the information provided but there was no answer and the voicemail was not set up. We will continue to attempt to reach out. We are happy to help resolve any issues, but this account is not eligible for termination at this time, as communicated to the carrier. All of our representatives speak English. If TAFS holds money from an invoice, then the debtor/broker finally pays TAFS, the funds are always given back to the client's reserve account. The client then has to request those reserves to be released. Thank you!

• Initial Complaint

  Date:04/03/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On march 10th 2023 i made my 1st complaint about this company Tafs.inc my complaint was every batch we send in they split it and everytime we would have to resubmitt the invoice mind you we didnt change nothiing on the invoice just resubmitt and boom they get submitted NOW with our 1st complaint i got a email stating i received a call and we came up with a solution now i did receive a call but there wasnt no solution he asked if they could work on this situation could i remove the complaint and i replied i cant make no promises now they state that ALL the split batches are due to incomplete verifications i call BS now i understand the fees are in the contract BUT diliberately splitting batches to get those fees is not and with that being said not only do we make sure all our Ts are crossed and I,s are dotted we also email the broker with the invoices before being submitted to get them verified just to make things easier and send all emails with verifications to tafs still they split the batch so i guess they really cant claim the splitting of batches is all due to verification now that very same day the supervisor called they split that batch and it still continues to this day we send in a batch with same broker same delivery location same BOL already verified to tafs from broker and guess what they split the batch stating they need more bols to match the rate con buuuuttttt the ratecon is for 1 load only so that means 1 bol only but now we cant get a response lol and its not just about yall ripping us off with the batch splitting fees this is our livelihood we work hard for the little we receive the money we factor isnt just to keep the truck going its also to feed our families i could go on for days but thats it STOP PLAYING WITH OUR MONEY

  

  Business Response

  Date: 04/05/2023

  TAFS management has reviewed this complaint. We had a supervisor reach out to go into each of the concerns on split batches. It seems most of the issues come because of a unique issue with the BOL's with a certain debtor. We have added special instructions for our team, and have called that debtor to figure out a solution, which we think should greatly reduce the amount of split batches. Our supervisor also went over how to get a complete verification, as some of them were incomplete. Please let us know if there is anything else we can help you with. Thank you.

  Customer Answer

  Date: 04/05/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  Complaint: ********
  
  I am rejecting this response because: Tafs state's that they called the debtor they didn't they  emailed him
  just to verify the invoice in question  which he did now it's twice for
  the same invoice he had to verify after acknowledging to the supervisor
  that the broker have already confirmed the invoices he said give him a
  minute which I did he came back on the phone and said he'll call me back
  later that day which was Monday April 3 2023 I've have not yet received
  a call back but after reading there response to you the bbb I don't
  need a call back But after the debtor confirmed verification for the
  second time they still haven't process the payment
  
  Regards, ***** ********

  

  Business Response

  Date: 04/10/2023

  This load was not resubmitted until Friday 4/7, and our team made an exception to push it through even though it was submitted after cutoff. It was processed as ACH. Thank you and please let us know if there is anything else you need.

• Initial Complaint

  Date:03/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the owner of a third party logistics company called ****** ***** ********* ***. We have tried reaching out to get some issues resolved with Tafs Factoring company regarding who they approve(carriers). We have tried calling numerous times with hours and hours of wait time. We have left our number for call backs with no response back. Emails that have been unanswered. A rep called in for payment approval and wouldn't give their name, wouldn't transfer me to a manager, and hung the phone up us when we asked for information on how to resolve the issue. We are only looking for someone to contact us to resolve some credit issues. We have submitted the requested forms they asked for numerous times including today. We just want a manger that handles credit issues or that department to reach out to us.

  

  Business Response

  Date: 03/27/2023

  TAFS management has reviewed this complaint. We had a member of our debtor portfolio team reach out to this broker. It looks as if the credit issues are now resolved, and your company has been approved in our credit system. Going forward, please reach out to our debtor portfolio team. Thank you. 

• Initial Complaint

  Date:03/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TransAm Financial Services (TAFS) is our factoring company for our business. We have used them since 2014 when we first started. Until about a year ago we haven't had too many problems with them that couldn't be resolved without a few phone calls. Almost 2 years ago we got in with a large company directly hauling for them. It has been an ongoing issue with the verification dept, billing dept, basically all depts evidently. Tafs will find any excuse to not approve these particular invoices-even when this company pays all invoices within 30 days. Nothing has ever gone over 50 days unpaid! Every time we bill which is usually every Monday and Thursday we have to call in and complain with these same problems same loads we do each week. The Head of this company has reached out multiple times to Tafs to let them know the rate con is sufficient enough for pushing these invoices through. They don't want to be bothered with emails and phone calls daily about verifying these same loads or giving pay status when an invoice is a week old. We have talked to ****** our acct rep multiple times as well as ********. Noone is listening to us the carrier or our best customer. We are going to lose this customer who we do the majority with if this doesn't stop. Someone has got to start fixing this matter!!

  

  Business Response

  Date: 03/24/2023

  Hello *******, we escalated this issue to the top leadership of the company to find a solution. We value your business, and are confident we have found a solution that will greatly reduce any issues with this customer going forward. Also, please tell your customer they can ignore the 7-day emails until we can have them turned off, which should be within the next few business days. Thank you. 

• Initial Complaint

  Date:03/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a factoring contract with the company last year and I am trying to get a release from them but they're not letting me go. I physically mailed in a letter and followed up with an email after not hearing from them a month later. They acknowledged the email and said that it was too late for me to cancel the contract. The letter was mailed in well before the period of cancellation was over but never acknowledged. The contract is deceptive and seems illegal which literally says forever in it.

  

  Business Response

  Date: 03/20/2023

  TAFS management has reviewed this complaint. TAFS has no record of receiving the physical letter. As stated in the agreement, the letter must be mailed registered or certified with return receipt requested. If you can provide the receipt from the **** with proper date and address of the certified letter, we will take it into consideration for acceptance. In addition, the emailed copy of the letter was created and modified on 1/27/23, which is 24 days after the letter was claimed to have been mailed. As stated, the email notice was not within the termination window of the contract. Thank you.

  Customer Answer

  Date: 03/20/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because: the contract is predatory and illegal in nature. Look at all these complaints about this company and everyone is saying the same exact thing. This company preys on new businesses and once people figure out how bad the company is they want out. Their services are not needed and the terms are predatory. Please do something about these guys they are terrible and all of these people can't be wrong. I mailed out the letter and yes the document was modified with my signature after the fact. The original has my real signature on it. Very convenient that it was never received. I just don't want the contract renewed why are they forcing people to be their customers if they're such a good company.
  
  Regards,  ***** *******

  

  Business Response

  Date: 03/21/2023

  TAFS contract terms are similar to all factoring contracts in this industry. As long as a carrier follows the terms, they can easily terminate the contract. In this case they were not followed. Please provide a valid dated certified/registered letter receipt for consideration of acceptance of the termination letter. If proof cannot be provided there is nothing we can do. We do have thousands of happy clients that we work with every day, and we are confident we can help resolve any issues. Thank you. 

• Initial Complaint

  Date:03/15/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An employee at this business by the name of **** went behind my back and file a ucc, after I sent him multiple emails and called multiple times. We had an conversation on March 9, 2023 at 10am to cancel the service and he went ahead and file the ucc at 10:37am after we already had a conversation to cancel.

  

  Business Response

  Date: 03/17/2023

  TAFS management has reviewed this complaint. This carrier signed an agreement with TAFS on 3-8-23, which gave permission to TAFS to file a UCC. TAFS does not cancel contracts early, provided we are in first lien position on the UCC. Thank you. 

• Initial Complaint

  Date:03/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get out of my TAFS contract since 2021. There has been several obstacles that have prevented me from doing so until recently.
  
  I submitted a request in November of 2022 (see documentation) which went ignored by Tafs.
  I sent another email in January with the original email from November, Those emails were deliberately deleted by Tafs.
  I confronted Tafs by providing them the emails that were deleted but they were still attached to my emails .
  
  It was after that incident and me saying that I was going to submit the interaction to the BBB that they finally agreed to recognize and process my request. ( see documentation of termination of release of contract February 9, 2023)
  
  I contacted TAFS in March to see when I would receive the letter . This is when they started with excuses and different reasons why they couldn’t provide a letter .
  I sent numerous emails asking for the letter. They said I would get it on March 12 , 2023. ( see documentation) .
  
  TAFS responded back with a email stating that we could not receive a letter until all debtors paid them .
  This was not mentioned previously.
  
  During a call with a TAFS representative it was also told to us that we could not submit any invoices to TAFS once our contract was over, and by not having a letter of release no one in the trucking industry would be able to work with us.
  
  This is problematic and puts our small black business in jeopardy. We can not work with any other company to turn in invoices to get paid .
  
  TAFS is doing this out of retaliation because we ended our contract. They have repeatedly asked what they could do for us not move forward with ending the contract but refused and ignored any other questions we had pertaining to obtaining the release letter .
  
  This process is causing our small business to suffer and has left us unable to pay for basic daily needs such as medication, groceries and living expenses. Our company is in jeopardy of shut down

  

  Business Response

  Date: 03/17/2023

  TAFS management has reviewed this complaint. This carrier's contract with TAFS has expired, but there is still more than $20,000 in open accounts receivable that must be paid to TAFS before we can issue a release letter. The termination process was explained in detail via email to the carrier on March 5, 2023, a week before the contract expired. Our team has also responded to the carrier's emails. If TAFS were to send a release letter to the carrier before all debt was collected, payments would then go directly to the carrier, and TAFS would lose all of the open receivables that we already advanced to the carrier. Any loads the carrier has run since the contract expiration will be refunded back to the debtor if payment is sent to TAFS. We suggest the carrier either pays off its open receivables or look into other options as outlined in the email sent on March 5. Thank you.  

  Customer Answer

  Date: 03/17/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because:TAFS knows that the debt belongs to ****** . The invoices that I have attached is the proof that ****** payment is meant for TAFS not our company. The invoices in question are all dated before our contract ended . So those payments automatically go to TAFS. Giving us a release letters doesn’t make ****** pay us . Giving us the release letter allows us to factor with a different company. The company would only be paying us for current invoices . Not past ones .  So if that is true TAFS should’ve be to provide us with a release letter that documents what’s owed to them and outstanding. Your letter should reflect that we are released and factor NEW LOADS AFTER  MARCH 12, when our contract ended with your Company. 
  

  TAFS is trying to deliberately stop us from working with other factoring companies . This is why they won’t send any type of letter . 

  ****** who owes them the money has reached out to them and has said they would be paying all prior invoices es up until March 12, 2023 . TAFS also has paperwork supporting that . ( see attached)  So why can’t we get a letter that would allow us to work from  March 12, 2023 on after ? This way your payments are secured?  TAFS does not want to have a solution to this issue and withholding the letter is a retaliation  because we no longer wanted to work with them due to the unprofessional of their company. They have bad reviews all over social media. 

   Regards,
  
  **** *****

  

  Business Response

  Date: 03/21/2023

  That is not how this works. TAFS needs to be paid for all of the open A/R it loaned the carrier, and giving a letter of release allows a carrier to remove TAFS lien. Even if ****** agreed to pay TAFS for all of the loads delivered before March 12, it leaves TAFS exposed if the carrier took undisclosed advances and TAFS was short paid, which has already happened with some of the open invoices on this account. This prevents TAFS from being able to collect anything that was short paid. If you cannot wait for TAFS to be paid back, then you need to either purchase back all of the open A/R yourself, or find a bank or another factoring company to buy it out on your behalf. Again, this was explained in the email on March 5. 

  Customer Answer

  Date: 03/21/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because:TAFS is continuing to make excuses as to why they haven’t provided a letter to us . Again we do not owe you any money. ****** owes the invoices and they have reached out to TAFS on several occasions to discuss payment. Your company didn’t want to let us out of the contract at all . It was not until I cropped the deleted emails of my request not to renew and sent them to TAFS as proof with the original request date that TAFS was forced to acknowledge the agreement. This proves that TAFS attempted to lie and deceive, instead of upholding what’s your the contract. I have already submitted all emails to BBB and other agencies. ( see prior  email with deleted messages from TAFS )As a retaliation tactic for us forcing you guys to acknowledge the email  because of the proof I submitted. Only then did you send an email acknowledgment of our renewal.In a the form of email stating that our contract ended March 12, 2023. TAFS knows that we can’t get paid by any company because they have not sent an official release letter . This action has malicious intent to hurt our small black owned business
  

  

  Business Response

  Date: 03/22/2023

  Yes, you can get paid by another company if you proceed with a purchase of the open A/R or a buyout from a bank or another factoring company. Once the open AR is purchased a release letter will be sent. If you do not want to pursue those options, then you have to wait until we are paid back for all the money that is owed before we can send the release. The carrier is responsible for these funds if the debtor does not pay. This is how it works with every factoring company in America. 

  Customer Answer

  Date: 03/22/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because: TAFS is continuing to make excuses as to why they won’t provide us with any type of documentation stating that our contract ended on March 12,2023 . 
  TAFS is fully aware that no company will be able to pay us without documentation that our contract ended.  TAFS also knows that ****** owes the money on our behalf. TAFS has been doing business with ****** for years. They also have their own contract. So TAFS is using this excuse not to provide a letter in retaliation because they were forced to accept my notice to renew requests after I submitted emails that they tried to delete my emails. This proves that TAFS is willing to lie and deceive and also retaliate. I have been in touch with ****** and they have been attempting to reach TAFS about the payment.  I have attached the email where ****** has said that they will be making payments to TAFS because they owe TAFS the money . Not ***** *****.  So what’s TAFS  cause now ? Lastly, no other factoring company takes advantage of small businesses like TAFS . You guys have a horrible reputation. It’s known throughout the trucking industry. Unfortunately we out too late and had already done business with you.  This is why we have been trying to get out of contract with TAFS sine 2021.

• Initial Complaint

  Date:03/10/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are trucking company with MC - ******* and DOT - *******, who have been trying for months to get out of doing business with the factoring company TAFS. When we initially started our company we sought the assistance of a lady called *******, she tried signing us up with a few factoring companies namely ***, *** and TAFS. *** was not able to work with us, however *** was and required a letter of release(LOR) from both TAFS and ***. They received the LOR from *** but TAFS declined to do so because they said that they wanted to work with us, so to avoid the hassle we obliged. Communication was easy between us and **** * when we were signing the agreement, but after that communication was basically non-existent. After sending numerous emails we didn't receive a single reply from ****. We got through to **** from TAFS over the phone and he said that he was having issues getting the LORs from both companies. We proceeded to ask if we could get it and if that would fix the problem, he said yes. After securing the LORs we were then told by **** that he has to verify with *** and *** that they actually sent us those LORs.
  
  It's been almost a year and we're still not able to run loads because we have to be waiting days and months to be paid by some companies. This is completely unfair because TAFS has our company in a stranglehold and in doing so affecting our personal quality of life.
  
  We've attached the email communications and documents that **** from TAFS had requested of us.

  

  Business Response

  Date: 03/21/2023

  TAFS management has reviewed this complaint. Our team (****) has attempted to reach the carrier multiple times regarding this complaint and has been unable to reach them or receive a call back. We are happy to move forward with factoring this carrier. Thank you.

  Customer Answer

  Date: 03/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  Regards,
  
  ******* ******