Complaints

This profile includes complaints for TAFS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TAFS

  19865 W 156th St Olathe, KS 66062-3521

  
• 

  TAFS

  PO Box 572632 Kansas City, MO 64157

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** ******** *** I send a batch Tafs still holding my balance of 1150 I call them several times no one picks their call an they won’t return my calls is been three days I still haven’t received my money

  

  Business Response

  Date: 02/16/2023

  TAFS management has reviewed this complaint. We had a supervisor reach out to speak with the client. This client attempted to advance their funds via *** after the deadline to switch to *******. We have now set up a ******* account for the carrier, and funds should be available to be advanced off their residual balance to their ******* card. Please let us know if you have any questions. 

• Initial Complaint

  Date:02/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have factoring company that I work with my employer she did a mistake that get factoring with TAFS that my factoring couldn’t work with one of the invoice
  She is no longer work for me because of her mistake, TAFS show see that before getting my company added to there system, you should see that I have Already have a factoring company. Get me out of the factoring with Tafs I not in charge of what is going on here. I fired my worker just because she did a mistake and is not my problem that your customer service didn’t research that I have factoring.

  

  Business Response

  Date: 02/14/2023

  TAFS management has reviewed this complaint. We do see that there is a UCC lien ahead of TAFS for another factoring company two days prior. Our team is in communication with that factoring company, and they will be buying out the outstanding invoices. For updates please email ****************. Thank you. 

• Initial Complaint

  Date:02/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use TAFS factoring company in order to receive payments quick from brokers after I complete loads. As of today 2-8-2023 TAFS is holding over $7000 of my money. I’ve reached out to the brokers and their companies and TAFS will not even release the funds that these companies are saying they paid me for. This is illegal for this factoring company to keep money that doesn’t belong to them. I am hiring an attorney to resolve this issue. I recommend any new owner operators in the trucking industry to avoid these factoring companies. Times are tough enough right now in the trucking industry without a company withholding money you worked your butt off for.

  

  Business Response

  Date: 02/16/2023

  TAFS management has reviewed this complaint. We had a supervisor reach out to discuss, but the carrier did not have time and asked us to call back when he had more details and invoice numbers. This carrier has money in his residual account, but there is no record of the $7,000 that he claims is owed. We have attempted to call out on multiple occasions and have left voicemails but have been unable to speak with the carrier again. We are happy to help solve the problem or provide clarification in this matter. Thank you.

  Customer Answer

  Date: 02/16/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because: I did speak with the agent today and he was able to answer only a few of my many questions and all issues have not been resolved. I was also told that a copy of my contract would be emailed immediately today and so far no email with the contract attached. I have asked for my copy of contract and copy of the renewal they did of contract ( they renewed without my permission)  Also the agent seemed unaware about how to terminate the contract properly.
  
  Regards,
  
  ******* ********

  

  Business Response

  Date: 02/17/2023

  Hello, a copy of your contract is being sent today. All factoring companies have auto-renewal contracts due to the nature of the service being provided. Section 8 in the contract explains how to terminate. Our reps cannot explain how to terminate your contract for legal reasons. Thank you.

• Initial Complaint

  Date:02/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tafs is our factoring company and has been since 2014. Started out great. Within the last year they have became terrible with communication with us. It could take 1-3 days to get a response from them. Recently they have been driving our customers crazy with confirming loads just to fund like we are trying to scam them. This same company we have been running for 2 years now and pay there invoices within 45 days. My customer told me if tafs kept doing this they would drop me. This customer is over half of my annual revenue. Someone needs to shut this factoring company down. They are money hungry, low life individuals. If they can’t do the job they need to release me of my contract.

  

  Business Response

  Date: 02/16/2023

  TAFS management has reviewed this complaint. A TAFS supervisor has reached out to speak with the client to try and find a solution. Verifications are something that have to be done in order for factoring companies to manage risk, and all factoring companies have to do it. If the carrier does not want TAFS to ever reach out to this particular debtor, the only way that can be done is if the carrier gets verification on each load before it is submitted, and copies our verification team's email address. If the carrier would like, we can also reach out to the debtor to see if there is a better solution or alternate way to verify loads and/or delivery. The solution the carrier proposed will not work with our process, as we have hundreds of employees that would have to go outside of our normal process to complete it, and if we do that, it would lead to mistakes, and the problem would not be solved. 

• Initial Complaint

  Date:02/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It is utterly ridiculous of how difficult it is to get in contact with the agents at TAF. When you are on hold for 10 minutes their system force you to leave a number for a return call. It takes 3-4 hours for them to return the call.
  
  We submitted all the paperwork for 12 loads and TAFS sent an email stating they are unable to collect payment from the company after 60 days. After we contacted the company to see what is going on, TAFS never sent the invoice to the company for payment. I am sick and tired of people working there and not doing their job and then want to take money back for something they did not do on their end. I will be ending my contract with these idiots this year.

  

  Business Response

  Date: 02/07/2023

  TAFS management has reviewed this complaint. We had a manager reach out to speak with the client, but one particular debtor, ********* *********, has blocked emails from TAFS, including billing and collection emails. TAFS has also attempted to reach out via phone many times, and nobody calls our management back. We have attempted to reach out via individual emails and personal emails as well, with no response. At this point we are asking clients that carry for this debtor to reach out for any assistance, as the debtor seems to respond to carriers, but not TAFS. Thank you, and we hope to have this resolved soon. 

• Initial Complaint

  Date:02/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m filing this complaint because Tafs has made our life a living hell ever since we signed on with them. They refuse to do any work and to read special instructions. We have been with Tafs since 2021 and they have always been difficult to deal with but since the end of 2022 when they changed their risk management requirements they have become a nightmare. Now they have to have have invoices verified before they will release the funds, which would be fine if they did things in a timely fashion. Instead they just keep denying the invoices bc they “didn’t get verified”. Which makes me have to pick up the phone and email / call not only Tafs and tell them how to do their job but also the brokers. I have one invoice I have called Tafs 10 times on and the broker 3 times to get verification, I have attached notes to the invoice and even included a verification email as an attachment on the invoice and Tafs STILL will not release the funds. This isn’t just $500 dollar invoice this is a $13,495 invoice. They just make everything hard and no one can do anything to help you, I’ve talked to a supervisor ****** and he basically told me there is nothing they can do. I am at a loss, I want to end the contract with them and will be hiring a lawyer to get my business out of this contract and persuade loss of income claims. Because they don’t pay on time (1 week and counting since invoice was submitted- we don’t have money to run another load)
  
  If you are thinking about using Tafs, do yourself a favor and run the other way before they bankrupt your business.
  
  This is not a good factoring company, no one can help you they always just pass the ball around and nothing gets done.

  

  Business Response

  Date: 02/03/2023

  TAFS management has reviewed this complaint. We apologize for the error by our verification team on this invoice. We were able to push it through and get the carrier advanced, albeit late. We also had a supervisor reach out to offer solutions to keep this from happening again with possible pre-verification. We will also refund the transaction fee. Thank you. 

  Customer Answer

  Date: 02/12/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because:We have not gotten a refund yet as of today Feb 12th 2023. Just another thing TAFs said they will do but don’t. I gave them over a week and still have not gotten a refund. A supervisor did call my husband and I, the supervisor listen to our concerns and admitted that the process on this invoice was not done efficiently and apologized for the delay on getting our funds. He put a note on our account so their team would email the correct email for rate / paperwork verification.  Again, still have not received the refund they promised. 
  
  Regards,
  
  ******* *****

  

  Business Response

  Date: 02/14/2023

  TAFS did not charge a transaction fee on this invoice due to the delay. We cannot refund the percentage for the advance though. We still advanced the funds to the carrier well before the debtor would have paid the carrier, and will still bill and collect on the invoice. Thank you. 

• Initial Complaint

  Date:02/01/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are unable to resolve the issue using customer service dept. or be transfer to a supervisor. I have been receiving email from TAFS "ACTION NEEDED: UNRESPONSIVE DEBTOR" on 1/9/2023 (2 emails) then 1/13/2023 (6 emails) then on 1/30/2023 (2 emails). All those emails is requesting "Please contact the debtor and ask them to take appropriate action on any of the collections emails that TAFS has sent by clicking the payment status update link or calling TAFS Collections team"
  According with my contract on section 4 line(g); TAFS will ""take al steps necessary to ensure payment of such amounts and monies due, and do any and all things in Client's name necessary or proper to carry out the purposes intended by this Agreement" I do contact the debtor and inquire about the issue and all the time they are missing paperworks. For be more specific they are missing the invoice. The debtor answer back my email the same day. So it is no reason for TAFS to said that they did not answer them back.
  TAFS is asking me to do their job for what I'm paying the factoring company. in top of that it's almost imposible to talk in TAFS with someone that really can help to resolve this situation. I call and wait for hours with no answer, or call and leave my number to someone call me back "without lose my turn" and they call me back at the end of the day or next day. The persone can't resolve the issue or put me in contact with a supervisor or transfer me with the correct department. They just denied me the information of who to contact or how to make a formal complain. If I need to pay a factoring I want they do what Im paying for. In all the cases a submitted the "missing invoices" to the debtor to resolve the issue but Im a TAFS client I do not work for them.
  The issue is lack of transparency and lack of competency of the person that work in customer service. They also denied put me in contact with my account executive that suppose to be my point of contact according with the contract.

  

  Business Response

  Date: 02/02/2023

  TAFS management has reviewed this complaint. We will have a supervisor reach out to the client to work through any issues. The debtor in this particular situation has been billed/invoiced by TAFS on every occasion, including all paperwork that was sent to us by the carrier. If the debtor is asking to be re-billed, it is because they lost the original bill. We have confirmed that our billing is going to the correct email address. We have also confirmed that all payment status and collection attempts to this debtor are being ignored until after 50 days, which is well past the normal pay terms. Debtors will usually respond quicker to a carrier than a collector, which is why we don't ask for the carrier to help unless absolutely necessary. Also, if additional paperwork is requested by the debtor, it is because the carrier didn't provide it to TAFS in the first place, or they lost the paperwork that was sent. TAFS is doing everything it is required to do in the contract. Remember, TAFS is loaning money to a carrier, and this loan is not paid in full until the broker/debtor pays TAFS back. We only involve the carrier in this collection process if it is necessary. Also, the carrier can log into the client portal and see every collection attempt for each invoice on their behalf. Thank you. 

  Customer Answer

  Date: 02/02/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because:  The business response is an invalid justification. We as client since 2018, always provide ALL needed paperwork otherwise TAFS do not accept the batch. TAFS claimed that in 55's days they couldn't contact the debtor. But take us only one email to get response and get the payment post from the debtor. TAFS collection department is generating automatic email but no one follow up them to make sure debtor received. Per our contract in line 4 (G) TAFS should "take all steps necessary to ensure payment of such amounts and monies due, and do any and all things in Client's name necessary or proper to carry out the purposes intended by this Agreement" The complain is generated as they TAFS is asking us the client to make all the necessary action to collect the money when they did not submit or monitor if the debtor receive the necessary paperworks in order to they (debtor) make the payment. If they are going to pay me for make their work or give me a discount for doing so I will be glad to perform their job. But I pay for a service and expect to receive that exact service as explained in the contract.   Today I spoke with a "supervisor" that only identify herself with her first name. She couldn't resolve the issue even couldn't provide any information about how we can address the issue. She refuse to provide us the name of the company CEO or general manager as per her response she didn't know that information and tell us that we can "google". Clearly very unprofessional. She said that her manager was in a meeting that apparently took all day as we still waiting for the call back. This person advised us that her manager will tell us the same. We as client are requesting transparency and a professional treatment. After all our relationship is strictly professional. We are asking for them to do what it's in the contract and do all pertinent an necessary steps to collect the money from the debtor. I need to mention that we are talking about one of our main client that is approved by TAFS with a high porcentage.  Regards,
  
  ******* ********

  

  Business Response

  Date: 02/07/2023

  We have looked into this issue further and have identified that one particular debtor* ********* ********* *****, has blocked emails from TAFS, and will not return phone calls from our collections team. We have tried to get in touch with a person in management, but they will not return our calls either. Unfortunately this is causing issues with billing and collections efforts, which forces the client to get involved. If the client can help in any way, it would solve a lot of issues. We have also reached out to other clients that carry for this debtor in an attempt to get the issue solved, as it is impacting every carrier that works with ********* ********* *****. 

• Initial Complaint

  Date:02/01/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MAY OF 2020 WE STARTED USING TAFS INC AS OUR FACTORING COMPANY. WE WERE PROMISED TAFS WOULD 100% INVOICE AND HANDLE ALL OF THE EXCHANGE OF MONEY. SO BEING THE NAIVE YOUNG COMPANY WE WERE, WE FELL FOR IT. NOT ONLY DOES TAFS NOT CONTINUE TO FIGHT FOR US AS PROMISED, WE WERE STUCK PAYING 10S OF THOUSANDS OF DOLLARS OVER THE LAST 18 MONTHS FOR ADDITIONAL CLERICAL ASSISTANCE SPECIFICALLY TO FOLLOW UP ON TAFS AGAIN REPORTS BECAUSE THEY REFUSE TO DO SO CAUSING US TO RECIEVE CHARGE BACKS. NOT ONLY THAT BUT WE STARTED NOTICING ADDITIONAL FEES BEING TAKEN FROM EFS BALANCES, FUEL STATIONS ON THE FUEL FINDER NO LONGER IN BUSINESS. IN ADDITION TO THAT IVE BEEN LEFT STRANDED AT FUEL STATION IN FREEZING COLD TEMPS WITH NO FUEL AND NO CUSTOMER SUPPORT TO HELP BECUASE OF THESE FUEL CARDS. I FEEL AS IF THIS CONTRACT IS 100% ILLEGAL AND IF THE BIGGEST FRAUDULENT MONEY SCHEME IVE EVER BEEN SUCKERED INTO. A MONTH AGO I WAS FINALLY AWARDED A CANCELLATION BUT I STILL HAVE TO WAIT MY 90 DAYS? COOL BUT NOW THERE IS MORE ISSUES. NOW IM HAVING TO SWITCH TO THIS BS COMDATA CARD THAT IVE BEEN TRYING TO SET UP FOR 3 WEEKS, NO HELP ON THEIR END EITHER, AND GUESS WHAT? IM STILL WAITING ON SUPPORT TO CALL BACK AND RESPOND TO EMAILS! I AM DONE! I HAVE HIRED AN ATTORNEY AND NOW THAT I SEE ALL OF THESE DISPUTES, IT JUST SOLIDIFIES MY CASE EVEN MORE! DO NOT USE THESE CLOWNS! THEY DONT GIVE TWO THOUGHTS ABOUT YOU AS A HUMAN. ITS JUST A MONEY GRAB AND EVERYTIME YOU TRY TO ADDRESS AN ISSUE, THEY WASH THEIR HANDS OF IT AND LEAVE YOU HIGH AND DRY!

  

  Business Response

  Date: 02/03/2023

  TAFS management has reviewed this complaint. We have attempted to have a supervisor reach out multiple times, but the carrier has not answered. TAFS does bill every invoice it pays a carrier on. We also attempt to collect on every invoice, since TAFS was the one who loaned out the money to the carrier. This is how every factoring company works. It is always the carrier's responsibility to keep track of their own aging on the account, which is easy to do by logging into the Client Portal. TAFS is loaning money to carriers, and we need to be paid back for each advance we loan out. If a carrier is on top of their aging and they address older invoices, charge backs much less likely to happen.  As for *** balances, all TAFS does is send the money to the carrier's card, and it is up to the carrier what to do with it. If the carrier believes they are being charged illegal fees from ***, they need to reach out to *** to resolve it. All fuel cards have transaction fees. The same goes for ******* card. TAFS has repeatedly sent contact information for support on setting up the card, both phone and email, for ******** We are happy to help with what we can control, and if needed, try to escalate an issue with a third party vendor like *******, but TAFS is not ******* and can't troubleshoot issues for a third party.  We have thousands of happy clients, and our team members are doing the best they can to help them. TAFS only succeeds when its clients do, so if a client leaves or goes out of business, revenue goes down. 

  Customer Answer

  Date: 02/03/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because: management refused to contact the proper person to handle this issue. **** and **** where both instructed to contact a specific person via a specific number and refused to do so. But i will admit you are not efs or ******* however my contract is with TAFS. BEYOND that, i have sorbets numerous hours on hold with ******* just for them to notify me that the error causing ALL of the onboarding issues is caused by TAFS INC and how the information was inserted into the new system. Also, it was confirmed by ******* web support that this is a problem “thousands” of carriers continue to fight because of TAFS errors. I have sent over my demands that were ignored and still unanswered. We will see you in court. 
  

  i have sent atleast 15 emails in the last 96 hours demanding help and/or release to **** ****** * **** *********
  
  
  Regards,
  
  ******* ******

  

  Business Response

  Date: 02/09/2023

  We had mulltiple people from ******* reach out to this carrier to try and get any issues resolved, and also confirm that TAFS has no fault in any carrier setup with *******. We have been told the carrier refused help or resolution. TAFS does not set up carriers with *******, we simply send requested carrier information to *******, and all setup is done by *******. Any information that TAFS is at fault is simply incorrect. TAFS has also had a supervisor, and **** reach out to speak with the carrier. The carrier simply threatens legal action. TAFS will not release this carrier early. 

  Customer Answer

  Date: 02/16/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because: perfect example of Tafs not doing their job! Funny how your last response stated you comply with your own contract. THIS PROVES OTHERWISE! I pay you for a service! I expect to receive that service 100%! This is not the first time i have to reach out to a carrier but all you do is email a couple times then push the issue on the carrier to handle! THATS NOT THE AGREEMENT I SIGNED! This invoice is 50+ days aged and you’ve only sent 5 emails? Do you not have phones to call the brokers accounting department? You called and verified the rate and everything wasn’t fraudulent! This is an absolute joke! Regards,
  
  ******* ******

• Initial Complaint

  Date:01/31/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I haven’t used the factoring company in 6 months (due to surgery), owe them no debt, and emailed 83 days out authorizing a release from contract and they will not grant it. Legal actions next!

  

  Business Response

  Date: 01/31/2023

  TAFS management has reviewed this complaint. As stated in your contract, termination must be sent at least 90 days in advance. Our team has also communicated this to you via email. Thank you. 

• Initial Complaint

  Date:01/26/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been calling other evrday for the past 3 weeks to be released from my contact and be provided with a release date. I have spoken to at least 5 representatives that gave me diffrent information.
  
  I simply faxed my release letter as advised in the contract. I am well ahead of my 90 days to be released. I cannot get any department to verify or acknowledge reciept. I do have my fax confirmation. I have emailed at least 10 people at tafs from sales managers to customer service and still no response to my email or questions. I need to simply be able to either call a legal department of tafs or simply click a button to end my contract. Talking to a live person would be very honorable if they have the right Information.. I have been doing business with tafs since 2016. At this point I want to simply end the contract. ****** ****** ***...would like to state this is not rocket science! It should not be this difficult to cancel a contract when I am following their procedure. I have made TAFS a lot of money over the years, but their client service has diminished. I've honored my contract and simply want TAFS to honor their end of the contract as well. However, I am getting no response as I seek to exercise my right to be removed from this contract and receive my release date from TAFS.

  

  Business Response

  Date: 01/27/2023

  TAFS management has reviewed this complaint. Please email TAFS at **************** for any termination notice. That team will reply to let you know if it is accepted and within the terms of the agreement. We are working hard to improve our call wait times and client services, and have seen steady improvement over the last six weeks. We will have a supervisor reach out to see what we can do to help with any issues. Thank you.